Guest reviews
Overall rating
8.5
Excellent
Based on 66 reviews
Cleanliness
8.7
Comfort
8.8
Pick-up/Drop-off
8.6
Value for money
8.0
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Pros
"Staff was friendly and informative"
(in 3572 reviews)
"Great car - thank you!"
(in 5305 reviews)
""Great Staff, easy pickup dropoff.""
(in 2248 reviews)
Cons
"They had no cars available."
(in 4241 reviews)
"Car was not clean inside."
(in 4134 reviews)
"Difficult to pick up cars."
(in 4202 reviews)
Recent reviews
Traveler rating
18
5
5
3
1
Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
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10.0
Pros: The staff was very helpful and accommodating. Very proactive in approach.
review from
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7.6
Pros: Staff was friendly
Cons: Size of car
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10.0
Pros: It was nice to be able to drop off the car in Hamburg rather than at the airport. This made it easier and quicker.
Cons: The car was amazing. The mpg was 45-50. We missed having a disc player because we often travel with audio books but we found a disc player at a Walmart.
review from
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5.2
Cons: Car interior was not clean (crumbs all over) and it smelled like it had been smoked in and whoever “cleaned” it was trying to mask the smell.
review from
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8.4
Cons: The price
review from
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9.6
Pros: Easiest and quickest car rental pickup we've ever experienced! Dropoff was easy, too.
review from
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8.0
Pros: Beginning of trip, the guy at counter was helpful and frirndly
Cons: Could not get Android Auto to come up on screen
review from
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8.4
Pros: Nice vehicle for low price and unlimited miles
Cons: For pickup they were extremely understaffed- took a long time
review from
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10.0
Great time
Pros: Customer service n/a
review from
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10.0
Pros: No hard selling of insurance or any other products. Very quick in and out. Good service, nice vehicle.
review from
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2.8
Messed up my paper work
Pros: It didn’t break down on the side of the road even though it sounded like it would
Cons: Didn’t go through offers and had to specifically say I wanted insurance just to have employee check the wrong boxes, of which I ended up needing and now will have to pay out of pocket. Car fan sounded horrible and had to drown it out with music and the speakers were broken as well. Smelled as a ash trey.
review from
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10.0
Great vehicle nand a great experience.
Pros: The drop off was extremely fast as needed. The vehicle, a Ford Explorer Limited had all the features I needed to make my trip comfortable.
review from
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