8.0 Excellent2022 Mar 24
Fast and easy service, friendly staff
10.0 Excellent2021 Dec 21
Agent and 7 passenger Tahoe waiting for us when we arrived! Seamless transaction!
10.0 Excellent2021 Oct 15
Pick up was fast and easy.
7.9 Good2021 Sep 18
Got off to a rough start as we had to wait for an hour and a half to get our car after we checked in. The attendant said that the car was being cleaned and should be ready in 15 minutes. She would call our name when it was ready. We, along with others, waited and waited. The attendant would disappear unless new customers were at the counter and another person would come out every so often and call a name. Our name was never called. Finally, after over an hour, I caught the attendant before she disappeared and told her we had been waiting a long time. She asked me my name and I gave it to her. She then looked and said, "Oh, you already picked up your car!" I said obviously, we hadn't. She said so and so called your name. I didn't argue. She couldn't figure out who had gotten "our" car, which she said was a Kia Soul, a lower model than what we reserved. Finally, she gave up and said "I will just have to give you the Buick Envoy," which turned out to be a little bit better for us than the sedan we had reserved. This was good since we were going to keep it for 16 days (and ended up driving 3500 miles). When we turned the car in, the amount billed was less than I expected. The receipt showed that they didn't start charging us until 3 days after we picked it up. I don't know why they did this (no explanation), but it made the initial hassle worth it in the end.
10.0 Excellent2021 Aug 25
Wanted a Ford Edge, got a Toyota 4Runner that got 15-20mpg relatively a gas hog, only redemption was it has shift on the go was nice through Sequoia NP, and radar cruise control, was nice where traffic is light on esp 2 lane US hwy's.
7.9 Good2021 Aug 03
When we showed up at midnight to pick up our vehicle, we were informed that it was not ready because it had to be cleaned. There was only one staff member and she was working as hard as she could to clean all the cars (as there were other people waiting before us). We waited almost an hour. This was especially disappointing because obviously Alamo knew when we were landing and when our reservation began, so a car should have been ready.
10.0 Excellent2021 Jul 09
Everything went as planned.
10.0 Excellent2021 Jul 06
Pick up and drop off was smooth and easy.The car needed GPS because the area had no cell service, so getting driving directions was difficult. The cost was also exorbitant.
10.0 Excellent2021 Jun 23
Car had good handling, braking, and acceleration. Everything appeared to be functioning appropriately. The car safety technology was helpful.
6.0 Good2021 May 09
I asked for a full size car, was given a compact SUV, was told that was an upgrade. Negative, the Chevy Malibu I requested has more cubic square feet over all than that compact SUV. We had a wedding party for our daughter's wedding and wanted the space, but I could barely get our luggage in this compact, much less more people with room.