Car rental at Key West Airport
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Thu 08.06
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Thu 15.06
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Cheap car rentals at Key West airport
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| Intermediate |
| Standard |
| Full-size |
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| Minivan |
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| Commercial |
| Pickup truck |
Key West Airport car rental reviews and directory
Budget
7.0
Good
121 reviewsBest rated
Cleanliness
7.2
Comfort
7.3
Pick-up/Drop-off
7.0
Value for money
6.9
One location in Key West Airport
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Reviews
6.0 Okay
May 2021
Pros:
People were friendlyCons:
Car wasn't ready for over an hour. Also many other customers were also having to wait as there were not any cars available even though we all had reservations and confirmation numbers.2.0 Poor
May 2021
Pros:
Drop off was easy.Cons:
The first car was difficult to get as they had rented all their cars in Key West, so we had to wait several hours. The car they gave us broke down and had to be returned.8.0 Very good
Apr 2021
Cons:
Pick up was disorganized, they didn’t give me all the paperwork which considerably slowed drop off2.0 Poor
Apr 2021
Pros:
Didn’t charge what I was supposed to be charged and never communicated it to me.Cons:
Better communication while booking with accurate pricing. I didn’t receive a receipt or anything and the price was completely different than when I booked it.2.0 Poor
Mar 2021
Cons:
I could of had a car. Ruined our trip. Did not know they closed so early.6.0 Okay
Jan 2021
Pros:
Easy enough to pick upCons:
The car was filthy and stunk of cigarettes/ I PAID EXTRA FOR SOME KIND OF EXTRA COVID CLEANING THAT DID NOT HAPPENThrifty
7.7
Good
36 reviewsCleanliness
8.2
Comfort
8.0
Pick-up/Drop-off
7.4
Value for money
7.7
One location in Key West Airport
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10.0 Wonderful
May 2021
Pros:
Staff was helpful and friendly and drop off was super easy.Cons:
All was good.8.8 Very good
Sep 2020
Pros:
Pretty simple in & out. Toll policy so-so.Cons:
Car wasn't ready for pickup at my allotted time.6.0 Okay
Aug 2020
Pros:
The staff was helpful at check-in and check-out.Cons:
The air conditioner was not that great in the daytime heat and the gas tank was not full on pickup.2.0 Poor
Aug 2020
Pros:
I was unable to cancel my rental. Plans changed due to COVID-19Cons:
I was unable to cancel my rental. Plans changed due to COVID-196.0 Okay
Mar 2020
Pros:
Didn't get to take the tripCons:
Didn't get a refund for the auto insurance after my trip was cancelled.10.0 Wonderful
Mar 2020
Cons:
cheaper ratesAvis
7.2
Good
34 reviewsCleanliness
6.8
Comfort
7.2
Pick-up/Drop-off
7.0
Value for money
7.1
One location in Key West Airport
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2.0 Poor
May 2021
Pros:
The staff member told us "we had no hope of getting a car" and to use another agency, therefore we never got our carCons:
The staff should have issued a refund for the prepaid rental, but would not6.0 Okay
Feb 2021
Pros:
Mack was so helpful! He tried to help my reservation when my flights were rerouted and we got in an hour later than expected. He really went above and beyond to try to accommodate the change in plans.Cons:
Closing the office prior to the arrival of the last fight is problematic, there were a number of folks stranded without their rental car. This resulted in additional taxi fees from and returning to the airport to pick up the vehicle during the next days business hours. If business hours could be extended, the arrival in Key West and Avis experience would be more enjoyable.10.0 Wonderful
Aug 2020
Pros:
Staff was very easy which with to work and quick for a small airport.10.0 Wonderful
May 2018
Cons:
Stood in line for an hour and a half to get a car. The only had 2 people working.4.4 Mediocre
Mar 2018
Pros:
Car was nice, except had 3rd row of seats that would not go down to make better access for suitcases.Cons:
We returned this car early. AVIS would NOT credit us for the unused days, but instead charged for the full amount. This amount came to over $400. When we picked up the car in Key West, we mentioned that we might return it (to Cutler Bay) early. Nothing was said at that time about the full charge or changing our contract. In Cutler Bay, they insisted on charging the full amount. VERY POOR customer service. Will never rent through AVIS again.8.8 Very good
Dec 2017
Cons:
Sale representative successfully pushed their optional insurance because I forgot I already had one with my VISA credit card, which the sale rep perfectly knew.Hertz
6.2
Okay
71 reviewsCleanliness
6.8
Comfort
6.6
Pick-up/Drop-off
6.0
Value for money
6.0
One location in Key West Airport
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8.0 Very good
Oct 2022
2.0 Poor
Nov 2021
1.9 Poor
Jul 2021
6.0 Okay
Apr 2021
Pros:
The women at the counter was amazing. She was a true professional under extreme stress. There were no.cars avafor.pick up and people were very upset.Cons:
Not waiting for well over an hour for my rental.2.0 Poor
Apr 2021
Pros:
The customer service ruined my entire experience.Cons:
The Hertz representative could have treated me like a human2.0 Poor
Mar 2021
Cons:
This rental is by far one of the worst experiences of my life. I was standing there waiting for a car for over three hours. Meanwhile the staff was extremely rude, unhelpful and condescending. The manager especially raised her voice yelling at us. Worst experience of my life.Dollar
6.0
Okay
64 reviewsCleanliness
7.4
Comfort
6.7
Pick-up/Drop-off
5.4
Value for money
5.9
One location in Key West Airport
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10.0 Wonderful
May 2021
Pros:
Very helpful friendly staffCons:
Nothing really v good8.0 Very good
May 2021
Cons:
Key West airport is crowded and when we arrived the Dollar rental sign was off. There was a small sign to go to Hertz that I didn't see until most of the crowd had moved out. Then, there was only ONE agent working. Clearly, there should have been more agents there. Thankfully, there was no line when there for drop off.6.0 Okay
Apr 2021
Pros:
Drop off was very difficult. The staff was ok, but I was not informed on the 3rd party website of all the additional fees at pickup..Cons:
All around could have been better.. every aspect. But was good value10.0 Wonderful
Mar 2021
Pros:
Staff was friendly but understaffedCons:
Have more staff at the Key West airport4.0 Mediocre
Jan 2021
Cons:
Dollar did note have the car I reserved on lot. They instead gave me a compact SUV and charged me for the full price of the premium convertible I reserved. Since it was booked via Kayak I couldn't get a refund and there were no other options available. Overall, I would not book a car from Dollar again not use a third party website like Kayak.2.0 Poor
Jan 2021
Pros:
Pick up time was noon. I had to wait until 1:30 to pick up my car.Cons:
There is too much to list.Alamo
6.7
Okay
27 reviewsCleanliness
7.2
Comfort
7.1
Pick-up/Drop-off
6.2
Value for money
6.9
One location in Key West Airport
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2.0 Poor
May 2021
Pros:
Staff was reluctant to help. arrived at pickup and was told cara wouldn’t be ready for another 2 hours.. which was 4 hours over our original pickup time. Stranded at an airport waiting for our car.10.0 Wonderful
Apr 2021
Pros:
everything went smoothly, from booking to returnCons:
price can always be better, but in this case Alamo was the best price.2.0 Poor
Apr 2021
Pros:
N/ACons:
Didn’t have my rental car available @ time of pick-up. Had to cancel4.0 Mediocre
Apr 2021
Pros:
Complimentary upgrade because my vehicle was unavailableCons:
Car was not available upon pickup. Was told three hour wait but did not get called for seven hours. Car was dirty and windows needed to be cleaned from all the previous dirt and grim. Customer service disconnected my call six times while trying to remedy the problem2.0 Poor
Apr 2021
Pros:
Friendly staffCons:
Car was not what I reserved. They had no full size cars available. Car smelled like smoke and made my kids sick2.0 Poor
Jan 2021
Pros:
The convenience is good because it's a small airport.Cons:
They never give you the car you reservedEnterprise Rent-A-Car
5.6
Fair
8 reviewsCleanliness
6.5
Comfort
7.2
Pick-up/Drop-off
5.7
Value for money
5.0
One location in Key West Airport
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4.0 Mediocre
Apr 2021
Pros:
Drop off was easyCons:
The car was filthy and rattling. Ripped up seats in the back..... and the desk guy in key west was so rude and non helpful8.0 Very good
Apr 2021
Pros:
The drop off was fine!Cons:
We had a 10am airport car pickup at Key West International Airport. No cars were available at 9:50am when we arrived. We had to wait until 10:30am for next car coming back to be washed and cleaned. No one asked about Sun Pass. Will have to pay a fortune for each toll we went through without Sun Pass on the car?2.0 Poor
Mar 2021
Pros:
Nice vehicle.Cons:
Arrived at the pickup time. They were closed. Came back the next day to get the vehicle, it wasn't ready. After an hour long wait, the vehicle was presented to me. Clearly it was rushed. Did not have a full tank of gas. There was no walk around to inspect the vehicle. I took off with the vehicle. Already late for my meeting. Upon drop off in Miami, I was informed that there was damage to the vehicle on the passenger side rear door. Since it was a black vehicle and on the passenger side, I did not notice it on pickup. So in Miami I was informed that I will be charged for the damage.5.6 Fair
Jun 2020
Pros:
I reserved a pickup truck because I had small trees to transport800 miles. When I got there, no truck! Minivans are a poor substitute. There was never going to be a truck. They know when you get there you’ll take whatever they can give you- too late to do otherwise. Have had similar issues with enterprise. Reserve to a destination then when you pick up they tell you the location is closed, you have to return 90 minutes away from your destination. Know they have no obligation to deliver what you reserve or receive it where you want.2.0 Poor
Feb 2020
Cons:
I rented the car that am. And when I showed up they didn’t have a car for me. I had to rent from hertz and pay more money.National
2.0
Poor
2 reviewsCleanliness
2.0
Comfort
6.0
Pick-up/Drop-off
2.0
Value for money
2.0
2 locations in Key West Airport
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2.0 Poor
Jan 2021
Pros:
The car was niceCons:
We had a reservation for 9AM to drive from Key West to Miami. The car was not ready for us to drive away until noon!! When we checked in, the attendant said the car would be ready in an hour, but really took three hours. By the time we left there were 150 people in line waiting to check in to pick up their rental. Airplanes continued to arrive throughout the period with people expecting to pick up a car and continue their journey. Airport security was having a fit trying to make people maintain social distance when the airport physically did not contain enough space to allow 150 people in line waiting and people arriving claiming their bags on the baggage carousel to maintain distinace. The entire problem was caused by National, Enterprise, Alamo car rental mismanagement and inability to think outside the box. In fact, I watched two employees show up to work then disappear when having to confront unhappy customers looking for an explanation for why they couldn’t get their car.Sunnycars
No score available yet
2 locations in Key West Airport
Ace
No score available yet
One location in Key West Airport
Ace Rental Cars
No score available yet
One location in Key West Airport
VIPCars Recommendation
No score available yet
One location in Key West Airport
363 travelers who rented a car in Key West Airport gave the car agency they used an average rating of 6.7
Car rental locations at Key West Airport
Good to know
Most popular car type | Mini |
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Top tips for renting a car at Key West airport
- Car rental at Key West Airport is a preferable alternative to public transportation, especially for large groups and families not accustomed to navigating the bus system. At Key West Airport, car rental is a good idea if you are planning on traveling into other parts of Key West and want the freedom to explore as you wish. Enjoy the liberty of driving your own rental car from Key West Airport to restaurants, shops, and attractions.
- You can choose from a range of cars when renting at the airport, including convertibles, sedans, minivans, and pick-ups. You can even select a military vehicle or recreational vehicle if you are traveling in a group. Convertibles are ideal for those who want to enjoy the Florida Keys sun. The minivans are a great option for families looking for more space on their trip to Key West. A military vehicle comes in handy if you need to transport many passengers. A recreational vehicle is ideal for long-term vacations and can provide the amenities that make your trip more comfortable and convenient.
- Key West Airport is usually busy between the hours of 12 pm and 4 pm. The airport is frequently used for charter flights, so when you go to pick up a rental car, be sure that the appointment time you reserve is after 3 pm. Outside these times, the airport is usually less busy. It can be great to catch a flight on a Tuesday or Wednesday if you want your rental car at Key West Airport to remain available without waiting in long lines.
- When you need to return your car rental at the Key West Airport, make sure that you return it in plenty of time. When returning your rental car at the airport, simply go back to the business' office of the company from which you rented. To avoid additional charges and possible fines because of traffic violations, always make sure that you are familiar with the local laws, speed limits, and right-of-way rules before you drive in Key West. Upon returning your rental car at the airport, make sure you check it for any damage or scratches before leaving. You will need to fill out a survey form stating whether there is any damage to the vehicle you rented.
- Book your rental car at Key West airport at least 1 day before your trip in order to get a below-average price