Book Thrifty car rentals in Kailua-Kona

Reviews for Thrifty in Kailua-Kona

Recent reviews

Traveler rating

Wonderful

10

Very good

4

Good

1

Okay

5

Fair

4

Mediocre

0

Poor

11

8.0

The drop off was good and quick. The pickup took 45 min....long lineup. The car was clean and good,Reviewed 2023 May 18

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2.0

Wait for more than two hours to pick up the car ，inside the car has lots roaches ，while driving the roach climb out on the inside of the window ，the left over pizza in box leave in back seat of the car for coup of hour ，there already have three roaches inside the box eating the pizza ，never used this company again．Reviewed 2023 May 03

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4.0

Cons: - We learned the hard way that Thrifty does not provide a shuttle to the pickup location we used, so this added ~$80 of taxi fares, a few hours of time, and a lot of stress to get to our vehicle and back to the airport. Given that they advertise having an airport shuttle, this feels unethical and should absolutely be disclosed. - The vehicle had a partial tank of gas and we would have been charged for the difference if we hadn't noticed this and brought it to the agents attention Pros: - The actual humans we interacted with were friendly and helpful and did their best to make a great experience for us.Reviewed 2023 Apr 22

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10.0

Excellent all around!Reviewed 2023 Apr 19

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2.0

I prescribed a pickup at Kona airport What I got was a downtown rental That was closed when I got to the airport office at 10:30 Airport Office manager refused to do the rental from there because "we have no cars" & suggested i) I try to find a cab at the airport to take me 25 mi north (est cost $80US), & ii) that in the morning I take a tax i (est cost, >$120 US) to downtown to see if the rental was still there. Absolutely brutal customer relations. She didn't care whether my wife & i lived or died. I was completely disgusted. Never been treated so badly by anyone, ever. Eventually the counter guy found me an old Dodge van for a day (cost $160 + tax etc) so at least I could take my wife to our destination. The van was filthy. I mean, filthy. And if my wife wanted to drive, sorry that will be $13/day Took the filthy van back next morning & went across the St. to Budget & got a car. Budget didn't say "we have no cars". Budget said: "if your wife wants to drive, go ahead. No charge." I will never ever under any circumstance sign up to rent a car from Thrifty. In fact, I will not use your service ever again because you completely mislead me by getting my rental from a place 20 miles from where I was. AWFUL.Reviewed 2023 Mar 08

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8.0

The vehicle was tired and in need of maintenance. The vehicle I requested was not available, but they comped me an extra driver to compensate.Reviewed 2023 Feb 15

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2.0

We waited over an hour in line to pick up a car. When we got to the front, we were told that we would have to wait at least another hour for a car as there were no cars of the type we reserved available.Reviewed 2023 Jan 25

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8.0

Our only problem was that the car had only 2/3 tank of gas when we picked it up. We noticed this shortly after leaving the lot and returned immediately and they topped off the tank.Reviewed 2023 Jan 20

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2.0

Took 90 minutes for car to be ready upon pickup. No wiper fluid. Car had bugs on floor in front seat. No one said sorry, or offered and compensation when we returned car and told them about problems. EwReviewed 2023 Jan 04

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2.0

To begin with the shuttle service never came! We waited at the airport for 27 minutes. A shuttle driver from a competitor company picked us up and dropped us at Thrifty. The attendants were very unprofessional. The car was not clean. The windows were very dirty. Glad I only had the car for 20 hours! I’m going back to Hertz.Reviewed 2022 Dec 14

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2.0

The return was easy. The pick up could have been better, had to wait for an hour and a half to pick up the car. Original reservation is at 10 didn’t leave the lot until 1130Reviewed 2022 Oct 29

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6.0

Ease of pickup and drop off. Odor in car when AC was off.Reviewed 2022 Aug 31

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• What is the most popular rental car from Thrifty in Kailua-Kona?

  Supplier choice (Class Special Sedan or similar) is the most frequently booked rental car type from Thrifty in Kailua-Kona.

• How many car rental locations does Thrifty have in Kailua-Kona?

  Thrifty has 2 rental locations in Kailua-Kona. Take a look at our Thrifty rental location map to find the best rental cars near you.

• Does Thrifty have a car rental location at the airport: Kona Intl airport (KOA)?

  Yes

• Does Thrifty offer shuttle or airport pick-up services from Kona Intl airport (KOA)?

  Yes