10.0 Excellent2020 Aug 31
Pros: Staff was very easy which with to work and quick for a small airport.
10.0 Excellent2018 May 06
Terrible customer serviceCons: Stood in line for an hour and a half to get a car. The only had 2 people working.
4.4 Okay2018 Mar 20
never return earlyPros: Car was nice, except had 3rd row of seats that would not go down to make better access for suitcases.Cons: We returned this car early. AVIS would NOT credit us for the unused days, but instead charged for the full amount. This amount came to over $400. When we picked up the car in Key West, we mentioned that we might return it (to Cutler Bay) early. Nothing was said at that time about the full charge or changing our contract. In Cutler Bay, they insisted on charging the full amount. VERY POOR customer service. Will never rent through AVIS again.
8.8 Excellent2017 Dec 27
Don’t forget you VISA insurance, AVIS won’t remind youCons: Sale representative successfully pushed their optional insurance because I forgot I already had one with my VISA credit card, which the sale rep perfectly knew.
4.4 Okay2017 Nov 14
Cons: The car, or any other car, was not available at the time of pickup.
10.0 Excellent2017 Aug 08
Flexible drop offPros: We rent this car in Key west and have to drop off at the airport. And we saw a avis store near of our hotel. They let us drop off at this station. A perfect service. We booked the car very cheep by the website kayak.Cons: You dont have to choose so many insurance. The insurance from avis is to expensive than from the alliance.
7.6 Good2017 Aug 06
Pickup time changed without noticePros: Great rental carCons: We really liked our rental car. The only problem we had was the pickup time being changed 2 hours later than what we were told. I called in after booking the rental to change our pickup time to 5 am and was told on the phone that the change was made and that the time would work. I decided to confirm the night before and was surprised when the automated system said our pickup time was 7 am. After talking to a representative they informed me that the location didn't open until 7 am so that was the earliest we could pick the car up. Aside from the obvious inconvenience, no one called or emailed me about the change, so if I hadn't confirmed we would have been waiting for two hours before we could pickup the car. Make sure to double check about pickup times.
10.0 Excellent2017 Apr 04
Personnel were pleasant and helpfulPros: courtesy
10.0 Excellent2016 Jun 12
Great rental - no issues.Pros: Quick service at the airport, but we flew in at a non-busy time.Cons: Tgey always try to up sell yiu, but thats just business.
6.4 Good2015 Nov 17
Bad Wipers, Underinflated TiresPros: car had a motor, ran well.Cons: Wipers made driving in the rain nearly impossible. Had to pull over (in the rain) and fix them. Car pulled right. Pulled over and found all 4 tires underinflated, two with only 26 psi in them.