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8.0
Key west had no cars even when reserved. Had to wait 2.5 hours and still problems renting a car. Rep finally gave us a convertible as that is all they had. We appreciated getting the car but were very frustrated about the delay.Reviewed 2022 May 22
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8.0
No cars available when we arrived. Waited 30+ minutes for a car. Otherwise, good.Reviewed 2022 Mar 20
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10.0
Easy check-in and drop off process!Reviewed 2021 Dec 13
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10.0
No problems. Easy rental.Reviewed 2021 Dec 10
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10.0
Excellent customer service.Reviewed 2021 Oct 14
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10.0
Pros:The staff were wonderful! They were so helpful and patient in what was a difficult circumstance at timesCons:Like most islands, the inventory is limited and the prices higherReviewed 2021 Jun 11
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2.0
Pros:Staff was reluctant to help. arrived at pickup and was told cara wouldn’t be ready for another 2 hours.. which was 4 hours over our original pickup time. Stranded at an airport waiting for our car.Reviewed 2021 May 28
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10.0
Pros:everything went smoothly, from booking to returnCons:price can always be better, but in this case Alamo was the best price.Reviewed 2021 Apr 19
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2.0
Pros:N/ACons:Didn’t have my rental car available @ time of pick-up. Had to cancelReviewed 2021 Apr 13
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4.0
Pros:Complimentary upgrade because my vehicle was unavailableCons:Car was not available upon pickup. Was told three hour wait but did not get called for seven hours. Car was dirty and windows needed to be cleaned from all the previous dirt and grim. Customer service disconnected my call six times while trying to remedy the problemReviewed 2021 Apr 11
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2.0
Pros:Friendly staffCons:Car was not what I reserved. They had no full size cars available. Car smelled like smoke and made my kids sickReviewed 2021 Apr 05
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2.0
Pros:The convenience is good because it's a small airport.Cons:They never give you the car you reservedReviewed 2021 Jan 04
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