Car rental at Lambert-St Louis Airport

Car rental at Lambert-St Louis Airport

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St. Louis, MO, United States - Lambert-St Louis
30 May — 6 Jun
Same drop-off
St. Louis, MO, United States - Lambert-St Louis
Mon 30.05
Noon
Mon 06.06
Noon
Driver's age:

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Lambert-St Louis Airport car rental reviews and directory

Rated #1
Enterprise
Best rated
8.8 Excellent (119 reviews)
1 location in Lambert-St Louis Airport
Enterprise
Locations in Lambert-St Louis Airport
  • 8.9
  • 9
  • 8.9
  • 8.9
  • 8.6
Recent reviews
10.0 Excellent2022 May 09
So easy, friendly staff, and excellent service. Thank you!
10.0 Excellent2022 Apr 14
Unfortunately when we received the car we were told that it had a full tank. Since I was unfamiliar with the type of car, I didn’t know how to read the gas gage, so I took their word for it. That said, at some point within 30 mins a warring came up suggesting that we had about 5 miles till empty. To my surprise the tank was indeed empty. So I filled it up and upon return expressed my concern. Their response was we will take care of that for you and paid for the full tank. There wasn’t any more to discuss. I thanked them and went on my way.
10.0 Excellent2022 Jan 24
Got the car I wanted and had asked for.
2.0 Mediocre2021 Dec 25
My flight was delayed. I called Enterprise and they said they’d stay until 2 am. I asked if that was customary and was told yes. The airport shuttle never came so I took a lift since enterprise said they’d be there, when I arrived they were closed and I had to wait 2 1/2 hours for them to open at 4. It’s was 23 degrees! The agent was ok, but not nearly apologetic. Your 800/customer service gave out faulty information which put me on an unsafe situation.
5.9 Okay2021 Sep 07
Right rear tire had a leak so had to fill up every day- was too busy to spend a few hours taking it in to get it repaired
10.0 Excellent2021 Aug 21
Pick up and drop off were really fast, great price
1.9 Horrible2021 Aug 20
Nothing was great about this experience we couldn’t even get our rental because we needed a credit card to put on hold and didn’t have that much on a credit card only on a debit card and was told they couldn’t run that as a credit so had to find another way for our Florida vacation trip I was very dissatisfied
1.9 Horrible2021 Jul 26
The rate was not the same as that was quoted on Kayak. They charged me $94/day and there is no way that I would have chosen such an expensive car when $55/day cars were available. Pickup and drop of were easy but the car was supposedly non-smoking but you could clearly smell the cigarette smoke. Almost $500 dollars for four days of riding around in cigarette smoke.
10.0 Excellent2021 Jul 25
I had a mid-sized Mazda that performed admirably.
10.0 Excellent2021 Jul 15
they helped us with the car we wanted. Also the manager cleaned the car for us which was very nice to get us going.
Rated #2
Dollar
7.6 Good (110 reviews)
1 location in Lambert-St Louis Airport
Dollar
Locations in Lambert-St Louis Airport
  • 8
  • 7.9
  • 7.5
  • 7.5
  • 7.2
Recent reviews
2.0 Mediocre2022 Mar 31
Nothing was good. Bad rental policies
6.0 Good2022 Mar 05
No directions nor signs for where to go for the offsite shuttle pickup
10.0 Excellent2022 Feb 23
Offered an upgraded model, but it appeared to be an older model. The vehicle also smelled of heavy smoke. I normally would have refused rental, but vehicles were limited during this time and everything was sold out. However, the customer service was excellent - friendly and willing to help.
2.0 Mediocre2022 Jan 31
Lied about hours so i had to scramble to get a rental elsewhere
10.0 Excellent2022 Jan 18
I did not have any issues. The shuttle bus was outside when I landed and car pickup was smooth. Car was clean, and prepayment for gas was convenient. Shuttle back to airport was just as prompt. Very friendly staff. Very affordable price. Would recommend.
10.0 Excellent2021 Sep 04
I have been going to St Louis every year for 12 years. This year I tried Dollar and was NOT disappointed. From the shuttle driver (once I found it) to the front desk workers it was nice and smooth. They were willing to swap a vehicle (in the same class) when asked for preference reasons. Thank you Dollar!
10.0 Excellent2021 Aug 23
Great customer service. The pickup spot from the airport was tricky to locate but again, great customer service when I found it. Price is not comparable in my opinion, after imposed fees. It is what it is. I’m just thankful that customer service was not hindering the process.
1.9 Horrible2021 Jul 13
Terrie
2.0 Mediocre2021 Jan 03
The pick up was fine but when I returned the vehicle Dollar charged me double!You could help by getting them to honor their original quote. If I get no help from you, I'll never use your service again.
10.0 Excellent2021 Jan 03
All great
Rated #3
Thrifty
7.6 Good (320 reviews)
1 location in Lambert-St Louis Airport
Thrifty
Locations in Lambert-St Louis Airport
  • 7.5
  • 7.8
  • 7.5
  • 7.6
  • 7.7
Recent reviews
10.0 Excellent2022 Mar 11
The staff weee kind, helpful and excellent overall.
2.0 Mediocre2022 Feb 28
Vehicle was driven to Chicago, had mechanical issues. Since Thrifty in St. Ann is privately owned they were unable to help with anything and I couldn't get service from any other Thrifty.
6.0 Good2021 Dec 26
Thrifty lot too far from airport. Cigarette smell. Seats had burn holes. Employees ok.
1.9 Horrible2021 Sep 21
The employees are horrible and rude! I actually had to call the company in order for the shuttle bus to pick us up from the airport. I wouldn’t recommend this company to my worst enemy.
10.0 Excellent2021 Sep 19
Staff was friendly & we were in & out of Thrifty quickly both when picked up & dropped off.
10.0 Excellent2021 Sep 14
Car got great mileage, good service from the staff.
2.0 Mediocre2021 Jun 27
We booked our reservation for a 12 passenger van 6 months ago and we go there to pick up and they didn’t have it. Very un professional and didn’t care at all. I will never ever go to them or recommend them to anyone. They had plenty of time in advance to get the van. Next person to complain to is BBB. Do a better job Jeff otherwise you need to step downThe general manager and staff need to do a better job. They sucked at it!
4.0 Okay2021 Jun 22
The staff was terrible. We reserved the van for pickup on Saturday and drove 30 mins to get it and it was not there. They did not try to contact us. Finally picked it up on Sunday (the day we were to leave). Still waiting to see if we can get a refund for the day missed. Will never rent from Thrifty again from this location!Customer service was awful.
2.0 Mediocre2021 Jun 14
Staff rudeI never got a car she swiped my card before telling me the total told me it declined and didn't give me a rental. I got home to realize that they took the deposit off my card now am having big issues trying to get my money back SMH
4.0 Okay2021 May 04
Staff was friendly. Quick in and out.Car was filthy. Seats were stained and it smelled awful. Outside had scratches and dents all over.
Rated #4
Budget
7 Good (137 reviews)
1 location in Lambert-St Louis Airport
Budget
Locations in Lambert-St Louis Airport
  • 7.3
  • 7.6
  • 6.9
  • 6.7
  • 6.9
Recent reviews
8.0 Excellent2022 May 21
I was told I could drop off my vehicle at 9PM—24 hours after my pickup—at a location close to where I was staying in D.C. I arrived at that location to find that it was closed, and did not allow after-hours drop-offs. I called Budget to ask what I could do. I was told I could drop off the car at the airport the next morning at 7am!! When I explained why that wouldn’t be possible (would require paying $60 to get an Uber home, was NOT what I agreed to, and impossible due to my work schedule), the representative HUNG UP ON ME. I called back, was told the same thing, and finally was told that I could drive the car back to my apartment (where I would have to pay for overnight parking), bring it back the following day (which meant taking time off of work), and, in the case that anything were to happen to the car overnight, I would be charged for all damages. For the record, I originally was comfortable leaving the car at the location with the keys inside, but the fine print of my rental contract says that in that situation, if the car is stolen, I am liable. All of this, because I was told I could drop off my rental at a location that does not do evening drop-offs. You people are morons.
4.0 Okay2022 May 19
We waited in line for an hour and a half at the pickup location. It was ridiculous. The car had lots of hard water spots on the windshields and mirrors making it difficult to see.
2.0 Mediocre2022 May 17
Vehicle was not ready. Waited 1.5 hrs to get to counter. Vehicle had not been cleaned well, smelled of Marijuana and burn holes in seats.
2.0 Mediocre2022 May 16
Took 30 minutes for car to be ready after standing in line for 25 minutes. Car was filthy and reeked of smoke… so much so that I only used car to get to my destination and back. Otherwise I Ubered to avoid being in the stinky car.
6.0 Good2022 Mar 28
Car itself was brand new and rental price was very reasonable. Pickup was disorganized, waited for almost an hour in a line of 20 people at 10pm. Drop off took less than 5 minutes. Overall good but tough to begin a trip after a long day of travel.
10.0 Excellent2022 Jan 06
I liked: Customer service agent at check in. He was kind and personable. I liked my vehicle. Opportunities for improvement: I ordered an intermediate sized car and got a Toyota Prius. Surprised that a little Prius was considered intermediate. It was still a fine vehicle though and I had no issues
6.0 Good2021 Nov 22
Took way too long at the counter as attendant had trouble reading my info. We were told only one car on our row , but there were two when we went out there. attendant finally came and told us it was our choice which one we could take, which we were not told at the counter. When leaving to check out we noticed the fuel was only7/8 full. The attendant noted it on their check out. We brought it back full but have not seen a refund as of yet.
4.0 Okay2021 Nov 07
I filled the tank at my destination, returned the vehicle (less than 30 mi drive) and they hit me with a $17 "fuel service fee". The cost for my rental turned out to be nearly $30 higher than the cost on your website. I also stood at the counter for about 15 minutes with my credit card in the reader waiting for Budget to run the transaction. I will never use them again.
1.9 Horrible2021 Oct 12
Confirmation letter wasn’t clear, no reconfirmation on drop off destination, fees DOUBLED without warning upon returning car
1.9 Horrible2021 Oct 11
Confirmed reservation but had no car available when I arrived at 11:00 pm.
Rated #5
Alamo
8.8 Excellent (39 reviews)
1 location in Lambert-St Louis Airport
Alamo
Locations in Lambert-St Louis Airport
  • 8.9
  • 8.8
  • 8.9
  • 8.8
  • 8.6
Recent reviews
10.0 Excellent2017 Jul 15
Unexpected SurpriseThe type of vehicle available...Chevy Impala Premiere...loved it.
9.6 Excellent2017 Jul 06
Overall Very GoodPick up & Drop off was as near perfect as possible.I was not thrilled with the vehicle but that was NOT Alamo's fault. It was the make and model of the pickup. (I would not buy this truck). I think the exit of lot could be marked better but it was not horrible.
2.0 Mediocre2017 May 17
Alamo had no cars when I landed at 12:30 am, and I had already paidnothing other then I am hoping the refund process is easythe fact that I didn't get a car that I paid for
9.6 Excellent2017 Apr 16
It fit the need!Nice sized SUV (Ford Escape) given I was hauling my 1-year-old around along with several others. The experience with Alamo was very nice as they got me in and out quickly which I cannot say enough positive things about given I was lugging a baby, car seat, pack n' play, backpack, and diaper bag all by myself.Nothing really. GPS built-in would have been nice but my smartphone wedged near the dash did the trick.
6.8 Good2017 Mar 21
Really bad customer service at the front deskPick up and drop off were really quick.The lady at front desk provided a really bad customer service. She had earphone on one side while talking with me. She really did not want to work at all. I have never confronted this level of bad customer service.
7.6 Good2017 Mar 20
Easy check-out and check-inPrompt service and friendly van drivers to and from STL to Alamo lot. I reserved a "mystery" car at a good price and got a mini Chevy SUV. Not the most comfortable ride, but overall nicer than expected.No driver's manual included in the car.
10.0 Excellent2017 Mar 19
Rental vehicle was good, customer service fell shoPick up & drop off were quick and easy. The vehicle was clean and perfect for us. Shuttle drivers were friendly.Customer service at the front counter was not what I expected. Agents didn't acknowledge me and my sister when we entered the building and there were no other customers. When we finally got helped and asked for clarification we felt we were bothering them. We left with a bad feeling.
8.8 Excellent2017 Mar 09
No car ready when i got there.
8.0 Excellent2017 Mar 03
Windy WalkCustomer Service was pleasant. Car was washed and clean.Customer Service was good until I was asked if I was a Muslim all because I was wearing a bow tie. I don't believe that she was being racist. But she was a bit uncouth. Then I had to walk across the parking lot in the blistering wind to select my car. Fix how customers receive their cars immediately. I waited 15 to get my car. Drop off location was a bit confusing to find the exact location to drop off car.
10.0 Excellent2017 Jan 15
They truly tried .We came in on Christmas Day and there was a shortage of cars with flights delayed and rerouted passengers. So their systems were skewed with last minute changes. They worked so hard and were honestly trying to do their best to please so many frustrated customers. We appreciated their efforts through the hectic process and pleased that they were able to provide a car for us through all their confusion.
Rated #6
Hertz
8 Excellent (63 reviews)
1 location in Lambert-St Louis Airport
Hertz
Locations in Lambert-St Louis Airport
  • 8.3
  • 8.3
  • 7.7
  • 7.6
  • 7.9
Recent reviews
2.8 Mediocre2020 Oct 14
Cigarette ashes all in the vehicle and smelled like cigarette smoke. Hertz in STL is a terrible place to get a rental. Added on costs I wasn’t aware. Customer service was terrible and I couldn’t get a hold of anyone when trying to call about the ashes. This company said it was supposed to be clean per covid standards and that was a lie.
10.0 Excellent2020 May 22
staff was very friendly and helpful--definitely following CDC guidelines regarding covid 19only if car dropping me off and picking me up could have gone onto the property--nothing that the staff works at this location could do to change this.
6.0 Good2020 Feb 18
The vehicle was amazing on gas and to fit 7 people.Pick up and drop off was awful i couldn't leave my car there nor did they check me out at drop off and no space for bags in the trunk of the suv.
10.0 Excellent2020 Feb 12
No pickup or dropoff requested.All was good.
10.0 Excellent2019 Oct 07
The woman who helped us was magnificent! She drove us to the airport and helped us when our son got sick in the car.
10.0 Excellent2019 Aug 19
Staff was very friendly and informative. Our rental was clean, in and out. Thanks guys.Everything went smooth. No confusion, no fuss. No sense fix if it’s not broken. Awesome job guys, Mahalo’s y’all!!!
10.0 Excellent2019 Jul 01
Customer service at pick up and drop off were very friendly and helpful!
6.0 Good2019 Jun 19
staff was very pleasanti filled up the tank about 7 miles before returning the car. they charged me 2 gallons at $9.99 despite having a full tank. this seems very unethical. They don't tell us to overfill the tank prior to return.
8.4 Excellent2019 Jun 17
Unless you are a frequent rental car user, a brief rundown of the process (where are keys, make sure to look over car for any dings before you leave lot, drop off logistics, etc) would have been appreciated. Once we checked in, the guy at the desk pointed in the direction of the car and that was all
9.2 Excellent2019 Jun 03
Auto drove well but after a few miles the speedometer stopped working until car was turned off and back on. Happened each time the car was driven.
Rated #7
Avis
7.4 Good (45 reviews)
1 location in Lambert-St Louis Airport
Avis
Locations in Lambert-St Louis Airport
  • 7.4
  • 7.7
  • 7.5
  • 7.1
  • 7.3
Recent reviews
2.0 Mediocre2022 Feb 13
Their policy of not taking debit cards almost left me stranded. The employee at the desk could care less that I was stranded. The mgr shuttled me to Alamo where I was able to rent a one way with a debit card.
1.9 Horrible2021 Sep 12
Didn't get the car we were looking for, or anything close to it. Told need to wait 5 to 12 hours for the car we reserved. And pick up line was hours long when there's only 2 agents helping.
10.0 Excellent2021 May 07
Staff was friendly, quick and informativeNothing, It was flawless
4.0 Okay2021 Apr 29
Staff was nice but they didn't have the car I reservedHave the car I reserve
2.0 Mediocre2021 Apr 09
NothingLong line because the checkout process hasn't changed in 30 years. Slow computers and too many unnecessary steps. Person offered me a pickup truck to get out faster. Got to the truck and someone else was in it. Then they gave me another car which was smoked in. Had to return to another Avis. They had no cars to swap but gave me a minivan that didn't have smoke, but wasn't clean. Worst rental experience ever. Will never use Avis ever again. It will go bankrupt.
4.0 Okay2021 Jan 03
Wait time for getting the car. This shouldn't take so long comparing it to other Renters. It took me 90 minutes to get my car which is unacceptable despite a pandemic.
4.0 Okay2020 Jan 07
staff when I got the car was super nice and friendly.1. Car was dirty, mud in back seat. I had to clean it up once we noticed it at our destination. 2. Gas tank was not full, probably 3/4. When I returned it, the drop-off guy asked if I had any proof. Really, I have to prove it to you. Was I supposed to pull off on the freeway in heavy traffic and take a picture. Why couldn't he have told me how sorry he was instead of questioning my integrity. I wasn't asking for anything. 3. Car was supposed to be non-smoking but clearly had been smoked in. My wife even found a cigarette lighter under the seat. Told drop-off guy and he didn't care or make a note of it. Color me disappointed.
8.8 Excellent2019 Jun 10
Excellent value for the premium rental.The walk to the office from the lot is VERY LONG! There needs to be parking close to the office.
6.8 Good2019 Mar 07
YesCar was dirty and it wasn’t the car I ordered
10.0 Excellent2018 Oct 14
Great rental car experienceGood, clean, car
Rated #8
National
7.6 Good (3 reviews)
1 location in Lambert-St Louis Airport
National
Locations in Lambert-St Louis Airport
  • 7.3
  • 8.6
  • 6.6
  • 8.6
  • 6.6
Recent reviews
7.6 Good2017 Mar 06
Pretty good; room for improvement in customer servIt was quick; car was good; convenient pickup and drop off.Agent at desk wasn't friendly; she was short and impatient when responding to my questions. The interior of the car could have been vacuumed better.
10.0 Excellent2016 Dec 21
Friendly people!Kiosk! Super friendly and helpful men outside!Not clear where to get your car to us non-frequent renters
5.2 Okay2016 Dec 10
Bait and switchThey told me to take an Emerald Aisle car, which voided Kayak rate. Paid $200 more than quoted. Beware of STL location. On top of it, they were rude and condescending.
Easirent
1 location in Lambert-St Louis Airport
Easirent
Locations in Lambert-St Louis Airport
Recent reviews
Sunnycars
1 location in Lambert-St Louis Airport
Sunnycars
Locations in Lambert-St Louis Airport
Recent reviews
836 travelers who rented a car in Lambert-St Louis Airport gave the car agency they used an average rating of 7.7

Car rental locations at Lambert-St Louis Airport

Good to know

Most popular car type

Mini

Top tips for renting a car at Lambert-St Louis Airport

  • One of the advantages of car rental at Lambert-St Louis Airport (STL) is that all the rental car companies have a location adjacent to the southern end of the airport property, which makes them convenient for those travelers arriving at the airport. From there, you will have easy access to Interstate 70 and will quickly be connected to the entire freeway and highway system in the city, making the trip to your destination quick and convenient.
  • The real advantage of car rental at Lambert-St Louis Airport, as opposed to other forms of transportation, is a combination of both speed and cost-effectiveness. There are public transportation options available to take you downtown from the airport, but these can take more than 30min, plus travelers will need to figure out what to do if they have a lot of luggage to take with them. While taking a taxi is also an option, fares to take you to downtown St. Louis can be an excess of around $35. So, when you combine the speed of travel and the rather cost-effective nature of renting a car, choosing a rental car at this airport is a great option for travelers.
  • While all the rental car companies that offer car rental at Lambert-St Louis Airport have a location offsite from the airport, the airport offers a free shuttle service that operates 24h per day and seven days per week from the terminal buildings to the rental car locations. To meet the shuttles, travelers should depart from Exit 17 of Terminal 1 and Exit 12 at Terminal 2.
  • Travelers should remember that when they are returning their Lambert-St Louis Airport car rental that they do not want to bring it back directly to the terminal building. Rental car companies expect drivers to bring the car back to the same lot from where they rented a car. Once you've dropped off your car, the same shuttle that brought you to the rental car center from the airport can bring you back to the airport terminal building quickly and conveniently.
  • Book your rental car at Lambert-St Louis Airport at least 1 day before your trip in order to get a below-average price

FAQs about renting a car at Lambert-St Louis Airport