Guest reviews
Overall rating
7.2
Good
Based on 41 reviews
Cleanliness
7.8
Comfort
7.6
Pick-up/Drop-off
6.8
Value for money
7.1
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Pros
"Car was nice and clean"
(in 2376 reviews)
"The staff was very helpful"
(in 959 reviews)
"So amazing customer service from Brad"
(in 242 reviews)
Cons
"Thrifty's customer service was terrible."
(in 203 reviews)
"Car was very dirty inside."
(in 69 reviews)
""Nothing, no cars were available.""
(in 2242 reviews)
Recent reviews
Traveler rating
8
7
3
2
2
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
friendly staff
great car
easy drop
car available
quick and easy
compact car
car smelled
great price
great experience
great value
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8.8
Pros: Pretty simple in & out. Toll policy so-so.
Cons: Car wasn't ready for pickup at my allotted time.
review from
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6.0
Pros: The staff was helpful at check-in and check-out.
Cons: The air conditioner was not that great in the daytime heat and the gas tank was not full on pickup.
review from
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2.0
Pros: I was unable to cancel my rental. Plans changed due to COVID-19
Cons: I was unable to cancel my rental. Plans changed due to COVID-19
review from
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6.0
Pros: Didn't get to take the trip
Cons: Didn't get a refund for the auto insurance after my trip was cancelled.
review from
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10.0
Cons: cheaper rates
review from
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6.4
Pros: nothing really
Cons: I did not like the fact that I specifically rented a convertible and when I checked in there were not any available and the rep was not able to tell me when one would be available. Unexpectedly I had to return the Jeep 2+full days early and was not offered any type of refund or credit, bad business in my opinion.
review from
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8.0
Cons: No fluid came out for the windshield wipers which was frustrating. We bought more but it still didn't work. Told the lady at the counter when we returned the car & she deducted the cost of the fluid from our bill. Much appreciated
review from
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10.0
Pros: Quick and easy pick up and drop off. Great rate compared to others.
review from
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4.0
Pros: -
Cons: Unprofessional counter staff. To be replaced
review from
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10.0
Pros: staff was just fine,
Cons: convertible camaro was not a good car.... for such a large sports car it had very little room... at best it is a 2 seat car. only a tiny person can ride in the back for more than a block or two..... with the top down. zero room for luggage other than back seat
review from
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7.2
careful making changes with Thrifty
Pros: we were told we could change the contract and change it back without any problem
Cons: when we tried to change it back to the original plan it was difficult over the phone, and then the lady at the counter was difficult as well. she then did remove the late fee and change fee and continued to talk about how we were "late" when actually we were early when using the original contract terms. not a great customer service at all and will avoid thrifty again unless they significantly less money.
review from
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10.0
Cons: Service was a little slow
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