Book Hertz car rentals in Key West

Reviews for Hertz in Key West

Recent reviews

Traveler rating

Excellent

15

Good

5

Okay

0

Mediocre

14

Poor

2

Find reviews that mention:

pick up the cargreat experience

car was cleancustomer service

car availablefriendly staff

rented a carlocation was closed

pick up and dropwrong location

2.0

My car was towed, while I was still renting it. And no one couldn’t explain why.Reviewed 2022 Aug 04

review from

2.0

There was a problem with the priceline booking where they sent me to a faraway non-airport drop off location, despite specifying the MIA destination and having my flight number on the booking. I take this route a few times a year and did not notice this until on the road and had to struggle to call Hertz customer service. The matter was finally resolved by the Hertz counter. One way rentals are normally more expensive than one would like and these days there are not enough staff to clean a car before you get in. Manager specials are subject to luck of the draw but I got a double cab truck, which was not as comfortable as anything else, thus explaining lowest marks on the criteria you specified. The drop off location issue is critical and perhaps some measure should be taken to avoid this happening to others. Thanks and I hope this feedback is helpful.Reviewed 2022 Jul 07

review from

10.0

HAD a great timeReviewed 2022 May 31

review from

10.0

Nice car for a great price. Pick up and drop off was easy. ThanksReviewed 2022 Apr 20

review from

2.0

Vehicles were poorly maintained, I returned two vehicles with operating vaults.Reviewed 2022 Apr 01

review from

10.0

On pick up, I found multiple dings/blemishes in the exterior but had noone available to report or document the existing damage. (I did not plan to revisit the terminal desk-a hike). I just took photos of the damage and pray I won't get charged. Otherwise excellent.Reviewed 2022 Feb 25

review from

2.0

Awful. Waited over an hour in a small office prior to pick up. Woman on the front desk with blonde hair was very rude and left us waiting in the office for over an hour when there was only one other person in there, who was already getting served by another staff member. Car was unclean. After just an hour of driving the car it started making a loud clacking noise. (We was running late so we did not have time to drive back). The noise did stop after a couple of days. Phoned to extend our car rental and was spoken to by the same lady we had on our pickup, again she was very rude and we got nowhere on the phone. Phoned again a few days later in hope that someone else would answer. Again the same lady actually put the phone down on me after I asked to extend the rental, I called back and she said she was really busy, which would have been ok but I told her I was borrowing our hotels phone and leaving so we would not have any other way to call , so she said “ok what do you want “ I said can I extend for another two weeks , she then quickly said “ok bye “ and put the phone down. I did not receive a message or an email confirming this so obviously she did not extend it as she didn’t even quote me on how much it would be. I have tried to go on the Hertz app to extend our booking but that won’t let me get past the “driving license number” section so I am now currently driving 3 hours back to the original pick up location to speak with them in person. I have never experienced such an incompetent member of staff as well as being so rude. I will not be using Hertz againReviewed 2021 Dec 27

review from

2.0

Reservation was confirmed with confirmation number….would you stranded at airport be cause NO vehicles were available at location. Terrible experience will NEVER do business with kayak againReviewed 2021 Nov 07

review from

1.9

The vehicle had 47,862 miles on it at pick-up. It had exterior damage and was worn out. For what I was charged, this vehicle should have been almost new and in excellent condition.Reviewed 2021 Aug 02

review from

1.9

The woman checking me out and setting up the rental was hands down the rudest woman I’ve ever dealt with at a rental car facility. There was a tropical storm and people were trying to leave and she made it extremely difficult and spoke extremely rudely to myself and other. Horrendous service.Reviewed 2021 Jul 07

review from

6.0

Pros:The women at the counter was amazing. She was a true professional under extreme stress. There were no.cars avafor.pick up and people were very upset.Cons:Not waiting for well over an hour for my rental.Reviewed 2021 Apr 28

review from

2.0

Pros:The customer service ruined my entire experience.Cons:The Hertz representative could have treated me like a humanReviewed 2021 Apr 16

review from

More

• 5.0 /10Enterprise Car Rentals at Key West
• 6.0 /10Avis Car Rentals at Key West
• 5.8 /10Budget Car Rentals at Key West
• 6.1 /10Dollar Car Rentals at Key West
• 6.7 /10Thrifty Car Rentals at Key West
• 6.1 /10Alamo Car Rentals at Key West

• What is the most popular rental car from Hertz in Key West?

  Mini (Class Minivan or similar) is the most frequently booked rental car type from Hertz in Key West.

• How many car rental locations does Hertz have in Key West?

  Hertz has 1 rental location in Key West. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Key West airport (EYW)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Key West airport (EYW)?

  Yes