Book Avis car rentals in Key West

Reviews for Avis in Key West

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Traveler rating

Excellent

7

Good

3

Okay

2

Mediocre

2

Poor

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get the carcustomer service

car was cleandrop off location

car availablefriendly staff

credit cardpick up and drop

2.0

Cons:My reservation was not honored. Arrived at my destination and was told there were no cars available. Ended up being forced to pay more than double the amount to get a car at a different agency. Terrible!Reviewed 2021 Jun 17

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10.0

Pros:The staff was excellent and the vehicle was exactly what we wantedReviewed 2021 Jun 07

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2.0

Pros:The staff member told us "we had no hope of getting a car" and to use another agency, therefore we never got our carCons:The staff should have issued a refund for the prepaid rental, but would notReviewed 2021 May 17

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6.0

Pros:Mack was so helpful! He tried to help my reservation when my flights were rerouted and we got in an hour later than expected. He really went above and beyond to try to accommodate the change in plans.Cons:Closing the office prior to the arrival of the last fight is problematic, there were a number of folks stranded without their rental car. This resulted in additional taxi fees from and returning to the airport to pick up the vehicle during the next days business hours. If business hours could be extended, the arrival in Key West and Avis experience would be more enjoyable.Reviewed 2021 Feb 28

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10.0

Pros:Staff was very easy which with to work and quick for a small airport.Reviewed 2020 Aug 31

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10.0

Terrible customer serviceCons:Stood in line for an hour and a half to get a car. The only had 2 people working.Reviewed 2018 May 06

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4.4

never return earlyPros:Car was nice, except had 3rd row of seats that would not go down to make better access for suitcases.Cons:We returned this car early. AVIS would NOT credit us for the unused days, but instead charged for the full amount. This amount came to over $400. When we picked up the car in Key West, we mentioned that we might return it (to Cutler Bay) early. Nothing was said at that time about the full charge or changing our contract. In Cutler Bay, they insisted on charging the full amount. VERY POOR customer service. Will never rent through AVIS again.Reviewed 2018 Mar 20

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8.8

Don’t forget you VISA insurance, AVIS won’t remind youCons:Sale representative successfully pushed their optional insurance because I forgot I already had one with my VISA credit card, which the sale rep perfectly knew.Reviewed 2017 Dec 27

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4.4

Cons:The car, or any other car, was not available at the time of pickup.Reviewed 2017 Nov 14

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10.0

Flexible drop offPros:We rent this car in Key west and have to drop off at the airport. And we saw a avis store near of our hotel. They let us drop off at this station. A perfect service. We booked the car very cheep by the website kayak.Cons:You dont have to choose so many insurance. The insurance from avis is to expensive than from the alliance.Reviewed 2017 Aug 08

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7.6

Pickup time changed without noticePros:Great rental carCons:We really liked our rental car. The only problem we had was the pickup time being changed 2 hours later than what we were told. I called in after booking the rental to change our pickup time to 5 am and was told on the phone that the change was made and that the time would work. I decided to confirm the night before and was surprised when the automated system said our pickup time was 7 am. After talking to a representative they informed me that the location didn't open until 7 am so that was the earliest we could pick the car up. Aside from the obvious inconvenience, no one called or emailed me about the change, so if I hadn't confirmed we would have been waiting for two hours before we could pickup the car. Make sure to double check about pickup times.Reviewed 2017 Aug 06

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10.0

Personnel were pleasant and helpfulPros:courtesyReviewed 2017 Apr 04

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• What is the most popular rental car from Avis in Key West?

  Mini (Class Minivan or similar) is the most frequently booked rental car type from Avis in Key West.

• How many car rental locations does Avis have in Key West?

  Avis has 1 rental location in Key West. Take a look at our Avis rental location map to find the best rental cars near you.

• Does Avis have a car rental location at the airport: Key West airport (EYW)?

  Yes

• Does Avis offer shuttle or airport pick-up services from Key West airport (EYW)?

  Yes