Book Hertz car rentals in Flagstaff

Reviews for Hertz in Flagstaff

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Traveler rating

Excellent

10

Good

4

Okay

3

Mediocre

15

Poor

0

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car was cleangreat experience

rented a carwrong location

friendly staffcar was dirty

pick up and droplocation was closed

4.4

Customers "no-service"Pros:Low price but no confirmation email and no disclaimer about bringing the same card used to prepay in order to pick up. Why?Cons:I did not receive an email with my confirmation information, therefore my husband neglected to bring the credit card I used to pre-pay for the rental because he didn't know which one it was. The local agent would not do anything to help him except tell him he had to go home and come back with the right card which would've been another hour of time. He asked for the manager who again told him there was nothing she could do except cancel the reservation and make a new one. It was prepaid and there was no cancellation allowed so he didn't think that would work. Finally we called the customer service general number and the woman there said the manager should have called her and took care of it without the hassle. The manager was very rude and apparently did not know how to handle the problem. What she should've done is told my husband that she would make a phone call and see if she could take care of the problem. Instead, he had to do her job for her.Reviewed 2017 Oct 03

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2.0

Pros:Staff was nice but had no cars and blamed it on corporateReviewed 2020 Oct 13

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7.2

Pros:Once I got my car, it was a better make/model than what I had reserved.Cons:Unfortunately, even though I had a reservation, there were no cars available when I went to pick up and I had to wait for 2 hours! This has apparently been a problem in Flagstaff for weeks, no inventory. I feel bad for the staff since its outside of their control, but WTF.Reviewed 2020 Oct 19

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2.0

Pros:NothingCons:Didn’t even get a car from Hertz. When I arrived the attendant told me “they had no cars” so I guess my reservation was useless. Attendant wasn’t helpful or offered anything, so I was stranded with no car at the airport. Was able to scramble and get a car last minute with another agency at triple the price. Never using hertz again, serious headache.Reviewed 2020 Sep 22

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10.0

Pros:friendly and efficient staffReviewed 2020 Oct 29

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2.0

Pros:NothingCons:I did not even get a car from Hertz. When I arrived at the airport they did not have “any cars” even though I had reserved one. The attendant wasn’t helpful and didn’t offer me anything, in other words I was stranded with out a car. Thankful I grabbed a car last minute with another agency. What a head ache. Never using Hertz againReviewed 2020 Sep 22

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5.6

Pros:The car ran well. Picking up and dropping off were easy.Cons:The inside of the windshield was pretty dirty when we picked the car up. The car also smelled like smoke- which was gross. At least we had no issues turning it back in and weren't charged for the smoke smell. Also the person checking us out didn't inform us of the extra cleaning deposit that would be taken out of our debit account until it was too late to change the transaction. It was refunded when we returned the rental car, but considering it doubled the cost of the rental car that could have really messed things up financially.Reviewed 2016 Jul 16

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9.6

Pros:Perfect little car. All we needed.Cons:It beeps every time I locked it.Reviewed 2017 Feb 20

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8.0

Pros:Everything goodCons:Bad customer suport at the counterReviewed 2017 Mar 21

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8.4

Pros:small airports make rentals easy!Reviewed 2018 Sep 01

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2.0

HerrzPros:No one ar the Hertz desk. I had to go to the Enterprise seak to get a rental. I WILL NOT BE USING KAYAK OR HERRZ AFAIN. I am sure I will get charged the fee for a mo show.moCons:Better customer serviceReviewed 2017 May 14

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6.4

Pros:Car was ready when we checked in and adequate for our purposes.Cons:Because we needed to drop the car off at another location from where we started, we had to pay what felt like an exorbitant amount for the rental, $800 for one week in a small car.Reviewed 2017 Oct 15

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• What is the most popular rental car from Hertz in Flagstaff?

  Full-size (Ford Fusion or similar) is the most frequently booked rental car type from Hertz in Flagstaff.

• How many car rental locations does Hertz have in Flagstaff?

  Hertz has 1 rental location in Flagstaff. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Flagstaff Pulliam airport (FLG)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Flagstaff Pulliam airport (FLG)?

  Yes