7.5 GoodBased on 84 reviews
Value for money
Pros: The staff was so nice and friendly. I had to wait about 5 minutes before I spoke to an agent which was fine. Then we had about a 8 minute wait till the car arrived. It was clean and good for us.
Cons: I’m not sure I agree with the “film the car as insurance that you got it in this condition”. In Maui I had a real person with a different company and I like that more.
Pros: Clean, good-working car. Drop off was easy and quick.
Cons: Picking up the car took over an hour. The staff was friendly but did not seem very concerned about getting people taken care of in a timely manner.
Cons: Super long wait upon pick up. And then the car had a bad battery. Had it jumped twice and exchanged the car for a worse car...
Pros: The staff at check out and check in were all super friendly and helpful.
Cons: I guess the Payless company is a small part of the volume as the 'paperwork' was actually paper for our rental. Would've been nice to have it electronic
Pros: Friendly staff
Pros: The staff was helpful and nice. The drop off took a longer. The hand-held machine did not read my return so I had to go to reception to check-in.
Pros: Staff was great. Drop off was easy. Shuttle drivers were friendly.
Cons: The front passenger seat had spill stains on it and the car was malodorous for a short while if we left it locked up for very long in the heat w the windows rolled up.
Cons: 1 hour 15 mins standing in line... BS
Pros: Loved the convertible upgrade!!!
Cons: Shuttle service from airport was hella slow!
Cons: Would have preferred the car we reserved and not the free "upgrade." The Jeep Compass made a sound like the wheel bearings were about to blow. The rental agent said it was normal. For a Jeep Compass. Maybe he was right.
Cons: Everything went smoothly
Pros: Staff was friendly.
Cons: Need more staff. Wait far too long to pickup car.
Standard (Jeep Patriot or similar) is the most frequently booked rental car type from Payless in Kailua-Kona.
Payless has 1 rental location in Kailua-Kona. Take a look at our Payless rental location map to find the best rental cars near you.