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Cons:No one from hertz looked over the rental car With me for condition prior to taking out the car. And though the location was open at 9am for our return there was no one at the location on our arrival until 9:55a. Moreover I was Told that my card was denied when hertz put in the incorrect amount. Had the correct amount been inputted into the system the credit card would have worked fine. First and Last time using Hertz.
Pros:Easy drop off and pick up and friendly staff.
Cons:Staff has been trained to push the upsell - so I was goaded into getting an upgrade for what was billed as a great deal, a fraction of what the car usually goes for, only to find my bill at the end of the trip was $600 instead of the originally booked $300. Not at all happy about being suckered into that.
Pros:Staff was friendly, pickup/drop-off were standard, no complaints.
Cons:Smallest car I've ever rented, the comparable vehicle shown online and what was available in that class were two different things. I own the car that was shown on hertz.com for that class, and the car that I rented was definitely a step down.
Pros:Picking up the car was easy, staff person reminded us that hybrid cars do not make engine noise on start up, and the gave us directions out of the airport, very helpful. The small airport meant it was a short walk to the rental parking lot, which is well marked. We were delighted to rent a hybrid car.
Cons:Would have appreciated a drop off box for keys, as rental contract included unlimited mileage. We waited behind a family choosing car seats for their small children, which took awhile. We were sympathetic and thankfully, not in a hurry. If we were in a rush, waiting behind those picking up a car just to turn in keys would have been nerve-wracking.
8.0 Very good
Cons:GPS cost was expensive on daily basis. Should be cheaper or provide in-car gps.
Cons:Because I only had a debit card I was stranded not being able to rent a car NNOT EVERYONE HAS A CREDITCARD
Pros:Just a good experience all around. No issues.
Pros:Staff friendly. Car was clean.
Cons:A lot of attempts to upsell (car type, insurance, etc). Agreed to more for a little larger car (had thought I booked larger than compact) for comfort. Car was 2+ years old with very basic features. (No electric seat adjustment, seats rather uncomfortable, windshield wiper broken)
Pros:The car, a Malibu, was great, except for wiper blade. Counter people friendly.
Cons:1. No free parking for my clunker 2. Bad wiper blade on passenger side. I went back to desk and was offered a different car, which I accepted. That car had the same problem but I just put up with it. 3. I would like to have been able to have the car owners manual so I could learn how the audio system functions
Cons:Hard for me to call a Chevy impala a “premium” car. Car had 20k plus miles, it had been ridden hard and put up wet.
Pros:Checking in was a breeze. It took mere minutes to get our rental and be on our way. Checking in was just as easy. The car was clean inside and out when we picked it up. The rental rate for the weekend was very competitive and economical.
Cons:Would like to see rentals with optional Sirrus or similar radio available as an option.
Pros:When there was a question on my rate, theirs differed from what was quoted, they sent me on my way so I could get my vacation started while they took a copy of my quote and worked it out. By the time I got to my destination, I had a voicemail telling me it was all taken care of and she just wanted me to know right away so I wasn't thinking about it all weekend.
Pros:no shuttle to the off site and the airport was soldout
Cons:Everything was good
Pros:The staff was very helpful and accommodating. Very proactive in approach.
8.0 Very good
Pros:Staff was friendly
Cons:Size of car
8.4 Very good
Pros:Nice vehicle for low price and unlimited miles
Cons:For pickup they were extremely understaffed- took a long time
Pros:Customer service n/a
Cons:Drove 9 miles total and they said I used over a gallon of gas. I didn’t even think I drove that far. The gauge never moved from full. They charged me $20 more for it. I dropped it off at the airport for a flight so I can’t go back and dispute this in person. It’s just appalling.
Pros:Finding the car and the car itself were perfect for our trip.
Cons:When we were checking in the line was extremely long and there was only one person working. She did her best to move quickly but it still put a delay in our travels.
Pros:Honestly.... nothing!! I’ll never rent from Avis again.
Cons:To much to list!!! But I guess the most frustrating thing was the fact I was downgraded to a vehicle because the original vehicle had a cracked windshield and I wasn’t compensated, I should have been UPGRADED! Or offered a major discount, after driving 10 hours in a lesser vehicle that was extremely less comfortable, I was furious.
Pros:The agent was pleasant and very helpful.
Cons:All was good, no complaints.
8.0 Very good
Pros:Held road well
Cons:Vehicle drove a bit sluggish and unresponsive.
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