5.9 Okay2021 Oct 14
They only had a Prius available and since we were traveling with a small dog for 8 days it wouldn’t work for us we had to pay an extra $15 a day to move to a Toyota Camry which was not really clean and needed the tires balanced because the steering wheel vibrated. Otherwise we would have to wait at the airport for a minimum of 3 hours for another vehicle.
3.9 Mediocre2021 Sep 22
Long wait at Flagstaff for car. Windows dirty. Tank not quite full. Kia Optima was one of the best cars I have ever driven. So quite I had to look at tach to see if it was running. Excellent drop off at Albuquerque, about 3 minutes. Overall good deal, after I spent 2 days trying to clean car and windows so I could see out.
1.9 Horrible2021 Aug 31
They made me sit in the aiport for over 1 hour while they "found" and prepared the car that I had reserved for 9am. What's worse, they were extremely rude, took no responsibility, and tried to blame it on me! I will never book with Budget again.
2.0 Mediocre2021 Jul 03
Staff fixed the issue but had to be insistentBudget allows you to reserve cars for 1pm and later at the 1426 E Rte 66 Ste 101, Flagstaff, AZ 86001 location, and when you arrive at the airport they will tell you that this location closes at 1pm, therefore you will have to rent your car from the airport with a +25% airport fee. In my opinion that's downright fraudulent. You should not be allowed to reserve a car for a time that does not exist, essentially forcing you to rent from the airport
6.0 Good2021 May 24
Friendly staff. Easy drop off. Good gas mileage for an SUV. Clean vehicle.It was supposed to be filled up but was only at 1/4 tank. Had to go back so they could fill it. Still wasn't filled completely. Lots of scratches to outside of vehicle, including vandalism of the paint job. Was supposed to seat 7, with luggage. Not as much space as advertised.
10.0 Excellent2021 Apr 15
Longer desk hours
8.0 Excellent2020 Dec 19
Easy pick up and drop off!Tires were just a tiny bit low in air and the explanation point was on the whole time in the car.
8.0 Excellent2020 Feb 02
Staff very friendly.I've rented the same car before, the KIA Soul. The driver side door doesn't close all the way so sometimes the lock won't catch.
10.0 Excellent2020 Jan 23
Very friendly and accommodating staff.
10.0 Excellent2019 Oct 24
These guys are SO FAST at pick up in Flagstaff, it's stunning. Best pick up experience I've had for a while, and twice as fast as their competitors at the airport.