Book Hertz car rentals in Guadalajara

Reviews for Hertz in Guadalajara

Recent reviews

Traveler rating

Excellent

0

Good

0

Okay

1

Mediocre

7

Poor

0

Find reviews that mention:

pick up the carrented a car

car availablecustomer service

car was cleangreat experience

2.0

Cons:The site we chose to pick up our car had a sign taped to its door instructing us to call a number. We waited for 20 minutes for someone to appear, who brought us to a different location 15 minutes away in the rental car we would be renting. They shouldn’t have made us go out of our way by advertising a false pick up location, it added unnecessary time and confusion to the whole experience. It was very pricy and there was a 4.5% hidden fee for using a credit card when we returned the car.Reviewed 2021 May 30

review from

2.0

Horrible experiencePros:NOTHINGCons:The car that we reserved and had confirmation for was not available upon arriving to pick up. This caused a lot of chaos and nerves as we were left without transportation. How can this happen when you have a confirmed reservation and are counting on having a vehicle? I've never experienced something this horrible and their customer service associates were horrible and didn't care we were left without transportation.Reviewed 2017 Jan 17

review from

2.0

Pros:Despite making a reservation, they had no cars available. They did not apologize at all for it, did nothing to help us make other accommodations, and so we were stuck without a car.Reviewed 2017 Jan 10

review from

2.0

Worst service ever! They overbooked and didnt havePros:Nothing. This is the worst experience I have had ever with a car rentalCons:They didnt respect my reservation! Got there and they overbooked so I didnt get any car! Had to pay twice as much in booking last minute with another company and wasted half day of vacation. The guy at the reception wasnt even nice; he was giving all types of excuses.Reviewed 2017 Jan 08

review from

2.0

We didn't even get the car.Pros:NothingCons:We got to the Hertz and they didn't have a car for us. Their excuse was "sometimes people don't return the cars on time, sorry!" And we had to scramble last minute to get a rental elsewhere so we could still go on our trip.Reviewed 2017 Jan 07

review from

2.0

no cars availablePros:we could not get a car the website says its available but it was note and were left stranded. I think you should have better communication with the areas renting the cars.Reviewed 2017 Jan 03

review from

2.0

No carsCons:There were no cars for us. We were told that there was a waiting list. Really disappointed.Reviewed 2017 Jan 03

review from

5.2

Never againPros:Made a reservation in advance but they didn't have it when I got there. Took an hour and a half to get a car which is longer than the plane ride to get to Guadalajara. The physical appearance of their facility is very poor, it's dirty, unkept. I was told to wait in a certain area for a van and waited there for 30 minutes. Finally got their facility and they sent me back to the terminal saying that I had to go upstairs. They said they didn't have a car for me. I think they overcharged me but it was Christmas, so what could I do!Reviewed 2017 Jan 02

review from

More

• 2.0 /10Payless Car Rentals at Guadalajara
• 4.0 /10Thrifty Car Rentals at Guadalajara
• 2.6 /10Europcar Car Rentals at Guadalajara
• 2.0 /10Ace Car Rentals at Guadalajara
• 2.0 /10National Car Rentals at Guadalajara
• 2.7 /10Budget Car Rentals at Guadalajara
• 4.6 /10Alamo Car Rentals at Guadalajara
• 2.0 /10Dollar Car Rentals at Guadalajara
• 2.7 /10Economy Rent a Car Car Rentals at Guadalajara

• What is the most popular rental car from Hertz in Guadalajara?

  Intermediate (Volkswagen Voyage or similar) is the most frequently booked rental car type from Hertz in Guadalajara.

• How many car rental locations does Hertz have in Guadalajara?

  Hertz has 6 rental locations in Guadalajara. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Miguel Hidal airport (GDL)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Miguel Hidal airport (GDL)?

  Yes