Pros: the car was easy to drive
Cons: Horrible experience at pick-up. Had to wait for over an hour to get a car, sitting on the pavement. Alamo did not have the cars to cover the reservations. Manager gave me, and others, a free tank of gas (by telling us to return the cars without filling up the gas tank) as an apology for the mess at pick-up. That was considerate, but, when i dropped the car off i was given no receipt from Alamo. When i checked my credit card statement, I saw that Alamo had charged me nearly $70 more than the rental agreement. Clearly, that was for filling up the gas tank that I was told to return empty as a courtesy. I sent Alamo an email two days ago about this. NO response so far.
Cons: One hour to get the car, and not what I wanted
Cons: It was very professional will use again
Pros: Nice car, hassle free. Wait was short. Good price. Not too much upselling
Pros: Staff helpful and friendly. Pick-up and drop off easy in these difficult times.
Pros: Price was AWESOME, service was GREAT and the van was clean.
Cons: My fellow travelers.
Pros: easy to pick up car and kiosk worked fast
Pros: Staff were helpful...
Cons: Waited a bit for shuttle upon arrival, one of the other shuttles ended up bringing us. Long line when picking up the car... made me try the kiosk, which worked well. Our Jeep had a short in the radio so we could not play music from my iPhone.
Pros: Easy pick-up and drop off.
Pros: All the staff was friendly
Pros: Staff was very friendly, pick up and drop off was easy.
Cons: The truck smelled bad, like it had driven through something stinky or had run over something and the smell was stuck to the bottom of the vehicle. We were camping, and every time we would turn off the vehicle, the heat from the engine would amplify the smell and it would fill up our campsite.
Pros: No line when we first got there so it was quick and easy to pick up our car.
Cons: The car itself was a bit dirty and had radio buttons and an antenna that didn’t work. It was also a really bumpy ride for a Jeep Wrangler.
Standard (Jeep Patriot or similar) is the most frequently booked rental car type from Alamo in Kailua-Kona.
Alamo has 1 rental location in Kailua-Kona. Take a look at our Alamo rental location map to find the best rental cars near you.