10.0 Excellent2021 May 26
no shuttle to the off site and the airport was soldout
10.0 Excellent2021 May 16
YesEverything was good
10.0 Excellent2021 Apr 01
The staff was very helpful and accommodating. Very proactive in approach.
8.0 Excellent2021 Feb 22
Staff was friendlySize of car
8.4 Excellent2019 Jul 30
Nice vehicle for low price and unlimited milesFor pickup they were extremely understaffed- took a long time
10.0 Excellent2018 Nov 14
Great timeCustomer service n/a
4.8 Okay2017 Jun 07
Worst experience everNothing. Worst experience I have ever had with a car rental. Never again will I rent a vehicle here.Hello, I rented a car to take a road trip to North Dakota for my sisters wedding and to take a mini vacation, before heading back Monday night/Tuesday morning of the following week. I received a 2017 Chevy Impala as my first (of a total of 3) vehicles. I arrived in Bowman, ND just fine around 1 am Mountain time on Friday 6/2/17. When I got back in the car, around 10am, that same morning, I noticed the low pressure censor, had come on. I checked the pressure and added the appropriate amount of air (40 PSIs). and continued on with my day. Later that day, the PSI censor came back on and stayed on. I called the road side assistance number was was told there was nothing anyone could do for me because I was greater than 180 miles from the next Enterprise location (Bismarck, ND). I was stuck with a vehicle I couldn't use without wrecking the rim. I was told to try to drive the vehicle to Bismarck and get a new vehicle, cutting my trip 2 days short. I refused to miss my sister wedding because of this, so I didn't drive the car at all, instead I had to borrow someone else's vehicle instead to run around for last minute wedding stuff. Finally, Sunday morning comes along and I drive to vehicle to Bismarck like I was told to do. A drive (From Bowman, ND to Fargo, ND) that should have taken just under 3 hours, took me 5 1/2 hours, because I had to keep stopping to check the tire pressure and add air. In Bismarck, I was given a 2016 Jeep Patriot, which WAS NOT comparable to the Impala I was originally given. I wasn't trying to spend 3x the amount of gas. I still had a 10+ hour drive ahead of me. The Patriot I received was 1,000 miles over on an oil change AND didn't have any window wash liquid for the wipers at all. It was filthy. It looked as if the vehicle was returned and NO ONE looked over it. It was nasty. and terrible on gas!!! I called and talked to Jonathan at the Road Side number (Badge number E341sb). Jonathan was AMAZING, no wonder this man is a team lead. He did EVERYTHING and ANYTHING he could do to help me out. This man deserve so recognition. THANKS AGAIN JONATHAN!!!!!!!! I was advised to stop in Fargo (another 2 1/2 hours) and traded the vehicle in AGAIN!! I got a 2017 Cadillac XTS, which I loved this vehicle and returned back to green bay with it. I had to cut my trip short (2 days) and miss out on seeing things that I had planned to see while I was on my trip, miss out on wedding things (because of the endless phone calls I had to make to Enterprise). This isn't the first time that I have had a vehicle thru enterprise and the first time, there were issues as well. I WILL NEVER RENT FROM YOU AGAIN!! I am very unhappy with the way the situation was handled. If it weren't for Jonathan, I may still be stuck in Bowman. Worst experience ever!!!!
3.2 Mediocre2017 Feb 21
The way the Employees in Green Bay Straubel Airport treated me was okay. Usually don't write letters but my experience with the Green Bay facility was very poor. information was left out until after the card was swiped, along with a phone call to the Green Bay East facility. Tried calling about a car and all the gentlemen there wanted to do was argue about a whether I have a credit card or not. Didn't appreciate having to deal with that while I had everything else going on.
9.6 Excellent2017 Jan 09
PacificaVery nice and roomy vehicle. Easy people to deal with on each end of the trip.$150/ day plus taxes and fees is a lot.
10.0 Excellent2016 Nov 06
Excellent car rental at Enterprise at Green Bay aiI had to extend twice due to my wife's car being in the shop longer than expected, they were cheerful and efficient each time I called.Nothing. Good car and experience.