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One location in Honolulu Airport
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10.0 Wonderful
May 2021
Pros:
The service was great!Cons:
The price of rental cars since Covid is terrible-not sure if the companies are trying to make up for the money lost or additional cleaning has to be done but the cost is ridiculous.2.0 Poor
May 2021
Cons:
They were closed when we flew in-never got the car!2.0 Poor
Apr 2021
Pros:
The car was beat up, trashed, not cleaned, not covid friendly.Cons:
A car that was cleaned and had working doors.8.0 Very good
Mar 2021
Pros:
YepCons:
Long lines at check in, waited till next day to get car10.0 Wonderful
Mar 2021
Pros:
Staff was great at both pickup and drop off!4.0 Mediocre
Mar 2021
Pros:
The drop off was very easy.Cons:
The car was very dirty at pick up. As if the vehicle is was not cleaned after the last guest. Very disappointing when paying for a vehicle of that type.One location in Honolulu Airport
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2.0 Poor
Aug 2018
Pros:
Convenient at airportCons:
The price went up 200$ after prepayment without extra insurance!10.0 Wonderful
Jul 2018
Pros:
First mini van they gave me didn’t have fold down seats. Went back to counter ang was given another vehicle no problem. Upon returning my van, I was asked which airlines I was taking. I responded that I was local going to walk back to my office about 3 blocks away. No problem, they offered me a ride to my office. Thank you Hertz. Aloha3.6 Poor
Jun 2018
Pros:
I liked that it’s right across the arrival gates.Cons:
That they charge you by the hour after a contracted time is up. It’s like renting a love motel except they screw you over. Trying to drop off the car at a poorly managed hnl terminal give yourself 15-30 extra minutes once you arrive at the airport to drop off.8.0 Very good
Jun 2018
Pros:
Easy drop off. Got the car I reserved.Cons:
Pick up line was long. Not enough employees to help everyone in a timely manner.8.0 Very good
Jun 2018
Pros:
Fairly cheap rentalCons:
I paid on line with my debt card and at the counter they wanted another credit card! I wanted to have it charged to my debt card.10.0 Wonderful
May 2018
Pros:
Really good curb service from George and Gail at check-in. They helped us to the tickrt counter. Above and beyound. Joe FisherOne location in Honolulu Airport
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2.0 Poor
Nov 2022
10.0 Wonderful
Nov 2022
10.0 Wonderful
Oct 2022
4.0 Mediocre
Oct 2022
2.0 Poor
Oct 2022
2.0 Poor
Oct 2022
One location in Honolulu Airport
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2.0 Poor
May 2021
Pros:
Car was goodCons:
Had to take a cab from the airport after waiting 45 minutes for thrifty shuttle. Awful6.0 Okay
May 2021
Cons:
Only 2.5 employees writing up contracts, it took about 50 minutes to get the car4.0 Mediocre
May 2021
Pros:
Staff was good. Drop off was easy.Cons:
Pickup was atrociously long. Car was dirty inside and out. Still dont have a receipt and have been charged an additional $174??10.0 Wonderful
May 2021
Pros:
My flight got in late at night. I usually use Enterprise but the airport branch was closed so I took a risk and booked Thrifty. I'm glad it panned out. The staff member was efficient and kind. I feel like given the rental car shortage in Hawaii the price was reasonable. Pick up and drop off was a breeze.Cons:
When we came to drop off the car, since the lot is both Dollar and Thrifty I wasn't 100% sure where I was supposed to park because all of the signs say Dollar. An un-uniformed man motioned for me to park in a spot then wandered off. Once we unloaded the car he popped back up, collected our rental contract and keys and sent us to the shuttle line. Overall 4.9 out of 5.4.0 Mediocre
May 2021
Cons:
The wait for pick up was AWFUL. An hour to get the car. No sense of urgency from staff and they were not apologetic for the long wait. The long wait was not unique to the day I picked up because when I returned the following day to drop off the car the lines were just as long.8.0 Very good
Mar 2021
Cons:
No was goodOne location in Honolulu Airport
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2.0 Poor
Aug 2022
2.0 Poor
May 2022
8.0 Very good
May 2022
2.0 Poor
May 2022
2.0 Poor
Apr 2021
Cons:
Budget have us a car with bad brakes. We paid extra for a nicer car but instead had a scary car that sounded like a rust bucket every time I tapped the brakes. Will never let this happen to me in again.6.0 Okay
Apr 2021
Cons:
The check in process. The agent seemed flustered and not really sure how to process some things.One location in Honolulu Airport
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6.0 Okay
Mar 2020
Pros:
The car was nice. It performed well. A customer service person, after some work on the phone, help me fix two of the issues.Cons:
The car was not completely clean, inside and out. But, the worst part, was that they rewarded me for spending more money - extending my rental - by almost doubling my daily rate. Also, they would not offer a weekly rate, even though I had the car for 8 days, because I initially started renting for only 4 days.8.8 Very good
Feb 2020
Pros:
Helpful, recommended upgrades which we chose to do.Cons:
Pick-up wait was over 40 minutes, which happens but other company’s lines shifted faster or had less people. But grateful for the service, thank you!4.4 Mediocre
Jan 2020
Pros:
Easy drop offCons:
Really aggressive upsell attempts at pickup for better model, insurance, gas. Car was a worn out Kia Optima which felt like a big step down from the Camry pictured when I booked the car. I got the strong impression the agent gave us the worst car he had because we booked through Kayak and refused all the upsells9.2 Wonderful
Dec 2019
Pros:
Staff helpful in explaining billing, fuel cost options, insurance concerns2.0 Poor
Nov 2019
Pros:
Nothing10.0 Wonderful
Nov 2019
Pros:
very easyCons:
Not muchOne location in Honolulu Airport
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10.0 Wonderful
May 2021
Pros:
Drop off super easy! And great serviceCons:
Have a number to reach for the particular dollar rental in order to get direct information not just from a hotline10.0 Wonderful
May 2021
Pros:
Lady at the checkin and the end. Staff and the car spectacular. Second time in a row with SIXT. I would not use anyone else8.0 Very good
May 2021
Cons:
Took over about an hour for pick up6.0 Okay
May 2021
Cons:
We waited 3 hours total in line for the car rental pickup2.0 Poor
Apr 2021
Cons:
Pickup was insanely long. Hot sun and line out the door. Took an hour. Had ordered a small SUV and was given an Impala for same price, which was ridiculous anyway at $150/day.8.0 Very good
Apr 2021
Cons:
The vehicle did not have any windshield washer fluid in it and the windshield was really dirty.One location in Honolulu Airport
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10.0 Wonderful
Mar 2021
Pros:
I loved the unlimited mileage, the customer service was phenomenal they came and picked me up from the airport at 7:10pm even though they close at 7pm. The whole process was quick and easy!3.2 Poor
Jun 2019
Pros:
Process was super easy!Cons:
the employees were VERY rude8.4 Very good
Feb 2018
Pros:
Car was reasonably clean and in good condition. Some upholstery stains. Only when asked the shuttle driver explained "tips" in an understandable manner without putting pressure or guilt on us. Insurance was available in 3 price ranges. I bought it this time. Representative explained insurance coverage on an island costs more than on the mainland. Even with coverage from my car insurance company there could be uncovered costs. Check with your insurance provider and try to get it in writing. They took reasonable photos off the car sides and hood. The photos covered us, but just barely. I would rent again!...just a little more wisely! Happy Travels!Cons:
Car had smoke smell that cleared out the end of the week. Shuttle drivers hope for larger tips because they are only paid a base like restaurant staff. A little bit of pressure to buy insurance. I decided to buy this time. Almost had an accident twice while there, but got lucky. Accused of damaging the car. Damage was not clear in the photos when we picked up the car. We were assured that the photos got everything. DON'T TAKE ANYONE'S WORD FOR THE QUALITY OF THEIR PHOTOS. INSPECT THE CAR HIGH AND LOW YOURSELF!! We were lucky this time, but from now on I will inspect the car myself and ask for extra photos. I may even take some myself before I leave the lot.6.0 Okay
Jan 2018
Pros:
Almost made me go with a smart mini car even though I had prepaid for an economy size. Finally relented and let me take a Honda Fit.Cons:
The shuttle from the airport to the rental place only comes every 30-45 min. Had to call the company and ask where the shuttle was.3.2 Poor
Jan 2018
Pros:
That it was cheap.Cons:
Representatives took forever to assist me even though there was only one other customer there. They’re online system was glitching when I placed my reservations so I got 4 reservations for the same dates so I had to cancel 3. They charged me $108 cancellation fees for the 3 reservations I had to cancel. When I ask the representative when I returned the rental, she didn’t know why and later called me to let me to call customer service, who couldn’t do anything but told me to email the customer service email. Worst customer service ever.2.0 Poor
Dec 2017
Pros:
Nothing to likeCons:
We paid the price for a four door car which was supposed to be Hyundai elentra equivalent. It turned out to be a Smart two door. The waiting time for the pick up was more than an hour?? We really hope the company operators themselves try using Economy Rent A Car and experience how terrible it is as so many reviewers have mentioned.One location in Honolulu Airport
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10.0 Wonderful
Apr 2021
Pros:
Excellent staff. Nice choice of cars.7.2 Good
Feb 2020
Pros:
Drop off was greatCons:
Line in terminal was interminable. Really bad service at pickup.9.6 Wonderful
Jan 2020
Pros:
Pickup and drop off was easy and people friendly. Pick up area was tricky to find.Cons:
I reserved an intermediate sedan and they tried to give me a compact car. Should stick to size reserved. But was quick to correct it so we had no issues.7.6 Good
Jan 2020
Cons:
So many add-on fees really drove up the total cost.10.0 Wonderful
Dec 2019
Pros:
Staff was very friendly, both at pick up and drop off. Very efficient, little wait to pick up. Car was in good shape and easy to pick up and drive out.Cons:
Interior of car could have been a bit cleaner (one or two spots needed a wipe with a damp napkin) but nothing egregious.8.0 Very good
Jun 2019
Pros:
Staff was friendly, car was fine. Speakers for the radio were a little blown out - would fade-away then get loud again. Overall a good place to rent from.One location in Honolulu Airport
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8.0 Very good
Mar 2021
Pros:
Loved the car. Easy pick up.6.0 Okay
Jan 2021
Pros:
Pickup counter staff was excellent and efficient.Cons:
Counter was closed when returning the car and we were never notified to return to a different location at any point. It made for a VERY frustrating experience.2.0 Poor
Dec 2020
Cons:
Covid scare mid rental. Unclear what/if covid policies are mid rental if I need to return car.10.0 Wonderful
Nov 2020
Pros:
EasyCons:
Nothing10.0 Wonderful
Nov 2020
Pros:
Spacious, eco fuel, runs smoothCons:
Everything was excellent8.0 Very good
Sep 2020
Pros:
It was good.One location in Honolulu Airport
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10.0 Wonderful
Apr 2021
Cons:
Everything was great4.0 Mediocre
Jan 2021
Pros:
Size of vehicleCons:
We rented a Chrysler Pacifica for Two weeks in Hawaii. The air conditioner worked intermittently which was very inconvenient when traveling with a family of six.2.4 Poor
Jun 2020
Cons:
Clean smoke free car more than one agent checking customers8.0 Very good
Nov 2019
Pros:
Friendly, quick pick-up/drop offCons:
First car smelled bad and I had to switch. I also was upgraded to car but that car (jeep wrangler) had no charger for cell phone or bluetooth. So it was a nicer car but with less amenities.6.4 Okay
Sep 2019
Pros:
The drop off was easy and quick. The car was clean for the most part. Drove fine.Cons:
When we arrived to pick up the car we waited in line for the desk for an hour. Then we went upstairs and proceeded to wait another one hour 45 minutes. So altogether we waited 2 hours 45 minutes. And the waiting area was 90 degrees because it was outside.6.4 Okay
Aug 2019
Pros:
Staff at drop off was very helpfulCons:
Customer service at pickup was grumpy and not very helpfulOne location in Honolulu Airport
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2.0 Poor
Mar 2022
10.0 Wonderful
Feb 2022
2 locations in Honolulu Airport
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One location in Honolulu Airport
Locations in Honolulu Airport
4299 Lawehana st.
+1 808 833 7575
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2929 Koapaka Street
+1 808 374 2137
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2929 Koapaka Street
+1 808 347 2886
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300 Rodgers Blvd
+1 808 833 8361
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Locations in Honolulu Airport
Honolulu Airport International HNL
+1 808 833 8361
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300 Rodgers Blvd, Honolulu
+1 808 833 8361
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One location in Honolulu Airport
Locations in Honolulu Airport
852 Mapunapuna St
+1 808 352 4890
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Most popular agency | Thrifty |
---|---|
Most popular car type | Mini |
Average price | ₪320/day |
Good deal | ₪272/day |