IATA Code | JL |
---|---|
Routes | 299 |
Top route | Okinawa Naha to Tokyo Haneda |
Airports served | 83 |
Top airport | Tokyo Haneda |
Breakfast food has no choice and served seafood rice is really despairing.
My flight was cancel on American , rebook 4 time? Whe to the airport each time to find out flight is canceled again, ridiculous X just ask for a refund
I got scammed. The flight I booked did not exist. The flight was suspended more than a month ago & I did not get any notices or e-mails. When I arrived the airport there is no flight, no people working. I'm trying to get a refund, but they said they are not sure I can get full refund. I booked the partnered-agent called Chatdeal. You guys need to drop these people from listing on Kayak, they are completely scammers.
No comment
JAL staff is always super professional, polite, and helpful. The ground staff in Japan were exceptionally helpful by solving our connection problems perfectly.
It would have been better if I received the right ticket for my flight as I was sold a ticket for a flight that did not existed. Had to wait 3 hours for new ticket to be issued and then to find out they messed up my return flight I'm still trying to get it corrected. Totally F**ked up trip!!!!!!
Japan airlines feeds you even on 4-5hr flight alaska airlines you get a small package of cookies on 4-5hr flight
Kayak messed up the scheduling of our canceled flight and set us back from departing for one whole day
I am request a total refund and suffering. Fight JL7519 from Miami to Los Angeles on June 9. I paid my Covid test $300usd (antigen then PCR). I also booked three Hong Kong Hotels. W's Hotel, then Homy inn North point. The last Hotel was with Japan agent, he said Regal Hong Kong is "fine" but after I booked and paid the Hotel. Then the Japan airlines said "no". I lost my non-refundable hotel money and didn't get the ticket to go to Hong Kong. Please refund my money. 435-363-9297. kylwal@mail.com fly from Miami to Hong Kong kyle Au. stopped in Los Angeles.
I am request a total refund and suffering. Fight JL7519 from Miami to Los Angeles on June 9. I paid my Covid test $300usd (antigen then PCR). I also booked three Hong Kong Hotels. W's Hotel, then Homy inn North point. The last Hotel was with Japan agent, he said Regal Hong Kong is "fine" but after I booked and paid the Hotel. Then the Japan airlines said "no". I lost my non-refundable hotel money and didn't get the ticket to go to Hong Kong. Please refund my money. 435-363-9297. kylwal@mail.com fly from Miami to Hong Kong kyle Au. stopped in Los Angeles.
I am request a total refund and suffering. Fight JL7519 from Miami to Los Angeles on June 9. I paid my Covid test $300usd (antigen then PCR). I also booked three Hong Kong Hotels. W's Hotel, then Homy inn North point. The last Hotel was with Japan agent, he said Regal Hong Kong is "fine" but after I booked and paid the Hotel. Then the Japan airlines said "no". I lost my non-refundable hotel money and didn't get the ticket to go to Hong Kong. Please refund my money. 435-363-9297. kylwal@mail.com fly from Miami to Hong Kong kyle Au. stopped in Los Angeles.
They gave me the seat next to a very large person!!!
Premium economy is so nice.
Seat cushion worn out.
The seat cushion was worn out. It was very uncomfortable. The service was very good.
I like the service. The seat cushion was worn out and very uncomfortable.
Amazing over all.
Best flying experience
It was good, better than most US airlines.
Left late I am glad I did not have a connecting flight
Left late and arrived late other than that it was good
Easy flight boarded late but they made up the time
Never even got on the plane . Kayak and Japan airline poor customer service . Had boarding issues due to a layover restriction in Japan. Was notified less the 24hrs prior to departure time … worst worst
the biggest disappointments was, we were not informed of all the information we need, on our scheduled trip coming back to US.. We've tried a lot of times calling and send an email asking about any procedures that we might need to know upon our return trip, but unfortunately there was no response either at all. then came the horrific day of our return trip to US. after an hour and a half being in the long line, we are surprised when one of the airline staff announce that we need to prepare all documents needed including ANTIGEN TEST. This was the start of our horrific experience on that day. Were told different information from other sources, but heard nothing from JAL, as mentioned earlier that we tried calling them to ask for any info for our flight. Long story short as a result of this horrific misfortune caused by this airline, aside from the unexpected huge expenses that we incurred, as of this moment this problem is not yet resolve as we called them letting them of the situation happened to us in our recent Manila trip going to Seattle May 31, 2022.
The plane boarded late but they would not give anyone an estimate as to when they’d be boarding to allow people to go to the nearby lounge. The in-flight crew was awesome, and the premium economy is well worth it. Wish they allowed purchasing of business class upgrades, only allowed with points. Food on this flight not as good as their usual. Not many new movies to watch. Overall comfortable flight
Like Japan Airiline food good flight attendants the best take good care of customer
Japan Airiline the best
Really like it Japan airline taking care of good customer
Only thing i have to said is rough landing and food is not great so does the entertainment.
I book my tickets thru kayak.com and when we are boarding, 6 of us sit in 6 different places. I have 3 kids and a senior mother. The crew are nice, but not willing to work with other passengers to change the sit for us. Kayak didn't send the seat assignment ahead so I didn't know we are not sitting together. Specially 11 hrs flight. ☹️
On board Japan Airlines flights, cabin baggage should not exceed 55x40x25cm. If your hand luggage is bigger, the Japan Airlines assistance team will most likely ask you to pay extra for checked luggage.
Japan Airlines offers direct flights to 79 cities in 21 different countries. Tokyo, Okinawa, and Sapporo are the most popular cities covered by Japan Airlines.
Japan Airlines concentrates most of its flight operations in Tokyo.
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Japan Airlines.