Book Avis car rentals in Kailua-Kona

Reviews for Avis in Kailua-Kona

Recent reviews

Traveler rating

Wonderful

2

Very good

2

Good

0

Okay

0

Fair

2

Mediocre

0

Poor

3

2.0

We were downgraded to a car we didn’t want. We reserved a Kia Soul but were given a Kia forte. The batteries in the key fob were drained and the key fob didn’t work. I had to manually lock and unlock doors. When we asked for a receipt when we returned the rental the representative at Avis was rude and unhelpful. I still don’t have a receipt for the rental.Reviewed 2023 Sep 27

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10.0

Pros:Fast car checkout and genuinely friendly staffReviewed 2019 May 10

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10.0

Pros:Easy to pick up and returnCons:All was goodReviewed 2019 Apr 07

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4.8

I felt cheatedPros:Easy and efficient drop offCons:I paid for insurance when booking through KAYAK and was then told there was no insurance on the car. This was an unpleasant surprise after a flight. Travelling with a baby (after a flight) I didn’t have the luxury of time to go through emails and booking details to find out where the confusion (or dishonesty) was. Turned out I bought separate insurance not linked to Avis and the car through KAYAK. So I ended up paying twice and the overall deal was a lot more expensive than it should have been. The Avis attendant also wouldn’t stop chatting unnecessarily so I couldn’t concentrate on the business of getting the car asap and my family to our accommodation. The car was OK but not clean enough but I guess acceptable for a rental.Reviewed 2018 Oct 21

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2.8

Rates when booked does not match rates when picked upCons:Rates when booked does not match rates when picked upReviewed 2018 Oct 16

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5.6

Be sure to conduct walk aroundPros:The agent was pleasant and we were assigned the correct car. Cost was what we expected.Cons:The agent expected us to do our own car walkaround and record the results on a form attached to the key. There were several marks on the car - we took photos of the car in the rental parking lot to be safe. Be sure you do a walkaround before leaving with the car.Reviewed 2018 Aug 21

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2.0

Disaster!Cons:April 2018: The absolute WORST rental car experience I have experienced. Worst of any retail/service experience, for that matter. Over 1 hour in line to get to the counter, only to be given my paperwork and then told to wait outside for another 45 minutes for the car! Management has created a culture of not caring about the customer, and it shows. Staff are surly, slow and uncaring. Exception: Phillip who took pity and went to get our car despite it not being his job. Do not subsidize this failed business and it’s incompetent management.Reviewed 2018 Apr 21

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2.0

Worst customer service, disgusting carPros:Nothing, this was one of the least value for $ I’ve ever experienced. The car was dirty crashed and old and the customer service woman at the counter was unbelievably rude upon check in, don’t start your vacation off with this terrible branch in HawaiiCons:Nothing, this was one of the least value for $ I’ve ever experienced. The car was dirty crashed and old and the customer service woman at the counter was unbelievably rude upon check in, don’t start your vacation off with this terrible branch in HawaiiReviewed 2018 Apr 09

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10.0

Pros:In and out great customer service, will be back next year and do it againReviewed 2017 Apr 23

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8.0

RatesCons:I had a flight delay in Seattle on 1/29 and contacted Avis to advise that I would not arrive until the 30th. They would not extend my pick up date and I had to create a new reservation at a higher rate. What had been an ok rate, I now had to pay more. The rental process, the car, etc. was very good. I'm just disappointed in the rate change due to an airline snafu.Reviewed 2017 Mar 03

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10.0

Pros:Staff was friendly, car was clean.Cons:The line was long.Reviewed 2017 Feb 21

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6.4

Pros:Short line for Avis members.Cons:No car ready when I arrived. Car had tape residue marks over all door and trunk seams. Car was so under-powered, it was scary driving it. There are many steeply graded roads on the Big Island. The car slowed to 20 MPH trying to ascend some of the hills.Reviewed 2016 Sep 24

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• What is the most popular rental car from Avis in Kailua-Kona?

  Compact (Buick Encore or similar) is the most frequently booked rental car type from Avis in Kailua-Kona.

• How many car rental locations does Avis have in Kailua-Kona?

  Avis has 1 rental location in Kailua-Kona. Take a look at our Avis rental location map to find the best rental cars near you.

• Does Avis have a car rental location at the airport: Kona Intl airport (KOA)?

  Yes

• Does Avis offer shuttle or airport pick-up services from Kona Intl airport (KOA)?

  Yes