10.0 Excellent2022 Mar 30
I’ve had many different experiences with enterprise locations over the years. This location crew for both the pickup at Enterprise and drop off at Alamo was very efficient, fast, friendly, and professional. Kudos to them and makes me want to rent with Enterprise again! Great job, thanks!
8.0 Excellent2022 Jan 08
6.0 Good2021 Nov 22
Enterprise facilities in Kona are closed, all transactions are being handled at Alamo. This causes longer wait times to pick up the car and possibly even for a shuttle.
10.0 Excellent2021 Sep 22
Staff was very friendly and accommodating.
1.9 Horrible2021 Sep 08
They didn’t have an Fast Pass to offer us then tried to change us $15 per toll that we got charged for. We also got a ticket because their registration stickers weren’t up to date.
10.0 Excellent2021 Aug 23
Pick up was really easy. Hopefully prices will go down more though.
10.0 Excellent2021 Aug 11
All in all, the rental was a smooth as warm Hawaiian Lilicoi butter. The massive price was a bit of a jagged pill, but the service was great.
10.0 Excellent2021 Aug 10
the only thing that could have been better was the overall condition of the interior ..fair amount of wear and tear, but service, comfort, size, functionality was worth the rental price and pick up and drop were convenient as was the shuttle. in Kona
1.9 Horrible2021 Jun 24
They were VERY uncooperative with working with airline cancellations--to the point of cancelling our reservation when we could not pick the car up in Kona Hawaii due to being stuck in LA because our flight was cancelled,m
8.0 Excellent2021 Jun 01
Staff was friendly, very clear about the pickup and dropoff process, even though I didn't pick up my car from Enterprise (per instructions from the rental agency)I wish they'd had the car I'd reserved ready. Originally they tried pushing a crossover on me and even the car I got was not the one I reserved. Given how expensive gas is in Hawaii, I reserved a compact on purpose, and was disappointed to not receive one.