Pros: Staff was friendly, pickup/drop-off were standard, no complaints.
Cons: Smallest car I've ever rented, the comparable vehicle shown online and what was available in that class were two different things. I own the car that was shown on hertz.com for that class, and the car that I rented was definitely a step down.
Pros: Picking up the car was easy, staff person reminded us that hybrid cars do not make engine noise on start up, and the gave us directions out of the airport, very helpful. The small airport meant it was a short walk to the rental parking lot, which is well marked. We were delighted to rent a hybrid car.
Cons: Would have appreciated a drop off box for keys, as rental contract included unlimited mileage. We waited behind a family choosing car seats for their small children, which took awhile. We were sympathetic and thankfully, not in a hurry. If we were in a rush, waiting behind those picking up a car just to turn in keys would have been nerve-wracking.
Cons: GPS cost was expensive on daily basis. Should be cheaper or provide in-car gps.
Cons: Because I only had a debit card I was stranded not being able to rent a car NNOT EVERYONE HAS A CREDITCARD
Pros: Prompt service. Car pickup a short walk from baggage claim and car rental counter.
not usual quality/cleanliness of Hertz
Pros: Pick-up location was perfect, lady behind the counter was pleasant as is most all Hertz locations.
Cons: Way over-priced for a dirty Hyundai car (I own a Hyundai Tucson which is not bad in any way). When a/c was turned on it had a terrible fowl odor so bad I could not use. No CD player, radio would not pick up anything outside of metro areas. When using the cruise control the car continues speeding up non-stop-able when pressing the + increase a single push-release until braking or turning off cruise, so could only set manually by pressing the set at desired speed.
Cons: The station was closed at 6:00pm. No agent to get a car from.
Station was to be open until 11:30pm, but according to all other car rental companies still open the agents left at 6:00pm.
Hertz Representative Adam Thomas in Greenbay WI was obnoxious.
Pros: Gas Mileage on Hudai Elantra was fantastic
Cons: Because of a flight delay it was necessary to reschedule the pickup for a day later. I reschedule and was given a new price for the rental and was told I would be given a refund for the shorter rental. When I rented in Greenbay, WI the price was several dollars more than the price I was quoted by phone. The Hertz Representative said the quoted price was wrong and I had to agree to the higher price to rent the car. Since he required a credit card again I asked about the refund and he said that was not Hertz's problem and I should inqjuire about the reffund through Kayak which was both incorrect and unfriendly.
Pros: The lady working the desk was very polite and directed me to a different company that did allow debit-only rentals. Very professional.
Cons: I didn't realize that one needs a credit card to rent a car from Hertz. Maybe I didn't see a notice on the website or something, but it was very embarrassing to be denied after paying for it online already.
Suburban to Kentucky
Pros: Extremely happy with ride quality. Couldn't get over the great gas mileage--get down there with an 1/8th of a tank to spare--no fill ups
Cons: Car really smelled like smoke.
Simple and economical
Pros: Smooth pick up and drop off. We were two hours lat and they didn't have a problem. Nice hertz employees. Very helpful.
Cons: Better lighting at night at the pick up and drop off would have helped. It was very dark.
Hertz has 3 rental locations in Green Bay. Take a look at our Hertz rental location map to find the best rental cars near you.