2.0 Mediocre2021 Jun 17
My reservation was not honored. Arrived at my destination and was told there were no cars available. Ended up being forced to pay more than double the amount to get a car at a different agency. Terrible!
10.0 Excellent2021 Jun 07
The staff was excellent and the vehicle was exactly what we wanted
2.0 Mediocre2021 May 17
The staff member told us "we had no hope of getting a car" and to use another agency, therefore we never got our carThe staff should have issued a refund for the prepaid rental, but would not
6.0 Good2021 Feb 28
Mack was so helpful! He tried to help my reservation when my flights were rerouted and we got in an hour later than expected. He really went above and beyond to try to accommodate the change in plans.Closing the office prior to the arrival of the last fight is problematic, there were a number of folks stranded without their rental car. This resulted in additional taxi fees from and returning to the airport to pick up the vehicle during the next days business hours. If business hours could be extended, the arrival in Key West and Avis experience would be more enjoyable.
10.0 Excellent2020 Aug 31
Staff was very easy which with to work and quick for a small airport.
10.0 Excellent2018 May 06
Terrible customer serviceStood in line for an hour and a half to get a car. The only had 2 people working.
4.4 Okay2018 Mar 20
never return earlyCar was nice, except had 3rd row of seats that would not go down to make better access for suitcases.We returned this car early. AVIS would NOT credit us for the unused days, but instead charged for the full amount. This amount came to over $400. When we picked up the car in Key West, we mentioned that we might return it (to Cutler Bay) early. Nothing was said at that time about the full charge or changing our contract. In Cutler Bay, they insisted on charging the full amount. VERY POOR customer service. Will never rent through AVIS again.
8.8 Excellent2017 Dec 27
Don’t forget you VISA insurance, AVIS won’t remind youSale representative successfully pushed their optional insurance because I forgot I already had one with my VISA credit card, which the sale rep perfectly knew.
4.4 Okay2017 Nov 14
The car, or any other car, was not available at the time of pickup.
10.0 Excellent2017 Aug 08
Flexible drop offWe rent this car in Key west and have to drop off at the airport. And we saw a avis store near of our hotel. They let us drop off at this station. A perfect service. We booked the car very cheep by the website kayak.You dont have to choose so many insurance. The insurance from avis is to expensive than from the alliance.