Guest reviews
Overall rating
9.0
Excellent
Based on 41 reviews
Cleanliness
9.1
Comfort
8.9
Pick-up/Drop-off
9.1
Value for money
8.7
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Pros
""Easy drop off, friendly service.""
(in 1963 reviews)
"Staff friendly & very helpful."
(in 2020 reviews)
"reliable flexible good customer service."
(in 556 reviews)
Cons
"I didn’t even get the car."
(in 2541 reviews)
"You don't accept debit cards"
(in 2455 reviews)
Recent reviews
Traveler rating
13
2
3
0
1
Find reviews that mention:
customer service
car was clean
great car
pick up and drop
friendly staff
quick and easy
great price
great service
great experience
picked up the car
car available
return the car
great value
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9.6
Pros: Just a good experience all around. No issues.
review from
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5.6
Pros: Staff friendly. Car was clean.
Cons: A lot of attempts to upsell (car type, insurance, etc). Agreed to more for a little larger car (had thought I booked larger than compact) for comfort. Car was 2+ years old with very basic features. (No electric seat adjustment, seats rather uncomfortable, windshield wiper broken)
review from
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5.2
I expected too much
Pros: The car, a Malibu, was great, except for wiper blade. Counter people friendly.
Cons: 1. No free parking for my clunker 2. Bad wiper blade on passenger side. I went back to desk and was offered a different car, which I accepted. That car had the same problem but I just put up with it. 3. I would like to have been able to have the car owners manual so I could learn how the audio system functions
review from
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6.0
Cons: Hard for me to call a Chevy impala a “premium” car. Car had 20k plus miles, it had been ridden hard and put up wet.
review from
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10.0
Professional - Polite - and Friendly
Pros: Checking in was a breeze. It took mere minutes to get our rental and be on our way. Checking in was just as easy. The car was clean inside and out when we picked it up. The rental rate for the weekend was very competitive and economical.
Cons: Would like to see rentals with optional Sirrus or similar radio available as an option.
review from
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10.0
They went above and beyond.
Pros: When there was a question on my rate, theirs differed from what was quoted, they sent me on my way so I could get my vacation started while they took a copy of my quote and worked it out. By the time I got to my destination, I had a voicemail telling me it was all taken care of and she just wanted me to know right away so I wasn't thinking about it all weekend.
review from
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10.0
Pros: Loved the fact it was so easy to pick up and return the rental car right at baggage claim area. Representative was informative and helpful.
Cons: N/A
review from
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10.0
Pros: Impala was a great car
review from
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10.0
Fast, Easy and Friendly
Pros: This is the second time I've used Alamo at GRB and will definitely do so again since I visit a relative in the area regularly. The airport location of the rental lot is a big time-saver and the staff is friendly and efficient. Clean, new car with all the bells and whistles for a very reasonable price.
review from
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8.8
Very high drop fees for one way rental
Cons: Thought the drop fees at ORD were ridiculous
review from
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10.0
Pros: The agent remember the purpose of my visit which was to see my grandchildm
review from
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10.0
Pros: Great price and car was exactly what we needed
review from
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