10.0 Excellent2021 Nov 05
The “Jetta” or similar was not ready as I got there a bit early so they put me in a black convertible Mustang! It was a wonderful unexpected surprise!
10.0 Excellent2021 Nov 02
We liked that the counter was right in the airport and close to the baggage carousel. We loved that it was easy to get our car from the lot.
8.0 Excellent2021 Oct 24
The car was a mustang convertable which is fun of course but a 2 door and with a smallish trunk and inappropriate for dirt roads 😂 My only complaint really is we were charged an extra unexpected $30+ airport tax at check in
10.0 Excellent2021 Oct 23
I missed my connecting flight and couldn't pick up the car on time. Due to a full-day tour that I scheduled for the 2nd day, I couldn't go get the car till the 3rd day. Their policy is that they would hold the car for 24 hours but then nothing is guaranteed afterwards. The person at Hertz Flagstaff location who helped us managed to get us a car even though the kind we booked was not available anymore. The car we ended up having is really fun to drive and we had a great time for the remainder of the trip!
10.0 Excellent2021 Aug 14
I would definitely rent from Hertz again I arrived late in Flagstaff and they closed at 4 pm so I took a taxi to my hotel and the next morning they came and got me from my hotel. Hertz was awesome thank you for everything. Their employees were very kind and courteous people.
10.0 Excellent2020 Oct 29
friendly and efficient staff
7.2 Good2020 Oct 19
Once I got my car, it was a better make/model than what I had reserved.Unfortunately, even though I had a reservation, there were no cars available when I went to pick up and I had to wait for 2 hours! This has apparently been a problem in Flagstaff for weeks, no inventory. I feel bad for the staff since its outside of their control, but WTF.
2.0 Mediocre2020 Oct 13
Staff was nice but had no cars and blamed it on corporate
2.0 Mediocre2020 Sep 22
NothingDidn’t even get a car from Hertz. When I arrived the attendant told me “they had no cars” so I guess my reservation was useless. Attendant wasn’t helpful or offered anything, so I was stranded with no car at the airport. Was able to scramble and get a car last minute with another agency at triple the price. Never using hertz again, serious headache.
2.0 Mediocre2020 Sep 22
NothingI did not even get a car from Hertz. When I arrived at the airport they did not have “any cars” even though I had reserved one. The attendant wasn’t helpful and didn’t offer me anything, in other words I was stranded with out a car. Thankful I grabbed a car last minute with another agency. What a head ache. Never using Hertz again