Car rental at Hilo Intl Airport
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Cheap car rentals at Hilo Intl airport
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Hilo Intl Airport car rental reviews and directory
Hertz
8.7
Very good
129 reviewsCleanliness
8.7
Comfort
8.7
Pick-up/Drop-off
8.8
Value for money
8.5
One location in Hilo Intl Airport
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10.0 Wonderful
Nov 2021
10.0 Wonderful
May 2021
Pros:
Staff was very accommodating, rental was top notch!Cons:
The website is not very user friendly2.0 Poor
May 2021
Pros:
hertz car rental rep. is very nice. We cancel the booking due to we were not allow to enter HI, we arrived at Honolulu at 05:00am on Monday with hawaiin airline en rout to Hiloi, but we were not allow to unless we agree to be quarantine for 10 day,yet our time to stay in HI only 7 day, so we decided to fly back to Las Vegas the same day, we called hertz car rental and we inform that we need to call expedia.com to get the refund, the 800# weren't answer for 2 day, finally got live person answer and we were to direct to call another #, the number he gave us wes the wrong #. 3 days pass finally talked to the rep. and he said to to confirm with hertz, and they will call back, in short they told us not to expect a refund at all.Cons:
We will not recommend to book anything thru racrental.com, getting a red tape all around, book direct to hertz car rental or any other well known car rental such as avis or enterprise.10.0 Wonderful
Feb 2021
Pros:
YesCons:
They were very fast and efficient.8.0 Very good
Nov 2020
Pros:
The vehicle was ver clean and comfortable.Cons:
The counter person was impersonal and unfriendly.10.0 Wonderful
Jun 2019
Pros:
Ease of picking up and dropping off. Shuttle driver and staff were very helpfulAlamo
9.2
Wonderful
90 reviewsCleanliness
9.5
Comfort
9.3
Pick-up/Drop-off
9.3
Value for money
8.6
One location in Hilo Intl Airport
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10.0 Wonderful
May 2021
Pros:
They had a car for 1.5 daysCons:
If they had cars available for most or all of my trip8.0 Very good
May 2021
Cons:
The staff at pick up was not Aloha friendly, but the staff at drop off was super nice and help to fill out turn in papers10.0 Wonderful
Mar 2021
Pros:
Great prices, friendly staff. Very fast and efficient check in and out.Cons:
Nothing, this was the best car rental experience I have every had.10.0 Wonderful
Feb 2020
Pros:
The pick up and drop off at the airport in Hilo was the easiest interaction with a rental car company I've ever had.10.0 Wonderful
Jan 2020
Pros:
friendly staff, good selection of cars8.8 Very good
Sep 2019
Pros:
Very organised, great offer of options, friendly stuff.Cons:
Better understanding of costumers needs.Enterprise Rent-A-Car
8.3
Very good
33 reviewsCleanliness
7.7
Comfort
8.6
Pick-up/Drop-off
8.4
Value for money
8.4
One location in Hilo Intl Airport
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Reviews
10.0 Wonderful
Jun 2020
Pros:
VeryCons:
Nothing5.2 Fair
Apr 2019
Cons:
All the employees I dealt with were friendly and helpful, so excellent service. I realize inventory was low, but my car had stains on the seats and scratches all over the outside body. It was embarrassing to ride around in.9.6 Wonderful
Nov 2018
Pros:
It was so fast & easy to get a rental. Both picking up & returning, service was awesome!10.0 Wonderful
Feb 2018
Pros:
The staff at the Hilo airport were friendly and helpful10.0 Wonderful
Aug 2017
Pros:
Great customer service. Friendly, helpful stuff. Both picknup and drop off service was quick and hassle free5.2 Fair
Mar 2017
Pros:
The agent was very helpful and easy to deal with. We had booked a full size car which was unavailable but were offered a substitute.which worked well for our 4 adult passengers.Cons:
The airport facility was overwhelmed by the numbers of passengers arriving by cruise ship. The shuttle area at the port could not handle the arrival. We actually took a taxi to the airport because the shuttle would only take the one person renting.Thrifty
8.3
Very good
30 reviewsCleanliness
8.5
Comfort
8.4
Pick-up/Drop-off
8.6
Value for money
7.8
One location in Hilo Intl Airport
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8.0 Very good
Sep 2020
Pros:
Employees were so incredibly friendly, vehicle was clean.Cons:
Breakdown of charges on receipt. I wasn’t aware there would be an extra $200 hold and it scared me.5.2 Fair
Feb 2020
Pros:
Yes, and yes.Cons:
The price of the rental could have been way better. The shock came with the added fees at the end of the rental...$91! It was already over $50 per day, and then I added a $10 per day upgrade to get a better car than a Spark. So that last chunk of money just added insult to injury.6.4 Okay
Nov 2019
Pros:
Very friendly staff. Good price. Car mechanically ok.Cons:
Car had a lot of scratches and dings. Interior reeked of smoke2.0 Poor
Aug 2019
Cons:
There was a long line and only one representative. She was still working on the first person after 10 minutes, then she went to another desk to take in a return. We went to National and drove away before she got to the second person. We were number six.2.0 Poor
Apr 2019
Pros:
Nothing they couldn’t honor our reservation didn’t have a car ready for us...Cons:
They could have let us know in advance if they wouldn’t have a car for us...10.0 Wonderful
Jan 2019
Pros:
Great, fast online process and terrific service at checkin and checkout!Dollar
7.9
Good
61 reviewsCleanliness
8.1
Comfort
8.3
Pick-up/Drop-off
8.3
Value for money
7.4
One location in Hilo Intl Airport
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Reviews
1.9 Poor
Jul 2021
10.0 Wonderful
Apr 2021
Pros:
Let switch drop off after airline messed us up.Cons:
There was definitely a speed sensor that would ding when you went 56 mph. That was super annoying 😒6.8 Okay
Nov 2020
Pros:
The counter person was pretty nice and friendly. The check in and check out was really quick. We love the vehicle because it accommodated our whole family and the purpose for the rental and it was a really smooth and comfortable ride.Cons:
The rental company should have cleaned the vehicle before renting it out. It was really dirty, inside and out, and my daughter found a used, dirty mask, that could have exposed us to Covid!!! There was dirt in the center council and in the storage compartments on the doors, and the vehicle looked like it hadn’t been vacuumed. Also, there were smudges/hand and fingerprints on the windows and center council. We really would expect a higher level of cleanliness during a time like this!!!10.0 Wonderful
May 2020
Pros:
very good staff8.0 Very good
Dec 2020
Pros:
The counter staff is very nice.10.0 Wonderful
Dec 2019
Pros:
Friendly staff, no lineBudget
7.8
Good
32 reviewsCleanliness
7.9
Comfort
8.3
Pick-up/Drop-off
8.1
Value for money
7.6
One location in Hilo Intl Airport
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Reviews
10.0 Wonderful
May 2021
Pros:
Staff was super helpful and, as always, full of the aloha spirit!!🤙Cons:
Nothing. All was excellent!10.0 Wonderful
May 2021
Pros:
Drop off was super easy; the staff was super helpful and very sweet as she upgraded us to a bigger vehicle during our stay. Couldn’t have asked for a more pleasant interaction.Cons:
This is not on the staff but ensuring there is a new battery in the key fob is important... there were a couple of times where I wasn’t sure if I was going to be able to lock/unlock the vehicle at some of our destinations. Spent $5 to replace the battery and it worked just fine afterwards.10.0 Wonderful
Jul 2020
Pros:
She was niceCons:
although she was nice, she should have pointed out the rates, bcoz the counter girl surely made sure i noticed it now that im away from the counter.6.4 Okay
Aug 2019
Pros:
Staff rushes you and does not make you feel valued, then again local people seem to not like tourist.Cons:
A sense of friendly from the staff in Hilo would be nice. They are very unwelcoming.10.0 Wonderful
Jul 2019
Cons:
We had a great car and the unlimited miles were awesome! We had a great time!3.6 Poor
Apr 2018
Pros:
The car was in decent condition.Cons:
We were given a Jeep that only had seats and belts for 4 people we had 5. They tried not to tell us we had to pay to upgrade for a larger car. When I booked the car I picked one to sit 5 people. We had to wait a long time and argue to get the car we booked.National
9.9
Wonderful
20 reviewsCleanliness
9.6
Comfort
10.0
Pick-up/Drop-off
9.3
Value for money
9.0
One location in Hilo Intl Airport
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Reviews
10.0 Wonderful
Mar 2021
Pros:
Very friendly, easy going and nice. Getting the car and returning it was easy and niceCons:
Nothing, wish there were deals on pricing9.2 Wonderful
Mar 2018
Pros:
Fast, friendly service. No issues checking in or out. A little pricey but would definitely rent from them again.8.8 Very good
Mar 2018
Pros:
Friendly service10.0 Wonderful
Feb 2018
Pros:
Su at the Hilo airport National car rental was absolutely AWESOME! She saved our trip and was so kind. Thank you Su.Cons:
We rented a jeep and it had no running boards which made it hard for my wife to get in out. Also it had manual locks and manual windows.10.0 Wonderful
Feb 2018
Pros:
Very quick and easy to pick up and return at Hilo. Recommend!10.0 Wonderful
Aug 2017
Pros:
Great service and friendly!Cons:
Nothing great experiencePayless
8.9
Very good
22 reviewsCleanliness
8.8
Comfort
8.8
Pick-up/Drop-off
9.3
Value for money
8.8
One location in Hilo Intl Airport
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Reviews
8.0 Very good
May 2021
Pros:
The staff was very friendly. They had a cancellation on a mini-SUV and gave us a free upgrade.Cons:
The vehicle could have been a little cleaner.9.6 Wonderful
Mar 2019
Cons:
Everything was cool6.0 Okay
Oct 2017
Pros:
Nice peopleCons:
I booked an Audi convertible but was left with a Mustang. sobI switched to a hard top sedan because Mustangs are so uncomfortable.10.0 Wonderful
Jul 2017
Pros:
Quick and easy10.0 Wonderful
Nov 2016
Pros:
Easiest rental experience ever...so easy that I am horrified at all my previous airport rental experiences that are thought were "okay." Friendly service, fast paperwork, upgrade (very exciting) and we were off on our Hawaiian adventure in just a few minutes. Payless is curbside at the airport in Hilo, and after you walk right up to the attendant, we walked across the access road and there was our car waiting in the second row. Couldn't have been easier. I didn't get any "up sell" on insurance or coverage after firmly saying I wasn't interested. Easy drop off as well. In and out of the Payless booth in less than 5 minutes. Again, pleasant attendants and I will definitely use this company again!10.0 Wonderful
Oct 2016
Pros:
Free upgrade, very friendly and helpful staff.Avis
3.3
Poor
6 reviewsCleanliness
4.0
Comfort
5.3
Pick-up/Drop-off
6.0
Value for money
4.6
One location in Hilo Intl Airport
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Reviews
4.0 Mediocre
Mar 2021
Pros:
They were quick to replace the offered car, they were polite and efficient when dropping car.Cons:
Not offered us a car which was undriveable due to a damaged front fender which was rubbing front wheel. The cars, inc replacement were filthy.4.0 Mediocre
Feb 2023
Sunnycars
No score available yet
2 locations in Hilo Intl Airport
Easirent
No score available yet
One location in Hilo Intl Airport
VIPCars Recommendation
No score available yet
One location in Hilo Intl Airport
Car rental locations at Hilo Intl Airport
Good to know
Most popular agency | Alamo |
|---|---|
Most popular car type | Mini |
Average price | ₪701/day |
Good deal | ₪701/day |
Top tips for renting a car at Hilo Intl airport
- 25% of our users found rental cars at Hilo Intl airport for ₪701 or less
- Book your rental car at Hilo Intl airport at least 1 day before your trip in order to get a below-average price