Great staff at the location and very easy drop off.Reviewed 2022 Jul 05
review from
10.0
They made everything quick and easy. Very good experience.Reviewed 2022 Apr 25
review from
2.0
It took more than two hours to get my car they had Avis budget and Payless going to one buildingReviewed 2022 Mar 06
review from
10.0
Good value for the money. The vehicle had minor cosmetic scratches and dents, but mechanically it was fine.Reviewed 2022 Mar 04
review from
10.0
Upgraded to a convertible Chevy Camero for a little more and really made my stay in Hawaii special.Reviewed 2022 Feb 27
review from
2.0
It would made a lot of difference if they would only answer their phone calls. I tried multiple times to talk to someone regarding my rental. I was not able to make my flight and pick up my rental due to me being sick. All I wanted was to see if I could transfer the rental agreement paid in advance that I will add, so as to keep the rental. I think it’s highly unlikely I will use kayak or Payless car Rental ever again. Tell me something….. is it fair that you pay money up front to receive service and get none due to an illness??? I’m even willing to atleast get a rental voucher for future use. Not even that!!! Come on!!!! Really!!! Take my money and too bad so sad I couldn’t get my money’s worth. Pathetic! I will surely get to the bottom of this.Reviewed 2022 Feb 21
review from
2.0
The first car they tried to give me was such a wreck & filthy I refused it. The second one offered was only slightly better. Not a decent car. And I paid way way too much.Reviewed 2022 Jan 18
review from
7.9
Payless employee who handled our rental had his mask under his nose or down on his chin most of the time he was waiting on us. There was no attempt to enforce even a tiny bit of social distancing in the line where we stood for about 40 minutes. I had to fend off the person behind me who thought leaving a foot between us was too much. Your shuttle drivers were extremely courteous and helpful.Reviewed 2021 Aug 12
review from
10.0
Pros:Great staff, convenient pickup and drop off, great value.Cons:Nothing, everything was perfect.Reviewed 2021 Jun 28
review from
8.0
Pros:You bet. The worker was very helpful with advise. The only problem was the pickup vehicle was not marked properly (Payless on a Budget Van in small letters.Cons:See aboveReviewed 2021 Jun 18
review from
8.0
Pros:shuttle was easy and convenient and staff was very helpful and friendlyCons:a better selection of cares - I had to rent a minivan for ONE PERSON for 10 daysReviewed 2021 Jun 02
review from
8.0
Cons:The cost of the rental reported by Payless was less than what we paid Priceline.Reviewed 2021 May 25