Pros: Friendly staff
Cons: Car was not what I reserved. They had no full size cars available. Car smelled like smoke and made my kids sick
Pros: The convenience is good because it's a small airport.
Cons: They never give you the car you reserved
Pros: Nothing. No one was there to assist us with getting our vehicle when we prebooked weeks in advance. After calling corporate, it turns out that front desk people are supposed to stay up to two hours after closing to make sure those who booked could get their car. Yet the security guard told us that the staff LEFT EARLY EVEN THOUGH THEY HAD OUR RESERVATION ON FILE.
Cons: Everything. Considering we didn’t get our car due to poor customer service.
Pros: The Alamo staff are the best in Key West.
Pros: Yes staff was very helpful and friendly. I will be renting Alamo from now on in K West.
Pros: Staff were great. However the car only had 1/2 tank of gas. I called on the way to my destination the day I rented the car and the Alamo service rep said that it would be noted on the bill.
At PBI the shuttle to the airport was prompt and quick.
Cons: Be sure to check the fuel guage before leasing.
Pros: Not much...
Cons: Just about everything.... I'm at an escalated level with Customer Service for a call back....
Cons: When I originally rented the car it was for pickup from the airport. When I went there it was off site. This is very deceptive and was changed without my approval or knowledge.
Cons: They don’t have a car when I got in the airport, I rent a car next day .that will be my first and last time whit you guys.
Pros: Drop off was super easy and quick
Cons: Pick up was terrible. Short on cars. Did not have car that was reserved. Asked me to take a car with a broken key fob and to go get batteries on my own. Finally, found an acceptable car. Discount was provided for the poor experience.
Pros: Our problem was t the falls of the agent but he handled it
Cons: Our car should have been waiting for us not us waiting for it We waited 1 1/2 for a car to be returned and our reservation filled.what part of reservation did they nor understand?
Pros: This was a car rental how it must be.
Cons: The office was a bit a mess - but maybe thats the area.
Full-size (Ford Mustang Convertible or similar) is the most frequently booked rental car type from Alamo in Key West.
Alamo has 1 rental location in Key West. Take a look at our Alamo rental location map to find the best rental cars near you.