Guest reviews
Overall rating
7.5
Good
Based on 62 reviews
Cleanliness
7.8
Comfort
7.7
Pick-up/Drop-off
7.7
Value for money
7.3
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Pros
"Staff were friendly and efficient."
(in 2332 reviews)
"Car was clean & comfortable."
(in 5675 reviews)
"PIckup and dropoff was was quick."
(in 2382 reviews)
Cons
"The car was very dirty"
(in 195 reviews)
"There were NO cars available!"
(in 6133 reviews)
"I'll never use Hertz again."
(in 511 reviews)
Recent reviews
Traveler rating
11
8
0
2
6
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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2.0
Cons: This rental is by far one of the worst experiences of my life. I was standing there waiting for a car for over three hours. Meanwhile the staff was extremely rude, unhelpful and condescending. The manager especially raised her voice yelling at us. Worst experience of my life.
review from
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7.2
Pros: Staff was not very helpful or friendly. Very bored and most likely did not like her job, both on pick up and drop off.
Cons: Include second driver in fees like Avis and other companies. Won't use hertz again because of extra driver fee.
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2.0
Pros: I actually never got the car somebody else took it probably bribe the clerk with money underneath the counter and go. This is Key West.
review from
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8.4
Pros: PIckup and dropoff was was quick
Cons: Nothing much - it was a good experience
review from
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8.0
Pros: all was as they said
Cons: We would like to have extended our rental by 2 hours but they said they'd charge for a full day so we did not extend it.
review from
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2.4
Cons: Hertz does not inform their employees that rent the cars about their closed (For ever) locations for drop off. These locations no longer exist. I went to three closed locations before I finally found one that still existed.
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2.0
Cons: I could not rent. The car places closed at 6
review from
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6.8
Cons: Less hidden fees
review from
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9.6
Pros: Pick up and drop off were super easy; but was concerned no one was there to inspect the vehicle for either. It all worked out; just unaccustomed to it.
review from
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8.0
Pros: Car was fine.
Cons: The woman at the Hertz counter was not helpful. She didn’t even get off the phone to help us. She gave us no directions about the car. She was rude.
review from
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2.0
Pros: It's been almost 20 days still haven't received my refund from a canceled reservation Just ridiculous..
Cons: Train Your staff on proper protocol get everybody on the same page and provide better customer service
review from
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10.0
Pros: Very effiient & friendly
Cons: Nothing
review from
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