Guest reviews
Overall rating
8.8
Excellent
Based on 29 reviews
Cleanliness
8.8
Comfort
8.9
Pick-up/Drop-off
8.6
Value for money
8.6
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Pros
"Staff was friendly and informative"
(in 3572 reviews)
"Great car - thank you!"
(in 5305 reviews)
""Great Staff, easy pickup dropoff.""
(in 2248 reviews)
Cons
"They had no cars available."
(in 4241 reviews)
"Car was not clean inside."
(in 4134 reviews)
"Difficult to pick up cars."
(in 4202 reviews)
Recent reviews
Traveler rating
11
6
2
1
0
Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
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7.2
Pros: Staff friendly and helpful
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10.0
Pros: Friendly staff. Clean and well maintained cars.
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10.0
Cons: Nothing all great!
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10.0
Pros: Staff onsite was super friendly at the 30 Halawai location
Cons: Little confusing when booking online. Started with a Westin location, they told me the only office that had a Jeep was the “airport” location, which turned out to be right across the street from my hotel. They did phone the location and let them know I was coming. And, my car was not there, they went and got it and I was on my way
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10.0
Pros: Staff was exceptionally friendly and helpful
review from
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10.0
Pros: Very helpful and friendly staff!
Cons: The hours of operation are pretty limited which is something to note ahead of time in picking up the vehicle. Could have been clearer in the booking and confirmation process.
review from
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6.8
Pros: The drop off was easy but it’s too far to get back to Lahaina Harbor so we had to get a taxi to get there.
Cons: Shorter distance to and from car rental would be better. We had to get a taxi to the car rental and back.
review from
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8.0
Pros: We had to take a taxi there as the place at the Sheraton within walking was sold out. They were very very busy but shantelle did a good job of moving us through quickly and let us return it at the rental place within walking. The key drop.box was easy to find.
Cons: I understand they were busy, but they were unable to pick us up so we could get on our way so we had to pay a taxi.
review from
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9.6
Pros: Pickup at ship pier or a ride to pier would provide better customer service
Cons: No transportation
review from
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6.0
Pros: Nice vehicle
Cons: Customer service was nice but slow. I rented a premium vehicle (convertible Chevy Corvette) that was still dirty and poorly maintained.
review from
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3.6
We booked on line when we pick car up they double the money
Pros: Car was fine paid twice as much
Cons: Had to pay an additional $110 per day over agreement pnline
review from
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8.4
Overall, a good experience
Pros: The people at Enterprise are always great to work with, which is why I always try to rent from them. The location was easy to get to and it was an easy process.
Cons: It was a little pricier than I would have liked.
review from
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