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Guadalajara car rentals

Driver's age: 26-65

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KAYAK’s top tips for renting a car in Guadalajara

  • Planning on picking up a hire car for your trip to Guadalajara? If your flight lands at Guadalajara International Airport then you will find the airport’s various car hire desks in the main hall of Terminal 1.
  • One of the more unique features of parking in Guadalajara is that you are often expected to tip for parking. Specifically, you will commonly see people guiding drivers to parking spaces nearby and, although they are not a professional service, they still expect a tip for their work.
  • Traffic circles, or glorietas, as they are known as in Mexico, are a key feature of driving in Guadalajara. They are very common and can be quite intimidating for new drivers because traffic may be moving quickly and apparently dangerously through them. However, they are simple enough affairs as long as you drive defensively and know ahead of time where you are going.
  • Rush hour in Guadalajara, like in many major cities in the world, is no joke. Drivers not wanting to get stuck in traffic are advised to avoid the daily rush hour if possible. In general, the morning rush hour goes from 6:30 a.m. and lasts until 9:30 a.m. or even 10:00 a.m. As for the afternoon and evening peak, it starts at around 5:30 p.m. and finishes up at around 8:00 p.m. One of the main avenues to avoid during rush hour in Guadalajara is the Anillo Periferico, as it is among the worst roads hit by congestion.
  • Book your rental car in Guadalajara at least 1 day before your trip in order to get a below-average price
See more tips

FAQs about renting a car in Guadalajara

  • What type of car is recommended for driving in Guadalajara?

    Fortunately for travelers, all sizes of vehicles are found on the road in Guadalajara. So whether you prefer an SUV or a two-door coupe, you will be comfortable driving here no matter what. However, if you plan on exploring the older corners of the city, it may be worth renting a smaller vehicle as the lanes and alleys can become a bit narrow at times.

  • What’s the speed limit in Guadalajara?

    Speed limits in Guadalajara, and in Mexico as a whole, usually are 60 km/h (37 mph) on roads with no posted speed limited, 60 to 80 km/h (37 to 50 mph) on larger arterial roads such as beltways and freeways, and 100 to 110 km/h (62 to 68 mph) on major highways,

  • Where are the best places to park in Guadalajara?

    Private parking garages and lots are certainly the best options for travelers visiting Guadalajara. Though theft and crime are not an issue in most of the city, it still pays to stick to secure parking lots just in case. Additionally, such lots and garages are widely available in the popular districts of the city.

  • How much is gas price in Guadalajara?

    The average gas price in Guadalajara is ₪16.87 per gallon over the past 30 days. Filling up a gas tank costs between ₪202 and ₪270, depending on the car size.

  • What is the most popular rental car in Guadalajara?

    Compact (Chevrolet Aveo Sedan or similar) is the most frequently booked rental car type in Guadalajara.

  • How can I find car rentals near me in Guadalajara?

    Take a look at our extensive car rental location map to find the best rental cars near you.

  • How much does a Compact car rental cost in Guadalajara?

    A Compact car rental in Guadalajara costs ₪117 per day, on average.

See more FAQs

Guadalajara car rental reviews and directory 
All ratings and reviews are collected from KAYAK users with a verified car rental booking. Learn how KAYAK collects reviews.

Alamo

5.0

Fair

Read 21 reviews

Cleanliness

5.0

Comfort

5.3

Pick-up/Drop-off

5.2

Value for money

4.8

2 locations in Guadalajara

Show locations

Locations in Guadalajara

Av Vallarta 1285 Entre Emerson

+52 33 3613 5531

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday08:00 - 18:00

Miguel Hidalgo Intl Arport

+52 33 3688 8078

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Filters

Show reviews that mention

Reviews

4.0 Mediocre

Anonymous, Apr 2024

Minivan

KAYAK
Price increased once there

2.0 Poor

Anonymous, Oct 2023

Minivan

KAYAK
Not transparent at all. Prices there are different. Paid more for insurance than the car. In addition once the itemized cost was given it included a baby seat that I did not request and they would not credit back.

4.0 Mediocre

Anonymous, Jun 2021

KAYAK

Pros:

They don't respect the reservation

2.0 Poor

Anonymous, May 2021

KAYAK

Cons:

Tell me beforehand if you’re going to charge double extra for insurance. (I even called to confirm.) Ended up not renting the car.

10.0 Wonderful

Anonymous, May 2021

KAYAK

Pros:

Fast process

Cons:

The pricing on insurance

8.0 Very good

Jaime, Apr 2021

KAYAK

Pros:

Staff very friendly and easy and fast drop off!

Cons:

The price!!!! It was a little to expensive for the time of the season and the type of car I rented and how there is no set price to rent a car. I recommend my nephew to rent a car from there too and he got a smaller car, for fewer days and more expensive than my rental.

1 out of 7

MEXRENTACAR

4.7

Mediocre

Read 50 reviews
Best rated

Cleanliness

6.0

Comfort

5.7

Pick-up/Drop-off

5.2

Value for money

4.8

3 locations in Guadalajara

Show locations

Locations in Guadalajara

Aeropuerto Intl. de Guadalajara

+52 334 170 8243

Opening times not available

Av. Adolfo López Mateos #1923

+52 334 170 8243

Opening times not available

Av. De Las Américas #861

+52 334 170 8243

Opening times not available

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Reviews

2.0 Poor

Anonymous, Apr 2024

Luxury SUV

KAYAK
I was not expecting a 700 dollar charge and a 2000 deposit to be asked for. We are traveling with plans so what else do you do but pay for it. This was one sneaky booking and it’s happened twice with Kayak now. You guys need to partner and have better transparency with charges and what to expect! The staff did their best so no knock on them. But just not an ok surprise. Thank goodness that the drop off was fine because I took pictures of everything as the car was damaged but as I heard others in the lobby I was not the only having the same experience.

2.0 Poor

Anonymous, Jan 2024

Compact SUV

KAYAK
Ended up paying $500 dollars more when I got there to pick up the car. Also their address is incorrect and their customer service was no help on giving me an address. Finally found the place and staff didn’t even care when I told them their address was incorrect on their website and that their local offices phone number was also not working. This place is a scam and will never tell you up front exactly how much you are going to pay until you arrive to pick up the rental. Also be prepared to wait an hour to two for them to hand over the rental because it’s a first come first served place even if you have a reservation.

2.0 Poor

Anonymous, Dec 2023

Economy

KAYAK
I decline to rent the car because the insurance by day was very expensive. 1000 pesos for every day of the rental of the car if I don’t agree with that they don’t rent it.

2.0 Poor

Anonymous, Apr 2021

KAYAK

Pros:

Horrible experience my rental was given to someone else

Cons:

If someone rents a car it should not be given to anyone else regardless if there’s a lot of people asking for cars, you took my money you should save me the car I rented.

2.0 Poor

Robert, Apr 2021

KAYAK

Pros:

Nothing

Cons:

They did not honor the voucher. Wanted us to pay an exorbitant amount, and claimed it was not for a rental but for excess mileage. A total fraud. And very frustrating to arrive and be defrauded by this scam. Now another battle to get my money back.

4.0 Mediocre

Anonymous, Mar 2021

KAYAK

Pros:

Not much really.

Cons:

Better customer service from staff. Car smelled like urine whenever you turned in the ac. Seats and carpet were stained. Car was delivered with an empty gas tank.

1 out of 17

U-Save

10.0

Wonderful

Read 1 review

Cleanliness

10.0

Comfort

10.0

Pick-up/Drop-off

10.0

Value for money

10.0

3 locations in Guadalajara

Show locations

Locations in Guadalajara

Av Federalismo Sur 490

+52 33 3825 5080

Opening times not available

Federalismo Sur 480

Opening times not available

Solidarida-Iberoamericana 9880

Opening times not available

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Reviews

10.0 Wonderful

Anonymous, Apr 2024

Full-size SUV

KAYAK
The communication was excellent, before arrival, at arrival and throughout the trip. Great quality and excellent customer service

1 out of 1

Avis

6.6

Okay

Read 9 reviews

Cleanliness

6.5

Comfort

6.5

Pick-up/Drop-off

6.2

Value for money

6.5

3 locations in Guadalajara

Show locations

Locations in Guadalajara

Av De Las Rosas 2933

+52 33 3671 3419

Monday16:00 - 19:0009:00 - 14:00
Tuesday09:00 - 14:0016:00 - 19:00
Wednesday09:00 - 14:0016:00 - 19:00
Thursday09:00 - 14:0016:00 - 19:00
Friday16:00 - 19:0009:00 - 14:00
Saturday09:00 - 14:00
Sunday09:00 - 14:00

Avenida De Las Americas 1169

+52 33 3817 5226

Monday07:00 - 21:00
Tuesday07:00 - 21:00
Wednesday07:00 - 21:00
Thursday07:00 - 21:00
Friday07:00 - 21:00
Saturday16:00 - 19:0009:00 - 14:00

Carr Gdl Tlajomulco De Zu?iga

+52 33 3688 5784

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Filters

Reviews

2.0 Poor

Anonymous, May 2024

Passenger van

KAYAK
Very bad rut people

8.0 Very good

Anonymous, Apr 2024

Passenger van

KAYAK
Everything were ok.

10.0 Wonderful

Mitchell, May 2021

KAYAK

Pros:

Friendly staff.

8.0 Very good

Anonymous, Jul 2023

Passenger van

KAYAK
Overall, a good experience. It would have been excellent if Avis had not wanted to not honor the reservation price. Avis did eventually honor the reservation price, but here was no need to go through a period of thinking that I was going to pay about twice as much as the reservation price. The reservation price was excellent.

2.0 Poor

Jose, Jul 2023

Intermediate SUV

KAYAK
Poor experience. You bastards don’t accept Apple Card.

4.0 Mediocre

Anonymous, Feb 2023

Passenger van

KAYAK
Despite having a reservation, they did not have a car large enough for our group. This happened to us once before, never again. Both times we ended up renting from a local agency, and had much better experiences. Just look up local options on google maps and contact them, like you would larger agencies.

1 out of 3

National

6.0

Okay

Read 2 reviews

Cleanliness

6.0

Comfort

6.0

Pick-up/Drop-off

6.0

Value for money

6.0

5 locations in Guadalajara

Show locations

Locations in Guadalajara

Adolfo Lopez Mateos 2405 300

+52 33 4160 0160 ext. 2060

Monday09:00 - 14:0015:00 - 18:00
Tuesday15:00 - 18:0009:00 - 14:00
Wednesday15:00 - 18:0009:00 - 14:00
Thursday09:00 - 14:0015:00 - 18:00
Friday09:00 - 14:0015:00 - 18:00
Saturday14:30 - 17:0009:00 - 14:00
Sunday14:30 - 17:0009:00 - 14:00

Av Mariano Otero 3261

+52 33 3540 8940

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Ave Lazaro Cardenas 3073

+52 33 3614 4595

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday08:00 - 18:00

Ave Lopez Mateos Y Moctezuma

+52 33 3678 1234

Opening times not available

Miguel Hidalgo Airport Chapala

+52 33 1603 2120

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

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Reviews

10.0 Wonderful

Anonymous, Dec 2023

SUV

KAYAK
Great service. Quickly found cellphone that we forgot in car and gave it to us before we left the National site. Could be quicker on removing credit hold after car is returned. We returned car on a Wednesday and credit hold was not removed until following Sunday morning.

2.0 Poor

Anonymous, Jan 2022

KAYAK
The insurance is to expensive

1 out of 1

Enterprise Rent-A-Car

5.9

Fair

Read 2 reviews

Cleanliness

6.5

Comfort

6.2

Pick-up/Drop-off

6.5

Value for money

5.4

3 locations in Guadalajara

Show locations

Locations in Guadalajara

Adolfo Lopez Mateos 2405 300

+52 33 4160 0160 ext. 2060

Monday15:00 - 18:0009:00 - 14:00
Tuesday15:00 - 18:0009:00 - 14:00
Wednesday15:00 - 18:0009:00 - 14:00
Thursday09:00 - 14:0015:00 - 18:00
Friday15:00 - 18:0009:00 - 14:00
Saturday14:30 - 17:0009:00 - 14:00
Sunday09:00 - 14:0014:30 - 17:00

Ave Lazaro Cardenas 3073

+52 33 3613 8170

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday08:00 - 18:00

Miguel Hidalgo Airport Chapala

+52 33 1603 2120

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

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Reviews

6.0 Okay

Michael, Aug 2024

Intermediate

KAYAK
The rate for the insurance was EXTREMELY HIGH... and should have been disclosed ahead of time.

2.0 Poor

Anonymous, May 2023

SUV

KAYAK
Bad comparison Lots of extra expenses

1 out of 1

Ace

5.3

Fair

Read 1 review

Cleanliness

2.5

Comfort

4.0

Pick-up/Drop-off

3.5

Value for money

5.5

2 locations in Guadalajara

Locations in Guadalajara

Av. Adolfo Lopez Mateos 1923

+52 33 4624 2114

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday08:00 - 18:00

Av. de Las Americas #861

+52 33 4624 2114

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday08:00 - 18:00

Filters

Show reviews that mention

Reviews

2.0 Poor

Anonymous, Dec 2019

KAYAK

Pros:

Staff was semi helpful

Cons:

Fully transparent pricing, bait and switch not appreciated it!

Hertz

4.4

Mediocre

Read 2 reviews

Cleanliness

5.2

Comfort

5.4

Pick-up/Drop-off

4.8

Value for money

3.4

6 locations in Guadalajara

Locations in Guadalajara

Adolfo Lopez Mateos Sur 2500

+52 800 709 5000

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday08:00 - 18:00

Av 8 De Julio 2206, Interior A

+52 800 709 5000

Monday09:00 - 14:00
Tuesday09:00 - 14:00
Wednesday09:00 - 14:00
Thursday09:00 - 14:00
Friday09:00 - 14:00
Saturday09:00 - 14:00

Av Lopez Mateos Sur No.7000

+52 800 709 5000

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 14:00

Av Mariano Otero 1290

+52 999 911 8040

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday09:00 - 14:00

Av Nino Obrero

+52 999 911 8040

Monday09:00 - 14:00
Tuesday09:00 - 14:00
Wednesday09:00 - 14:00
Thursday09:00 - 14:00
Friday09:00 - 14:00
Saturday08:00 - 18:00

Carr. Chapala Km 14 #390

+52 999 611 8040

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Filters

Reviews

2.0 Poor

Anonymous, May 2021

KAYAK

Cons:

The site we chose to pick up our car had a sign taped to its door instructing us to call a number. We waited for 20 minutes for someone to appear, who brought us to a different location 15 minutes away in the rental car we would be renting. They shouldn’t have made us go out of our way by advertising a false pick up location, it added unnecessary time and confusion to the whole experience. It was very pricy and there was a 4.5% hidden fee for using a credit card when we returned the car.

2.0 Poor

raul, May 2021

KAYAK

Pros:

U discriminate the one day rentals

Cons:

They wouldnt renta me a car for a day therefore I hay to re-book my flight paying a bunch of money for it

keddy by Europcar

4.0

Mediocre

Read 1 review

Cleanliness

4.8

Comfort

4.8

Pick-up/Drop-off

6.0

Value for money

3.6

4 locations in Guadalajara

Locations in Guadalajara

Av Lazaro Cardenas 2838- Col.Jardines Del Bosque

Opening times not available

Av Vallarta Gabriel Castaneda 2777

Opening times not available

Av. Lopez Mateos N.830- Fraccionamiento Chapilata

+52 33 3880 7500

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday08:00 - 18:00

Carretera Guadalajara- Chapala Km 17.5

Opening times not available

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Reviews

2.0 Poor

Anonymous, Feb 2023

Intermediate

KAYAK
It’s a 15 minute walk from the airport and not open 24 hours. I would recommend any other rental service inside the airport.

Economy Rent a Car

3.9

Poor

Read 13 reviews

Cleanliness

4.3

Comfort

4.3

Pick-up/Drop-off

4.5

Value for money

4.4

One location in Guadalajara

Locations in Guadalajara

Av. de la Solidaridad Iberoamericana 7973 Col, San José del Quince

Opening times not available

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Reviews

2.0 Poor

Anonymous, Apr 2021

KAYAK

Cons:

Actually acknowledge the price that is given

2.0 Poor

Anonymous, Mar 2021

KAYAK

Cons:

Phonecalls went unanswered. No office at the airport. I could not reach someone to ask for pickup. I had to cancel the reservation and ended up renting from a different xompany

2.0 Poor

Anonymous, Mar 2021

KAYAK

Pros:

The staff was not very friendly and not recommended for nobody

2.0 Poor

Anonymous, Dec 2020

KAYAK

Pros:

Staff was friendly and helpful but was still far below my worst expectations.

Cons:

There needs to be a more clear communication about all incidental and or additional fees. The communication was not there and completely changed my experience from satisfactory to horrendously sub standard.

9.2 Wonderful

Anonymous, Jul 2020

KAYAK

Pros:

The price was good.

Cons:

Waiting time was not so great.

2.0 Poor

Anonymous, Feb 2020

KAYAK

Cons:

Be open. Do not allow vendor to place pick up times when they are closed.

Routes Car & Truck Rentals

3.9

Poor

Cleanliness

4.9

Comfort

4.9

Pick-up/Drop-off

3.9

Value for money

3.9

One location in Guadalajara

Locations in Guadalajara

Miguel Hidalgo Y Costilla International Airport (Gdl)

Opening times not available

Filters

No reviews available

America Car Rental

3.5

Poor

Read 5 reviews

Cleanliness

4.6

Comfort

4.6

Pick-up/Drop-off

4.0

Value for money

3.3

One location in Guadalajara

Locations in Guadalajara

Av. Solidaridad Iberoamericana No.7973 Col. San Jose El Quince

+52 33 3160 4536

Opening times not available

Filters

Reviews

2.0 Poor

Robert, Dec 2024

Passenger van

KAYAK
They left me stranded at the airport

2.0 Poor

Anonymous, Aug 2024

Standard

KAYAK
Car did not work left me stranded and America car rental did not help they keep charging my credit card ridiculous amounts very disappointing service

2.0 Poor

Anonymous, Jun 2024

Passenger van

KAYAK
I want your guys give me back my money

2.0 Poor

Anonymous, Jun 2024

Passenger van

KAYAK
I book the car rental throughout Kayak. That was quick and easy. Once you get there they make you pay insurance for the car. The lowest insurance they have is $800. Which is ridiculous for 5 days. Then on top of that they make you give at deposit of $1,300. Stay away from this place.

6.0 Okay

Anonymous, Jun 2024

Passenger van

KAYAK
It was more money when you picked the vehicle

Europcar

3.4

Poor

Read 10 reviews

Cleanliness

4.1

Comfort

4.0

Pick-up/Drop-off

3.9

Value for money

3.3

3 locations in Guadalajara

Locations in Guadalajara

Av. Ignacio L Vallarta, Gabriel Castaneda 2777, 44130 Guadalajara, Jal.

+52 33 1562 0572

Opening times not available

Av. López Mateos #830, Fraccionamiento Chapalita, Guadalajara, Jalisco.

+52 33 3106 0628

Opening times not available

Carretera Guadalajara - Chapala Km 17.5, Aeropuerto Internacional de Guadalajara (Sección Arrendadoras), CP , Tlajomulco de Zúñiga, Jalisco.

+52 33 1652 1056

Opening times not available

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Reviews

2.0 Poor

Anonymous, Apr 2021

KAYAK

Cons:

I was not given an option to decline insurance coverage not needed or wanted. My reservation would not have been honored and they would have declined car rental. I had 8 pieces of luggage and 94 and 92 year olds with me. I had no choice but to accept very expensive insurance, not needed as my credit card covers it. Also, no car available on location for me and I had to wait a full hour for the car. I was lied to, being told it was being cleaned. I walked over to the cleaning bay to check and no caravan was there. I asked again and was told it was a few more minutes while they finished cleaning it. I confronted them and explained there was no car there and to give me an honest answer. They finally said it was coming from a different location. They still had to clean it when it arrived. Poor customer service and dishonest.

2.0 Poor

Anonymous, Jan 2020

KAYAK

Pros:

Nothing at all never got a car rental !!!!

Cons:

Everything specially don’t lie about prices insurance etc ....

2.0 Poor

Anonymous, Aug 2022

KAYAK
Didn't even take the car. They kept saying to get the car I needed a separated insurance from the one I purchased. I've done rentals with them before and never did they offer it. My reservation was for $500 and the insurance they were forcing me to get was $1,600. That's ridiculous.

2.0 Poor

Anonymous, Mar 2022

KAYAK
Horrible. They make you buy their insurance which is unbelievable high

10.0 Wonderful

Anonymous, Jan 2022

KAYAK
Great customer service

1.9 Poor

Anonymous, Jul 2021

KAYAK
They charged an exorbitant amount for insurance and gave the least quality car possible.

Budget

3.4

Poor

Read 15 reviews

Cleanliness

3.4

Comfort

3.6

Pick-up/Drop-off

3.6

Value for money

3.2

2 locations in Guadalajara

Locations in Guadalajara

Av. Mariano Otero # 1288

+52 33 3613 0027

Monday07:00 - 21:00
Tuesday07:00 - 21:00
Wednesday07:00 - 21:00
Thursday07:00 - 21:00
Friday07:00 - 21:00
Saturday07:00 - 21:00
Sunday07:00 - 21:00

Carr. Gdl-Chapala Km 17.5

+52 33 3688 5216

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Filters

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Reviews

2.0 Poor

Anonymous, May 2021

KAYAK

Pros:

Nothing. I arrived with a confirmation number and was told there was not a car available for me. I was left on the side of the road with no transportation in a foreign country

Cons:

Everything! See statement above. I had confirmation and arrived to pick up only to be told no car was available. Literally stranded on the sidewalk in a foreign country with no transportation. Will never use kayak again

2.0 Poor

Pablo, May 2021

KAYAK

Pros:

They cancelled my car two hours before the time I got it scheduled. They just told me they wouln't give me a car

Cons:

Have something available.

2.0 Poor

Eudis, Apr 2021

KAYAK

Pros:

The agent sent me to a different place to rent a car only to find out they were a bunch of thieves. Not the agents fault.

Cons:

Everything.

5.2 Fair

Anonymous, Feb 2020

KAYAK

Pros:

Customer service representatives were friendly

Cons:

The company making you purchase additional insurance was annoying when I had already purchased it through a third party company. Additional 260 was not necessary

3.2 Poor

Anonymous, Jan 2020

KAYAK

Cons:

The vehicle couldve been in better conditions. The driver’s seat was broken and the seats were dirty. Also, I reserved a Jetta and they gave me a Vento. They would not honor my reservation for the vehicle I reserved.

2.0 Poor

Drew, Dec 2019

KAYAK

Cons:

The whole experience was a mess! Ordered a Suburban, got a dated minivan. Took 2 hrs to prepare the car. People before us had waited 3 hrs. Most unorganized and disappointing experience with a rental I’ve ever had.

GREEN MOTION

3.3

Poor

Read 3 reviews

Cleanliness

4.6

Comfort

3.3

Pick-up/Drop-off

2.6

Value for money

4.0

3 locations in Guadalajara

Locations in Guadalajara

Antigua Carretera A Chapala 6502, Parque Industrial El Alamo

+52 33 3160 1953

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 14:00

Calle Galileo Galilei 3792

+52 33 3642 4180

Opening times not available

Chapala 6502

+52 333 642 4180

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 14:00

Filters

Reviews

4.0 Mediocre

Anonymous, May 2021

KAYAK

Pros:

Anything

Cons:

The best they can do is answer the phone and keep in touch with the client via email or phone, my flight was delayed I tried to call them throughout my trip, I called them the next day I never had an answer

4.0 Mediocre

Anonymous, Jan 2022

KAYAK
They close the office if they need to deliver cars, even though there’s two staff. When calling on the phone, after asking around because no sign on the door or additional information provided on their behalf, the staff was very rude even hanging out the phone and telling me to wait until they come back or cancel the booking and go somewhere else. Terrible customer service, I wouldn’t rent another car there.

2.0 Poor

Ernesto, Jun 2021

KAYAK

Pros:

Nothing

Cons:

They could of tried to help me get the car but didn’t!

Thrifty

3.1

Poor

Read 10 reviews

Cleanliness

3.3

Comfort

3.1

Pick-up/Drop-off

3.6

Value for money

2.4

3 locations in Guadalajara

Locations in Guadalajara

Av Lopez Mateos Sur No 7000

+52 200 021 2277

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday09:00 - 14:00

Avenida Nino Obrero

+52 800 021 2277

Monday09:00 - 14:00
Tuesday09:00 - 14:00
Wednesday09:00 - 14:00
Thursday09:00 - 14:00
Friday09:00 - 14:00
Saturday08:00 - 18:00

Carr, Guad-chapala Km 17.5

+52 800 021 2277

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Filters

Show reviews that mention

Reviews

8.0 Very good

Anonymous, Feb 2024

Minivan

KAYAK
I think they don't have enough staff to accommodate anyone specially if someone is running late.

2.0 Poor

Leswin, Jan 2024

Minivan

KAYAK
They claimed to not have the car we requested and gave us a more expensive car. I felt like they took advantage of the situation and over charged us for a minivan rental. Never again

4.0 Mediocre

Rigoberto, May 2021

KAYAK

Pros:

Friendly/

Cons:

The prizing of the insurance

2.0 Poor

Rafael, May 2021

KAYAK

Pros:

Nothing, I showed up just to tell me they didn’t have the car I had booked. Terrible, they try to give me another car at a high price

Cons:

They should of told me ahead of time they didn’t have the type of car I had reserved

6.0 Okay

Anonymous, Jan 2021

KAYAK

Cons:

Letting customers know the real price, and telling them that is now required to buy full coverage insurance, and the price for it doubles the price for the rental,

2.0 Poor

Luigi, Jan 2021

KAYAK

Pros:

Do not rent here!! They lied to us about the car rental. Want more money (3x more). They blame all the to Kayak website do not have their inventory and intend of a full size car they want to have me a mini compact manual car from early 2000’s with a lot of damaged

Cons:

No not offer this company anymore I contact Hotwire and cancel this reservation. They told me that they try to scam us. I prefer to rent my own vehicle with budget

Payless

3.0

Poor

Read 3 reviews

Cleanliness

5.5

Comfort

3.5

Pick-up/Drop-off

6.0

Value for money

2.0

3 locations in Guadalajara

Locations in Guadalajara

20 De Noviembre Lot 9

+52 333 688 6256

Monday09:00 - 14:00
Tuesday09:00 - 14:00
Wednesday09:00 - 14:00
Thursday09:00 - 14:00
Friday09:00 - 14:00
Saturday09:00 - 14:00
Sunday09:00 - 14:00

Av Marino Otero 1288

+52 33 3121 0799

Monday07:00 - 21:00
Tuesday07:00 - 21:00
Wednesday07:00 - 21:00
Thursday07:00 - 21:00
Friday07:00 - 21:00
Saturday07:00 - 21:00
Sunday07:00 - 21:00

Carr Gdl-Chapala Km 17.5

+52 33 3688 5649

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Filters

Reviews

2.0 Poor

Alonso, Mar 2024

Intermediate

KAYAK
At arrival to car rental location they Didn't respect the price I already paid and wanted to charge me 4 times the price I seen and already paid for online.

2.0 Poor

Ivan, Feb 2024

Intermediate

KAYAK
Very nice people. They take advantage tourists. Even if you went on priceline to get a price deduction for a car rental they don’t agree to it and give a price hike and make you pay are large amount for car insurance. I’m never renting from them ever again

2.0 Poor

José Alberto, Apr 2021

KAYAK

Pros:

Nothing

Cons:

They didn’t have any car available at the time I reached the car rental office. They even told me that my only solution was to go to other car rental companies, however same day reservations are usually more expensive. I found another place nearby from the company Mex Rent a Car, however I had to Pay more than double the price of what I reserved on Payless. I will never choose Payless again.

NU Car

2.8

Poor

Cleanliness

3.6

Comfort

3.2

Pick-up/Drop-off

2.4

Value for money

2.8

One location in Guadalajara

Locations in Guadalajara

Av. Solidaridad Iberoamericana 7973, San Jose El 15

+52 998 253 6110

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Filters

No reviews available

Dollar

2.2

Poor

Read 6 reviews

Cleanliness

2.3

Comfort

2.1

Pick-up/Drop-off

3.0

Value for money

2.0

3 locations in Guadalajara

Locations in Guadalajara

Av Lopez Mateos Sur No 7000

+52 800 365 1111

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday09:00 - 14:00

Avenida Nino Obrero

+52 800 365 1111

Monday09:00 - 14:00
Tuesday09:00 - 14:00
Wednesday09:00 - 14:00