2.0
Booked and paid 2 months in advance, and confirmed a week before arrival - and was told there wasn't a car available to us when we arrived on the day! Whole trip was delayed as they told us to look elsewhere. Terrible experience.Reviewed 2022 Sep 04
review from![kayak]()
8.0
Car was available for me but apparently I was”lucky “. Why is it that you can reserve and pay for a car in advance but the car may not be there for you????Reviewed 2022 Sep 02
review from![kayak]()
6.0
We had a prepaid reservation, yet when we showed up to get our car, they had no cars. There were others in the same boat. We couldn’t get a car until later in the day. While it didn’t have a big impact on our plans, it was still a big inconvenience and could have been a serious problem.Reviewed 2022 Aug 21
review from![cheapflights]()
10.0
When we landed in Fredricton at 5:35 PM, Hertz had already closed at 5:00 PM. Hertz was waiting for us outside the airport and picked us all up. Amazing service, no additional fees, nothing but kindness. I would never go with anyone else!!Reviewed 2022 Mar 28
review from![kayak]()
7.9
When I returned the car, the person at the front desk who helped me was extremely friendly. I enjoyed my conversation with him. I look forward to renting again next time!Reviewed 2021 Sep 04
review from![kayak]()
10.0
Very small office but they were friendly and had everything ready for me. Great value for the money.Reviewed 2021 Aug 22
review from![kayak]()
9.2
Pros:The staff was friendly and helpful and the drop-off was perfect! Thanks Keshia!Cons:A later pickup would have been a lot easier.Reviewed 2019 Nov 10
review from![kayak]()
8.8
Pros:Staff was friendy and helpful speacially Rose on the front desk.Reviewed 2019 Mar 14
review from![kayak]()
9.6
Will definitely book againPros:The price was so much better than rentals available at the airport and the choice and quality of their vehicles was also much better. The staff was very pleasant to deal with even with all the hustle and issues they were dealing with that day.Cons:There was a 3-hour delay in my pick-up time. However, they more than made up for it with a discounted rate and an upgrade on my rental.Reviewed 2018 Sep 07
review from![kayak]()
10.0
servicePros:Easy booking. Good one on one service at counter. Agent was personal & easy to communicate with. Return was the same.Reviewed 2018 Aug 01
review from![kayak]()
9.2
Great car but warning about winter tiresPros:The car was clean, comfortable and easy to access. Hertz staff was great as always and easy to book with. They went over the extra insurance and noted what to do for when I drop the car off after hours.Cons:I was forced to pay for winter tires despite it being against the law in new Brunswick to drive without them.Reviewed 2018 Jan 31
review from![kayak]()
5.2
Pros:The car was nice and clean.Cons:The tires were terrible, service was terrible, no snow brush to clean off ice and snow was provided.Reviewed 2018 Jan 11
review from![kayak]()