10.0 Excellent2019 May 10
Pros: Fast car checkout and genuinely friendly staff
10.0 Excellent2019 Apr 07
Pros: Easy to pick up and returnCons: All was good
4.8 Okay2018 Oct 21
I felt cheatedPros: Easy and efficient drop offCons: I paid for insurance when booking through KAYAK and was then told there was no insurance on the car. This was an unpleasant surprise after a flight. Travelling with a baby (after a flight) I didn’t have the luxury of time to go through emails and booking details to find out where the confusion (or dishonesty) was. Turned out I bought separate insurance not linked to Avis and the car through KAYAK. So I ended up paying twice and the overall deal was a lot more expensive than it should have been. The Avis attendant also wouldn’t stop chatting unnecessarily so I couldn’t concentrate on the business of getting the car asap and my family to our accommodation. The car was OK but not clean enough but I guess acceptable for a rental.
2.8 Mediocre2018 Oct 16
Rates when booked does not match rates when picked upCons: Rates when booked does not match rates when picked up
5.6 Okay2018 Aug 21
Be sure to conduct walk aroundPros: The agent was pleasant and we were assigned the correct car. Cost was what we expected.Cons: The agent expected us to do our own car walkaround and record the results on a form attached to the key. There were several marks on the car - we took photos of the car in the rental parking lot to be safe. Be sure you do a walkaround before leaving with the car.
2.0 Mediocre2018 Apr 21
Disaster!Cons: April 2018: The absolute WORST rental car experience I have experienced. Worst of any retail/service experience, for that matter. Over 1 hour in line to get to the counter, only to be given my paperwork and then told to wait outside for another 45 minutes for the car! Management has created a culture of not caring about the customer, and it shows. Staff are surly, slow and uncaring. Exception: Phillip who took pity and went to get our car despite it not being his job. Do not subsidize this failed business and it’s incompetent management.
2.0 Mediocre2018 Apr 09
Worst customer service, disgusting carPros: Nothing, this was one of the least value for $ I’ve ever experienced. The car was dirty crashed and old and the customer service woman at the counter was unbelievably rude upon check in, don’t start your vacation off with this terrible branch in HawaiiCons: Nothing, this was one of the least value for $ I’ve ever experienced. The car was dirty crashed and old and the customer service woman at the counter was unbelievably rude upon check in, don’t start your vacation off with this terrible branch in Hawaii
10.0 Excellent2017 Apr 23
Pros: In and out great customer service, will be back next year and do it again
8.0 Excellent2017 Mar 03
RatesCons: I had a flight delay in Seattle on 1/29 and contacted Avis to advise that I would not arrive until the 30th. They would not extend my pick up date and I had to create a new reservation at a higher rate. What had been an ok rate, I now had to pay more. The rental process, the car, etc. was very good. I'm just disappointed in the rate change due to an airline snafu.
10.0 Excellent2017 Feb 21
Pros: Staff was friendly, car was clean.Cons: The line was long.