Car rental in Mid Town East (Key West)
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Cheap car rentals in Mid Town East (Key West)
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Mid Town East (Key West) car rental reviews and directory
Thrifty
7.7
Good
36 reviewsCleanliness
8.2
Comfort
8.0
Pick-up/Drop-off
7.4
Value for money
7.7
One location in Mid Town East
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10.0 Wonderful
May 2021
Pros:
Staff was helpful and friendly and drop off was super easy.Cons:
All was good.8.8 Very good
Sep 2020
Pros:
Pretty simple in & out. Toll policy so-so.Cons:
Car wasn't ready for pickup at my allotted time.6.0 Okay
Aug 2020
Pros:
The staff was helpful at check-in and check-out.Cons:
The air conditioner was not that great in the daytime heat and the gas tank was not full on pickup.2.0 Poor
Aug 2020
Pros:
I was unable to cancel my rental. Plans changed due to COVID-19Cons:
I was unable to cancel my rental. Plans changed due to COVID-196.0 Okay
Mar 2020
Pros:
Didn't get to take the tripCons:
Didn't get a refund for the auto insurance after my trip was cancelled.10.0 Wonderful
Mar 2020
Cons:
cheaper ratesHertz
6.2
Okay
71 reviewsBest rated
Cleanliness
6.8
Comfort
6.6
Pick-up/Drop-off
6.0
Value for money
6.0
One location in Mid Town East
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8.0 Very good
Oct 2022
2.0 Poor
Nov 2021
1.9 Poor
Jul 2021
6.0 Okay
Apr 2021
Pros:
The women at the counter was amazing. She was a true professional under extreme stress. There were no.cars avafor.pick up and people were very upset.Cons:
Not waiting for well over an hour for my rental.2.0 Poor
Apr 2021
Pros:
The customer service ruined my entire experience.Cons:
The Hertz representative could have treated me like a human2.0 Poor
Mar 2021
Cons:
This rental is by far one of the worst experiences of my life. I was standing there waiting for a car for over three hours. Meanwhile the staff was extremely rude, unhelpful and condescending. The manager especially raised her voice yelling at us. Worst experience of my life.Alamo
6.7
Okay
27 reviewsCleanliness
7.2
Comfort
7.1
Pick-up/Drop-off
6.2
Value for money
6.9
One location in Mid Town East
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Reviews
2.0 Poor
May 2021
Pros:
Staff was reluctant to help. arrived at pickup and was told cara wouldn’t be ready for another 2 hours.. which was 4 hours over our original pickup time. Stranded at an airport waiting for our car.10.0 Wonderful
Apr 2021
Pros:
everything went smoothly, from booking to returnCons:
price can always be better, but in this case Alamo was the best price.2.0 Poor
Apr 2021
Pros:
N/ACons:
Didn’t have my rental car available @ time of pick-up. Had to cancel4.0 Mediocre
Apr 2021
Pros:
Complimentary upgrade because my vehicle was unavailableCons:
Car was not available upon pickup. Was told three hour wait but did not get called for seven hours. Car was dirty and windows needed to be cleaned from all the previous dirt and grim. Customer service disconnected my call six times while trying to remedy the problem2.0 Poor
Apr 2021
Pros:
Friendly staffCons:
Car was not what I reserved. They had no full size cars available. Car smelled like smoke and made my kids sick2.0 Poor
Jan 2021
Pros:
The convenience is good because it's a small airport.Cons:
They never give you the car you reservedEnterprise Rent-A-Car
6.5
Okay
29 reviewsCleanliness
6.9
Comfort
7.3
Pick-up/Drop-off
6.4
Value for money
6.1
2 locations in Mid Town East
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Reviews
4.0 Mediocre
Apr 2021
Pros:
Drop off was easyCons:
The car was filthy and rattling. Ripped up seats in the back..... and the desk guy in key west was so rude and non helpful8.0 Very good
Apr 2021
Pros:
The drop off was fine!Cons:
We had a 10am airport car pickup at Key West International Airport. No cars were available at 9:50am when we arrived. We had to wait until 10:30am for next car coming back to be washed and cleaned. No one asked about Sun Pass. Will have to pay a fortune for each toll we went through without Sun Pass on the car?2.0 Poor
Mar 2021
Pros:
Nice vehicle.Cons:
Arrived at the pickup time. They were closed. Came back the next day to get the vehicle, it wasn't ready. After an hour long wait, the vehicle was presented to me. Clearly it was rushed. Did not have a full tank of gas. There was no walk around to inspect the vehicle. I took off with the vehicle. Already late for my meeting. Upon drop off in Miami, I was informed that there was damage to the vehicle on the passenger side rear door. Since it was a black vehicle and on the passenger side, I did not notice it on pickup. So in Miami I was informed that I will be charged for the damage.4.0 Mediocre
Feb 2021
Pros:
Reserved a full size sedan in Key West. Only available was a compact. Had no choice and told it was an upgrade. Could not debate as that was the only car available. I took out collision when reserved with Kayak which also covered 2nd driver. I was told that would not give me coverage and second driver had additional charge. I ended up paying twice the amount I locked in on with my reservation. Very disappointed in Enterprise.2.0 Poor
Nov 2020
Pros:
NothingCons:
Everything4.0 Mediocre
Oct 2020
Pros:
I first was given a car that I as a female driving 100 plus miles fid not fill safe it. I called and the representative handled it well, however was a very different story when I went to pick up the exchange. they did have a car but refused to exchange it. I told him I wasnt driving the car so to give me options. He said to wait around for an hour and he would have a few. I did, that the whole time not in rep acknowledged I was there or how much time I still had to wait. at about the 1.5 mark he exchanged my key and sent to the parking lot to find the car.Cons:
customer care is all the brick and mortar store have to set themselves apart as everything is moving quickly to having items shipped. The service given was unacceptable but helped me to realize that in my own store I could do better. Shame on the company that doesn't take a few risk now and again or absorb the cost the service their clients with excellence. one of the employees at enterprise was lying and it isn't my job to figure out if it was the rep at the location or the rep on the phone. I would like to rely on the integrity of the company and its staff. This is the first time this has happened but it only tajes once to put a stain on an otherwise clean reputation. Now should I rent again I will not have the same trust not confidence as I had before. I am hoping that moving forward I’ll be able to find a car from another agencyNational
2.0
Poor
1 reviewCleanliness
2.0
Comfort
6.0
Pick-up/Drop-off
2.0
Value for money
2.0
One location in Mid Town East
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2.0 Poor
Jan 2021
Pros:
The car was niceCons:
We had a reservation for 9AM to drive from Key West to Miami. The car was not ready for us to drive away until noon!! When we checked in, the attendant said the car would be ready in an hour, but really took three hours. By the time we left there were 150 people in line waiting to check in to pick up their rental. Airplanes continued to arrive throughout the period with people expecting to pick up a car and continue their journey. Airport security was having a fit trying to make people maintain social distance when the airport physically did not contain enough space to allow 150 people in line waiting and people arriving claiming their bags on the baggage carousel to maintain distinace. The entire problem was caused by National, Enterprise, Alamo car rental mismanagement and inability to think outside the box. In fact, I watched two employees show up to work then disappear when having to confront unhappy customers looking for an explanation for why they couldn’t get their car.Sunnycars
No score available yet
2 locations in Mid Town East
Ace Rental Cars
No score available yet
One location in Mid Town East
VIPCars Recommendation
No score available yet
One location in Mid Town East
164 travelers who rented a car in Mid Town East gave the car agency they used an average rating of 6.6