Car rental at Key West Airport
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Key West, FL, United States - Key West
3 Jun — 10 Jun
Same drop-off
Key West, FL, United States - Key West
Fri 03.06
Noon
Fri 10.06
Noon
Driver's age:
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Key West Airport car rental reviews and directory
Budget![Budget]()
Best rated
7.5 Good (117 reviews)
1 location in Key West Airport
Budget
Locations in Key West Airport
3495 South Roosevelt Road+1 305 294 8868
| Monday | 08:00 - 18:00 |
|---|---|
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:00 - 18:00 |
| Sunday | 08:00 - 18:00 |
- 7.5
- 7.6
- 7.4
- 7.5
- 7.3
2.0 Mediocre2022 May 24
Car was filthy, passenger seat was put down in lying position and couldn’t get it To go up. I side car was not cleaned previous renters items left.
6.0 Good2022 Apr 03
Car pickup too a long time but employees were nice and accommodating
10.0 Excellent2022 Feb 28
Pickup and drop off were effortless, car vey good, best of all was the counter service.
10.0 Excellent2022 Feb 20
Staff was pleasant, overcharged for an extra hour but quickly refunded.
2.0 Mediocre2021 Dec 30
No one was at the counter when I went to return the car. Car had a check engine light and wouldn't start half-way through the rental, unexpected charges on credit card, overall a bad experience.
8.0 Excellent2021 Nov 22
There were NO cars when we arrived snd had a significant wait. A nice young man did help us as my husband is disabled and he upgraded us and got us on our way. I wish I had gotten his name. Drop off was chaotic but I managed to get out relatively quickly. I think there may be an issue with my charges that I need to check today.
6.0 Good2021 Nov 10
They didn’t have cars when I arrived. I had to wait for an hour before one was ready.
2.0 Mediocre2021 Oct 26
We were given the wrong type of car so we didn't have room for all our luggage. Luckily my brother in law was with us and had room in his car. The car reeked of cigarette smoke, we were offered a discount and never received it. We told them upon receiving the car that we needed to change the drop off location, they said it wasn't a problem but they never changed the location. We also asked about a second driver and were told again no problem, so when we went to add him days later they told us they were going to charge us. We weren't told that when we asked about it originally or we wouldn't have drive to their location to make him a driver. Also to make it worse they were going to back date it and make us pay for days before we added him. Do yourself a favor and rent somewhere else.
10.0 Excellent2021 Oct 25
Fantastic Budget staff at the Key West airport office
7.9 Good2021 Oct 15
Convenient and easy
Thrifty![Thrifty]()
7.5 Good (38 reviews)
1 location in Key West Airport
Thrifty
Locations in Key West Airport
3495 S Roosevelt Blvd+1 877 283 0898
| Monday | 08:00 - 18:00 |
|---|---|
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:00 - 18:00 |
| Sunday | 08:00 - 18:00 |
- 8
- 7.8
- 7.2
- 7.3
- 7.4
10.0 Excellent2021 May 27
Staff was helpful and friendly and drop off was super easy.All was good.
8.8 Excellent2020 Sep 29
Pretty simple in & out. Toll policy so-so.Car wasn't ready for pickup at my allotted time.
6.0 Good2020 Aug 17
The staff was helpful at check-in and check-out.The air conditioner was not that great in the daytime heat and the gas tank was not full on pickup.
2.0 Mediocre2020 Aug 11
I was unable to cancel my rental. Plans changed due to COVID-19I was unable to cancel my rental. Plans changed due to COVID-19
6.0 Good2020 Mar 26
Didn't get to take the tripDidn't get a refund for the auto insurance after my trip was cancelled.
10.0 Excellent2020 Mar 24
cheaper rates
6.4 Good2020 Jan 30
nothing reallyI did not like the fact that I specifically rented a convertible and when I checked in there were not any available and the rep was not able to tell me when one would be available. Unexpectedly I had to return the Jeep 2+full days early and was not offered any type of refund or credit, bad business in my opinion.
8.0 Excellent2020 Jan 28
No fluid came out for the windshield wipers which was frustrating. We bought more but it still didn't work. Told the lady at the counter when we returned the car & she deducted the cost of the fluid from our bill. Much appreciated
10.0 Excellent2020 Jan 23
Quick and easy pick up and drop off. Great rate compared to others.
4.0 Okay2019 Aug 17
-Unprofessional counter staff. To be replaced
Avis![Avis]()
7.2 Good (33 reviews)
1 location in Key West Airport
Avis
Locations in Key West Airport
3495 South Roosevelt Boulevard+1 305 296 8744
| Monday | 08:00 - 18:00 |
|---|---|
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:00 - 18:00 |
| Sunday | 08:00 - 18:00 |
- 7.2
- 7.4
- 7.1
- 6.9
- 7
2.0 Mediocre2021 Jun 17
My reservation was not honored. Arrived at my destination and was told there were no cars available. Ended up being forced to pay more than double the amount to get a car at a different agency. Terrible!
10.0 Excellent2021 Jun 07
The staff was excellent and the vehicle was exactly what we wanted
2.0 Mediocre2021 May 17
The staff member told us "we had no hope of getting a car" and to use another agency, therefore we never got our carThe staff should have issued a refund for the prepaid rental, but would not
6.0 Good2021 Feb 28
Mack was so helpful! He tried to help my reservation when my flights were rerouted and we got in an hour later than expected. He really went above and beyond to try to accommodate the change in plans.Closing the office prior to the arrival of the last fight is problematic, there were a number of folks stranded without their rental car. This resulted in additional taxi fees from and returning to the airport to pick up the vehicle during the next days business hours. If business hours could be extended, the arrival in Key West and Avis experience would be more enjoyable.
10.0 Excellent2020 Aug 31
Staff was very easy which with to work and quick for a small airport.
10.0 Excellent2018 May 06
Terrible customer serviceStood in line for an hour and a half to get a car. The only had 2 people working.
4.4 Okay2018 Mar 20
never return earlyCar was nice, except had 3rd row of seats that would not go down to make better access for suitcases.We returned this car early. AVIS would NOT credit us for the unused days, but instead charged for the full amount. This amount came to over $400. When we picked up the car in Key West, we mentioned that we might return it (to Cutler Bay) early. Nothing was said at that time about the full charge or changing our contract. In Cutler Bay, they insisted on charging the full amount. VERY POOR customer service. Will never rent through AVIS again.
8.8 Excellent2017 Dec 27
Don’t forget you VISA insurance, AVIS won’t remind youSale representative successfully pushed their optional insurance because I forgot I already had one with my VISA credit card, which the sale rep perfectly knew.
4.4 Okay2017 Nov 14
The car, or any other car, was not available at the time of pickup.
10.0 Excellent2017 Aug 08
Flexible drop offWe rent this car in Key west and have to drop off at the airport. And we saw a avis store near of our hotel. They let us drop off at this station. A perfect service. We booked the car very cheep by the website kayak.You dont have to choose so many insurance. The insurance from avis is to expensive than from the alliance.
Dollar![Dollar]()
7.2 Good (63 reviews)
1 location in Key West Airport
Dollar
Locations in Key West Airport
3495 S Roosevelt Blvd+1 866 434 2226
| Monday | 08:00 - 18:00 |
|---|---|
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:00 - 18:00 |
| Sunday | 08:00 - 18:00 |
- 7.7
- 7.5
- 7.1
- 6.8
- 7.1
2.0 Mediocre2022 Feb 09
Rental counter was closed when I arrived was unable to pick up my car I had to rent a car from enterprise it was open for the night so I could go for Key West to Marathon then I had to go back in the morning to return the enterprise car to pick up my Dollarama car which I picked up which was dirty and smelt like smoke and lady was rude at the counter and told me was the only vehicle they had but I could pay to upgrade to a clean car used the car for 10 days returned it to Fort Myers airport explain to the drop off people that the car was dirty and it wasn’t full of gas they were very apologetic and then proceeded to charge me $400 for smoking in the car I’m a non-smoker and pointed out the smell in the car when I picked it up from the counter person the car look like it was just returned and rented again very unhappy with Dollarama car I hope that now that Hertz has bought them They get dissolved along with the personnel! never again!!! Very disappointed with the whole situation!
8.0 Excellent2021 Nov 11
They turned some people down with reservations as they did not have enough cars
1.9 Horrible2021 Aug 18
We all appreciate customer service right? My flight got canceled, had to rebook in a nearby city, and they couldn’t transfer my pick up location to help my trip at a major hub where cars were plentiful. I went with Enterprise, no issues there!
10.0 Excellent2021 Aug 09
The pickup and drop off in Key West was easy, on-site and convenient.
6.0 Good2021 Jun 02
Did not have to have to take a bus. Car quality. Easy drop off.The check in process was horribly long - more than an hour. Not enough staff. The person was nice and knowledgeable but needed help. We had to wait longer while she stopped serving people in line so she could prepare preferred customer contracts.
10.0 Excellent2021 May 26
Very helpful friendly staffNothing really v good
8.0 Excellent2021 May 22
Key West airport is crowded and when we arrived the Dollar rental sign was off. There was a small sign to go to Hertz that I didn't see until most of the crowd had moved out. Then, there was only ONE agent working. Clearly, there should have been more agents there. Thankfully, there was no line when there for drop off.
6.0 Good2021 Apr 29
Drop off was very difficult. The staff was ok, but I was not informed on the 3rd party website of all the additional fees at pickup..All around could have been better.. every aspect. But was good value
10.0 Excellent2021 Mar 28
Staff was friendly but understaffedHave more staff at the Key West airport
4.0 Okay2021 Jan 04
Dollar did note have the car I reserved on lot. They instead gave me a compact SUV and charged me for the full price of the premium convertible I reserved. Since it was booked via Kayak I couldn't get a refund and there were no other options available. Overall, I would not book a car from Dollar again not use a third party website like Kayak.
Hertz![Hertz]()
6.9 Good (66 reviews)
1 location in Key West Airport
Hertz
Locations in Key West Airport
3491 S. Roosevelt Blvd+1 305 294 1039
| Monday | 08:00 - 18:00 |
|---|---|
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:00 - 18:00 |
| Sunday | 08:00 - 18:00 |
- 7.2
- 7.2
- 7
- 7
- 6.7
10.0 Excellent2022 Apr 20
Nice car for a great price. Pick up and drop off was easy. Thanks
2.0 Mediocre2022 Apr 01
Vehicles were poorly maintained, I returned two vehicles with operating vaults.
10.0 Excellent2022 Feb 25
On pick up, I found multiple dings/blemishes in the exterior but had noone available to report or document the existing damage. (I did not plan to revisit the terminal desk-a hike). I just took photos of the damage and pray I won't get charged. Otherwise excellent.
2.0 Mediocre2021 Dec 27
Awful. Waited over an hour in a small office prior to pick up. Woman on the front desk with blonde hair was very rude and left us waiting in the office for over an hour when there was only one other person in there, who was already getting served by another staff member. Car was unclean. After just an hour of driving the car it started making a loud clacking noise. (We was running late so we did not have time to drive back). The noise did stop after a couple of days. Phoned to extend our car rental and was spoken to by the same lady we had on our pickup, again she was very rude and we got nowhere on the phone. Phoned again a few days later in hope that someone else would answer. Again the same lady actually put the phone down on me after I asked to extend the rental, I called back and she said she was really busy, which would have been ok but I told her I was borrowing our hotels phone and leaving so we would not have any other way to call , so she said “ok what do you want “ I said can I extend for another two weeks , she then quickly said “ok bye “ and put the phone down. I did not receive a message or an email confirming this so obviously she did not extend it as she didn’t even quote me on how much it would be. I have tried to go on the Hertz app to extend our booking but that won’t let me get past the “driving license number” section so I am now currently driving 3 hours back to the original pick up location to speak with them in person. I have never experienced such an incompetent member of staff as well as being so rude. I will not be using Hertz again
2.0 Mediocre2021 Nov 07
Reservation was confirmed with confirmation number….would you stranded at airport be cause NO vehicles were available at location. Terrible experience will NEVER do business with kayak again
1.9 Horrible2021 Aug 02
The vehicle had 47,862 miles on it at pick-up. It had exterior damage and was worn out. For what I was charged, this vehicle should have been almost new and in excellent condition.
1.9 Horrible2021 Jul 07
The woman checking me out and setting up the rental was hands down the rudest woman I’ve ever dealt with at a rental car facility. There was a tropical storm and people were trying to leave and she made it extremely difficult and spoke extremely rudely to myself and other. Horrendous service.
6.0 Good2021 Apr 28
The women at the counter was amazing. She was a true professional under extreme stress. There were no.cars avafor.pick up and people were very upset.Not waiting for well over an hour for my rental.
2.0 Mediocre2021 Apr 16
The customer service ruined my entire experience.The Hertz representative could have treated me like a human
2.0 Mediocre2021 Mar 15
This rental is by far one of the worst experiences of my life. I was standing there waiting for a car for over three hours. Meanwhile the staff was extremely rude, unhelpful and condescending. The manager especially raised her voice yelling at us. Worst experience of my life.
Alamo![Alamo]()
6.7 Good (27 reviews)
1 location in Key West Airport
Alamo
Locations in Key West Airport
3491 S Roosevelt Blvd+1 844 958 1293
| Monday | 08:00 - 18:00 |
|---|---|
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:00 - 18:00 |
| Sunday | 08:00 - 18:00 |
- 7.2
- 7.1
- 6.7
- 6.2
- 6.9
8.0 Excellent2022 May 22
Key west had no cars even when reserved. Had to wait 2.5 hours and still problems renting a car. Rep finally gave us a convertible as that is all they had. We appreciated getting the car but were very frustrated about the delay.
8.0 Excellent2022 Mar 20
No cars available when we arrived. Waited 30+ minutes for a car. Otherwise, good.
10.0 Excellent2021 Dec 13
Easy check-in and drop off process!
10.0 Excellent2021 Dec 10
No problems. Easy rental.
10.0 Excellent2021 Oct 14
Excellent customer service.
10.0 Excellent2021 Jun 11
The staff were wonderful! They were so helpful and patient in what was a difficult circumstance at timesLike most islands, the inventory is limited and the prices higher
2.0 Mediocre2021 May 28
Staff was reluctant to help. arrived at pickup and was told cara wouldn’t be ready for another 2 hours.. which was 4 hours over our original pickup time. Stranded at an airport waiting for our car.
10.0 Excellent2021 Apr 19
everything went smoothly, from booking to returnprice can always be better, but in this case Alamo was the best price.
2.0 Mediocre2021 Apr 13
N/ADidn’t have my rental car available @ time of pick-up. Had to cancel
4.0 Okay2021 Apr 11
Complimentary upgrade because my vehicle was unavailableCar was not available upon pickup. Was told three hour wait but did not get called for seven hours. Car was dirty and windows needed to be cleaned from all the previous dirt and grim. Customer service disconnected my call six times while trying to remedy the problem
Enterprise![Enterprise]()
5 Okay (7 reviews)
1 location in Key West Airport
Enterprise
Locations in Key West Airport
3491 S Roosevelt Blvd+1 844 958 1292
| Monday | 08:00 - 18:00 |
|---|---|
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:00 - 18:00 |
| Sunday | 08:00 - 18:00 |
- 6
- 6.8
- 4.5
- 5.1
- 4.5
4.0 Okay2021 Apr 11
Drop off was easyThe car was filthy and rattling. Ripped up seats in the back..... and the desk guy in key west was so rude and non helpful
8.0 Excellent2021 Apr 02
The drop off was fine!We had a 10am airport car pickup at Key West International Airport. No cars were available at 9:50am when we arrived. We had to wait until 10:30am for next car coming back to be washed and cleaned. No one asked about Sun Pass. Will have to pay a fortune for each toll we went through without Sun Pass on the car?
2.0 Mediocre2021 Mar 01
Nice vehicle.Arrived at the pickup time. They were closed. Came back the next day to get the vehicle, it wasn't ready. After an hour long wait, the vehicle was presented to me. Clearly it was rushed. Did not have a full tank of gas. There was no walk around to inspect the vehicle. I took off with the vehicle. Already late for my meeting. Upon drop off in Miami, I was informed that there was damage to the vehicle on the passenger side rear door. Since it was a black vehicle and on the passenger side, I did not notice it on pickup. So in Miami I was informed that I will be charged for the damage.
5.6 Okay2020 Jun 16
I reserved a pickup truck because I had small trees to transport800 miles. When I got there, no truck! Minivans are a poor substitute. There was never going to be a truck. They know when you get there you’ll take whatever they can give you- too late to do otherwise. Have had similar issues with enterprise. Reserve to a destination then when you pick up they tell you the location is closed, you have to return 90 minutes away from your destination. Know they have no obligation to deliver what you reserve or receive it where you want.
2.0 Mediocre2020 Feb 18
I rented the car that am. And when I showed up they didn’t have a car for me. I had to rent from hertz and pay more money.
National![National]()
2 Mediocre (1 review)
1 location in Key West Airport
National
Locations in Key West Airport
3491 S Roosevelt Blvd+1 844 958 1294
| Monday | 08:00 - 18:00 |
|---|---|
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:00 - 18:00 |
| Sunday | 08:00 - 18:00 |
- 2
- 6
- 2
- 2
- 2
2.0 Mediocre2021 Jan 03
The car was niceWe had a reservation for 9AM to drive from Key West to Miami. The car was not ready for us to drive away until noon!! When we checked in, the attendant said the car would be ready in an hour, but really took three hours. By the time we left there were 150 people in line waiting to check in to pick up their rental. Airplanes continued to arrive throughout the period with people expecting to pick up a car and continue their journey. Airport security was having a fit trying to make people maintain social distance when the airport physically did not contain enough space to allow 150 people in line waiting and people arriving claiming their bags on the baggage carousel to maintain distinace. The entire problem was caused by National, Enterprise, Alamo car rental mismanagement and inability to think outside the box. In fact, I watched two employees show up to work then disappear when having to confront unhappy customers looking for an explanation for why they couldn’t get their car.
Sunnycars![Sunnycars]()
1 location in Key West Airport
Sunnycars
Locations in Key West Airport
2516 North Roosevelt Boulevard
Recent reviews
352 travelers who rented a car in Key West Airport gave the car agency they used an average rating of 7.2
Car rental locations at Key West Airport
Good to know
Most popular car type | Mini |
|---|
Top tips for renting a car at Key West Airport
- Car rental at Key West Airport is a preferable alternative to public transportation, especially for large groups and families not accustomed to navigating the bus system. At Key West Airport, car rental is a good idea if you are planning on traveling into other parts of Key West and want the freedom to explore as you wish. Enjoy the liberty of driving your own rental car from Key West Airport to restaurants, shops, and attractions.
- You can choose from a range of cars when renting at the airport, including convertibles, sedans, minivans, and pick-ups. You can even select a military vehicle or recreational vehicle if you are traveling in a group. Convertibles are ideal for those who want to enjoy the Florida Keys sun. The minivans are a great option for families looking for more space on their trip to Key West. A military vehicle comes in handy if you need to transport many passengers. A recreational vehicle is ideal for long-term vacations and can provide the amenities that make your trip more comfortable and convenient.
- Key West Airport is usually busy between the hours of 12 pm and 4 pm. The airport is frequently used for charter flights, so when you go to pick up a rental car, be sure that the appointment time you reserve is after 3 pm. Outside these times, the airport is usually less busy. It can be great to catch a flight on a Tuesday or Wednesday if you want your rental car at Key West Airport to remain available without waiting in long lines.
- When you need to return your car rental at the Key West Airport, make sure that you return it in plenty of time. When returning your rental car at the airport, simply go back to the business' office of the company from which you rented. To avoid additional charges and possible fines because of traffic violations, always make sure that you are familiar with the local laws, speed limits, and right-of-way rules before you drive in Key West. Upon returning your rental car at the airport, make sure you check it for any damage or scratches before leaving. You will need to fill out a survey form stating whether there is any damage to the vehicle you rented.
- Book your rental car at Key West Airport at least 1 day before your trip in order to get a below-average price