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The crews at check in counter are not professional, they are talking and playing around. Also no entertainment on the plane

2 failed landing attemps before going to Nagoya airport for refueling. After 3 hours of taxiing, we still needed 3 attemps before a succeeded landing (after the 5th attempt finally!). In total, 11 hours inside the plane instead of 4h30, and with only a crappy piece of bread to feed us. A shame.

Cons: I boarded 90 minutes late.

Pros: On time.

Cons: No entertainment was provided.

Pros: No IFE without warning. 16 hrs. of nothing. very uncomfortable seats. Flight admits HKA going under and can not pay bills, customers suffer.

Cons: No IFE without warning. 16 hrs. of nothing. very uncomfortable seats. Flight admits HKA going under and can not pay bills, customers suffer.

Pros: No IFE without warning. 16 hrs. of nothing. very uncomfortable seats. Flight admits HKA going under and can not pay bills, customers suffer.

Cons: No IFE without warning. 16 hrs. of nothing. very uncomfortable seats. Flight admits HKA going under and can not pay bills, customers suffer.

Cons: Entertainment needed

Pros: New aircraft

Cons: There was no entertainment at all for the entire 15 hours.

Pros: Crew was great.

Cons: Entertainment was not functioning whatsoever during the 15 hour flight, not enough food choices.

Cons: No inflight movies

Pros: Nothing

Cons: It could have been business class like kayak sold me

Pros: Horrible.

Cons: Everything was wrong and kayak knew they were selling me a scam ticket.

Cons: Get better food

Pros: A little bit better with the service but the opportunity to be great like the other airlines I experienced was missing. To be honest the plane was one of the newest model around but looking and observing at the seats and restrooms, etc, I was not impressed. I feel like it was so cheaply done and maintenance was so poor.

Cons: Offering cheap fares does not mean poor service and being treated with rudeness and so so service. In every year that I travel, I try different airlines to see and experience. I say that this experience is the worst and will be forever be embedded/marked on my list. They should look into service more to make up for other shortcomings I observed. Really felt bad not for me but for the other people who also got mistreated with the crews rudeness and their mean attitude towards work and guest. I work in a service Industry and all I can say they are not even at par to our lowest standards in what we do at our work.

Pros: The attitude of the crew was not acceptable. They are mean and rude to paying guest. The service was unacceptable. It was a cheap airfare and you also get cheap service. First time I flew with this airlines and It was super disappointment that I got from the crew. The airplane was newer but they could be better. They can learn better service from other airlines I booked with. Also, better quality of overall experience.

Cons: Better touches on the seats, more cleanliness, doing it rightly than cheaply and most of all they should learn SERVICE from other airlines. Not because I bought a cheap fare does not mean we deserve a rude and mean service from the crew!

Pros: price

Cons: A crew member gave my boyfriends seat to someone else without asking us.

Pros: The price point.

Cons: The consistency of check in. Wasnt charged for bringing skate boards with luggage but was charged on the return home as an exta piece of luggage.