Car rental at Kona Intl Airport

Car rental at Kona Intl Airport

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Kailua-Kona, The Big Island, HI, United States - Kona Intl
27 May — 3 Jun
Same drop-off
Kailua-Kona, The Big Island, HI, United States - Kona Intl
Fri 27.05
Noon
Fri 03.06
Noon
Driver's age:

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Kona Intl Airport car rental reviews and directory

Rated #1
Alamo
Best rated
8.8 Excellent (266 reviews)
1 location in Kona Intl Airport
Alamo
Locations in Kona Intl Airport
  • 8.8
  • 8.9
  • 8.8
  • 8.9
  • 8.6
Recent reviews
10.0 Excellent2022 Mar 17
Very good service…fast and friendly. Vehicle seemed almost ready to be laid out to pasture and was not sparkling clean
10.0 Excellent2022 Feb 05
Service was great. Car was old and rundown.
6.0 Good2022 Jan 23
Rented the car ahead of time through Kayak. Showed up and rented the car. Went outside to find out they did not have enough cars and were waiting on cars to come in. There were probably 15 people also waiting. Thankfully it only ended up being an extra 30 mins, but no one notified us at counter.
8.0 Excellent2022 Jan 11
The shuttle from the airport to Alamo left a lotto be desired. Every shuttle driver told us to wait at a different spot. Finally after almost an hour we were picked up. Otherwise all was good
10.0 Excellent2021 Dec 23
Keep up the good work.
10.0 Excellent2021 Dec 21
From pickup to dropoff it was a smooth operation. Staff were very friendly and helpful with luggage in the transfer bus. Would definitely rent from Alamo again.
10.0 Excellent2021 Nov 28
Fast efficient service. Great car.
8.0 Excellent2021 Nov 17
Easy and convenient.
5.9 Okay2021 Sep 28
I booked Ford Mustang. The car I got was just old: almost 30K miles on odometer. I could never get windows fully closed. Alamo team is nice and responsive. Puck up and drop off were perfect.
10.0 Excellent2021 Sep 10
Shuttle was convenient and driver was very helpful and informative. The car was clean and sufficient for our needs. Overall, it was a smooth and easy getting in and out- exactly what you want when traveling.
Rated #2
Hertz
7.9 Good (357 reviews)
1 location in Kona Intl Airport
Hertz
Locations in Kona Intl Airport
  • 8.2
  • 8.1
  • 7.8
  • 7.6
  • 7.8
Recent reviews
2.0 Mediocre2022 May 08
worse line ever is anyone working anymore?
8.0 Excellent2022 Apr 28
Upkeep on the car could have been better. Windshield wiper nr]eeded to be replaced… the car had numerous scratches and dirty spots.. grease spots etc etc. Few times did NOT start. Had to try several times..
8.0 Excellent2022 Apr 25
The car was old (50K miles) and not completely clean on the outside.
2.0 Mediocre2022 Jan 13
Super long lines and the representative did not want to resolve the simple issue we had. Almost robotic answers.
8.0 Excellent2022 Jan 11
In general our rental experience in Hawaii was fine. Pick up was crazy due to the amount of customers and not enough rental agents. However, the agents themselves were very pleasant & professional, despite several disgruntled customers. Our rental was a brand new model, was clean and waiting for us after 90 minutes in line. Would rent via Kayak/Hertz again.
2.0 Mediocre2022 Jan 11
It was closed when I landed
4.0 Okay2021 Dec 24
I always thought Hertz had higher standards than other rental car agencies…. Rented a car in Kona Hawaii. I was given a 2019 car with over 33,000 miles. Disappointing. And what was even worst? The safety inspection for this car had expired 11/21. I rented the car in December… so, I was driving illegally until I was able to go back to the airport and switch cars. The agents response? “Oh. That must have been an oversight. You didn’t get stopped, did you?” I was lucky and had not been stopped by the police, but I can say one thing…. No more Hertz rentals.
2.0 Mediocre2021 Dec 22
Waited over an hour from the time I got in line until I got the car. Another family waited 2 hours. Unacceptable.
10.0 Excellent2021 Dec 18
Everything about the rental experience was fantastic. Good car and great service!
4.0 Okay2021 Nov 17
They were overwhelmed upon arrival, took well over an hour to get car. Car was cleaned in a rush, was in poor condition. Had confirmed an SUV but left with a minivan, no telling how long we would have waited for a proper car. Sales agent was deceitful in tactics to up-sell which I expect but selling pre-paid fuel when I specifically asked not to be was frustrating. Only bright spot of experience was their shuttle service drivers. Would not use them again.
Rated #3
Thrifty
7.4 Good (189 reviews)
1 location in Kona Intl Airport
Thrifty
Locations in Kona Intl Airport
  • 7.6
  • 7.8
  • 7.3
  • 7.3
  • 7.1
Recent reviews
4.0 Okay2022 Feb 26
Stood in line for over 1 hour :(
6.0 Good2022 Jan 14
Very long wait line for pick up. Tried to scare you into buying more insurance. Only 5 people allowed inside and everyone else has to stand outside. Yet they charged me $50 "Customer Facility Utilization" fee.. Would not recommend if other companies have comparable prices.
10.0 Excellent2021 Dec 27
Waiting in kona to pick up vehicle was awful!
1.9 Horrible2021 Oct 13
I wasn’t able to move my reservation due to a covid related matter. Wont be using kayak again.
10.0 Excellent2021 Sep 24
Good customer service ez dropoff
10.0 Excellent2021 Sep 17
Easy to take the shuttle, no lines, fast service. We did have another renter drive up next to us when we were returning the car that came way to close to fast as we were opening the car door and startled my passenger. Maybe a cone out would have prevented this from happening as it could have been a dangerous situation. Not your fault as it was not your employee but to prevent it in the future is good all around.
7.9 Good2021 Sep 13
It was good - it could've been faster.
3.9 Mediocre2021 Aug 13
The vehicle (a full sized suv) didn’t have anywhere near enough cargo space for the 6 of us. Also, the car was given to me with half a tank of gas and they wouldn’t allow a second (spouse) driver without additional fees. Not to mention the ~$150 in fees added on after I had been told by Kayak that I was “paid in full”.
5.9 Okay2021 Jul 19
The rental office seemed under-staffed. There was a long line out the door with people standing under the hot sun. We got lucky and arrived just before the big rush but still took 45 minutes to get our rental, which had been reserved. I would guess the people behind me could have taken 1.5-2 hours to get through, at the rate customers were being processed. We were offered an upgrade to a 15-seater full-size van in place of 2 mini-vans, but it ended up being a 12-seater. We actually had 13 people but made do with the youngest sitting on her mother's lap since we didn't want to spend more time at the rental office. The van was low-mileage though looked well-worn though clean enough. Check-out was much easier.
5.9 Okay2021 Jul 14
Prices very high right now in Kona
Rated #4
Payless
7.3 Good (103 reviews)
1 location in Kona Intl Airport
Payless
Locations in Kona Intl Airport
  • 7.4
  • 7.7
  • 7.2
  • 6.9
  • 7.2
Recent reviews
10.0 Excellent2022 Apr 25
They made everything quick and easy. Very good experience.
2.0 Mediocre2022 Mar 06
It took more than two hours to get my car they had Avis budget and Payless going to one building
10.0 Excellent2022 Mar 04
Good value for the money. The vehicle had minor cosmetic scratches and dents, but mechanically it was fine.
10.0 Excellent2022 Feb 27
Upgraded to a convertible Chevy Camero for a little more and really made my stay in Hawaii special.
2.0 Mediocre2022 Feb 21
It would made a lot of difference if they would only answer their phone calls. I tried multiple times to talk to someone regarding my rental. I was not able to make my flight and pick up my rental due to me being sick. All I wanted was to see if I could transfer the rental agreement paid in advance that I will add, so as to keep the rental. I think it’s highly unlikely I will use kayak or Payless car Rental ever again. Tell me something….. is it fair that you pay money up front to receive service and get none due to an illness??? I’m even willing to atleast get a rental voucher for future use. Not even that!!! Come on!!!! Really!!! Take my money and too bad so sad I couldn’t get my money’s worth. Pathetic! I will surely get to the bottom of this.
2.0 Mediocre2022 Jan 18
The first car they tried to give me was such a wreck & filthy I refused it. The second one offered was only slightly better. Not a decent car. And I paid way way too much.
7.9 Good2021 Aug 12
Payless employee who handled our rental had his mask under his nose or down on his chin most of the time he was waiting on us. There was no attempt to enforce even a tiny bit of social distancing in the line where we stood for about 40 minutes. I had to fend off the person behind me who thought leaving a foot between us was too much. Your shuttle drivers were extremely courteous and helpful.
10.0 Excellent2021 Jun 28
Great staff, convenient pickup and drop off, great value.Nothing, everything was perfect.
8.0 Excellent2021 Jun 18
You bet. The worker was very helpful with advise. The only problem was the pickup vehicle was not marked properly (Payless on a Budget Van in small letters.See above
8.0 Excellent2021 Jun 02
shuttle was easy and convenient and staff was very helpful and friendlya better selection of cares - I had to rent a minivan for ONE PERSON for 10 days
Rated #5
Budget
7.3 Good (134 reviews)
1 location in Kona Intl Airport
Budget
Locations in Kona Intl Airport
  • 7.5
  • 7.5
  • 7.2
  • 7.1
  • 7
Recent reviews
2.0 Mediocre2022 Apr 09
Wrong car was shown on the booking.
10.0 Excellent2022 Feb 13
Very quick pickup and drop off.
6.0 Good2022 Feb 06
The car’s alignment was off from the beginning making me constantly correct while driving
10.0 Excellent2022 Jan 30
Nice car. Got us where we needed to go.
10.0 Excellent2022 Jan 29
Car was a bit scratched, tires were balding
6.0 Good2022 Jan 22
Car was filthy—clearly had not been washed. Didn’t love make/model (chrysler) but that’s not a big deal. Staff friendly, shuttle prompt.
6.0 Good2022 Jan 16
Pick up took way too long. Jason took 15 minutes with one customer answering questions that made him seem as if he was a tour guide instead of CSR for Budget. 15 people were waiting as he catered to the one lady. After I completed the paperwork to rent, 20 minutes passed before our car was delivered. Entire process to rent and pick up took almost an hour. Monday 1/10 @5:30 pm
2.0 Mediocre2022 Jan 05
very slow, disorganized, car was not clean, overpriced, frustrating
2.0 Mediocre2021 Dec 23
My confirmation said I would get a 4Runner or comparable and they tried to give me a Ford Flex (for two of us!) then I had to pay much more for an AWD. I was thinking clearly from the flight and got tired of ‘negotiating’ so I just paid the extra fee. VERY Disappointing, I feel like I got scammed.
4.0 Okay2021 Dec 20
The car we were given did not have functional high beams. The windows were so dirty on the inside that we had to stop on the way to our hotel to clean them at a gas station. The washer fluid to wash the windshield was nothing but water and the wiper blades were significantly worn out. Normally not a big deal but these are all safety issues. Shame on you Budget!
Rated #6
Dollar
7.2 Good (292 reviews)
1 location in Kona Intl Airport
Dollar
Locations in Kona Intl Airport
  • 7.6
  • 7.7
  • 7
  • 7.3
  • 6.9
Recent reviews
6.0 Good2022 May 15
Pickup agents not friendly. Drop off was fine.
2.0 Mediocre2022 May 15
Never was able to get vehicle. Had to rent a car from a competitor.
2.0 Mediocre2022 Apr 20
After a 9 hour flight with two small children, we had to wait outside in the sun for more than two hours to get our vehicle. Terrible way to start a vacation.
8.0 Excellent2022 Apr 20
The car was not completely cleaned when received. The size was perfect & rode great. The price of extra drivers was costly. Customer Service was very welcoming though. I would consider using Dollar in the future.
2.0 Mediocre2022 Mar 27
Didn’t have car requested. Took 1.5 hours to get a car. Tank was 1/2 full which was noted on my papers by the manager. Left car with 3/4 tank and showed papers to return person. She noted such. Later got the bill for extra gas. For $37. Unable to reach the local office or a person at the toll free number. Worse car rental ever.
6.0 Good2022 Mar 17
Long wait to get car.
2.0 Mediocre2022 Mar 16
Intermediate car that was reserved was not available. Only three cars were available at check in, a Camero and two minivans. Initially chose the Camero but it was too low, limited visibility, and cramped with little trunk space. And the check engine light came on a hour after picking it up. Returned it the following day with essentially the same three vehicles to choose from. Took the black minivan with the black leather interior and liked it better. Better upright seating, visibility, and room. But why did it have heated seats and steering wheel in Hawaii?
6.0 Good2022 Mar 15
quality of car was poor. had to return for another one.
10.0 Excellent2022 Mar 15
Great service. Very helpful when we needed to extend our rental.
2.0 Mediocre2022 Mar 14
After 7 hour flight kept waiting by understaffed office for half hour to 45 minutes.
Rated #7
Enterprise
9 Excellent (90 reviews)
1 location in Kona Intl Airport
Enterprise
Locations in Kona Intl Airport
  • 8.8
  • 9.2
  • 9
  • 9.1
  • 8.6
Recent reviews
10.0 Excellent2022 Mar 30
I’ve had many different experiences with enterprise locations over the years. This location crew for both the pickup at Enterprise and drop off at Alamo was very efficient, fast, friendly, and professional. Kudos to them and makes me want to rent with Enterprise again! Great job, thanks!
8.0 Excellent2022 Jan 08
Just fine
6.0 Good2021 Nov 22
Enterprise facilities in Kona are closed, all transactions are being handled at Alamo. This causes longer wait times to pick up the car and possibly even for a shuttle.
10.0 Excellent2021 Sep 22
Staff was very friendly and accommodating.
1.9 Horrible2021 Sep 08
They didn’t have an Fast Pass to offer us then tried to change us $15 per toll that we got charged for. We also got a ticket because their registration stickers weren’t up to date.
10.0 Excellent2021 Aug 23
Pick up was really easy. Hopefully prices will go down more though.
10.0 Excellent2021 Aug 11
All in all, the rental was a smooth as warm Hawaiian Lilicoi butter. The massive price was a bit of a jagged pill, but the service was great.
10.0 Excellent2021 Aug 10
the only thing that could have been better was the overall condition of the interior ..fair amount of wear and tear, but service, comfort, size, functionality was worth the rental price and pick up and drop were convenient as was the shuttle. in Kona
1.9 Horrible2021 Jun 24
They were VERY uncooperative with working with airline cancellations--to the point of cancelling our reservation when we could not pick the car up in Kona Hawaii due to being stuck in LA because our flight was cancelled,m
8.0 Excellent2021 Jun 01
Staff was friendly, very clear about the pickup and dropoff process, even though I didn't pick up my car from Enterprise (per instructions from the rental agency)I wish they'd had the car I'd reserved ready. Originally they tried pushing a crossover on me and even the car I got was not the one I reserved. Given how expensive gas is in Hawaii, I reserved a compact on purpose, and was disappointed to not receive one.
Rated #8
National
8.7 Excellent (54 reviews)
1 location in Kona Intl Airport
National
Locations in Kona Intl Airport
  • 8.6
  • 8.9
  • 8.6
  • 8.7
  • 8.2
Recent reviews
10.0 Excellent2022 Mar 29
Joshua at National was awesome Great service the Best I’ve ever had,Mahalo 😀
10.0 Excellent2022 Mar 23
Easy check-in and drop off. When they didn't have a car in my size ready, they quickly resolved the problem. Other than the higher-than-normal car rental prices being charged across the industry right now, it was a great experience.
10.0 Excellent2022 Jan 16
Thank you for the quick and accurate transaction
10.0 Excellent2021 Dec 30
The gas tank was not completely full when I picked up the car. I did not realize it until I had already left the rental agency. It was probably a couple of gallons short. The agency was so busy last night, there was no way I was going to raise the issue as we had a flight to catch. When I picked up the vehicle, the agents kindly drove it right up to us. The problem being there was no place to actually adjust the seats etc. before I left. Not a big deal, but I would rather have time to familiarize myself with the car before I was expected to drive away.
6.0 Good2021 Dec 13
The experience was fine once I finally got in the car. There was no clearly designated shuttle to National from the airport, and only half as many shuttles in place as needed: the airport was a mob scene of people attempting to secure a space on a shuttle. Once at the rental kiosk their were long lines (40 minutes). Helpful service person upon reaching the counter. Then…another 30 minute wait with a crowd of 50+ people waiting for cars to be cleaned and delivered for rental. A terrible two hour ordeal to start a vacation.
8.0 Excellent2021 Dec 09
Corey was a big help. Good employees and rates
10.0 Excellent2021 Nov 02
There was only one "standard" car available when we arrived, a Nissan Altima, which wouldn't have been our choice of vehicles, but it was OK... very low to the ground
10.0 Excellent2021 Oct 28
The staff were all so nice! We found a guy's credit card on the floor board under the driver's seat and another wrapper in the Jeep. We didn't mind. But if someone else found his card, they might have tried to use it. We've shredded it.
1.9 Horrible2021 Sep 22
Shuttle is totally inadequate. After waiting in the sun for 45 minutes for the National shuttle we gave up on renting a car and caught a taxi to our hotel. Don't need that level of aggravation on vacation.
5.9 Okay2021 Sep 12
We had to return the car twice. Finally the third car worked.
Rated #9
Avis
7.1 Good (30 reviews)
1 location in Kona Intl Airport
Avis
Locations in Kona Intl Airport
  • 7.2
  • 7.1
  • 7.2
  • 7.1
  • 6.8
Recent reviews
2.0 Mediocre2021 Nov 02
Wipers were so bad I couldnt drive while it rained
10.0 Excellent2021 Aug 18
Windows were dirty but manageable
5.9 Okay2021 Aug 10
Drop off was super easy. Pickup was a nightmare. :( Nice people doing their best but severely understaffed.
5.9 Okay2021 Jul 22
While the staffs were fun and helpful, yet: (1) they did not sufficiently inform us that we need to paddle for 3 miles and this was not appropriate/doable with young children. (2) more importantly, they also did not pay attention to one of the kayaks as it got out of control, flipped by the waves, and put the amateur kayakers at serious risk of injury from hitting the cliff rocks. They were fortunate that were not hurt.
8.0 Excellent2021 Jun 06
Staff was helpful
10.0 Excellent2019 May 10
Fast car checkout and genuinely friendly staff
10.0 Excellent2019 Apr 07
Easy to pick up and returnAll was good
4.8 Okay2018 Oct 21
I felt cheatedEasy and efficient drop offI paid for insurance when booking through KAYAK and was then told there was no insurance on the car. This was an unpleasant surprise after a flight. Travelling with a baby (after a flight) I didn’t have the luxury of time to go through emails and booking details to find out where the confusion (or dishonesty) was. Turned out I bought separate insurance not linked to Avis and the car through KAYAK. So I ended up paying twice and the overall deal was a lot more expensive than it should have been. The Avis attendant also wouldn’t stop chatting unnecessarily so I couldn’t concentrate on the business of getting the car asap and my family to our accommodation. The car was OK but not clean enough but I guess acceptable for a rental.
2.8 Mediocre2018 Oct 16
Rates when booked does not match rates when picked upRates when booked does not match rates when picked up
5.6 Okay2018 Aug 21
Be sure to conduct walk aroundThe agent was pleasant and we were assigned the correct car. Cost was what we expected.The agent expected us to do our own car walkaround and record the results on a form attached to the key. There were several marks on the car - we took photos of the car in the rental parking lot to be safe. Be sure you do a walkaround before leaving with the car.
Sunnycars
2 locations in Kona Intl Airport
Sunnycars
Locations in Kona Intl Airport
Recent reviews
Easirent
1 location in Kona Intl Airport
Easirent
Locations in Kona Intl Airport
Recent reviews
1515 travelers who rented a car in Kona Intl Airport gave the car agency they used an average rating of 7.8

Car rental locations at Kona Intl Airport

Good to know

Most popular agency

Alamo

Most popular car type

Intermediate

Average price

₪215/day

Good deal

₪215/day

Top tips for renting a car at Kona Intl Airport

  • A car rental at Kona Intl Airport is convenient because it is so close to the airport. The Kona Intl Airport car rental center offers competitive rates and they have a wide selection of cars in their fleets, such as economy, minivans, trucks and SUVs, which are available for 4h, daily or weekly rates. They have no hidden fees, such as airport surcharges or mandatory insurance, which are often added to other car rentals.
  • The Kona Intl Airport car rental center is open 24h a day and they offer free shuttle service to the airport from their offices, which are located on Alii Drive. Auto return is also available for an additional fee per rental as well as long-term parking at the airport, usually billed per day. There is no charge for parking your vehicle here, and it's just as convenient as any other location in downtown Kona.
  • When you are through and need to return your vehicle, you are not required to do anything more than return it to the car rental agency’s location, and someone will take care of the rest. Just ensure that your keys are returned to the dropbox located in the lobby. You can easily access the car rental center by taking Palani Road or Alii Drive. The rental company's terms of agreement are outlined in detail before you sign off on them so there will be no surprises later. It is imperative that you read these carefully because they will outline everything from price adjustments for late returns to the excess and deductible on your liability protection.
  • The best time to pick up your car from the Kona Intl Airport car rental center is when you land at the airport because it will take approximately 20min to get there. During the weekends, it can take around 30min because of the heavy traffic. The Kona Intl Airport car rental center is open until about midnight every day, and they will accept late returns with an additional fee after this time for vehicles that are rented at weekly rates only.
  • 25% of our users found rental cars at Kona Intl Airport for ₪215 or less
  • Book your rental car at Kona Intl Airport at least 1 day before your trip in order to get a below-average price

FAQs about renting a car at Kona Intl Airport