Book Europcar car rentals in Guadalajara

Reviews for Europcar in Guadalajara

Recent reviews

Traveler rating

Wonderful

1

Very good

0

Good

0

Okay

0

Fair

0

Mediocre

0

Poor

8

2.0

Cons:I was not given an option to decline insurance coverage not needed or wanted. My reservation would not have been honored and they would have declined car rental. I had 8 pieces of luggage and 94 and 92 year olds with me. I had no choice but to accept very expensive insurance, not needed as my credit card covers it. Also, no car available on location for me and I had to wait a full hour for the car. I was lied to, being told it was being cleaned. I walked over to the cleaning bay to check and no caravan was there. I asked again and was told it was a few more minutes while they finished cleaning it. I confronted them and explained there was no car there and to give me an honest answer. They finally said it was coming from a different location. They still had to clean it when it arrived. Poor customer service and dishonest.Reviewed 2021 Apr 28

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2.0

Pros:Nothing at all never got a car rental !!!!Cons:Everything specially don’t lie about prices insurance etc ....Reviewed 2020 Jan 07

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6.0

Pros:I did NOT like that I was not able to use the insurance I purchased through Kayak with this rental company. I WASTED MY MONEYCons:A whole lot. How about you don’t offer insurance when the rental company is not going to accept it, requiring you to purchase additional insurance.Reviewed 2019 Oct 01

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2.8

Pros:The car was niceCons:They did not honor the price that I booked with you guys, although I showed my confirmation for the booking they said I booked for a smaller size car (which was not true) we had car problems and got stranded with a broke down van, plus they stole some of our gas. Worst experience with a car rentalReviewed 2019 Jan 29

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2.0

Rip offPros:Nothing !Cons:I rented the car I was given a price online. I was to pay at pick up. Once I got to Mexico to pick up the car, Europcar try to charge my credit card $9,000 US Dollars for insurance protection. I declined it online because my credit card covers any theft or accidents. The gentleman at the rental place said that he needed me to send him my visas terms and conditions which I did. He then said he still needed to place a hold. Because of the large amount the bank placed a fraud alert, and shortly after he attempted to run my card for the $9,000 US dollars I saw that they had a sign in Spanish that read that if you purchase insurance with them then there would be a $5,000 Mexican pesos hold on the card. In the end because of the fraud alert and such they ended up placing the insurance I left a $700 US dollar deposit and upon return I was charged almost $200 US dollars for the vehicle which I only rented for 2 1/2 days. They overcharged me, my initial quote was for $70 US dollars. I am extremely dissatisfied. The only good news is that I called my credit card company and explained the situation and they will submit a claim so that I only pay my quoted amount. Locals told me that yes I was ripped off and that next time I should pay ahead of time rather than waiting to pay at pick up.Reviewed 2018 Jul 16

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2.4

I had the worst service and i got the worst car, it smelled awful on tCons:I had the worst service and i got the worst car, it smelled awful on the inside and it was so dirty and it wouldnt run more then 40 km. I was also given the car with an empty tank in a city that i dont know and i didnt have any nearby gas stations. With the conversión of dollars to pesos i could have gone to a junk car place instead and gotten a car of better conditions. Lastly, i do not understand how RentCars can have such a nasty company like Eurocars. I am extremly disappointed that i spent my money for such poor service and experience.Reviewed 2018 Jun 07

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2.0

Did not honor reservation price. Tried to scam for a lot more!Pros:Nothing. I left without the car.Cons:Iended up leaving without the car. They did not honor my reservation and prepurchased insurance. They argied that Kayaks reservation was just a booking fee that was not shared with the rental agency and that they did not accept the prepurchased insurance. They wanted to charge 10 times more likely what I was quoted and I prepaid. This company is a horrible scam!Reviewed 2018 May 20

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2.0

It was terriblePros:NothingReviewed 2018 Mar 19

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2.0

Pros:NothingCons:Everything. Tried to charge me for a car I had already prepaid. Then the rate they quoted me was double what I had booked. They didn't care and didn't try to fix or check the mistake. They completely ignored me and went back to playing on their phone. Walked out and rented from another agency (much more credible, larger chain) for a much better price and WAY better service.Reviewed 2018 Feb 19

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2.0

Unprofessional/IrresponsableCons:Nobody was at the counter when I got there and their office was closed. TerribleReviewed 2017 May 02

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2.0

Cons:They didn't have a car when we arrived. Only available for prepaid customers had go elsewhere.Reviewed 2017 Apr 20

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2.4

They do not honor the price given when recervingCons:I was given a price when I booked and to my suprise when I arrived they added "insurance and a charge for dropping off the car at another location" the total was almost $400.00 more. RIDICULOUSReviewed 2017 Apr 16

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• What is the most popular rental car from Europcar in Guadalajara?

  Economy (Renault Scala or similar) is the most frequently booked rental car type from Europcar in Guadalajara.

• How many car rental locations does Europcar have in Guadalajara?

  Europcar has 3 rental locations in Guadalajara. Take a look at our Europcar rental location map to find the best rental cars near you.

• Does Europcar have a car rental location at the airport: Miguel Hidal airport (GDL)?

  Yes

• Does Europcar offer shuttle or airport pick-up services from Miguel Hidal airport (GDL)?

  Yes