Recent reviews
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7.6
Pros: All staff where helpful and friendly.
Cons: Drop off add on fees were ridiculous. I understand some are pushed by the city and airport but it's financial rape of a captive audience.
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6.8
Cons: We were to pick up the car at 9:00 am. It took an hour for them to locate the car.
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10.0
Good service in Jackson, Ms
Pros: The staff made sure I had a vehicle that worked for my needs and quick. The vehicle was clean and ready. Excellent
Cons: none
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10.0
Pros: Great experience
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10.0
Pros: upgraded vehicle for the same cost Easy in and out process
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9.2
Pros: Quality and quickness
Cons: Nothing
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6.0
Pros: The price was not bad. But I guess you get what you pay for!
Cons: The guy working at the counter (from Hertz even thought I was renting from Thrifty) could take a few lessons in customer service. He was rude and argumentative. But that was understandable since he then had his manager call me as soon as I left the airport (WHILE I WAS DRIVING). His manager was also severely lacking in customer services. When asked directly about policies on the company website, he got very defensive and began yelling at me. I apologized for his lack of knowledge and hung up because I don't usually use the phone while I am driving. I will NEVER rent from them again. Their people are not trained in their policies and exceptions. And then they are rude. I did not find either one of their behaviors acceptable when dealing with anyone, much less your customer! Imagine the treatment I would have gotten if I had had a problem and needed help! The car was only mildly clean and it smelled.
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8.8
Smelled of marijuana.
Pros: Customer service was very nice, and the car was great, but it smelled of marijuana. I bought an air freshener but that didn't help much.
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2.0
Pros: Nothing
Cons: Poor car selection, terrible check in and drop off process.
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10.0
Good service in Jackson, Ms
Pros: The staff made sure I had a vehicle that worked for my needs and quick. The vehicle was clean and ready. Excellent
Cons: none
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10.0
Pros: Great experience
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10.0
Pros: upgraded vehicle for the same cost Easy in and out process
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9.2
Pros: Quality and quickness
Cons: Nothing
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8.8
Smelled of marijuana.
Pros: Customer service was very nice, and the car was great, but it smelled of marijuana. I bought an air freshener but that didn't help much.
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7.6
Pros: All staff where helpful and friendly.
Cons: Drop off add on fees were ridiculous. I understand some are pushed by the city and airport but it's financial rape of a captive audience.
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6.8
Cons: We were to pick up the car at 9:00 am. It took an hour for them to locate the car.
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6.0
Pros: The price was not bad. But I guess you get what you pay for!
Cons: The guy working at the counter (from Hertz even thought I was renting from Thrifty) could take a few lessons in customer service. He was rude and argumentative. But that was understandable since he then had his manager call me as soon as I left the airport (WHILE I WAS DRIVING). His manager was also severely lacking in customer services. When asked directly about policies on the company website, he got very defensive and began yelling at me. I apologized for his lack of knowledge and hung up because I don't usually use the phone while I am driving. I will NEVER rent from them again. Their people are not trained in their policies and exceptions. And then they are rude. I did not find either one of their behaviors acceptable when dealing with anyone, much less your customer! Imagine the treatment I would have gotten if I had had a problem and needed help! The car was only mildly clean and it smelled.
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2.0
Pros: Nothing
Cons: Poor car selection, terrible check in and drop off process.
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