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Car rental at Guadalajara Miguel Hidal Airport

Driver's age: 26-65
Fri 31.05
Fri 07.06

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Cheap car rentals at Guadalajara Airport

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Top tips for renting a car at Guadalajara Airport

  • One of the main advantages of booking car rentals at Guadalajara Miguel Hidal Airport (GDL) is the convenience car rentals offer. With a car rental, you can easily explore Guadalajara's Bosque Los Colomos, Tlaquepaque Barranca de Hunetitan, and other major attractions outside the city limits. Unlike public transport, travelers won't need to worry about catching schedules or fare hikes during rush hour. A car rental offers you comfort and privacy hard to find in public transport. Plus, you get to bring as much luggage as you want, provided it fits in the car rental. Car rentals allow you to explore Guadalajara in comfort.
  • Acquiring car rentals at Guadalajara Miguel Hidal Airport is an easy process, provided you have the documentation needed. Guadalajara Miguel Hidal Airport features car rental companies on site. If you have arrivals at Terminal 1, walk to the arrivals hall and look for car rental signs. If you have arrivals at Terminal 2, there are rental car courtesy phones where travelers can call shuttle bus services for complimentary rides to rental car companies. There are about 14 car rental companies located onsite offering a variety of car types. Most car rental companies offer services every day for easy pick up of car rentals.
  • Once your trip in Guadalajara is over, and it's time to return the car, drive back to the facility. Most car rental companies have the same pick-up and drop-off location. If you picked the car at the airport, we recommend driving back to the airport to avoid extra charges. Before returning car rentals at Guadalajara Miguel Hidal Airport, check with the fuel policy of your car rental company. Honoring your end of the fuel policy saves you extra charges on top of the rental bill. Once you get to the facility, look for 'car rental return' signs which will take you to the parking lot. Park and lock the car, then hand in the car rental keys with the car rental contract.
  • There are certain hours, days of the week, and hectic seasons to pick up car rentals. Sundays, Mondays, and Tuesdays are the busiest days of the week to pick car rentals. Early morning hours, mid-morning and late evenings can be stressful to pick up car rentals at Guadalajara Airport. If you do not wish to wait in line, consider making early reservations with the car rental company or opting for offsite car rental companies. If you opt for offsite car locations, make prior arrangements for the company to pick you up from the airport.
  • Book your rental car at Guadalajara Airport at least 1 day before your trip in order to get a below-average price

FAQs about renting a car at Guadalajara Airport

  • Which amenities are available at the car rental center in Guadalajara Airport?

    The car rental center in Guadalajara Miguel Hidal Airport offers a few amenities for smooth pick-up and drop-off car rentals. A shuttle ride is available to give rides from any terminal to the rental center. The car rental center offers a large parking spot and a waiting area for customers awaiting services. You will find washrooms, vending machines, and payphones for your convenience. The facility is wheelchair accessible and offers a designated parking spot for customers with disabilities.

  • What type of documentation is required to rent a car at Guadalajara Airport?

    To get car rentals at Guadalajara Airport, renters must be at least 21 years old. Major car rental companies add an extra daily fee for customers under 25. Renters must provide an unexpired government-issued driving permit whose validity covers the rental period. The driving license must have a photo of the driver. To cover the rental costs, renters must provide a valid debit or credit card to their name.

  • Which rental car companies are easiest to return a car to at Guadalajara Airport?

    Most onsite rental companies have straightforward return processes. They include Avis, Alamo, Hertz, SIXT, and Alamo. These companies offer 24h service for customers to drop off car rentals at any time of the day.

  • Which car rental companies will pick you up at Guadalajara Airport?

    Car rental companies that offer shuttle or pick-up services from Guadalajara Airport to off-airport locations include Ace, Advantage, Alamo, Avis, Budget, Dollar, Economy Rent a Car, Enterprise Rent-A-Car, Europcar, and Hertz.

Guadalajara Miguel Hidal Airport car rental reviews and directory

Alamo

5.1

Best rated

Cleanliness

5.4

Comfort

5.7

Pick-up/Drop-off

5.3

Value for money

4.5

One location in Guadalajara Miguel Hidal Airport

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Locations in Guadalajara Miguel Hidal Airport

Miguel Hidalgo Intl Arport

+52 33 3688 8078

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
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Reviews

4.0 Mediocre

Apr 2024

KAYAK
Price increased once there

2.0 Poor

Oct 2023

KAYAK
Not transparent at all. Prices there are different. Paid more for insurance than the car. In addition once the itemized cost was given it included a baby seat that I did not request and they would not credit back.

4.0 Mediocre

Jun 2021

KAYAK

Pros:

They don't respect the reservation

2.0 Poor

May 2021

KAYAK

Cons:

Tell me beforehand if you’re going to charge double extra for insurance. (I even called to confirm.) Ended up not renting the car.

10.0 Wonderful

May 2021

KAYAK

Pros:

Fast process

Cons:

The pricing on insurance

8.0 Very good

Apr 2021

KAYAK

Pros:

Staff very friendly and easy and fast drop off!

Cons:

The price!!!! It was a little to expensive for the time of the season and the type of car I rented and how there is no set price to rent a car. I recommend my nephew to rent a car from there too and he got a smaller car, for fewer days and more expensive than my rental.

1 out of 10

MEXRENTACAR

5.0

Cleanliness

6.1

Comfort

6.2

Pick-up/Drop-off

5.4

Value for money

5.1

One location in Guadalajara Miguel Hidal Airport

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Locations in Guadalajara Miguel Hidal Airport

Aeropuerto Intl. de Guadalajara

+52 334 170 8243

Opening times not available

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Reviews

2.0 Poor

Apr 2024

KAYAK
I was not expecting a 700 dollar charge and a 2000 deposit to be asked for. We are traveling with plans so what else do you do but pay for it. This was one sneaky booking and it’s happened twice with Kayak now. You guys need to partner and have better transparency with charges and what to expect! The staff did their best so no knock on them. But just not an ok surprise. Thank goodness that the drop off was fine because I took pictures of everything as the car was damaged but as I heard others in the lobby I was not the only having the same experience.

2.0 Poor

Jan 2024

KAYAK
Ended up paying $500 dollars more when I got there to pick up the car. Also their address is incorrect and their customer service was no help on giving me an address. Finally found the place and staff didn’t even care when I told them their address was incorrect on their website and that their local offices phone number was also not working. This place is a scam and will never tell you up front exactly how much you are going to pay until you arrive to pick up the rental. Also be prepared to wait an hour to two for them to hand over the rental because it’s a first come first served place even if you have a reservation.

2.0 Poor

Dec 2023

KAYAK
I decline to rent the car because the insurance by day was very expensive. 1000 pesos for every day of the rental of the car if I don’t agree with that they don’t rent it.

2.0 Poor

Apr 2021

KAYAK

Pros:

Horrible experience my rental was given to someone else

Cons:

If someone rents a car it should not be given to anyone else regardless if there’s a lot of people asking for cars, you took my money you should save me the car I rented.

2.0 Poor

Apr 2021

KAYAK

Pros:

Nothing

Cons:

They did not honor the voucher. Wanted us to pay an exorbitant amount, and claimed it was not for a rental but for excess mileage. A total fraud. And very frustrating to arrive and be defrauded by this scam. Now another battle to get my money back.

4.0 Mediocre

Mar 2021

KAYAK

Pros:

Not much really.

Cons:

Better customer service from staff. Car smelled like urine whenever you turned in the ac. Seats and carpet were stained. Car was delivered with an empty gas tank.

1 out of 16

Budget

3.6

Cleanliness

3.7

Comfort

3.8

Pick-up/Drop-off

3.9

Value for money

3.5

One location in Guadalajara Miguel Hidal Airport

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Locations in Guadalajara Miguel Hidal Airport

Carr. Gdl-Chapala Km 17.5

+52 33 3688 5216

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
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2.0 Poor

Apr 2021

KAYAK

Pros:

The agent sent me to a different place to rent a car only to find out they were a bunch of thieves. Not the agents fault.

Cons:

Everything.

5.2 Fair

Feb 2020

KAYAK

Pros:

Customer service representatives were friendly

Cons:

The company making you purchase additional insurance was annoying when I had already purchased it through a third party company. Additional 260 was not necessary

3.2 Poor

Jan 2020

KAYAK

Cons:

The vehicle couldve been in better conditions. The driver’s seat was broken and the seats were dirty. Also, I reserved a Jetta and they gave me a Vento. They would not honor my reservation for the vehicle I reserved.

2.0 Poor

Dec 2019

KAYAK

Cons:

The whole experience was a mess! Ordered a Suburban, got a dated minivan. Took 2 hrs to prepare the car. People before us had waited 3 hrs. Most unorganized and disappointing experience with a rental I’ve ever had.

4.4 Mediocre

Nov 2019

KAYAK

Pros:

The only thing I liked, was i was running g late and they took me to the airport right away.

Cons:

They can refund me the deposite right away not keep it for ransom it's been a mouth already and nothing is happening need to make a claim.

3.2 Poor

Oct 2019

KAYAK

Pros:

The staff upon return was courteous and polite.

Cons:

Don’t allow me to book for a certain price and then TRIPLE it once I’m there! Completely unacceptable! Felt like I was taken advantage of!! Will never use Budget again!

1 out of 9

U-Save

10.0

Wonderful

1 review

Cleanliness

10.0

Comfort

10.0

Pick-up/Drop-off

10.0

Value for money

10.0

One location in Guadalajara Miguel Hidal Airport

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Locations in Guadalajara Miguel Hidal Airport

Solidarida-Iberoamericana 9880

Opening times not available

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10.0 Wonderful

Apr 2024

KAYAK
The communication was excellent, before arrival, at arrival and throughout the trip. Great quality and excellent customer service

1 out of 1

Avis

6.1

Cleanliness

6.0

Comfort

6.0

Pick-up/Drop-off

5.6

Value for money

6.0

One location in Guadalajara Miguel Hidal Airport

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Locations in Guadalajara Miguel Hidal Airport

Carr Gdl Tlajomulco De Zu?iga

+52 33 3688 5784

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
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2.0 Poor

May 2024

KAYAK
Very bad rut people

8.0 Very good

Apr 2024

KAYAK
Everything were ok.

8.0 Very good

Sep 2016

KAYAK

Pros:

Rapidez entrega

Cons:

Nadie recibe auto al llegar

8.0 Very good

Jul 2023

KAYAK
Overall, a good experience. It would have been excellent if Avis had not wanted to not honor the reservation price. Avis did eventually honor the reservation price, but here was no need to go through a period of thinking that I was going to pay about twice as much as the reservation price. The reservation price was excellent.

2.0 Poor

Jul 2023

KAYAK
Poor experience. You bastards don’t accept Apple Card.

4.0 Mediocre

Feb 2023

KAYAK
Despite having a reservation, they did not have a car large enough for our group. This happened to us once before, never again. Both times we ended up renting from a local agency, and had much better experiences. Just look up local options on google maps and contact them, like you would larger agencies.

1 out of 3

keddy by Europcar

6.0

Cleanliness

6.0

Comfort

6.0

Pick-up/Drop-off

6.0

Value for money

6.0

One location in Guadalajara Miguel Hidal Airport

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Locations in Guadalajara Miguel Hidal Airport

Carretera Guadalajara- Chapala Km 17.5

Opening times not available

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2.0 Poor

Feb 2023

KAYAK
It’s a 15 minute walk from the airport and not open 24 hours. I would recommend any other rental service inside the airport.

1 out of 1

National

6.0

Cleanliness

6.0

Comfort

6.0

Pick-up/Drop-off

6.0

Value for money

6.0

One location in Guadalajara Miguel Hidal Airport

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Locations in Guadalajara Miguel Hidal Airport

Miguel Hidalgo Airport Chapala

+52 33 1603 2120

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
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10.0 Wonderful

Dec 2023

KAYAK
Great service. Quickly found cellphone that we forgot in car and gave it to us before we left the National site. Could be quicker on removing credit hold after car is returned. We returned car on a Wednesday and credit hold was not removed until following Sunday morning.

10.0 Wonderful

Jan 2018

KAYAK

Pros:

Courteous staff. Good car. Very pleased with the turn-in inspection of the car condition. Car was spotless at pick-up. (Alas, I could not turn it in as clean - washed the car the evening before turn-in, and the dusty Mexican dust took away the shine. I wanted to make it look. Better)

Cons:

Did not like the explanation of the cost. At sign-in, they left me totally confused about the pricing, with the insurance. Then entered about US$400 on my credit card, as “deposit”?. When I turned the car in, they said, pay the new “bill” and your $400 is cancelled. At least that is what I think they said - I will see when I get my credit card bill later this month. If, indeed that $400 is cancelled - then National was truly excellent - the price was very reasonable (ie, very competitive). If not, kind of a rip off.

2.0 Poor

Jan 2018

KAYAK

Pros:

Nothing

Cons:

On kayak the vehicle specified a vw golf or similar. A car which was able to fit two suitcases. National offered a Nissan March instead, a car which I was only able to fit one suitcase in it's tiny trunk. I had to cancel cause the car did not provide what kayak offered. Very disappointed

6.0 Okay

Aug 2017

KAYAK

Pros:

The employees are very nice, and helpful I have a broken SUV in the road. They very nice bring me another SUV. Take time but arrived

Cons:

The first SUV interior seat looks duty to many spots on the seat.. not clean very well. Plus broken on the road in Mexico? And the second SUV looks ok, but star driving and feel vibrations so alignment and later the light engine come on

6.8 Okay

Aug 2017

KAYAK

Pros:

Overall nice, clean van; excluding one malfunctioning IP light switch which made driving in the night or in the rain (lights on) difficult. Service was personable and friendly.

Cons:

My Am Ex covers car rental insurance. I checked. The person attending insisted I pay for 3rd person insurance. I declined. She would only rent me the car if she secured $18,000 on the Am EX. $18k is beyond my limit. She got an extra $130 out of me.

2.0 Poor

Aug 2017

KAYAK

Pros:

They wanted a $1500 USD Deposit to take the car. We walked out. False advertisement.

Cons:

They tried to take our vacation money... nothing compared to renting a car in the states. Never again.

1 out of 5

Ace

5.6

Cleanliness

6.1

Comfort

6.1

Pick-up/Drop-off

5.6

Value for money

5.4

One location in Guadalajara Miguel Hidal Airport

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Locations in Guadalajara Miguel Hidal Airport

Av. Hangares # 13

+52 33 4170 8243

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
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Reviews

2.0 Poor

May 2021

KAYAK

Pros:

Nothing, staff were rude and not helpful

Cons:

That company had kept there end of deal. Car was rented out to someone with out reservations

7.6 Good

Feb 2020

KAYAK

Cons:

I recommend

2.0 Poor

Jul 2018

KAYAK

Pros:

Nothing

Cons:

Customer service is terrible

7.2 Good

Apr 2018

KAYAK

Pros:

They were very kind and professional. It ended up being less than I thought. I paid around $288 for a Sunday AM to Friday PM rental which included full coverage. Not bad really. The car was clean and ran great as well. TIP: When driving in Mexico be prepared to always pay in pesos and remember that it is always full service (you can't pump your own gas).

Cons:

Auto rental insurance in Mexico is different than in the USA. I expected that. It ended up being less than I thought. I paid around $288 for a Sunday AM to Friday PM rental which included full coverage. Not bad really.

2.0 Poor

Jan 2018

KAYAK

Cons:

I would not recommend this place to anyone. My reservation was not validated, even with 3+ month notice. No customer service. No options for lack of vehicle availability!

2.0 Poor

Sep 2017

KAYAK

Pros:

Nothing at all!

Cons:

Didn’t like the customer service Hidden fees Wait time False advertising Everything was completely horrible! Waited 2 hours for a shuttle that never showed up. Tried to call the company and all the number were “out of service” Finally arrived to the office (thanks to an overpriced taxi) and the office worker said our rental would be another 1,300$ US dollars! Only 100$ would be returned as a deposit. Everything was simply horrible!

1 out of 5

Economy Rent a Car

4.1

Mediocre

29 reviews

Cleanliness

4.4

Comfort

4.6

Pick-up/Drop-off

4.6

Value for money

4.6

One location in Guadalajara Miguel Hidal Airport

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Locations in Guadalajara Miguel Hidal Airport

Guadalajara International Airport

+52 33 6601 8375

Opening times not available

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Reviews

2.0 Poor

Apr 2021

KAYAK

Cons:

Actually acknowledge the price that is given

2.0 Poor

Mar 2021

KAYAK

Cons:

Phonecalls went unanswered. No office at the airport. I could not reach someone to ask for pickup. I had to cancel the reservation and ended up renting from a different xompany

2.0 Poor

Mar 2021

KAYAK

Pros:

The staff was not very friendly and not recommended for nobody

2.0 Poor

Dec 2020

KAYAK

Pros:

Staff was friendly and helpful but was still far below my worst expectations.

Cons:

There needs to be a more clear communication about all incidental and or additional fees. The communication was not there and completely changed my experience from satisfactory to horrendously sub standard.

9.2 Wonderful

Jul 2020

KAYAK

Pros:

The price was good.

Cons:

Waiting time was not so great.

2.0 Poor

Feb 2020

KAYAK

Cons:

Be open. Do not allow vendor to place pick up times when they are closed.

1 out of 8

Advantage

4.0

Mediocre

8 reviews

Cleanliness

5.6

Comfort

5.2

Pick-up/Drop-off

4.0

Value for money

4.0

One location in Guadalajara Miguel Hidal Airport

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Locations in Guadalajara Miguel Hidal Airport

Guadalajara Int`l Airport - Europcar Carretera Guadalajara Chalapa KM 17.5

+52 322 209 0921

Monday09:30 - 18:00
Tuesday09:30 - 18:00
Wednesday09:30 - 18:00
Thursday09:30 - 18:00
Friday09:30 - 18:00
Saturday09:30 - 18:00
Sunday09:30 - 18:00
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Reviews

2.0 Poor

Aug 2019

KAYAK

Cons:

The vehicle and price was not honored by the rental company

4.0 Mediocre

Jul 2019

KAYAK

Pros:

No

Cons:

The Worst experiencias

2.0 Poor

Mar 2019

KAYAK

Pros:

absolutely nothing

Cons:

so this rental was through Kayak>advantage>carrental>europcar. there is the problem....

2.0 Poor

Nov 2018

KAYAK

Cons:

Picking up the car took an hour because it was so slow to verify that our credit card provides insurance on our rental. I had checked ahead with our CC and printed out the information they sent in anticipation of this, but they wanted to see a policy with our name on it. After two international calls we were able to get them what they wanted. This should have been more clear ahead of time. The real problem came when dropping off the car. We told them that it had leaked some oil on my grandmother's driveway, so they could fix it for the next person. On noticing the oil, we monitored the oil level and decided to call it in if it got low. It was never too low so we enjoyed our trip. However, they accused us of damaging the car and causing the leak ourselves. My mechanic husband got below the car and saw one dent with rust on it (old damage, not due to us) and a loose bolt on the oil pan (also not our fault) with dirty oil junk that had accumulated over a long time. Within one minute of arriving, they told us the charge would be over $200 from the damage. They decided to charge us before a mechanic had looked at the car. What a pain! They obviously prey on people that don't know any better and are rushing to catch their flights. We had driven very little and had in no way damaged the car in the 30 minute drive to our destination. They were ridiculous! Avoid this company at all costs!

2.0 Poor

Jan 2024

KAYAK
I can’t stand a company that has all sorts of hidden fees. The rental went from $15 to $170. You’re better off not doing this and just go negotiate a car for yourself when you get there.

2.0 Poor

Jan 2024

KAYAK
Car was not reserved, despite a confirmation sent to me, It was difficult to communicate to the the rental car, according to them there was not such reservation under my name or under confirmation number provided. Very disappointing

1 out of 2

GREEN MOTION

3.3

Cleanliness

4.6

Comfort

3.3

Pick-up/Drop-off

2.6

Value for money

4.0

3 locations in Guadalajara Miguel Hidal Airport

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Locations in Guadalajara Miguel Hidal Airport

Antigua Carretera A Chapala 6502, Parque Industrial El Alamo

+52 33 3160 1953

Monday08:00 - 19:00
Tuesday08:00 - 19:00
Wednesday08:00 - 19:00
Thursday08:00 - 19:00
Friday08:00 - 19:00
Saturday09:00 - 15:00
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Calle Galileo Galilei 3792 Fracc Arboledas Zapopan Jalisco

+52 33 3642 4180

Monday08:00 - 19:00
Tuesday08:00 - 19:00
Wednesday08:00 - 19:00
Thursday08:00 - 19:00
Friday08:00 - 19:00
Saturday09:00 - 15:00
Sunday09:00 - 15:00
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Chapala 6502

+52 333 642 4180

Monday08:00 - 19:00
Tuesday08:00 - 19:00
Wednesday08:00 - 19:00
Thursday08:00 - 19:00
Friday08:00 - 19:00
Saturday09:00 - 15:00
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Reviews

4.0 Mediocre

May 2021

KAYAK

Pros:

Anything

Cons:

The best they can do is answer the phone and keep in touch with the client via email or phone, my flight was delayed I tried to call them throughout my trip, I called them the next day I never had an answer

4.0 Mediocre

Jan 2022

KAYAK
They close the office if they need to deliver cars, even though there’s two staff. When calling on the phone, after asking around because no sign on the door or additional information provided on their behalf, the staff was very rude even hanging out the phone and telling me to wait until they come back or cancel the booking and go somewhere else. Terrible customer service, I wouldn’t rent another car there.

2.0 Poor

Jun 2021

KAYAK

Pros:

Nothing

Cons:

They could of tried to help me get the car but didn’t!

1 out of 1

Thrifty

3.1

Cleanliness

3.2

Comfort

3.1

Pick-up/Drop-off

3.7

Value for money

2.5

One location in Guadalajara Miguel Hidal Airport

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Locations in Guadalajara Miguel Hidal Airport

Carr, Guad-chapala Km 17.5

+52 800 021 2277

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
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Reviews

8.0 Very good

Feb 2024

KAYAK
I think they don't have enough staff to accommodate anyone specially if someone is running late.

2.0 Poor

Jan 2024

KAYAK
They claimed to not have the car we requested and gave us a more expensive car. I felt like they took advantage of the situation and over charged us for a minivan rental. Never again

4.0 Mediocre

May 2021

KAYAK

Pros:

Friendly/

Cons:

The prizing of the insurance

2.0 Poor

May 2021

KAYAK

Pros:

Nothing, I showed up just to tell me they didn’t have the car I had booked. Terrible, they try to give me another car at a high price

Cons:

They should of told me ahead of time they didn’t have the type of car I had reserved

6.0 Okay

Jan 2021

KAYAK

Cons:

Letting customers know the real price, and telling them that is now required to buy full coverage insurance, and the price for it doubles the price for the rental,

2.0 Poor

Jan 2021

KAYAK

Pros:

Do not rent here!! They lied to us about the car rental. Want more money (3x more). They blame all the to Kayak website do not have their inventory and intend of a full size car they want to have me a mini compact manual car from early 2000’s with a lot of damaged

Cons:

No not offer this company anymore I contact Hotwire and cancel this reservation. They told me that they try to scam us. I prefer to rent my own vehicle with budget

1 out of 8

Europcar

2.9

Cleanliness

4.2

Comfort

3.7

Pick-up/Drop-off

3.5

Value for money

2.7

One location in Guadalajara Miguel Hidal Airport

Locations in Guadalajara Miguel Hidal Airport

Carretera Guadalajara

+52 33 1652 1056

Opening times not available

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Reviews

2.0 Poor

Apr 2021

KAYAK

Cons:

I was not given an option to decline insurance coverage not needed or wanted. My reservation would not have been honored and they would have declined car rental. I had 8 pieces of luggage and 94 and 92 year olds with me. I had no choice but to accept very expensive insurance, not needed as my credit card covers it. Also, no car available on location for me and I had to wait a full hour for the car. I was lied to, being told it was being cleaned. I walked over to the cleaning bay to check and no caravan was there. I asked again and was told it was a few more minutes while they finished cleaning it. I confronted them and explained there was no car there and to give me an honest answer. They finally said it was coming from a different location. They still had to clean it when it arrived. Poor customer service and dishonest.

2.0 Poor

Jan 2020

KAYAK

Pros:

Nothing at all never got a car rental !!!!

Cons:

Everything specially don’t lie about prices insurance etc ....

6.0 Okay

Oct 2019

KAYAK

Pros:

I did NOT like that I was not able to use the insurance I purchased through Kayak with this rental company. I WASTED MY MONEY

Cons:

A whole lot. How about you don’t offer insurance when the rental company is not going to accept it, requiring you to purchase additional insurance.

2.8 Poor

Jan 2019

KAYAK

Pros:

The car was nice

Cons:

They did not honor the price that I booked with you guys, although I showed my confirmation for the booking they said I booked for a smaller size car (which was not true) we had car problems and got stranded with a broke down van, plus they stole some of our gas. Worst experience with a car rental

2.0 Poor

Jul 2018

KAYAK

Pros:

Nothing !

Cons:

I rented the car I was given a price online. I was to pay at pick up. Once I got to Mexico to pick up the car, Europcar try to charge my credit card $9,000 US Dollars for insurance protection. I declined it online because my credit card covers any theft or accidents. The gentleman at the rental place said that he needed me to send him my visas terms and conditions which I did. He then said he still needed to place a hold. Because of the large amount the bank placed a fraud alert, and shortly after he attempted to run my card for the $9,000 US dollars I saw that they had a sign in Spanish that read that if you purchase insurance with them then there would be a $5,000 Mexican pesos hold on the card. In the end because of the fraud alert and such they ended up placing the insurance I left a $700 US dollar deposit and upon return I was charged almost $200 US dollars for the vehicle which I only rented for 2 1/2 days. They overcharged me, my initial quote was for $70 US dollars. I am extremely dissatisfied. The only good news is that I called my credit card company and explained the situation and they will submit a claim so that I only pay my quoted amount. Locals told me that yes I was ripped off and that next time I should pay ahead of time rather than waiting to pay at pick up.

2.0 Poor

May 2018

KAYAK

Pros:

Nothing. I left without the car.

Cons:

Iended up leaving without the car. They did not honor my reservation and prepurchased insurance. They argied that Kayaks reservation was just a booking fee that was not shared with the rental agency and that they did not accept the prepurchased insurance. They wanted to charge 10 times more likely what I was quoted and I prepaid. This company is a horrible scam!

Payless

2.5

Cleanliness

4.5

Comfort

3.0

Pick-up/Drop-off

4.5

Value for money

2.5

One location in Guadalajara Miguel Hidal Airport

Locations in Guadalajara Miguel Hidal Airport

Carr Gdl-Chapala Km 17.5

+52 33 3688 5649

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Filters

Reviews

2.0 Poor

Mar 2024

KAYAK
At arrival to car rental location they Didn't respect the price I already paid and wanted to charge me 4 times the price I seen and already paid for online.

2.0 Poor

Feb 2024

KAYAK
Very nice people. They take advantage tourists. Even if you went on priceline to get a price deduction for a car rental they don’t agree to it and give a price hike and make you pay are large amount for car insurance. I’m never renting from them ever again

4.0 Mediocre

Nov 2019

KAYAK

Pros:

When I arrived to pick up vehicle the Payless Rental Agency had no office inside the airport or shuttle that takes you to pick up the office. You have to walk three blocks towards there office!!!! With a family of three small children and four suitcases.....Once I arrived to the office there was a line of about 15 people in front of me, which was not a problem because it was a Friday and I could understand the rush. Once it was my turn after one hour and half of waiting they informed me that the vehicle I had requested was not available even though I had reserved it with more than a week of anticipation. That they could offer me a regular car but that it would cost me about double what the original reservation would be. They informed me that because I did not do the reservation directly with them that I had to call you're office to change anything ……..I tried many times calling you're office but with no luck...….This has been the worst experience me and my family have had …..We have never been treated like this …...We will never you you're service and will definitely recommend to any one we know or meet never to use this service ever.

Cons:

Everything..........When I arrived to pick up vehicle the Payless Rental Agency had no office inside the airport or shuttle that takes you to pick up the office. You have to walk three blocks towards there office!!!! With a family of three small children and four suitcases.....Once I arrived to the office there was a line of about 15 people in front of me, which was not a problem because it was a Friday and I could understand the rush. Once it was my turn after one hour and half of waiting they informed me that the vehicle I had requested was not available even though I had reserved it with more than a week of anticipation. That they could offer me a regular car but that it would cost me about double what the original reservation would be. They informed me that because I did not do the reservation directly with them that I had to call you're office to change anything ……..I tried many times calling you're office but with no luck...….This has been the worst experience me and my family have had …..We have never been treated like this …...We will never you you're service and will definitely recommend to any one we know or meet never to use this service ever......…Lastly I forgot to mention that they want to charge you a almost 3000 US dlls deposit to rent from them even though you get the full coverage insurance...Whoever does not listen to me and rents from them will definitely regret it when the arrive to their office......

2.0 Poor

Sep 2019

KAYAK

Pros:

Nothing what i expected, terrible service and hidden charges, not the price they say it is.

Cons:

Accurate pricing

2.0 Poor

Apr 2017

KAYAK

Pros:

Nothing

Cons:

The service poor, the insurance with kayak reservation was to expensive (about $900.00dollars total) overall I was not happy, also I lost one of the tire cover and I had to pay to Payless cash there $1,300.00pesos because they said insurance didn't cover it.

2.0 Poor

Jan 2016

KAYAK

Pros:

There was no shuttle to transport us from the Airport to the rental location, tried calling and no one was available. Arrived at location by taxi and there was no represetative there to assist.

Dollar

2.4

Cleanliness

2.5

Comfort

2.2

Pick-up/Drop-off

3.7

Value for money

2.0

One location in Guadalajara Miguel Hidal Airport

Locations in Guadalajara Miguel Hidal Airport

Carr, Guad-chapala Km 17.5

+52 800 365 1111

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Filters

Reviews

2.0 Poor

May 2021

KAYAK

Pros:

N\A

Cons:

Had made reservations and reservations where not found when I got there gave them confirmation number that I had received they said they had no reservations under our name plus the car that we had reserved they had rented out already

2.0 Poor

Jan 2021

KAYAK

Pros:

Nothing

Cons:

Stop scamming people. Just because I didn’t want to buy the insurance I was forced to take the worst car.

2.0 Poor

Jan 2021

KAYAK

Cons:

I did not rent a car with them bc they didn’t have the car any longer for rent.

5.2 Fair

Feb 2020

KAYAK

Pros:

They are pretty efficient to pick you up and drop you off

Cons:

We arrived over two hours late and they have cancel my reservation they also need to stop forcing people to buy insurance it’s optional and if you don’t buy insurance they don’t give you the car

2.0 Poor

Oct 2019

KAYAK

Pros:

Nothing when I went they didn't have the car and wanted to sell me something more expensive

2.0 Poor

Jan 2019

KAYAK

Pros:

They had a car

Cons:

We rented a standard SUV but they did not have the car available. They only had a standard car. It was the last car they had in the lot.

Fox

2.0

Cleanliness

2.0

Comfort

2.0

Pick-up/Drop-off

2.0

Value for money

2.0

One location in Guadalajara Miguel Hidal Airport

Locations in Guadalajara Miguel Hidal Airport

Av Angares

0180 0225 4369

Opening times not available

Filters

Reviews

6.0 Okay

Aug 2016

KAYAK

Pros:

We damaged the car a bit and they were understanding about it, did pay a penalty but came out cheaper than getting the insurance for the full week and a halve I did purchase the liability with the rental

Cons:

Service was very slow

2.0 Poor

Jul 2016

KAYAK

Cons:

$578.00 turned out to be $900.00 in fees,plus had to wait almost 3 hrs because they didnt have my veichle ready

2.0 Poor

Aug 2023

KAYAK
They don’t specify your exact total until you pickup .

2.0 Poor

Mar 2023

KAYAK
Un completo fraude sus paginas, ofertan autos que no son suyos y al llegar a la agencia te Cobran completamente como si no hubieras pagado nada y aparte te venden seguros que no estan contemplados en ningun lado de sus paginas. Fraudulentos!!!

Hertz

2.0

Cleanliness

2.0

Comfort

2.0

Pick-up/Drop-off

2.0

Value for money

2.0

One location in Guadalajara Miguel Hidal Airport

Locations in Guadalajara Miguel Hidal Airport

Carr. Chapala Km 14 #390

+52 999 611 8040

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Filters

Reviews

2.0 Poor

May 2021

KAYAK

Pros:

U discriminate the one day rentals

Cons:

They wouldnt renta me a car for a day therefore I hay to re-book my flight paying a bunch of money for it

Mas By Mex

2.0

Cleanliness

6.0

Comfort

8.0

Pick-up/Drop-off

2.0

Value for money

2.0

One location in Guadalajara Miguel Hidal Airport

Locations in Guadalajara Miguel Hidal Airport

Av. Hangares # 13 Aeropuerto de Guadalajara

+52 33 4170 8243

Opening times not available

Filters

Reviews

2.0 Poor

Jul 2023

KAYAK
Terrible, waited 2 hours and 40 min. First they gave me a car that had a flat tire, once fixed the mechanic realized there was imperfection with the front end suspension and recommended a change of vehicle. That took another hour, I asked to speak with a manager 3 times but kept being told his coming but never got there. Highly unlikely to rent here again .

Sixt

2.0

Cleanliness

2.0

Comfort

2.0

Pick-up/Drop-off

2.0

Value for money

2.0

One location in Guadalajara Miguel Hidal Airport

Locations in Guadalajara Miguel Hidal Airport

Carr.Guadalajara ChapalaKm17.5

+52 33 3688 5613

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Filters

Reviews

2.0 Poor

Jan 2022

KAYAK
When we got there, there was no answer and we waited for a long time before some other rental agency said it was closed already even though the website said it would be open. So i ended up renting from another agency.

Routes Car & Truck Rentals

1.9

Cleanliness

1.9

Comfort

1.9

Pick-up/Drop-off

1.9

Value for money

1.9

One location in Guadalajara Miguel Hidal Airport

Locations in Guadalajara Miguel Hidal Airport

Miguel Hidalgo Y Costilla International Airport (Gdl)

Opening times not available

Filters

No reviews available

Firefly

5.3

Fair

No reviews available

One location in Guadalajara Miguel Hidal Airport

Locations in Guadalajara Miguel Hidal Airport

Guadalajara International Airport

Opening times not available

Filters

No reviews available

America Car Rental

2.0

Poor

No reviews available

One location in Guadalajara Miguel Hidal Airport

Locations in Guadalajara Miguel Hidal Airport

Av. Solidaridad Iberoamericana No.7973 Col. San Jose El Quince

+52 33 3160 4536

Opening times not available

Filters

No reviews available

Rhodium

5.8

Fair

No reviews available

One location in Guadalajara Miguel Hidal Airport

Locations in Guadalajara Miguel Hidal Airport

Guadalajara International Airport

Opening times not available

Filters

No reviews available

CarWiz

3.4

Poor

No reviews available

One location in Guadalajara Miguel Hidal Airport

Locations in Guadalajara Miguel Hidal Airport

Nueva Carretera A Chapala 2 9950, Guadalajara

+52 33 3688 5656

Opening times not available

Filters

No reviews available

FlexWays

2.0

Poor

No reviews available

One location in Guadalajara Miguel Hidal Airport

Locations in Guadalajara Miguel Hidal Airport

Carr. Guadalajara-Chapala Km 17. 5

+54 9 11 5259 9877

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Filters

No reviews available

Deal Mobility Rent a Car

No score available yet

One location in Guadalajara Miguel Hidal Airport

Locations in Guadalajara Miguel Hidal Airport

Carretera Guadalajara-Chapala# 8701 local 3,4 y 5. Col. El refugió. Plaza comercial Hangar, Tlajomulco de Zúñiga. Jalisco.

+52 322 105 0079

Opening times not available

Filters

No reviews available

Enterprise Rent-A-Car

No score available yet

One location in Guadalajara Miguel Hidal Airport

Locations in Guadalajara Miguel Hidal Airport

Miguel Hidalgo Airport Chapala

+52 33 1603 2120

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Filters

No reviews available

Final Rentals

No score available yet

One location in Guadalajara Miguel Hidal Airport

Locations in Guadalajara Miguel Hidal Airport

Av. de la Solidaridad Iberoamericana 7973, Col, San Jose del Quince, Guadalajara, Jal. Contact: +52 (33) 31 60 4536

+52 33 3160 4536

Opening times not available

Filters

No reviews available

Fox Autorent

No score available yet

One location in Guadalajara Miguel Hidal Airport

Locations in Guadalajara Miguel Hidal Airport

Guadalajara Airport Miguel Hidal GDL

Opening times not available

Filters

No reviews available

MAS

No score available yet

One location in Guadalajara Miguel Hidal Airport

Locations in Guadalajara Miguel Hidal Airport

Av. Hangares # 13 Aeropuerto de Guadalajara, Tlajomulco Jal.

+52 33 4170 8243

Opening times not available

Filters

No reviews available

Shouqi

No score available yet

One location in Guadalajara Miguel Hidal Airport

Locations in Guadalajara Miguel Hidal Airport

Carretera Guadalajara

+86 10 6064 1387

Opening times not available

Filters

No reviews available

Sunnycars

No score available yet

One location in Guadalajara Miguel Hidal Airport

Locations in Guadalajara Miguel Hidal Airport

Carretera Guadalajara

Opening times not available

Filters

No reviews available

305 travelers who rented a car in Guadalajara Miguel Hidal Airport gave the car agency they used an average rating of 4.1

Car rental locations at Guadalajara Miguel Hidal Airport

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