Car rental at Hilo Intl Airport

Car rental at Hilo Intl Airport

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Hilo, The Big Island, HI, United States - Hilo Intl
28 May — 4 Jun
Same drop-off
Hilo, The Big Island, HI, United States - Hilo Intl
Sat 28.05
Noon
Sat 04.06
Noon
Driver's age:

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Hilo Intl Airport car rental reviews and directory

Rated #1
Hertz
Best rated
8.7 Excellent (125 reviews)
1 location in Hilo Intl Airport
Hertz
Locations in Hilo Intl Airport
  • 8.8
  • 8.7
  • 8.7
  • 8.9
  • 8.6
Recent reviews
8.0 Excellent2022 Mar 31
Agent was pleasant and actual vehicle rented could have been cleaner.
10.0 Excellent2022 Mar 19
Everything was perfect! We picked it up and dropped it off at Hilo airport. The guy there at the desk had the best customer service and personality both days.
8.0 Excellent2022 Feb 26
Pick up in Hilo was fast and easy, unusual these days for rental cars.
8.0 Excellent2022 Feb 23
we rented a full size SUV for 4 adults and a 3 year old and it was very spacious and comfortable. The only problem we had was that the drivers side rear tire would not hold air. we had to hit a gas station virtually every day to keep the pressure close to where it was supposed to be.
2.0 Mediocre2022 Feb 18
Jose did the very best with what he had to work with. However, the car type we had PAID FOR IN ADVANCE was not held for us. Jose said we had a pickup time of noon but we did not show up until 5pm. So they assumed we were no show. Why didn’t they call? The only cars he had left were Camaros and Mustangs. I realize they are premium cars but we could not get our luggage in the Camaro. Using the mustang we had to put one suitcase in the back seat. The mustang was not easy to use for our vacation purposes.
10.0 Excellent2021 Nov 28
The pick up window area was very crowded and there isn’t really any place to wait comfortably. Staff was nice, although pick up was slow. Overall it was a good experience and I would definitely recommend it to anyone.
10.0 Excellent2021 Nov 15
Rental very convenient in airport. Staff was friendly and informative. Quick service and nice, clean car. Return was simple and efficient. All around good experience.
7.9 Good2021 Aug 18
The car was great other then the fact that a/c would cut in and out.
10.0 Excellent2021 Jun 06
Ease of pickup and drop off location at Hilo airportCar could’ve been a little cleaner.
10.0 Excellent2021 May 08
Staff was very accommodating, rental was top notch!The website is not very user friendly
Rated #2
Alamo
9.1 Excellent (92 reviews)
1 location in Hilo Intl Airport
Alamo
Locations in Hilo Intl Airport
  • 9.3
  • 9.2
  • 9.2
  • 9.2
  • 8.8
Recent reviews
2.0 Mediocre2022 Jan 03
The car costed about 2x more than we originally intended because of the price of a child booster seat + fees + additional coverage that I wasn't sure I needed. It was appalling how much we spent for the car - would could have literally purchased a used car for the same price for a 9 day trip.
10.0 Excellent2021 Oct 16
Everyone was friendly and efficient.
10.0 Excellent2021 Sep 21
Great service at the Hilo Airport!
10.0 Excellent2021 Jul 06
Prices Hawaii are too high due to COVID I guess
10.0 Excellent2021 Jun 06
Very convenient. Short distance from the airport. Excellent servicePrice, was. Very expensive.
10.0 Excellent2021 Jun 05
The staff was very helpful friendly couldn’t make it for my reservation time and they were very gracious honored my contracts and gave me an upgradeReally nothing
10.0 Excellent2021 Jun 02
Very helpful !!!We were very happy .
10.0 Excellent2021 May 25
They had a car for 1.5 daysIf they had cars available for most or all of my trip
8.0 Excellent2021 May 18
The staff at pick up was not Aloha friendly, but the staff at drop off was super nice and help to fill out turn in papers
10.0 Excellent2021 Mar 16
Great prices, friendly staff. Very fast and efficient check in and out.Nothing, this was the best car rental experience I have every had.
Rated #3
Enterprise
8.7 Excellent (32 reviews)
1 location in Hilo Intl Airport
Enterprise
Locations in Hilo Intl Airport
  • 8.6
  • 9
  • 8.6
  • 8.6
  • 8.5
Recent reviews
10.0 Excellent2021 Jun 02
They're quick and fast and friendlyEverything is perfect, Although i got the car with few damages to it,But the girl still inspected for me and i got nothing to worry about..They take good care of their customers
10.0 Excellent2020 Jun 14
VeryNothing
5.2 Okay2019 Apr 30
All the employees I dealt with were friendly and helpful, so excellent service. I realize inventory was low, but my car had stains on the seats and scratches all over the outside body. It was embarrassing to ride around in.
9.6 Excellent2018 Nov 25
It was so fast & easy to get a rental. Both picking up & returning, service was awesome!
10.0 Excellent2018 Feb 28
The staff at the Hilo airport were friendly and helpful
10.0 Excellent2017 Aug 01
Great serviceGreat customer service. Friendly, helpful stuff. Both picknup and drop off service was quick and hassle free
5.2 Okay2017 Mar 01
Ship to Rental shuttleThe agent was very helpful and easy to deal with. We had booked a full size car which was unavailable but were offered a substitute.which worked well for our 4 adult passengers.The airport facility was overwhelmed by the numbers of passengers arriving by cruise ship. The shuttle area at the port could not handle the arrival. We actually took a taxi to the airport because the shuttle would only take the one person renting.
8.4 Excellent2017 Feb 20
Drop off in HiloVery quick & painless.
6.0 Good2017 Jan 24
It was the same car. We just dropped it off in Hilo.
10.0 Excellent2017 Jan 09
Very fast check in
Rated #4
Dollar
8.1 Excellent (53 reviews)
1 location in Hilo Intl Airport
Dollar
Locations in Hilo Intl Airport
  • 8.4
  • 8.2
  • 7.9
  • 8.5
  • 7.5
Recent reviews
10.0 Excellent2022 Apr 01
Overall it was a very good experience, pick up and drop off was really quick. The car was great but the interior was dirty, the center console still have liquid spilled and sticky stuff.
8.0 Excellent2022 Feb 27
Lots of room since there were six of us. The only complaint was the wipers were shot.
4.0 Okay2022 Feb 20
Service at desk took too long
4.0 Okay2022 Feb 14
Inside of car was filthy. The car needed new wiper blades. More than $600 in hidden fees. Never again!
2.0 Mediocre2022 Jan 04
I had to cancel this trip due to the Omicron wave, and due to Priceline's no-changes policies I had to pay the $400 rental fee even though I received no service of any kind. This inflexibility of the priceline-mediated rental reservation was an unpleasant surprise to me, especially given the lack of transparency that, though I was using a KAYAK interface to book a Dollar car, priceline was involved at all. The experience has soured me on any indirect booking (via Kayak especially).
8.0 Excellent2022 Jan 04
Car was ready when promised. Vehicle was in good shape and was the make and model requested. Cost was as specified in advance.
8.0 Excellent2021 Dec 28
A Jeep Wrangler is not a Full Size Car. My wife had a hard time getting into it, but that was all you had.
10.0 Excellent2021 Dec 21
Very decent car. Completely over priced. Market gouging.
8.0 Excellent2021 Nov 26
Great service and friendly staff
7.9 Good2021 Aug 15
Price of rental is much higher than before.
Rated #5
National
9.3 Excellent (19 reviews)
1 location in Hilo Intl Airport
National
Locations in Hilo Intl Airport
  • 8.9
  • 9.4
  • 9.5
  • 9.3
  • 8.7
Recent reviews
10.0 Excellent2021 Dec 21
Up graded but no charge, nice but took a few extra minutes to get vehicle delivered to us. Would have been faster to have us go get it.
10.0 Excellent2021 Mar 27
Very friendly, easy going and nice. Getting the car and returning it was easy and niceNothing, wish there were deals on pricing
9.2 Excellent2018 Mar 30
Great rentalFast, friendly service. No issues checking in or out. A little pricey but would definitely rent from them again.
8.8 Excellent2018 Mar 29
Friendly service
10.0 Excellent2018 Feb 21
Su at the Hilo airport National car rental was absolutely AWESOME! She saved our trip and was so kind. Thank you Su.We rented a jeep and it had no running boards which made it hard for my wife to get in out. Also it had manual locks and manual windows.
10.0 Excellent2018 Feb 12
Quick and easyVery quick and easy to pick up and return at Hilo. Recommend!
10.0 Excellent2017 Aug 22
Amazing!Great service and friendly!Nothing great experience
10.0 Excellent2017 Aug 09
Great customer service!Great customer service, great people, great priceI didn't like that it would have cost me $1600 more to change the drop off location to Kona. That seemed a bit excessive and inconvenient, but guess I understand they want to keep their Jeeps on their side.
8.0 Excellent2017 May 25
Ashley at the hilo airport was awesome!
6.0 Good2017 Mar 22
I returned the vehicle before office was open. When I called to check on the return attendant could not tell me th e status. She said I would be notified within 48 hours. One week later and I still haven't been notified.
Rated #6
Payless
9.2 Excellent (20 reviews)
1 location in Hilo Intl Airport
Payless
Locations in Hilo Intl Airport
  • 9.2
  • 9.1
  • 9.2
  • 9.4
  • 9
Recent reviews
10.0 Excellent2022 Mar 03
Friendly service!!
8.0 Excellent2021 May 16
The staff was very friendly. They had a cancellation on a mini-SUV and gave us a free upgrade.The vehicle could have been a little cleaner.
9.6 Excellent2019 Mar 19
Everything was cool
6.0 Good2017 Oct 24
Nice peopleI booked an Audi convertible but was left with a Mustang. sobI switched to a hard top sedan because Mustangs are so uncomfortable.
10.0 Excellent2017 Jul 27
Car rentalQuick and easy
10.0 Excellent2016 Nov 12
Hilo Payless "High Five!"Easiest rental experience ever...so easy that I am horrified at all my previous airport rental experiences that are thought were "okay." Friendly service, fast paperwork, upgrade (very exciting) and we were off on our Hawaiian adventure in just a few minutes. Payless is curbside at the airport in Hilo, and after you walk right up to the attendant, we walked across the access road and there was our car waiting in the second row. Couldn't have been easier. I didn't get any "up sell" on insurance or coverage after firmly saying I wasn't interested. Easy drop off as well. In and out of the Payless booth in less than 5 minutes. Again, pleasant attendants and I will definitely use this company again!
10.0 Excellent2016 Oct 27
Great experienceFree upgrade, very friendly and helpful staff.
4.8 Okay2016 Sep 02
Only accept Credit cards in spite of the reservation was made with a debit card!
Rated #7
Avis
8.4 Excellent (5 reviews)
1 location in Hilo Intl Airport
Avis
Locations in Hilo Intl Airport
  • 8
  • 8
  • 8.4
  • 9.2
  • 8.4
Recent reviews
4.0 Okay2021 Mar 30
They were quick to replace the offered car, they were polite and efficient when dropping car.Not offered us a car which was undriveable due to a damaged front fender which was rubbing front wheel. The cars, inc replacement were filthy.
Rated #8
Thrifty
8.1 Excellent (28 reviews)
1 location in Hilo Intl Airport
Thrifty
Locations in Hilo Intl Airport
  • 8
  • 8.2
  • 8.1
  • 8.4
  • 7.6
Recent reviews
10.0 Excellent2021 Nov 21
The car was clean, ran well and it had a full tank of gas.
8.0 Excellent2020 Sep 02
Employees were so incredibly friendly, vehicle was clean.Breakdown of charges on receipt. I wasn’t aware there would be an extra $200 hold and it scared me.
5.2 Okay2020 Feb 18
Yes, and yes.The price of the rental could have been way better. The shock came with the added fees at the end of the rental...$91! It was already over $50 per day, and then I added a $10 per day upgrade to get a better car than a Spark. So that last chunk of money just added insult to injury.
6.4 Good2019 Nov 04
Very friendly staff. Good price. Car mechanically ok.Car had a lot of scratches and dings. Interior reeked of smoke
2.0 Mediocre2019 Aug 12
There was a long line and only one representative. She was still working on the first person after 10 minutes, then she went to another desk to take in a return. We went to National and drove away before she got to the second person. We were number six.
2.0 Mediocre2019 Apr 09
Nothing they couldn’t honor our reservation didn’t have a car ready for us...They could have let us know in advance if they wouldn’t have a car for us...
10.0 Excellent2019 Jan 05
Great, fast online process and terrific service at checkin and checkout!
10.0 Excellent2018 Aug 28
Great vehicle and priceThe vehicle was awesome! All the bells and whistles
10.0 Excellent2018 Jun 21
Personal was very pleasant, courteous, pleasant, efficient and professional. I got the car I wanted. I was very pleased.I have no complaints
10.0 Excellent2018 Jun 03
Drop off at hilo airport was a breezeDrop off to take off was seamless at Hilo airport.Nothing
Rated #9
Budget
7.8 Good (26 reviews)
1 location in Hilo Intl Airport
Budget
Locations in Hilo Intl Airport
  • 7.9
  • 8.3
  • 7.9
  • 7.7
  • 7.3
Recent reviews
2.0 Mediocre2022 May 17
The agent refused to rent to me.
3.9 Mediocre2021 Aug 26
The price was right but I don't think I got the car class that I reserved. I booked a Full-size, and was given a Hyundai Elantra which I believe is a Mid-size. The car was FILTHY! Dirty inside and outside, there were even what I think were cigarette burns in the seat cushion. There was only one person working the desk, and the line was long by the time I got my keys. We only needed the car for about 6 or 7 hours that day, so it did the job.
10.0 Excellent2021 Aug 23
It was great attention
10.0 Excellent2021 May 19
Staff was super helpful and, as always, full of the aloha spirit!!🤙Nothing. All was excellent!
10.0 Excellent2021 May 10
Drop off was super easy; the staff was super helpful and very sweet as she upgraded us to a bigger vehicle during our stay. Couldn’t have asked for a more pleasant interaction.This is not on the staff but ensuring there is a new battery in the key fob is important... there were a couple of times where I wasn’t sure if I was going to be able to lock/unlock the vehicle at some of our destinations. Spent $5 to replace the battery and it worked just fine afterwards.
10.0 Excellent2020 Jul 20
She was nicealthough she was nice, she should have pointed out the rates, bcoz the counter girl surely made sure i noticed it now that im away from the counter.
6.4 Good2019 Aug 27
Staff rushes you and does not make you feel valued, then again local people seem to not like tourist.A sense of friendly from the staff in Hilo would be nice. They are very unwelcoming.
10.0 Excellent2019 Jul 16
We had a great car and the unlimited miles were awesome! We had a great time!
3.6 Mediocre2018 Apr 01
We were given a Jeep that only could sit 4 people we had 5The car was in decent condition.We were given a Jeep that only had seats and belts for 4 people we had 5. They tried not to tell us we had to pay to upgrade for a larger car. When I booked the car I picked one to sit 5 people. We had to wait a long time and argue to get the car we booked.
6.4 Good2017 Jul 28
Agent asked me to read and write down the mileage. This appears to be their standard expectation which I am not accustomed to. To make matters worse, I had a hard time figuring out how to find that info on this car. For a rental that comes with unlimited mileage, this seems totally unnecessary.
Sunnycars
2 locations in Hilo Intl Airport
Sunnycars
Locations in Hilo Intl Airport
Recent reviews
Easirent
1 location in Hilo Intl Airport
Easirent
Locations in Hilo Intl Airport
Recent reviews
400 travelers who rented a car in Hilo Intl Airport gave the car agency they used an average rating of 8.7

Car rental locations at Hilo Intl Airport

Good to know

Most popular agency

Alamo

Most popular car type

Standard

Average price

₪644/day

Good deal

₪644/day

Top tips for renting a car at Hilo Intl Airport

  • 25% of our users found rental cars at Hilo Intl Airport for ₪644 or less
  • Book your rental car at Hilo Intl Airport at least 1 day before your trip in order to get a below-average price

FAQs about renting a car at Hilo Intl Airport