Pros: Staff was semi helpful
Cons: Fully transparent pricing, bait and switch not appreciated it!
Cons: The service, they stole my money so sad
False Advertisement, I will never recommend ACE car rental
Cons: horrible customer service it took over 2 hrs to get a vehicle, the vehicle I paid ACE was never carried by MEX rent a car (false advertisement), when I asked for a full refund the representative claimed she could not issue a refund, a supervisor from Mex rent a car told me to temporarily take a Toyota Camry (after making me miss an important meeting) and that they would deliver an SUV to me, as soon as one became available (empty promise).
Cons: Customer service is terrible
I assumed they'd get me for insurance and it ended up being less
Pros: They were very kind and professional. It ended up being less than I thought. I paid around $288 for a Sunday AM to Friday PM rental which included full coverage. Not bad really. The car was clean and ran great as well. TIP: When driving in Mexico be prepared to always pay in pesos and remember that it is always full service (you can't pump your own gas).
Cons: Auto rental insurance in Mexico is different than in the USA. I expected that. It ended up being less than I thought. I paid around $288 for a Sunday AM to Friday PM rental which included full coverage. Not bad really.
Cons: I would not recommend this place to anyone. My reservation was not validated, even with 3+ month notice. No customer service. No options for lack of vehicle availability!
Pros: Nothing at all!
Cons: Didn’t like the customer service Hidden fees Wait time False advertising Everything was completely horrible! Waited 2 hours for a shuttle that never showed up. Tried to call the company and all the number were “out of service” Finally arrived to the office (thanks to an overpriced taxi) and the office worker said our rental would be another 1,300$ US dollars! Only 100$ would be returned as a deposit. Everything was simply horrible!
Worst company in town
Pros: Nothing at all
Cons: I made my reservation from this site for a full size sedan preferably a Optima since that is what the listing said, OPTIMA. A few days after reservation I purchased the insurance through the website since it was a pretty decent deal. Well at my arival apparently a Kia Optima means a small VW Jetta with bunch of scratches and the airbag light on. I showed her the listing and it said Kia Optima or similar full size, welll to them, a Kia Optima is not a full size but a Luxury category which costs waaaay more. The teller did not want to take the insurance I purchased prior but gave me two choices, I either purchase their insurance since for them the insurance I purchased was not a valid insurance or leave a $5,000 dollar deposit in guarantee if something happens to the car they will fix from those $5,000 dlls. Really? My first and my last rental from this company, hands down. P.s. The insurance they charged me was almost $300 dlls. Awesome!!!
Cons: I didn't like the car at ALL! I didn't get the car I wanted the car seat was worthless and insurance was too high for the car they gave me
Ace car rental good, MEC-X CAR rental bad
Pros: ACE customer car.
Cons: The company MEC-X car rental place was terrible. Service and customer car was the worst. They double charged me for the car and then I had to make calls to fix things.
Pros: the car over all was ok
Cons: the contact was not respected i endinnng paying #3 times mor as was in my reservation
Pros: The vehicles comfort and style
Cons: The vehicle wasn't ready upon arrival, the hidden fees, must purchase their insurance .
Standard (Jeep Patriot or similar) is the most frequently booked rental car type from Ace in Guadalajara.
Ace has 2 rental locations in Guadalajara. Take a look at our Ace rental location map to find the best rental cars near you.
No (According to our data)