Guadalajara car rentals

Guadalajara car rentals

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Guadalajara, JA, Mexico
23 Sep — 30 Sep
Same drop-off
Guadalajara, JA, Mexico
Thu 23.09
Noon
Thu 30.09
Noon
Driver's age:

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Guadalajara car rental information

Pick-up locationGuadalajara
Rental locations54
Airport locations22

Guadalajara car rental reviews and directory

Rated #1
Alamo
Best rated
5.4 Okay (42 reviews)
2 locations in Guadalajara
Alamo
Locations in Guadalajara
  • 5.6
  • 5.7
  • 5.4
  • 5.6
  • 4.7
Recent reviews
1.9 Horrible2021 Sep 07
I had made a reservation well in advanced with a credit card and by a unknown reason they were all out of cars when I showed up to the airport, however there sister company had cars available obviously at a much higher rate. They do not honor reservations. Several other customers behind us in line were told the identical story. Somewhat defeats the purpose of a reservation. Beware and have a plan "B" ready to go.
4.0 Okay2021 Jun 08
No the person who attended was very very arrogant he don’t give us any opportunity to make arrangements for the rental
6.0 Good2021 Jun 05
El staff muy amables en todo Momento y hace si trabajo bien y rápido en todo momento Muy atentosLo que pueden hacer mejor es decirte el Total desde que reservas tu carro y q la aseguranza q ofrece kayak no es válida y vas a tener q pagar el Doble del total que te dieron al reservar por la aseguranza q tienes q comprar con la compañía
4.0 Okay2021 Jun 01
They don't respect the reservation
2.0 Mediocre2021 May 26
Tell me beforehand if you’re going to charge double extra for insurance. (I even called to confirm.) Ended up not renting the car.
10.0 Excellent2021 May 16
Fast processThe pricing on insurance
8.0 Excellent2021 Apr 18
Staff very friendly and easy and fast drop off!The price!!!! It was a little to expensive for the time of the season and the type of car I rented and how there is no set price to rent a car. I recommend my nephew to rent a car from there too and he got a smaller car, for fewer days and more expensive than my rental.
6.0 Good2021 Jan 27
Staff was good but not very helpful, they gave me a quote over the phone and then try to change me over $300 dollars more of the original reservation o had made. We came to a "negotiable" price but still paid more than expected from the phone quote.I honestly think they should stick to their prices it's no the first time this happens to me, not by Alamo but all the time is the same. Prices are rediculously higher when you are there to pick up than over the phone or even from the kayak app.
2.0 Mediocre2021 Jan 05
Car was not available at pickup, staff were unhelpful and blamed me for using third-party booking site
2.0 Mediocre2020 Mar 17
The car I reserved was not honored for me at pick up, instead they gave me another car that was not ready to be released. Halfway through my trip the oil warning cane on, checked the engine oil level and it had almost nothing so I HAD to BUY oil for this car to keep the engine from blowing. Not happy at all.
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Rated #2
Budget
3.5 Mediocre (31 reviews)
2 locations in Guadalajara
Budget
Locations in Guadalajara
  • 3.4
  • 3.4
  • 3.5
  • 3.8
  • 3.4
Recent reviews
2.0 Mediocre2021 Jun 04
They didn't have an automatic car i could use, had to uber to a bus stop
2.0 Mediocre2021 May 26
Nothing. I arrived with a confirmation number and was told there was not a car available for me. I was left on the side of the road with no transportation in a foreign countryEverything! See statement above. I had confirmation and arrived to pick up only to be told no car was available. Literally stranded on the sidewalk in a foreign country with no transportation. Will never use kayak again
2.0 Mediocre2021 May 24
They cancelled my car two hours before the time I got it scheduled. They just told me they wouln't give me a carHave something available.
2.0 Mediocre2021 Apr 06
The agent sent me to a different place to rent a car only to find out they were a bunch of thieves. Not the agents fault.Everything.
5.2 Okay2020 Feb 03
Customer service representatives were friendlyThe company making you purchase additional insurance was annoying when I had already purchased it through a third party company. Additional 260 was not necessary
3.2 Mediocre2020 Jan 02
The vehicle couldve been in better conditions. The driver’s seat was broken and the seats were dirty. Also, I reserved a Jetta and they gave me a Vento. They would not honor my reservation for the vehicle I reserved.
2.0 Mediocre2019 Dec 20
The whole experience was a mess! Ordered a Suburban, got a dated minivan. Took 2 hrs to prepare the car. People before us had waited 3 hrs. Most unorganized and disappointing experience with a rental I’ve ever had.
4.4 Okay2019 Nov 08
The only thing I liked, was i was running g late and they took me to the airport right away.They can refund me the deposite right away not keep it for ransom it's been a mouth already and nothing is happening need to make a claim.
3.2 Mediocre2019 Oct 22
The staff upon return was courteous and polite.Don’t allow me to book for a certain price and then TRIPLE it once I’m there! Completely unacceptable! Felt like I was taken advantage of!! Will never use Budget again!
7.6 Good2019 Sep 16
Took too long to get the car. Short on staff.
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Rated #3
Avis
8 Excellent (5 reviews)
3 locations in Guadalajara
Avis
Locations in Guadalajara
  • 8
  • 8.4
  • 8
  • 8
  • 7.6
Recent reviews
10.0 Excellent2021 May 05
Friendly staff.
8.0 Excellent2016 Sep 14
Buen servicio de entregaRapidez entregaNadie recibe auto al llegar
Rated #4
Thrifty
5.5 Okay (23 reviews)
1 location in Guadalajara
Thrifty
Locations in Guadalajara
  • 6.2
  • 5.9
  • 5.1
  • 5.8
  • 4.3
Recent reviews
6.0 Good2021 Jan 10
Letting customers know the real price, and telling them that is now required to buy full coverage insurance, and the price for it doubles the price for the rental,
2.0 Mediocre2021 Jan 03
Do not rent here!! They lied to us about the car rental. Want more money (3x more). They blame all the to Kayak website do not have their inventory and intend of a full size car they want to have me a mini compact manual car from early 2000’s with a lot of damagedNo not offer this company anymore I contact Hotwire and cancel this reservation. They told me that they try to scam us. I prefer to rent my own vehicle with budget
2.0 Mediocre2020 Dec 24
I had made a reservation for a vehicle with plenty of time in advance and when I show up to pick up the car, they said they no longer had the car available. They couldn’t respect the reservation price or anything.
2.0 Mediocre2019 Jun 24
I reserved the car with an 11AM pickup time. I called the local office to confirm that this was correct. I reached the airport and the person working there said that they didn’t have anything available, and that their system showed the reservation as 11pm. We were not able to rent the car.
5.2 Okay2019 Apr 02
The vehicle I rented was availableInsurance costs were not disclosed and turned up to be three times the rental cost.
8.4 Excellent2018 Sep 18
Hidden costsEveryone was friendly and helpful. We were shuttled to the rental agency and given a car. The car was clean and comfortable. Dropping the car off went smoothly and quickly with no delay getting us to our flight on time.I was led to believe the price quoted online would include everything. Upon arrival we were informed of the mandatory insurance which was way more than the cost of the rental. It was definitely not what I expected to pay. They also put a very high hold on my credit card while we had the car. I would have liked to know about all of this before booking.
8.0 Excellent2018 May 11
CarThe car was ok.The insurance price was triple the price of the car.
2.0 Mediocre2017 Dec 15
Price was not accurate
10.0 Excellent2017 Jul 27
Great serviceGot a brand new car and staff was very helpful
2.0 Mediocre2017 Jul 07
Terrible experience !Car was not in a good mechanical condition. Everyone seemed to be fine until 3 days after driving the car. The breakes were not working! I considered that to be a major issue; i was afraid I'd be in a higher risk of getter no into an accident. When I called they concluded by saying "We only act when the vehicle has a rally severe damage, and that the breaks not functioning wasn't one of them. They simply told me to take go find a mechaninc and fix it myself with no chance of my getting a different vehicle, and instead they tried persuade me with a pricier vehicle. Never again!
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Rated #5
National
5.3 Okay (15 reviews)
4 locations in Guadalajara
National
Locations in Guadalajara
  • 6
  • 6.1
  • 4.8
  • 5.3
  • 4.4
Recent reviews
10.0 Excellent2018 Jan 14
Good experience in mexicoCourteous staff. Good car. Very pleased with the turn-in inspection of the car condition. Car was spotless at pick-up. (Alas, I could not turn it in as clean - washed the car the evening before turn-in, and the dusty Mexican dust took away the shine. I wanted to make it look. Better)Did not like the explanation of the cost. At sign-in, they left me totally confused about the pricing, with the insurance. Then entered about US$400 on my credit card, as “deposit”?. When I turned the car in, they said, pay the new “bill” and your $400 is cancelled. At least that is what I think they said - I will see when I get my credit card bill later this month. If, indeed that $400 is cancelled - then National was truly excellent - the price was very reasonable (ie, very competitive). If not, kind of a rip off.
2.0 Mediocre2018 Jan 02
Bad ExperienceNothingOn kayak the vehicle specified a vw golf or similar. A car which was able to fit two suitcases. National offered a Nissan March instead, a car which I was only able to fit one suitcase in it's tiny trunk. I had to cancel cause the car did not provide what kayak offered. Very disappointed
6.0 Good2017 Aug 29
The employees are very nice, and helpful I have a broken SUV in the road. They very nice bring me another SUV. Take time but arrivedThe first SUV interior seat looks duty to many spots on the seat.. not clean very well. Plus broken on the road in Mexico? And the second SUV looks ok, but star driving and feel vibrations so alignment and later the light engine come on
6.8 Good2017 Aug 15
Overall nice, clean van; excluding one malfunctioning IP light switch which made driving in the night or in the rain (lights on) difficult. Service was personable and friendly.My Am Ex covers car rental insurance. I checked. The person attending insisted I pay for 3rd person insurance. I declined. She would only rent me the car if she secured $18,000 on the Am EX. $18k is beyond my limit. She got an extra $130 out of me.
2.0 Mediocre2017 Aug 10
RidiculousThey wanted a $1500 USD Deposit to take the car. We walked out. False advertisement.They tried to take our vacation money... nothing compared to renting a car in the states. Never again.
4.0 Okay2017 Aug 08
This is just a drop offLooks like they have more caraIt's hard to find
8.0 Excellent2017 Jun 29
Good experience but make sure you read the fine printCustomer service, drop off/pick up experience, clean placeInsurance coverage for cars is different than the US so read the details before you commit. Insurance coverage is mandatory and comes with a large US dollar deposit. The lower the coverage you select the higher the deposit will be.
2.0 Mediocre2017 Apr 18
Horrible - Europcar MéxicoHorrible experience they wouldn't take the insurance from rentacars.com so I had to purchase their insurance originally for $380 then miraculously after 1.5hra fighting them it went to $200 extra only. Also when dropping off the car they tried to charge me because there was no car manual which was never in the car to begin with and for a scratch on the rim, when I went to look at what they wanted to charge me for they were looking at a totally different car. HORRIBLE HORRIBLE EXPERIENCE, I will never use rentalcars.com nor Europcar again.
2.0 Mediocre2016 Sep 21
Overpriced insurance packagesGet a car from a local hotel.
10.0 Excellent2016 Sep 14
The car was nice and clean
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Rated #6
Economy Rent a Car
5 Okay (24 reviews)
1 location in Guadalajara
Economy Rent a Car
Locations in Guadalajara
  • 5.1
  • 5.3
  • 5.1
  • 4.6
  • 4.9
Recent reviews
1.9 Horrible2021 Sep 01
Terrible service over all. they had me and my family waiting an hour 1/2 at 5:30am in the morning before the guy actually showed up no one to pick up in the morning I had to grab a cab…. The guy overcharged me on insurance for the car and when I came back with a flat he wanted to charge me $160.00 dollars for a tire cause he said it wasn’t covered under the extra insurance he sold me …. I ended up giving him $50.00 under the table I guess because he refuse to give me receipt …. Also when I went to turn in the vehicle I had to wait an hour for the guy to shop up and check us out ….. I would definitely pay the extra money and just go with Avis , enterprise , hertz,….. any of the big company’s ooooh yeah almost forgot the car they gave had a busted windshield no hubcaps it was just terrible it was a 2018 Jetta cmon man we’re in 2021 you guys can do better than an old busted down car at a premium price “STAY AWAY” !!!!!!!!!!!
1.9 Horrible2021 Jul 16
The vehicles they provide are in real bad condition, not worth your money.
2.0 Mediocre2021 Apr 03
Actually acknowledge the price that is given
2.0 Mediocre2021 Mar 29
Phonecalls went unanswered. No office at the airport. I could not reach someone to ask for pickup. I had to cancel the reservation and ended up renting from a different xompany
2.0 Mediocre2021 Mar 23
The staff was not very friendly and not recommended for nobody
2.0 Mediocre2020 Dec 21
Staff was friendly and helpful but was still far below my worst expectations.There needs to be a more clear communication about all incidental and or additional fees. The communication was not there and completely changed my experience from satisfactory to horrendously sub standard.
9.2 Excellent2020 Jul 05
The price was good.Waiting time was not so great.
2.0 Mediocre2020 Feb 20
Be open. Do not allow vendor to place pick up times when they are closed.
7.6 Good2019 Aug 21
closing time is not what they say it is
5.2 Okay2019 Mar 30
You have to call to comunicate to them of your arrival, so you have to keep trying until you get them. Ones yiu get them they come pretty fast, the drop off was fast.The car had a bunch of scratches all around, had no power, and half through our trip we found put the engine oil was extremely low, that explained all this noices coming through the engine. I spent a lot of time worrying this thing would break on us.
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Rated #7
Enterprise
4.8 Okay (6 reviews)
3 locations in Guadalajara
Enterprise
Locations in Guadalajara
  • 5
  • 5
  • 4.6
  • 4.6
  • 4.6
Recent reviews
2.0 Mediocre2021 Jan 23
They did not honor my contract...It was all payed off, and they wanted me to pay three times more... 👎🏼
10.0 Excellent2020 Jul 01
I liked how they looked out for everybody’s health, by having disinfectant and hand sanatizer in the entrance. They were very friendly and helpful.Include prices for insurance so it is clear for the beginning .
2.0 Mediocre2019 Oct 15
Yes, staff was friendlyNot to deceive customers about their fees and costs
2.0 Mediocre2019 Sep 17
No cars were available to rent, didn't give options of other companies to rent from
2.8 Mediocre2018 Jul 10
Not goodThey didn’t have the car I booked and gave another, in which they said it was better. But it ended up being more expensive. They change and added all this bs stuff. I was running late didn’t have time to argue. Not renting with them again!
Rated #8
MEXRENTACAR
4.4 Okay (19 reviews)
3 locations in Guadalajara
MEXRENTACAR
Locations in Guadalajara
  • 5.3
  • 4.9
  • 4.4
  • 4.7
  • 4.2
Recent reviews
7.9 Good2021 Aug 24
Only thing way i don’t give a five star at pick up and dropp off is because they only had 2 people working at the counter and there was 3 of us waiting, could have been better, and when drop off no sings on where to leave cat. Other than that car was excelent.
1.9 Horrible2021 Aug 22
The car rental agency was 2 minutes from airport
3.9 Mediocre2021 Aug 21
Waited over 1 hour for a reservation pick up. Too many hidden fees
1.9 Horrible2021 Aug 20
They did not have good service or had car ready
7.9 Good2021 Jul 23
Car was very clean and i enjoyed the helpful staff.
1.9 Horrible2021 Jul 21
They didn’t have a car for us when we got there. I had to rent with another car rental.
1.9 Horrible2021 Jul 14
Vehicle was clean and in good condition. Company did not honor reservation. They did not had the size reserved and charged me to upgrade me to the size they had available.
10.0 Excellent2021 Jul 08
Do not be afraid to put your credit card at the moment of reservation an call to match everything is good for pick up
4.0 Okay2021 Jun 29
No,,worst service ever,, was attended by "manager " ,,have made a reservation for pickup a different car and pay it for 4 days ahead,, there was no car that have reserved,, they offered me a different car for more money,, and top that they refused to pay back for the one booked,, I'm calling my credit card for reimbursementNever try rentmex
2.0 Mediocre2021 Apr 27
Horrible experience my rental was given to someone elseIf someone rents a car it should not be given to anyone else regardless if there’s a lot of people asking for cars, you took my money you should save me the car I rented.
Rated #9
Ace
4.2 Okay (6 reviews)
2 locations in Guadalajara
Ace
Locations in Guadalajara
  • 3.6
  • 4.3
  • 4.3
  • 4.6
  • 4.3
Recent reviews
2.0 Mediocre2019 Dec 28
Staff was semi helpfulFully transparent pricing, bait and switch not appreciated it!
2.0 Mediocre2018 Oct 06
NothingThe service, they stole my money so sad
2.4 Mediocre2018 Sep 20
False Advertisement, I will never recommend ACE car rentalNothing;horrible customer service it took over 2 hrs to get a vehicle, the vehicle I paid ACE was never carried by MEX rent a car (false advertisement), when I asked for a full refund the representative claimed she could not issue a refund, a supervisor from Mex rent a car told me to temporarily take a Toyota Camry (after making me miss an important meeting) and that they would deliver an SUV to me, as soon as one became available (empty promise).
2.0 Mediocre2017 Aug 19
Worst company in townNothing at allI made my reservation from this site for a full size sedan preferably a Optima since that is what the listing said, OPTIMA. A few days after reservation I purchased the insurance through the website since it was a pretty decent deal. Well at my arival apparently a Kia Optima means a small VW Jetta with bunch of scratches and the airbag light on. I showed her the listing and it said Kia Optima or similar full size, welll to them, a Kia Optima is not a full size but a Luxury category which costs waaaay more. The teller did not want to take the insurance I purchased prior but gave me two choices, I either purchase their insurance since for them the insurance I purchased was not a valid insurance or leave a $5,000 dollar deposit in guarantee if something happens to the car they will fix from those $5,000 dlls. Really? My first and my last rental from this company, hands down. P.s. The insurance they charged me was almost $300 dlls. Awesome!!!
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Rated #10
Payless
3.3 Mediocre (9 reviews)
3 locations in Guadalajara
Payless
Locations in Guadalajara
  • 3.3
  • 3.3
  • 3.3
  • 3.3
  • 3.3
Recent reviews
2.0 Mediocre2021 Apr 11
NothingThey didn’t have any car available at the time I reached the car rental office. They even told me that my only solution was to go to other car rental companies, however same day reservations are usually more expensive. I found another place nearby from the company Mex Rent a Car, however I had to Pay more than double the price of what I reserved on Payless. I will never choose Payless again.
4.0 Okay2019 Nov 19
When I arrived to pick up vehicle the Payless Rental Agency had no office inside the airport or shuttle that takes you to pick up the office. You have to walk three blocks towards there office!!!! With a family of three small children and four suitcases.....Once I arrived to the office there was a line of about 15 people in front of me, which was not a problem because it was a Friday and I could understand the rush. Once it was my turn after one hour and half of waiting they informed me that the vehicle I had requested was not available even though I had reserved it with more than a week of anticipation. That they could offer me a regular car but that it would cost me about double what the original reservation would be. They informed me that because I did not do the reservation directly with them that I had to call you're office to change anything ……..I tried many times calling you're office but with no luck...….This has been the worst experience me and my family have had …..We have never been treated like this …...We will never you you're service and will definitely recommend to any one we know or meet never to use this service ever.Everything..........When I arrived to pick up vehicle the Payless Rental Agency had no office inside the airport or shuttle that takes you to pick up the office. You have to walk three blocks towards there office!!!! With a family of three small children and four suitcases.....Once I arrived to the office there was a line of about 15 people in front of me, which was not a problem because it was a Friday and I could understand the rush. Once it was my turn after one hour and half of waiting they informed me that the vehicle I had requested was not available even though I had reserved it with more than a week of anticipation. That they could offer me a regular car but that it would cost me about double what the original reservation would be. They informed me that because I did not do the reservation directly with them that I had to call you're office to change anything ……..I tried many times calling you're office but with no luck...….This has been the worst experience me and my family have had …..We have never been treated like this …...We will never you you're service and will definitely recommend to any one we know or meet never to use this service ever......…Lastly I forgot to mention that they want to charge you a almost 3000 US dlls deposit to rent from them even though you get the full coverage insurance...Whoever does not listen to me and rents from them will definitely regret it when the arrive to their office......
2.0 Mediocre2019 Sep 09
Nothing what i expected, terrible service and hidden charges, not the price they say it is.Accurate pricing
2.0 Mediocre2017 Aug 22
NothingNothing
2.0 Mediocre2017 Apr 03
They didn't respect the reservation with you guysNothingThe service poor, the insurance with kayak reservation was to expensive (about $900.00dollars total) overall I was not happy, also I lost one of the tire cover and I had to pay to Payless cash there $1,300.00pesos because they said insurance didn't cover it.
2.0 Mediocre2016 Jan 05
Give your review a headlineThere was no shuttle to transport us from the Airport to the rental location, tried calling and no one was available. Arrived at location by taxi and there was no represetative there to assist.
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Rated #11
Dollar
3.2 Mediocre (15 reviews)
1 location in Guadalajara
Dollar
Locations in Guadalajara
  • 3.3
  • 3.2
  • 3.2
  • 3.6
  • 3
Recent reviews
2.0 Mediocre2021 Jan 09
NothingStop scamming people. Just because I didn’t want to buy the insurance I was forced to take the worst car.
2.0 Mediocre2021 Jan 06
I did not rent a car with them bc they didn’t have the car any longer for rent.
2.0 Mediocre2020 Dec 28
The dollar location is closed said to go to thrifty, my rental online was 100$ when I talked to thrifty, they wanted 750$!!!!!Everything
5.2 Okay2020 Feb 09
They are pretty efficient to pick you up and drop you offWe arrived over two hours late and they have cancel my reservation they also need to stop forcing people to buy insurance it’s optional and if you don’t buy insurance they don’t give you the car
2.0 Mediocre2019 Oct 15
Nothing when I went they didn't have the car and wanted to sell me something more expensive
2.0 Mediocre2019 Jan 04
Car requested not availableThey had a carWe rented a standard SUV but they did not have the car available. They only had a standard car. It was the last car they had in the lot.
2.0 Mediocre2018 Apr 27
Cancelled at last moment over pricedI didn’t get the rental after all, ended up going with another agency for half the price same value. Insurance was unbelievably expensive.
2.0 Mediocre2018 Mar 02
When I got there they change the price it was extremely more expensive so I decided not to rent any car
2.0 Mediocre2017 Jul 05
Worset everThey did not accept your rate it was 4 times the amount.
2.0 Mediocre2017 Apr 03
Make sure you add insuranceI truly dislike the fact that insurance is not included on the package. I click on the add on for it and when I got there they wouldn't honor it because it's Through a third party. Racing the rental price to about $300 instead of the $60
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Rated #12
GREEN MOTION
3 Mediocre (2 reviews)
3 locations in Guadalajara
GREEN MOTION
Locations in Guadalajara
  • 3
  • 3
  • 3
  • 3
  • 3
Recent reviews
2.0 Mediocre2021 Jun 28
NothingThey could of tried to help me get the car but didn’t!
4.0 Okay2021 May 27
AnythingThe best they can do is answer the phone and keep in touch with the client via email or phone, my flight was delayed I tried to call them throughout my trip, I called them the next day I never had an answer
Rated #13
Europcar
2.6 Mediocre (21 reviews)
3 locations in Guadalajara
Europcar
Locations in Guadalajara
  • 3.3
  • 2.9
  • 2.3
  • 3
  • 2.3
Recent reviews
1.9 Horrible2021 Jul 27
They charged an exorbitant amount for insurance and gave the least quality car possible.
1.9 Horrible2021 Jul 23
Picked up at 2am car dirty, after a getting on the road notice breaks were bad and it had transmission problems. Get home slept and at 12 noon went to the local Eurocar to return it or get a replacement. Was told no cars available to take it back to the airport where I got it. Went to the airport after rush hour, told them the situation and I was told I would have to wait 1 hour for an available car. I said I rather just return car early. They said in that case you will be charged one whole day plus 5% early return fee. With the car status I shouldn’t be charge 5% fee or even a whole day. At the end my credit card was charge the full amount of the beginning rental of five days. Will take it up with my credit card. I was given a supervisors number to call, phone rang with no answer. Bad business
1.9 Horrible2021 Jul 20
Terrible idea to rent at Europecar. They do not honor reservations, even when they had it on their system. I ended at Alamo with was great.
1.9 Horrible2021 Jul 10
Find another car rental!
2.0 Mediocre2021 Jun 04
Woman at counter was courteousPrice, insurance was $110 per day. I had the car 30 hours and had to pay 2 days of rental and 2 days of outrageous insurance. I used to pay $67 dollars for insurance in the past. As I have been a long time customer. The car had a terrible smell of burnt motor oil coming from the engine. Called the number provided by them to let them know if the issue and never got an answer. Never going back.
2.0 Mediocre2021 Apr 28
I was not given an option to decline insurance coverage not needed or wanted. My reservation would not have been honored and they would have declined car rental. I had 8 pieces of luggage and 94 and 92 year olds with me. I had no choice but to accept very expensive insurance, not needed as my credit card covers it. Also, no car available on location for me and I had to wait a full hour for the car. I was lied to, being told it was being cleaned. I walked over to the cleaning bay to check and no caravan was there. I asked again and was told it was a few more minutes while they finished cleaning it. I confronted them and explained there was no car there and to give me an honest answer. They finally said it was coming from a different location. They still had to clean it when it arrived. Poor customer service and dishonest.
2.0 Mediocre2020 Jan 07
Nothing at all never got a car rental !!!!Everything specially don’t lie about prices insurance etc ....
6.0 Good2019 Oct 01
I did NOT like that I was not able to use the insurance I purchased through Kayak with this rental company. I WASTED MY MONEYA whole lot. How about you don’t offer insurance when the rental company is not going to accept it, requiring you to purchase additional insurance.
2.8 Mediocre2019 Jan 29
The car was niceThey did not honor the price that I booked with you guys, although I showed my confirmation for the booking they said I booked for a smaller size car (which was not true) we had car problems and got stranded with a broke down van, plus they stole some of our gas. Worst experience with a car rental
2.0 Mediocre2018 Jul 16
Rip offNothing !I rented the car I was given a price online. I was to pay at pick up. Once I got to Mexico to pick up the car, Europcar try to charge my credit card $9,000 US Dollars for insurance protection. I declined it online because my credit card covers any theft or accidents. The gentleman at the rental place said that he needed me to send him my visas terms and conditions which I did. He then said he still needed to place a hold. Because of the large amount the bank placed a fraud alert, and shortly after he attempted to run my card for the $9,000 US dollars I saw that they had a sign in Spanish that read that if you purchase insurance with them then there would be a $5,000 Mexican pesos hold on the card. In the end because of the fraud alert and such they ended up placing the insurance I left a $700 US dollar deposit and upon return I was charged almost $200 US dollars for the vehicle which I only rented for 2 1/2 days. They overcharged me, my initial quote was for $70 US dollars. I am extremely dissatisfied. The only good news is that I called my credit card company and explained the situation and they will submit a claim so that I only pay my quoted amount. Locals told me that yes I was ripped off and that next time I should pay ahead of time rather than waiting to pay at pick up.
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Rated #14
Hertz
2.4 Mediocre (11 reviews)
5 locations in Guadalajara
Hertz
Locations in Guadalajara
  • 2.9
  • 2.7
  • 2.3
  • 2.3
  • 2.3
Recent reviews
2.0 Mediocre2021 May 30
The site we chose to pick up our car had a sign taped to its door instructing us to call a number. We waited for 20 minutes for someone to appear, who brought us to a different location 15 minutes away in the rental car we would be renting. They shouldn’t have made us go out of our way by advertising a false pick up location, it added unnecessary time and confusion to the whole experience. It was very pricy and there was a 4.5% hidden fee for using a credit card when we returned the car.
2.0 Mediocre2017 Jan 17
Horrible experienceNOTHINGThe car that we reserved and had confirmation for was not available upon arriving to pick up. This caused a lot of chaos and nerves as we were left without transportation. How can this happen when you have a confirmed reservation and are counting on having a vehicle? I've never experienced something this horrible and their customer service associates were horrible and didn't care we were left without transportation.
2.0 Mediocre2017 Jan 10
Despite making a reservation, they had no cars available. They did not apologize at all for it, did nothing to help us make other accommodations, and so we were stuck without a car.
2.0 Mediocre2017 Jan 08
Worst service ever! They overbooked and didnt haveNothing. This is the worst experience I have had ever with a car rentalThey didnt respect my reservation! Got there and they overbooked so I didnt get any car! Had to pay twice as much in booking last minute with another company and wasted half day of vacation. The guy at the reception wasnt even nice; he was giving all types of excuses.
2.0 Mediocre2017 Jan 07
We didn't even get the car.NothingWe got to the Hertz and they didn't have a car for us. Their excuse was "sometimes people don't return the cars on time, sorry!" And we had to scramble last minute to get a rental elsewhere so we could still go on our trip.
2.0 Mediocre2017 Jan 03
no cars availablewe could not get a car the website says its available but it was note and were left stranded. I think you should have better communication with the areas renting the cars.
2.0 Mediocre2017 Jan 03
No carsThere were no cars for us. We were told that there was a waiting list. Really disappointed.
5.2 Okay2017 Jan 02
Never againMade a reservation in advance but they didn't have it when I got there. Took an hour and a half to get a car which is longer than the plane ride to get to Guadalajara. The physical appearance of their facility is very poor, it's dirty, unkept. I was told to wait in a certain area for a van and waited there for 30 minutes. Finally got their facility and they sent me back to the terminal saying that I had to go upstairs. They said they didn't have a car for me. I think they overcharged me but it was Christmas, so what could I do!
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Mas By Mex
3 locations in Guadalajara
Mas By Mex
Locations in Guadalajara
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keddy by Europcar
3 locations in Guadalajara
keddy by Europcar
Locations in Guadalajara
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Sunnycars
3 locations in Guadalajara
Sunnycars
Locations in Guadalajara
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Sixt
2 locations in Guadalajara
Sixt
Locations in Guadalajara
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U-Save
2 locations in Guadalajara
U-Save
Locations in Guadalajara
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America Car Rental
1 location in Guadalajara
America Car Rental
Locations in Guadalajara
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Firefly
1 location in Guadalajara
Firefly
Locations in Guadalajara
Recent reviews
NU Car
1 location in Guadalajara
NU Car
Locations in Guadalajara
Recent reviews
Rhodium
1 location in Guadalajara
Rhodium
Locations in Guadalajara
Recent reviews
Routes Car & Truck Rentals
1 location in Guadalajara
Routes Car & Truck Rentals
Locations in Guadalajara
Recent reviews
229 travelers who rented a car in Guadalajara gave the car agency they used an average rating of 4.4

Car rental locations in or near Guadalajara

Good to know

Most popular car type

Compact

When to book a rental car in Guadalajara

Average daily price per month
Rental car prices as pick-up date approaches

Top tips for renting a car in Guadalajara

  • Book your rental car in Guadalajara at least 1 day before your trip in order to get a below-average price
  • Compact rental cars in Guadalajara are around 67% cheaper than other car types, on average

FAQs about renting a car in Guadalajara

  • The average gas price in Guadalajara is ₪13.32 per gallon over the past 30 days. Filling up a gas tank costs between ₪160 and ₪213, depending on the car size.

  • Compact (Hyundai Accent or similar) is the most frequently booked rental car type in Guadalajara.

  • Take a look at our extensive car rental location map to find the best rental cars near you.

  • A Compact car rental in Guadalajara costs ₪39 per day, on average.

  • A Intermediate car rental in Guadalajara costs ₪54 per day, on average.

  • A Standard car rental in Guadalajara costs ₪72 per day, on average.