Guest reviews
Overall rating
7.5
Good
Based on 163 reviews
Cleanliness
7.6
Comfort
7.9
Pick-up/Drop-off
7.4
Value for money
7.2
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Pros
"Car was nice and clean"
(in 2376 reviews)
"The staff was very helpful"
(in 959 reviews)
"So amazing customer service from Brad"
(in 242 reviews)
Cons
"Thrifty's customer service was terrible."
(in 203 reviews)
"Car was very dirty inside."
(in 69 reviews)
""Nothing, no cars were available.""
(in 2242 reviews)
Recent reviews
Traveler rating
28
13
14
13
13
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
friendly staff
great car
easy drop
car available
quick and easy
compact car
car smelled
great price
great experience
great value
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5.6
Pros: Staff was outstanding; process was quick. Actual car...could have been sharper and cleaner
Cons: I am grateful for the service and effort despite this and all rental car companies getting caught during a perfect storm of love inventory and high demand on island during our visit. That said, despite receiving an upgrade (thx!) the vehicle had a cosmetic/service issue with the front spoiler/air dam that forced me to deal with it personally. Not a deal breaker, but an annoyance during our vacation.
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10.0
Pros: Staff friendly. Car nice and roomy.
Cons: can't think of anything
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2.0
Pros: Nothing.
Cons: Your agent would not honor the rental reservation because our flight arrived late. While there were cars available on your website, the agent said she had no cars available. We had to rent a car from Avis. I will never rent from Thrifty again and I will tell everyone I know about the horrible experience I had with your company and your representative.
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2.0
Cons: Tried to charge me for rental when Covid closed Hawaii to tourists.Said they wouldnt refund me Beyond ridiculous!
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2.0
Pros: There was NOTHING to like
Cons: It would have been a lot better if I could have rescheduled this reservation. As it was, I was 4000 miles away, unable to use this rental because of the covid-19 issue.
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10.0
Cons: due to the covid 19 virus, the car rental had to be cancelled and they gave all our money back. i was impressed how thrifty handled the situation and would use them again for car rental
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6.8
Pros: drop off was easy
Cons: rental agent pushy
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10.0
Pros: Lost money clip with insurance and credit cards, cash, and id card at drop-off parking (I think) and all were returned. My thanks to the honest folks involved. I am thankful and impressed by these great honest floks!!!
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2.0
Cons: They gave me another persons car and when I stated that this wasn’t the car I made a reservation for they wanted to charge me more. When returning the car, the contract was in another persons name which would explain why they made me take a car I had not requested.
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5.6
Cons: There were additional fees not included with the initial purchase.
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8.4
Cons: There was no indication of how much this rental actually cost. There was a hold of $200 on my card and then an additional charge of $20. So what I was planning on about a one day rental costing $81 plus tax....so about $100....Not $220 for a one day rental
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5.2
Pros: Staff was great.
Cons: If all taxes and fees were included in the cost upfront. We were hit with another $250 at the counter.
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Where can I find Thrifty car rentals in Kailua-Kona?
Top tips for renting a car from Thrifty in Kailua-Kona
- Standard rental cars from Thrifty in Kailua-Kona are around 46% cheaper than other car types, on average
FAQs about renting a car from Thrifty in Kailua-Kona
What is the most popular rental car from Thrifty in Kailua-Kona?
How many car rental locations does Thrifty have in Kailua-Kona?
Does Thrifty have a car rental location at the airport: Kona Intl airport (KOA)?
Does Thrifty offer shuttle or airport pick-up services from Kona Intl airport (KOA)?
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