Book Hertz car rentals in Stockholm

Reviews for Hertz in Stockholm

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Traveler rating

Excellent

6

Good

1

Okay

3

Mediocre

3

Poor

1

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car availablewrong location

car was cleancustomer service

pick up the carfriendly staff

rented a cargreat experience

location was closedpick up and drop

8.0

There was an issue with receiving the car. It was a Sunday in Stockholm, Sweden and no one was around except one guy. We were standing there for long time without any help as the guy who was there didn’t know how to speak English and didn’t have any experience. We also called the number that was on the self-service machine a few times no one picked up until like 45 minutes after trying.Reviewed 2022 Jul 28

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10.0

Nice vehicle, easy pickup and drop off. Car had a lot of scratches/surface damage but nothing majorReviewed 2022 Jul 18

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10.0

Friendly, helpful staff. Nice upgrade and easy drop-off, apart from the key drop which was tricky to open but we managed!Reviewed 2022 Jun 27

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10.0

The staff was very very helpful! I hated that the main reason I decided to get a rental car in the first place was because I am traveling alone with multiple bags and didn’t want to struggle loading / unloading with transit. Ended up having to do that anyways because the rental pickup requires a shuttle from the airport. Also, it was extremely confusing to find and I spent about an hour looking where to go. Would prefer if you could call them and they pickup their customers in a van or something from the airport. Other than that, the customer service was AMAZING! Great car, very helpful, respectful and 100% recommend them. Just set your expectations on the airport to pickup location before arriving..Reviewed 2021 Aug 19

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1.9

Why you ask to rate? Never was is Normalm. Never rented a car frim Hertz.Reviewed 2021 Aug 01

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2.0

Pros:There was no staff, only an automat! Did not except two creditcards. I stand at the closed Bromma Airport 22.00 NO CAR. Thank you very much Herz. Never, never anymore!!!!!Cons:Personal, other payment options, 24 hours service at an international airport. Hello, it is 2021!Reviewed 2021 Jul 08

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7.2

Cons:Poorly marked, unattended drop-offReviewed 2018 May 21

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2.0

The WORST car rental EVER, hands down!Pros:The car got me where I needed and wanted to go on a mechanical level. On every other possible level this rental was a disaster and I honestly cannot believe that is the quality of service that Hertz delivers in Sweden. Never again!Cons:False advertising, including misrepresentation of location of Hertz facility and rates quoted vs. charged. Zero customer service: literally, from the time I arrived in Sweden and spoke to a incredibly cold and unprofessional Hertz representative on the phone as I sought help in locating the car to the long walk I had to make in an industrial area with no lighting (I am a 64 year old woman traveling alone) to the empty customer service desk greeting me upon arrival to multiple unexpected charges that I could not decline without cancelling my entire contract to the broken GPS that sent me a total of 3'hjureniutnof my way, to same treatment returning the car.... I travel constantly and I have NEVER had such a bad experience with a major brand like Hertz, which I have relied upon in the past for excellence in service and reliability. I am a mediator, and this experience reminded me of why litigious people are so quick to make a claim against a big corporation: there were real damages here. But because I am a mediator I also know that this could have been solved multiple times along the way at almost no cost to Hertz. I won't be contacting you again on this matter, but really: you need to fix this or lose your brand value in Sweden, where there is real competition for the business.Reviewed 2017 Sep 25

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4.0

Expect at least an hour to pick upPros:Lots of people staffedCons:Location isn't convenient for pick up. Takes at least an hour to pick up.Reviewed 2017 Jun 27

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4.8

Hard to change cars and find peopleCons:The window was broken, there were scratches everywhere that was not documented. We were not charged at the end but spent many hours finding someone to look over the car (it was automated service where the keys were just dropped off with us) They gave us an electric car, which we didn't want. They said they tried to call us but because international number, could not reach. They could have emailed us. All in all, we spent about 4 hours figuring out how to change cars and report the scratches. In addition, dropping off the car at Oslo airport was not clear at what location they were.Reviewed 2017 Mar 17

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10.0

ExcellentPros:They gave me much better car, did not want extra money. Customer service is very polite and professional. ThanksReviewed 2016 Sep 23

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8.4

Cons:The car was supposed to be a convertible but it only had a sunroof.Reviewed 2016 Sep 06

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• 10 /10Avis Car Rentals at Stockholm

• What is the most popular rental car from Hertz in Stockholm?

  Intermediate (Mercedes-Benz A-Class or similar) is the most frequently booked rental car type from Hertz in Stockholm.

• How many car rental locations does Hertz have in Stockholm?

  Hertz has 17 rental locations in Stockholm. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Arlanda airport (ARN)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Arlanda airport (ARN)?

  Yes

• Does Hertz have a car rental location at the airport: Skavsta airport (NYO)?

  No (According to our data)

• Does Hertz offer shuttle or airport pick-up services from Skavsta airport (NYO)?

  Yes

• Does Hertz have a car rental location at the airport: Bromma airport (BMA)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Bromma airport (BMA)?

  Yes