Cons: This rental is by far one of the worst experiences of my life. I was standing there waiting for a car for over three hours. Meanwhile the staff was extremely rude, unhelpful and condescending. The manager especially raised her voice yelling at us. Worst experience of my life.
Pros: Staff was not very helpful or friendly. Very bored and most likely did not like her job, both on pick up and drop off.
Cons: Include second driver in fees like Avis and other companies. Won't use hertz again because of extra driver fee.
Pros: I actually never got the car somebody else took it probably bribe the clerk with money underneath the counter and go. This is Key West.
Pros: PIckup and dropoff was was quick
Cons: Nothing much - it was a good experience
Pros: all was as they said
Cons: We would like to have extended our rental by 2 hours but they said they'd charge for a full day so we did not extend it.
Cons: Hertz does not inform their employees that rent the cars about their closed (For ever) locations for drop off. These locations no longer exist.
I went to three closed locations before I finally found one that still existed.
Cons: I could not rent. The car places closed at 6
Cons: Less hidden fees
Pros: Pick up and drop off were super easy; but was concerned no one was there to inspect the vehicle for either. It all worked out; just unaccustomed to it.
Pros: Car was fine.
Cons: The woman at the Hertz counter was not helpful. She didn’t even get off the phone to help us. She gave us no directions about the car. She was rude.
Pros: It's been almost 20 days still haven't received my refund from a canceled reservation Just ridiculous..
Cons: Train Your staff on proper protocol get everybody on the same page and provide better customer service
Pros: Very effiient & friendly
Full-size (Ford Mustang Convertible or similar) is the most frequently booked rental car type from Hertz in Key West.
Hertz has 1 rental location in Key West. Take a look at our Hertz rental location map to find the best rental cars near you.