Guadalajara car rentals

Guadalajara car rentals

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Guadalajara, JA, Mexico
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Guadalajara, JA, Mexico

Guadalajara car rental information

Pick-up location Guadalajara
Rental locations 51
Airport locations 21

Guadalajara car rental reviews and directory

Rated #1
Avis
Best rated
8.0 Excellent (1 review)
3 locations in Guadalajara
Avis
Locations in Guadalajara
Avenida De Las Americas 1169
+52 333 817 5226
Monday07:00 - 21:00
Tuesday07:00 - 21:00
Wednesday07:00 - 21:00
Thursday07:00 - 21:00
Friday07:00 - 21:00
Saturday09:00 - 14:00
16:00 - 19:00
Sunday
Carr Guadalajara Tiajomulco De Juniga
+52 333 688 5784
Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
Hilton Hotel- Av De La Rosas 2933
+52 333 671 3419
Monday09:00 - 19:00
Tuesday09:00 - 19:00
Wednesday09:00 - 19:00
Thursday09:00 - 19:00
Friday09:00 - 19:00
Saturday09:00 - 19:00
Sunday09:00 - 19:00
  • 5.0
  • 5.0
  • 6.0
  • 5.0
  • 4.0
Recent reviews
8.0 Excellent
2016 Sep 14
Buen servicio de entrega
Pros: Rapidez entrega
Cons: Nadie recibe auto al llegar
Rated #2
MEXRENTACAR
5.6 Okay (3 reviews)
3 locations in Guadalajara
MEXRENTACAR
Locations in Guadalajara
Aeropuerto Intl. de Guadalajara
+52 334 170 8243
Av. Adolfo López Mateos #1923
+52 334 170 8243
Av. De Las Américas #861
+52 334 170 8243
  • 5.0
  • 4.5
  • 4.5
  • 5.0
  • 4.5
Recent reviews
10.0 Excellent
2019 Dec 25
Pros: The helpful and very friendly of the agent Alberto
Cons: I don’t see nothing that you can do better.
4.8 Okay
2019 Dec 30
Pros: How quick it was to arrive and pick up the car.
Cons: The insurance cost was too expensive and the cost should be transparent. The car had issues, I think it was involved in an accident.
2.0 Mediocre
2019 Nov 20
Cons: The car was not ready and we were not able to rent from them. A refund would be great!
Rated #3
Thrifty
5.6 Okay (12 reviews)
1 location in Guadalajara
Thrifty
Locations in Guadalajara
Carr, Guad-chapala Km 17.5
180 0021 2277
Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
  • 4.7
  • 6.7
  • 6.3
  • 5.7
  • 4.3
Recent reviews
8.8 Excellent
2016 Jul 07
Cons: insurance was more than I paid for the car other than that it was great!
5.6 Okay
2016 Jul 10
Must have lots of patience
Pros: The car was clean, and the people were friendly.
Cons: They didn't even have a car to rent to us! When they found a temporary solution, they just kept us waiting for 4 hours while they slowly prepared the car. Multiply everything by 3 or 4. If they say it will be ready in 10 minutes, plan on 40, 1 hour = 4 hours, etc. We were eventually on our way, but very frustrated.
2.0 Mediocre
2017 Feb 05
Pros: nothing
Cons: thrifty did not released the rental car unless I purchase a liability insurance policy for the ridiculous price of around $1100 which I think its a complete ripoff
6.8 Good
2017 Mar 11
Cons: The insurance price was more than triple than the car
6.0 Good
2017 May 15
Cons: hidden liability fees, it's about 17$ per day
2.0 Mediocre
2017 Jul 07
Terrible experience !
Cons: Car was not in a good mechanical condition. Everyone seemed to be fine until 3 days after driving the car. The breakes were not working! I considered that to be a major issue; i was afraid I'd be in a higher risk of getter no into an accident. When I called they concluded by saying "We only act when the vehicle has a rally severe damage, and that the breaks not functioning wasn't one of them. They simply told me to take go find a mechaninc and fix it myself with no chance of my getting a different vehicle, and instead they tried persuade me with a pricier vehicle. Never again!
10.0 Excellent
2017 Jul 27
Great service
Pros: Got a brand new car and staff was very helpful
2.0 Mediocre
2017 Dec 15
Cons: Price was not accurate
8.0 Excellent
2018 May 11
Car
Pros: The car was ok.
Cons: The insurance price was triple the price of the car.
8.4 Excellent
2018 Sep 18
Hidden costs
Pros: Everyone was friendly and helpful. We were shuttled to the rental agency and given a car. The car was clean and comfortable. Dropping the car off went smoothly and quickly with no delay getting us to our flight on time.
Cons: I was led to believe the price quoted online would include everything. Upon arrival we were informed of the mandatory insurance which was way more than the cost of the rental. It was definitely not what I expected to pay. They also put a very high hold on my credit card while we had the car. I would have liked to know about all of this before booking.
Rated #4
National
5.4 Okay (11 reviews)
4 locations in Guadalajara
National
Locations in Guadalajara
Av Mariano Otero 3261
+52 333 540 8940
Monday00:00 - 00:00
Tuesday00:00 - 00:00
Wednesday00:00 - 00:00
Thursday00:00 - 00:00
Friday00:00 - 00:00
Saturday00:00 - 00:00
Sunday00:00 - 00:00
Av. Ninos Heroes No 125
+52 333 614 7994
Monday00:00 - 00:00
Tuesday00:00 - 00:00
Wednesday00:00 - 00:00
Thursday00:00 - 00:00
Friday00:00 - 00:00
Saturday00:00 - 00:00
Sunday00:00 - 00:00
Ave. Lazaro Cardenas 3073
+52 333 614 4595
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday08:00 - 18:00
Miguel Hidalgo Airport,chapala
+52 333 688 5522
Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
  • 4.9
  • 6.0
  • 6.2
  • 5.5
  • 4.5
Recent reviews
6.8 Good
2016 Aug 16
Cons: When I did the reservation it was for 47dlls and at the end I paid over 300dls because of the insurance. .. Plus the car was not available and had to take another one.
10.0 Excellent
2016 Sep 14
Pros: The car was nice and clean
2.0 Mediocre
2016 Sep 21
Overpriced insurance packages
Pros: Get a car from a local hotel.
2.0 Mediocre
2017 Apr 18
Horrible - Europcar México
Pros: Horrible experience they wouldn't take the insurance from rentacars.com so I had to purchase their insurance originally for $380 then miraculously after 1.5hra fighting them it went to $200 extra only. Also when dropping off the car they tried to charge me because there was no car manual which was never in the car to begin with and for a scratch on the rim, when I went to look at what they wanted to charge me for they were looking at a totally different car. HORRIBLE HORRIBLE EXPERIENCE, I will never use rentalcars.com nor Europcar again.
8.0 Excellent
2017 Jun 29
Good experience but make sure you read the fine print
Pros: Customer service, drop off/pick up experience, clean place
Cons: Insurance coverage for cars is different than the US so read the details before you commit. Insurance coverage is mandatory and comes with a large US dollar deposit. The lower the coverage you select the higher the deposit will be.
4.0 Okay
2017 Aug 08
This is just a drop off
Pros: Looks like they have more cara
Cons: It's hard to find
2.0 Mediocre
2017 Aug 10
Ridiculous
Pros: They wanted a $1500 USD Deposit to take the car. We walked out. False advertisement.
Cons: They tried to take our vacation money... nothing compared to renting a car in the states. Never again.
6.8 Good
2017 Aug 15
Pros: Overall nice, clean van; excluding one malfunctioning IP light switch which made driving in the night or in the rain (lights on) difficult. Service was personable and friendly.
Cons: My Am Ex covers car rental insurance. I checked. The person attending insisted I pay for 3rd person insurance. I declined. She would only rent me the car if she secured $18,000 on the Am EX. $18k is beyond my limit. She got an extra $130 out of me.
6.0 Good
2017 Aug 29
Pros: The employees are very nice, and helpful I have a broken SUV in the road. They very nice bring me another SUV. Take time but arrived
Cons: The first SUV interior seat looks duty to many spots on the seat.. not clean very well. Plus broken on the road in Mexico? And the second SUV looks ok, but star driving and feel vibrations so alignment and later the light engine come on
2.0 Mediocre
2018 Jan 02
Bad Experience
Pros: Nothing
Cons: On kayak the vehicle specified a vw golf or similar. A car which was able to fit two suitcases. National offered a Nissan March instead, a car which I was only able to fit one suitcase in it's tiny trunk. I had to cancel cause the car did not provide what kayak offered. Very disappointed
Rated #5
Economy Rent a Car
5.0 Okay (11 reviews)
1 location in Guadalajara
Economy Rent a Car
Locations in Guadalajara
Guadalajara International Airport
+52 336 601 8375
  • 5.1
  • 5.3
  • 5.5
  • 4.2
  • 5.1
Recent reviews
6.8 Good
2017 Aug 09
Pros: They are not at the airport
Cons: There is no way to contact them, they are located two miles from the airport
5.2 Okay
2018 Mar 17
Wrong car
Cons: We wanted a specific car. That is why we reserved it weeks in advance. We got there and they didn’t have it. So they gave us what they wanted to give us. The car was also falling apart. We had to get a whole new rental car the day after getting ours. We also asked about shuttle service and they said they had it. When I landed I’m another country they did not..
10.0 Excellent
2018 Jul 24
Great deal and service.
Pros: The pick up and drop off was easy. The agency stayed in touch and was very helpful.
Cons: The car did have some bumps and scratches prior. We made sure to get pictures.
2.0 Mediocre
2018 Aug 01
Didn’t listen a word
Pros: Nothing
Cons: No comments
2.0 Mediocre
2018 Aug 16
Misleading
Pros: At least it didn't break down.
Cons: Didn't have a system of picking up from airport..no shuttle, had to call repeatedly. Car was twice the price on reservation due to insurance which I could not waive. Car which was reserved was not there. Total different car was there. Only one car available. Hold was absurdly high. Took forever to get the incredibly small car they had. Car was dirty.
2.0 Mediocre
2018 Dec 07
DECEIVING!!!
Pros: Almost nothing.
Cons: Pretty much everything. I rented a Jeep and they didn’t even own any. Gave me a Renault suv that was low in power and all scratched up. Rental pick up isn’t even near the airport, had to use a taxi to get to location. Then the price I already paid for the rental didn’t include the insurance. Paid over $350 more when I got there otherwise I couldn’t even touch the car. Overall I wouldn’t give any stars tbh. It was a hassle and very deceiving. Don’t use kayak for car rentals period. Will never make the same mistake!!!
3.2 Mediocre
2019 Mar 10
Pros: Nothing about it.
Cons: everything
5.2 Okay
2019 Mar 30
Pros: You have to call to comunicate to them of your arrival, so you have to keep trying until you get them. Ones yiu get them they come pretty fast, the drop off was fast.
Cons: The car had a bunch of scratches all around, had no power, and half through our trip we found put the engine oil was extremely low, that explained all this noices coming through the engine. I spent a lot of time worrying this thing would break on us.
7.6 Good
2019 Aug 21
Cons: closing time is not what they say it is
2.0 Mediocre
2020 Feb 20
Cons: Be open. Do not allow vendor to place pick up times when they are closed.
Rated #6
Enterprise
4.8 Okay (13 reviews)
3 locations in Guadalajara
Enterprise
Locations in Guadalajara
Av Ninos Heroes No 125
+52 333 614 7175
Monday00:00 - 00:00
Tuesday00:00 - 00:00
Wednesday00:00 - 00:00
Thursday00:00 - 00:00
Friday00:00 - 00:00
Saturday00:00 - 00:00
Sunday00:00 - 00:00
Ave Lazaro Cardenas 3073
+52 333 613 8170
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday08:00 - 18:00
Miguel Hidalgo Airport,chapala
+52 333 688 5522
Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
All Enterprise reviews
Enterprise reviews in Guadalajara

Recent reviews

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Rated #7
Alamo
4.4 Okay (20 reviews)
2 locations in Guadalajara
Alamo
Locations in Guadalajara
Av Vallarta 1285 Entre Emerson
+52 333 613 5551
Monday08:00 - 20:00
Tuesday08:00 - 20:00
Wednesday08:00 - 20:00
Thursday08:00 - 20:00
Friday08:00 - 20:00
Saturday08:00 - 19:00
Sunday08:00 - 19:00
Miguel Hidalgo Intl Arport
+52 333 688 8077
Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
  • 4.1
  • 4.3
  • 4.3
  • 4.2
  • 3.5
Recent reviews
2.0 Mediocre
2018 Aug 19
Bad. Just. Bad.
Pros: Nothing
Cons: The false advertising. Website said $525/mo including insurance. Clerk said, “oh no. It’s $1700/mo PLUS insurance!!! I spent $50 on an Uber to drive over 1 1/2 hours and left disappointed and angry.
2.0 Mediocre
2019 Apr 22
Cons: They never honored my booking and gave my car tr to someone else and told me to read the fine print and that is subject to availability. But I had a confirmed booking .i had to pay 3 times more the amount to get a car
2.0 Mediocre
2017 Feb 01
I was told my rental was one price and charged ano
Cons: I was told my rental would be $27.00 and once I got there I was forced to purchase the Insurance and I had to pay $147.00. I have never been forced to pay for Insurance and I have rented many cars.
6.8 Good
2017 Apr 02
Eye opener
Pros: Only thing helping my experience was that it is an American brand. Rest were fine or just good enough. The cars were no clean like in US, lot more body damage and wear tear. Language issue was a major issue. Couldn't understand most of our the conversation. But they all tried hard and on drop off one employee was fluent in English- it was helpful
Cons: Car was not well maintained, damaged and I needed to exchange it and got that the car had to be brought from my original place of rent- 200 miles & 5 hrs of drive away.
6.4 Good
2018 Nov 24
Insurance cost is 4 times what it costs in US
Pros: Check in our was expedited. Professional staff.
Cons: Arncies have to find a way to lower insurance costs in Mexico I have rented better cars in us and Europe for one fourth of the price.
10.0 Excellent
2018 Dec 06
Great car and great deal
Pros: The price I paid
Cons: The interior of the car I got
2.0 Mediocre
2019 Feb 26
Cons: They tried to force me to buy insurance for 500 dollars per 2 weeks rental on top of the reservation rate. Had to cancel, did not rent there. Hertz was better.
5.2 Okay
2019 Jun 03
Pros: Staff was nice.
Cons: Not sure if there was fine print but the price on the website was definitely not the price paid. $175 was on the reservation and it was close to $600 after the MANDATORY insurance.
2.0 Mediocre
2019 Jul 02
Cons: They lie about the price I end up with Avis From 8 us to 170 us they try to Charge me When I got there , such a trick
5.2 Okay
2019 Jul 06
Cons: Is to expensive
Rated #8
Budget
3.4 Mediocre (18 reviews)
2 locations in Guadalajara
Budget
Locations in Guadalajara
Av. Mariano Otero # 1288
+52 333 613 0027
Monday07:00 - 19:00
Tuesday07:00 - 19:00
Wednesday07:00 - 19:00
Thursday07:00 - 19:00
Friday07:00 - 19:00
Saturday07:00 - 16:00
Sunday07:00 - 16:00
Carr. Gdl-Chapala Km 17.5
+52 333 688 5216
Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
  • 3.3
  • 3.3
  • 3.2
  • 3.8
  • 3.1
Recent reviews
2.0 Mediocre
2017 Jan 09
Poor service, poor communication
Pros: Although Budget may offer a low price, I would strongly recommend using a different rental car agency. Budget has extremely poor customer service, both online and especially in the store. Agents may not always recognize your rental reservation, so consider having a plan b. Overall, I was highly disappoint with my rental and will never use Budget again.
2.8 Mediocre
2017 Apr 17
Pros: The person who attend me try to fix the problem. End up getting a car without AC ☹️
Cons: I didn't like this place because when I arrived to pick my car, they told me the they didn't have no cars at all. And I had a reservation already.
7.2 Good
2017 Apr 19
Glad we were just dropping off here, because it was hard to communicat
Pros: Quick service
Cons: While I understand we are in Mexico, and I can't speak Spanish, the communication was nonnexustant. Maybe written instructions in English could help them for when renters don't speak Spanish.
2.0 Mediocre
2017 May 07
Reservation was not found
Cons: The reservation was not found by the front desk clerk. My fight arrive at 11pm and I was told the central office was close and I was offer other vehicle at a very high rate. I was so disappointed
2.0 Mediocre
2018 Jan 06
Cons: they did not have car and tried to upsell me to the car I should have received in the first place. I didn not take the car. Then they wanted me to pay different insirances even though they were told that my credit card covered the insurance.
2.0 Mediocre
2018 Feb 13
Took like two hours to get a car!
Pros: Nothing
Cons: It took way to long to get a car almost two hours. They don’t have that much staff I’ve been to other budgets where I’m in and out with a car in less then 20 min. Wouldn’t rent from them again.
2.0 Mediocre
2019 Jan 13
Horrible
Cons: Renting a car in Mexico is horrible they don’t tell you until you get there that you have to purchase their insurance that cost about $15-$2500 .
3.2 Mediocre
2019 Jul 04
Pros: DO NOT RENT HERE, they alter the prices so much
5.6 Okay
2019 Jul 08
Cons: Check in was long, we had to wait for a while for the guy to wash the car. It arrived when we did so we understood we needed to wait for them to prepare it for us, but he washed others even after he was told to wash ours first. Also no car manual MUCH needed bc we got a flat tire!!
2.0 Mediocre
2019 Aug 28
Pros: Nothing
Cons: Everything
Rated #9
Europcar
2.5 Mediocre (11 reviews)
3 locations in Guadalajara
Europcar
Locations in Guadalajara
Av Lazaro Cardenas 2838
+52 333 122 6979
Av. Lopez Mateos N.830
+52 333 880 7500
Carretera Guadalajara
+52 333 688 5787
  • 2.0
  • 3.1
  • 2.5
  • 2.9
  • 2.0
Recent reviews
2.4 Mediocre
2017 Apr 16
They do not honor the price given when recerving
Cons: I was given a price when I booked and to my suprise when I arrived they added "insurance and a charge for dropping off the car at another location" the total was almost $400.00 more. RIDICULOUS
2.0 Mediocre
2017 Apr 20
Cons: They didn't have a car when we arrived. Only available for prepaid customers had go elsewhere.
2.0 Mediocre
2017 May 02
Unprofessional/Irresponsable
Cons: Nobody was at the counter when I got there and their office was closed. Terrible
2.0 Mediocre
2018 Feb 19
Pros: Nothing
Cons: Everything. Tried to charge me for a car I had already prepaid. Then the rate they quoted me was double what I had booked. They didn't care and didn't try to fix or check the mistake. They completely ignored me and went back to playing on their phone. Walked out and rented from another agency (much more credible, larger chain) for a much better price and WAY better service.
2.0 Mediocre
2018 Mar 19
It was terrible
Pros: Nothing
2.0 Mediocre
2018 May 20
Did not honor reservation price. Tried to scam for a lot more!
Pros: Nothing. I left without the car.
Cons: Iended up leaving without the car. They did not honor my reservation and prepurchased insurance. They argied that Kayaks reservation was just a booking fee that was not shared with the rental agency and that they did not accept the prepurchased insurance. They wanted to charge 10 times more likely what I was quoted and I prepaid. This company is a horrible scam!
2.0 Mediocre
2018 Jul 16
Rip off
Pros: Nothing !
Cons: I rented the car I was given a price online. I was to pay at pick up. Once I got to Mexico to pick up the car, Europcar try to charge my credit card $9,000 US Dollars for insurance protection. I declined it online because my credit card covers any theft or accidents. The gentleman at the rental place said that he needed me to send him my visas terms and conditions which I did. He then said he still needed to place a hold. Because of the large amount the bank placed a fraud alert, and shortly after he attempted to run my card for the $9,000 US dollars I saw that they had a sign in Spanish that read that if you purchase insurance with them then there would be a $5,000 Mexican pesos hold on the card. In the end because of the fraud alert and such they ended up placing the insurance I left a $700 US dollar deposit and upon return I was charged almost $200 US dollars for the vehicle which I only rented for 2 1/2 days. They overcharged me, my initial quote was for $70 US dollars. I am extremely dissatisfied. The only good news is that I called my credit card company and explained the situation and they will submit a claim so that I only pay my quoted amount. Locals told me that yes I was ripped off and that next time I should pay ahead of time rather than waiting to pay at pick up.
2.8 Mediocre
2019 Jan 29
Pros: The car was nice
Cons: They did not honor the price that I booked with you guys, although I showed my confirmation for the booking they said I booked for a smaller size car (which was not true) we had car problems and got stranded with a broke down van, plus they stole some of our gas. Worst experience with a car rental
6.0 Good
2019 Oct 01
Pros: I did NOT like that I was not able to use the insurance I purchased through Kayak with this rental company. I WASTED MY MONEY
Cons: A whole lot. How about you don’t offer insurance when the rental company is not going to accept it, requiring you to purchase additional insurance.
2.0 Mediocre
2020 Jan 07
Pros: Nothing at all never got a car rental !!!!
Cons: Everything specially don’t lie about prices insurance etc ....
Rated #10
Hertz
2.5 Mediocre (7 reviews)
5 locations in Guadalajara
Hertz
Locations in Guadalajara
Adolfo Lopez Mateos Sur 2500
0180 0709 5000
Monday08:00 - 20:00
Tuesday08:00 - 20:00
Wednesday08:00 - 20:00
Thursday08:00 - 20:00
Friday08:00 - 20:00
Saturday08:00 - 19:00
Sunday08:00 - 19:00
Av Mariano Otero 1326
+52 999 911 8040
Monday09:00 - 14:00
16:00 - 19:00
Tuesday09:00 - 14:00
16:00 - 19:00
Wednesday09:00 - 14:00
16:00 - 19:00
Thursday09:00 - 14:00
16:00 - 19:00
Friday09:00 - 14:00
16:00 - 19:00
Saturday09:00 - 14:00
16:00 - 19:00
Sunday09:00 - 17:00
Carr. Chapala Km 14 #390
+52 999 611 8040
Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
Carr.transpeninsular Km
+52 999 911 8040
Monday08:00 - 20:00
Tuesday08:00 - 20:00
Wednesday08:00 - 20:00
Thursday08:00 - 20:00
Friday08:00 - 20:00
Saturday08:00 - 20:00
Sunday09:00 - 17:00
Ninos Heroes 3089
0180 0709 5000
Monday08:00 - 20:00
Tuesday08:00 - 20:00
Wednesday08:00 - 20:00
Thursday08:00 - 20:00
Friday08:00 - 20:00
Saturday08:00 - 19:00
Sunday08:00 - 19:00
  • 2.3
  • 2.6
  • 2.9
  • 2.3
  • 2.3
Recent reviews
2.0 Mediocre
2017 Jan 10
Pros: Despite making a reservation, they had no cars available. They did not apologize at all for it, did nothing to help us make other accommodations, and so we were stuck without a car.
2.0 Mediocre
2017 Jan 17
Horrible experience
Pros: NOTHING
Cons: The car that we reserved and had confirmation for was not available upon arriving to pick up. This caused a lot of chaos and nerves as we were left without transportation. How can this happen when you have a confirmed reservation and are counting on having a vehicle? I've never experienced something this horrible and their customer service associates were horrible and didn't care we were left without transportation.
5.2 Okay
2017 Jan 02
Never again
Pros: Made a reservation in advance but they didn't have it when I got there. Took an hour and a half to get a car which is longer than the plane ride to get to Guadalajara. The physical appearance of their facility is very poor, it's dirty, unkept. I was told to wait in a certain area for a van and waited there for 30 minutes. Finally got their facility and they sent me back to the terminal saying that I had to go upstairs. They said they didn't have a car for me. I think they overcharged me but it was Christmas, so what could I do!
2.0 Mediocre
2017 Jan 03
No cars
Cons: There were no cars for us. We were told that there was a waiting list. Really disappointed.
2.0 Mediocre
2017 Jan 03
no cars available
Pros: we could not get a car the website says its available but it was note and were left stranded. I think you should have better communication with the areas renting the cars.
2.0 Mediocre
2017 Jan 07
We didn't even get the car.
Pros: Nothing
Cons: We got to the Hertz and they didn't have a car for us. Their excuse was "sometimes people don't return the cars on time, sorry!" And we had to scramble last minute to get a rental elsewhere so we could still go on our trip.
2.0 Mediocre
2017 Jan 08
Worst service ever! They overbooked and didnt have
Pros: Nothing. This is the worst experience I have had ever with a car rental
Cons: They didnt respect my reservation! Got there and they overbooked so I didnt get any car! Had to pay twice as much in booking last minute with another company and wasted half day of vacation. The guy at the reception wasnt even nice; he was giving all types of excuses.
Rated #11
Payless
2.4 Mediocre (5 reviews)
3 locations in Guadalajara
Payless
Locations in Guadalajara
20 De Noviembre Lot 9
+52 333 688 6256
Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
Saturday09:00 - 15:00
Sunday09:00 - 15:00
Av Marino Otero 1288
+52 333 121 0799
Monday07:00 - 19:00
Tuesday07:00 - 19:00
Wednesday07:00 - 19:00
Thursday07:00 - 19:00
Friday07:00 - 19:00
Saturday07:00 - 16:00
Sunday07:00 - 16:00
Carr Gdl-Chapala Km 17.5
+52 333 688 5649
Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
  • 2.4
  • 2.4
  • 2.4
  • 2.4
  • 2.4
Recent reviews
2.0 Mediocre
2016 Jan 05
Give your review a headline
Pros: There was no shuttle to transport us from the Airport to the rental location, tried calling and no one was available. Arrived at location by taxi and there was no represetative there to assist.
2.0 Mediocre
2017 Apr 03
They didn't respect the reservation with you guys
Pros: Nothing
Cons: The service poor, the insurance with kayak reservation was to expensive (about $900.00dollars total) overall I was not happy, also I lost one of the tire cover and I had to pay to Payless cash there $1,300.00pesos because they said insurance didn't cover it.
2.0 Mediocre
2019 Sep 09
Pros: Nothing what i expected, terrible service and hidden charges, not the price they say it is.
Cons: Accurate pricing
4.0 Okay
2019 Nov 19
Pros: When I arrived to pick up vehicle the Payless Rental Agency had no office inside the airport or shuttle that takes you to pick up the office. You have to walk three blocks towards there office!!!! With a family of three small children and four suitcases.....Once I arrived to the office there was a line of about 15 people in front of me, which was not a problem because it was a Friday and I could understand the rush. Once it was my turn after one hour and half of waiting they informed me that the vehicle I had requested was not available even though I had reserved it with more than a week of anticipation. That they could offer me a regular car but that it would cost me about double what the original reservation would be. They informed me that because I did not do the reservation directly with them that I had to call you're office to change anything ……..I tried many times calling you're office but with no luck...….This has been the worst experience me and my family have had …..We have never been treated like this …...We will never you you're service and will definitely recommend to any one we know or meet never to use this service ever.
Cons: Everything..........When I arrived to pick up vehicle the Payless Rental Agency had no office inside the airport or shuttle that takes you to pick up the office. You have to walk three blocks towards there office!!!! With a family of three small children and four suitcases.....Once I arrived to the office there was a line of about 15 people in front of me, which was not a problem because it was a Friday and I could understand the rush. Once it was my turn after one hour and half of waiting they informed me that the vehicle I had requested was not available even though I had reserved it with more than a week of anticipation. That they could offer me a regular car but that it would cost me about double what the original reservation would be. They informed me that because I did not do the reservation directly with them that I had to call you're office to change anything ……..I tried many times calling you're office but with no luck...….This has been the worst experience me and my family have had …..We have never been treated like this …...We will never you you're service and will definitely recommend to any one we know or meet never to use this service ever......…Lastly I forgot to mention that they want to charge you a almost 3000 US dlls deposit to rent from them even though you get the full coverage insurance...Whoever does not listen to me and rents from them will definitely regret it when the arrive to their office......
2.0 Mediocre
2017 Aug 22
Pros: Nothing
Cons: Nothing
Rated #12
Dollar
2.4 Mediocre (9 reviews)
1 location in Guadalajara
Dollar
Locations in Guadalajara
Carr, Guad-chapala Km 17.5
180 0365 1111
Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
  • 3.0
  • 3.2
  • 3.0
  • 3.6
  • 2.8
Recent reviews
2.0 Mediocre
2017 Jan 01
Don't depend on your car to be there
Cons: My flight was scheduled to arrive at 6:30 am. I placed the pick up time for 7:00 am. My flight was delayed by. 40 minutes and my reservation was not there when I went to pick up my car. I was at the counter at 7:30. I was told my reservation was forfeited because I didn't pick it up at 7:00.
2.0 Mediocre
2017 Feb 23
Pros: I can tell you that the experience in dollar Gja was poor, but the past experience in Monterrey Dollar was great! I have to return to Mty and hope to get a good service!
Cons: I was suppose to pick up at 8pm...but they told me that they did not know at what time the next day so I just did not return...bad experience in Guadalajara 's office
2.0 Mediocre
2017 Apr 03
Make sure you add insurance
Cons: I truly dislike the fact that insurance is not included on the package. I click on the add on for it and when I got there they wouldn't honor it because it's Through a third party. Racing the rental price to about $300 instead of the $60
2.0 Mediocre
2017 Jul 05
Worset ever
Pros: They did not accept your rate it was 4 times the amount.
2.0 Mediocre
2018 Mar 02
Cons: When I got there they change the price it was extremely more expensive so I decided not to rent any car
2.0 Mediocre
2018 Apr 27
Cancelled at last moment over priced
Cons: I didn’t get the rental after all, ended up going with another agency for half the price same value. Insurance was unbelievably expensive.
2.0 Mediocre
2019 Jan 04
Car requested not available
Pros: They had a car
Cons: We rented a standard SUV but they did not have the car available. They only had a standard car. It was the last car they had in the lot.
2.0 Mediocre
2019 Oct 15
Pros: Nothing when I went they didn't have the car and wanted to sell me something more expensive
5.2 Okay
2020 Feb 09
Pros: They are pretty efficient to pick you up and drop you off
Cons: We arrived over two hours late and they have cancel my reservation they also need to stop forcing people to buy insurance it’s optional and if you don’t buy insurance they don’t give you the car
Rated #13
Ace
2.1 Mediocre (4 reviews)
2 locations in Guadalajara
Ace
Locations in Guadalajara
Av. Adolfo Lopez Mateos 1923
+52 334 170 8243
Monday08:00 - 20:00
Tuesday08:00 - 20:00
Wednesday08:00 - 20:00
Thursday08:00 - 20:00
Friday08:00 - 20:00
Saturday08:00 - 20:00
Sunday08:00 - 20:00
Av. de Las Americas #861
+52 334 170 8243
Monday08:00 - 20:00
Tuesday08:00 - 20:00
Wednesday08:00 - 20:00
Thursday08:00 - 20:00
Friday08:00 - 20:00
Saturday08:00 - 18:00
Sunday08:00 - 18:00
  • 2.0
  • 2.0
  • 2.0
  • 2.5
  • 2.0
Recent reviews
2.0 Mediocre
2017 Aug 19
Worst company in town
Pros: Nothing at all
Cons: I made my reservation from this site for a full size sedan preferably a Optima since that is what the listing said, OPTIMA. A few days after reservation I purchased the insurance through the website since it was a pretty decent deal. Well at my arival apparently a Kia Optima means a small VW Jetta with bunch of scratches and the airbag light on. I showed her the listing and it said Kia Optima or similar full size, welll to them, a Kia Optima is not a full size but a Luxury category which costs waaaay more. The teller did not want to take the insurance I purchased prior but gave me two choices, I either purchase their insurance since for them the insurance I purchased was not a valid insurance or leave a $5,000 dollar deposit in guarantee if something happens to the car they will fix from those $5,000 dlls. Really? My first and my last rental from this company, hands down. P.s. The insurance they charged me was almost $300 dlls. Awesome!!!
2.4 Mediocre
2018 Sep 20
False Advertisement, I will never recommend ACE car rental
Pros: Nothing;
Cons: horrible customer service it took over 2 hrs to get a vehicle, the vehicle I paid ACE was never carried by MEX rent a car (false advertisement), when I asked for a full refund the representative claimed she could not issue a refund, a supervisor from Mex rent a car told me to temporarily take a Toyota Camry (after making me miss an important meeting) and that they would deliver an SUV to me, as soon as one became available (empty promise).
2.0 Mediocre
2018 Oct 06
Pros: Nothing
Cons: The service, they stole my money so sad
2.0 Mediocre
2019 Dec 28
Pros: Staff was semi helpful
Cons: Fully transparent pricing, bait and switch not appreciated it!
GREEN MOTION
3 locations in Guadalajara
GREEN MOTION
Locations in Guadalajara
Antigua Carretera A Chapala 6502, Parque Industrial El Alamo
Calle Galileo Galilei 3792 Fracc Arboledas Zapopan Jalisco
Chapala 6502
+52 333 642 4180
keddy by Europcar
3 locations in Guadalajara
keddy by Europcar
Locations in Guadalajara
Av Lazaro Cardenas 2838- Col.Jardines Del Bosque
Av. Lopez Mateos N.830- Fraccionamiento Chapilata
Carretera Guadalajara- Chapala Km 17.5
Sunnycars
3 locations in Guadalajara
Sunnycars
Locations in Guadalajara
Avenida Lazaro Cardenas 2838
Carretera Guadalajara
Lazaro Cardenas 3260 Local D
Sixt
2 locations in Guadalajara
Sixt
Locations in Guadalajara
Av. Mariano Otero 2397
+52 333 123 2253
Monday09:00 - 13:00
15:00 - 19:00
Tuesday09:00 - 13:00
15:00 - 19:00
Wednesday09:00 - 13:00
15:00 - 19:00
Thursday09:00 - 13:00
15:00 - 19:00
Friday09:00 - 13:00
15:00 - 19:00
Saturday09:00 - 13:00
15:00 - 19:00
Sunday
Carr.Guadalajara ChapalaKm17.5
+52 333 688 5613
Monday06:00 - 23:00
Tuesday06:00 - 23:00
Wednesday06:00 - 23:00
Thursday06:00 - 23:00
Friday06:00 - 23:00
Saturday06:00 - 23:00
Sunday06:00 - 23:00
U-Save
2 locations in Guadalajara
U-Save
Locations in Guadalajara
Federalismo Sur 480
Solidarida-Iberoamericana 9880
+52 333 825 5080
America Car Rental
1 location in Guadalajara
America Car Rental
Locations in Guadalajara
Av. Solidaridad Iberoamericana No.7973 Col. San Jose El Quince
+52 333 160 4536
Firefly
1 location in Guadalajara
Firefly
Locations in Guadalajara
Guadalajara International Airport
Monday00:01 - 23:59
Tuesday00:01 - 23:59
Wednesday00:01 - 23:59
Thursday00:01 - 23:59
Friday00:01 - 23:59
Saturday00:01 - 23:59
Sunday
NU Car
1 location in Guadalajara
NU Car
Locations in Guadalajara
Av. Solidaridad Iberoamericana 7973, San Jose El 15
+52 998 253 6110
Rhodium
1 location in Guadalajara
Rhodium
Locations in Guadalajara
Guadalajara International Airport
Monday00:01 - 23:59
Tuesday00:01 - 23:59
Wednesday00:01 - 23:59
Thursday00:01 - 23:59
Friday00:01 - 23:59
Saturday00:01 - 23:59
Sunday
Routes Car & Truck Rentals
1 location in Guadalajara
Routes Car & Truck Rentals
Locations in Guadalajara
Miguel Hidalgo Y Costilla International Airport (Gdl)
112 travelers who rented a car in Guadalajara gave the car agency they used an average rating of 3.9

Car rental locations in or near Guadalajara

Good to know

Most popular car type

Standard

When to book a rental car in Guadalajara

Average daily price per month
Rental car prices as pick-up date approaches
-1 day
-2 days

Top tips for renting a car in Guadalajara

  • Book your rental car in Guadalajara at least 1 day before your trip in order to get a below-average price
  • Standard rental cars in Guadalajara are around 61% cheaper than other car types, on average

FAQs about renting a car in Guadalajara

What is the most popular rental car in Guadalajara?

How can I find car rentals near me in Guadalajara?

How much does a Standard car rental cost in Guadalajara?

How much does a Mini car rental cost in Guadalajara?

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