Book Europcar car rentals in Guadalajara

Reviews for Europcar in Guadalajara

Recent reviews

Traveler rating

Excellent

1

Good

1

Okay

0

Mediocre

13

Poor

4

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car was cleanbuy insurance

get the cargreat service

rented the cargood experience

car availablecredit card

2.0

Horrible. They make you buy their insurance which is unbelievable highReviewed 2022 Mar 22

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10.0

Great customer serviceReviewed 2022 Jan 03

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1.9

They charged an exorbitant amount for insurance and gave the least quality car possible.Reviewed 2021 Jul 27

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1.9

Picked up at 2am car dirty, after a getting on the road notice breaks were bad and it had transmission problems. Get home slept and at 12 noon went to the local Eurocar to return it or get a replacement. Was told no cars available to take it back to the airport where I got it. Went to the airport after rush hour, told them the situation and I was told I would have to wait 1 hour for an available car. I said I rather just return car early. They said in that case you will be charged one whole day plus 5% early return fee. With the car status I shouldn’t be charge 5% fee or even a whole day. At the end my credit card was charge the full amount of the beginning rental of five days. Will take it up with my credit card. I was given a supervisors number to call, phone rang with no answer. Bad businessReviewed 2021 Jul 23

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1.9

Terrible idea to rent at Europecar. They do not honor reservations, even when they had it on their system. I ended at Alamo with was great.Reviewed 2021 Jul 20

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1.9

Find another car rental!Reviewed 2021 Jul 10

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2.0

Pros:Woman at counter was courteousCons:Price, insurance was $110 per day. I had the car 30 hours and had to pay 2 days of rental and 2 days of outrageous insurance. I used to pay $67 dollars for insurance in the past. As I have been a long time customer. The car had a terrible smell of burnt motor oil coming from the engine. Called the number provided by them to let them know if the issue and never got an answer. Never going back.Reviewed 2021 Jun 04

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2.0

Cons:I was not given an option to decline insurance coverage not needed or wanted. My reservation would not have been honored and they would have declined car rental. I had 8 pieces of luggage and 94 and 92 year olds with me. I had no choice but to accept very expensive insurance, not needed as my credit card covers it. Also, no car available on location for me and I had to wait a full hour for the car. I was lied to, being told it was being cleaned. I walked over to the cleaning bay to check and no caravan was there. I asked again and was told it was a few more minutes while they finished cleaning it. I confronted them and explained there was no car there and to give me an honest answer. They finally said it was coming from a different location. They still had to clean it when it arrived. Poor customer service and dishonest.Reviewed 2021 Apr 28

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2.0

Pros:Nothing at all never got a car rental !!!!Cons:Everything specially don’t lie about prices insurance etc ....Reviewed 2020 Jan 07

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6.0

Pros:I did NOT like that I was not able to use the insurance I purchased through Kayak with this rental company. I WASTED MY MONEYCons:A whole lot. How about you don’t offer insurance when the rental company is not going to accept it, requiring you to purchase additional insurance.Reviewed 2019 Oct 01

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2.8

Pros:The car was niceCons:They did not honor the price that I booked with you guys, although I showed my confirmation for the booking they said I booked for a smaller size car (which was not true) we had car problems and got stranded with a broke down van, plus they stole some of our gas. Worst experience with a car rentalReviewed 2019 Jan 29

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2.0

Rip offPros:Nothing !Cons:I rented the car I was given a price online. I was to pay at pick up. Once I got to Mexico to pick up the car, Europcar try to charge my credit card $9,000 US Dollars for insurance protection. I declined it online because my credit card covers any theft or accidents. The gentleman at the rental place said that he needed me to send him my visas terms and conditions which I did. He then said he still needed to place a hold. Because of the large amount the bank placed a fraud alert, and shortly after he attempted to run my card for the $9,000 US dollars I saw that they had a sign in Spanish that read that if you purchase insurance with them then there would be a $5,000 Mexican pesos hold on the card. In the end because of the fraud alert and such they ended up placing the insurance I left a $700 US dollar deposit and upon return I was charged almost $200 US dollars for the vehicle which I only rented for 2 1/2 days. They overcharged me, my initial quote was for $70 US dollars. I am extremely dissatisfied. The only good news is that I called my credit card company and explained the situation and they will submit a claim so that I only pay my quoted amount. Locals told me that yes I was ripped off and that next time I should pay ahead of time rather than waiting to pay at pick up.Reviewed 2018 Jul 16

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• What is the most popular rental car from Europcar in Guadalajara?

  Intermediate (Volkswagen Voyage or similar) is the most frequently booked rental car type from Europcar in Guadalajara.

• How many car rental locations does Europcar have in Guadalajara?

  Europcar has 3 rental locations in Guadalajara. Take a look at our Europcar rental location map to find the best rental cars near you.

• Does Europcar have a car rental location at the airport: Miguel Hidal airport (GDL)?

  Yes

• Does Europcar offer shuttle or airport pick-up services from Miguel Hidal airport (GDL)?

  Yes