Guest reviews
Overall rating
7.5
Good
Based on 84 reviews
Cleanliness
Comfort
Pick-up/Drop-off
Value for money
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Pros
"Customer service was timely and pleasant"
(in 182 reviews)
"Car was clean cosmetically"
(in 1903 reviews)
"Staff was friendly at pickup."
(in 630 reviews)
Cons
"The car smelled like smoke"
(in 169 reviews)
"Will never rent there again."
(in 229 reviews)
"Have cars available if booked"
(in 2293 reviews)
Guest reviews
Recent reviews
Traveler rating
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Find reviews that mention:
customer service
car was clean
pick up the car
credit card
car available
pick up and drop
friendly staff
car was great
long line
car smelled
great car
great price
great value
waited a few minutes
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10.0
Pros: The staff was so nice and friendly. I had to wait about 5 minutes before I spoke to an agent which was fine. Then we had about a 8 minute wait till the car arrived. It was clean and good for us.
Cons: I’m not sure I agree with the “film the car as insurance that you got it in this condition”. In Maui I had a real person with a different company and I like that more.
review from
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8.0
Pros: Clean, good-working car. Drop off was easy and quick.
Cons: Picking up the car took over an hour. The staff was friendly but did not seem very concerned about getting people taken care of in a timely manner.
review from
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4.0
Cons: Super long wait upon pick up. And then the car had a bad battery. Had it jumped twice and exchanged the car for a worse car...
review from
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10.0
Pros: The staff at check out and check in were all super friendly and helpful.
Cons: I guess the Payless company is a small part of the volume as the 'paperwork' was actually paper for our rental. Would've been nice to have it electronic
review from
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8.4
Pros: Friendly staff
review from
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6.4
Pros: The staff was helpful and nice. The drop off took a longer. The hand-held machine did not read my return so I had to go to reception to check-in.
review from
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9.2
Pros: Staff was great. Drop off was easy. Shuttle drivers were friendly.
Cons: The front passenger seat had spill stains on it and the car was malodorous for a short while if we left it locked up for very long in the heat w the windows rolled up.
review from
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2.0
Cons: 1 hour 15 mins standing in line... BS
review from
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9.6
Pros: Loved the convertible upgrade!!!
Cons: Shuttle service from airport was hella slow!
review from
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8.0
Cons: Would have preferred the car we reserved and not the free "upgrade." The Jeep Compass made a sound like the wheel bearings were about to blow. The rental agent said it was normal. For a Jeep Compass. Maybe he was right.
review from
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10.0
Cons: Everything went smoothly
review from
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5.6
Pros: Staff was friendly.
Cons: Need more staff. Wait far too long to pickup car.
review from
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Where can I find Payless car rentals in Kailua-Kona?
Top tips for renting a car from Payless in Kailua-Kona
- Standard rental cars from Payless in Kailua-Kona are around 46% cheaper than other car types, on average
FAQs about renting a car from Payless in Kailua-Kona
What is the most popular rental car from Payless in Kailua-Kona?
How many car rental locations does Payless have in Kailua-Kona?
Does Payless have a car rental location at the airport: Kona Intl airport (KOA)?
Does Payless offer shuttle or airport pick-up services from Kona Intl airport (KOA)?
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