Car rental at Madison Truax Field Airport

Car rental at Madison Truax Field Airport

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Madison, WI, United States - Truax Field
23 May — 30 May
Same drop-off
Madison, WI, United States - Truax Field
Mon 23.05
Noon
Mon 30.05
Noon
Driver's age:

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Madison Truax Field Airport car rental reviews and directory

Rated #1
Hertz
Best rated
7.8 Good (137 reviews)
1 location in Madison Truax Field Airport
Hertz
Locations in Madison Truax Field Airport
  • 7.8
  • 7.9
  • 7.7
  • 7.6
  • 7.9
Recent reviews
10.0 Excellent2022 Apr 09
Thank you
2.0 Mediocre2022 Feb 13
I tried to rent a mini van for my family at the Hertz at the Dane County airport in Madison Wisconsin. The first van I got had a heater that did not work (in Wisconsin, during winter) the windshield washer fluid was frozen and the outside windows were dirty, making it hard to see. I took the Dodge Caravan back and was given a Pacifica. I got my kids car seats anchored and went to get myself buckled in and the drivers seatbelt did not work. There was a panel near it that had been taken off and never fixed. I had to take the car seats out of that van, back into the airport to talk with the agent. He told me that they pay a company to maintain their cars and check them for safety. I question if the company is doing their job. I could hear the agent talk to his manager about what was going on, and while the agent wanted to help get me an upgrade the manager wanted to send me away in the car with the malfunctioning seatbelt. I did talk to the manager, he was short, and did not apologize for any of it. They never offered to check the next car to see if it worked properly, or drive it to me so I would not have to carry two car seats. Overall it took me 2 hours to get a working car, and I hauled 2 large car seats multiple blocks. I have rented with other car rental companies at the airport and they normally go out of their way to make things right, and apologize when it’s not. It was a huge waste of time and effort. Go with a different company.
6.0 Good2022 Feb 07
The personnel working the front desk during pickup and drop off were very friendly and helpful. However, the Yukon I rented was not as clean inside as I had expected. The passenger side mirror was not functioning and when I informed the receptionist at drop off it didn't seem to concern him. The remote auto start also did not work resulting in my going outside in below zero temperatures to start the vehicle. I also would have expected a walk around of the vehicle before and after with a brief on the operating functions of the vehicle, but neither occurred. This did make me nervous on drop off and potentially accruing charges for any damage that was already there but not documented. I did receive my receipt and this did not happen, but it was a nervous period. Overall, I would use Hertz again, but there are improvements that could make things better.
10.0 Excellent2021 Nov 18
Nothing different
2.0 Mediocre2021 Feb 15
Staff was trying to helpful but nothing they could doI wasn’t able to rent the car due to a credit hold
8.0 Excellent2020 Dec 25
The vehicle didn’t have washer fluid in it when I got it and I had to go buy some.
10.0 Excellent2020 Sep 23
quick easy pick up/ drop off. Clean comfortable vehicle..
10.0 Excellent2020 Sep 23
Quick, easy pick up and drop off. Nice clean comfortable vehicle.
5.6 Okay2020 Jan 27
Rude and condescending at check-out in Madison; was on her phone and seemed that I was interrupting her to check out the car.
9.6 Excellent2019 Oct 01
Vehicle was in good shape and everything went smoothly at pickup.The luxury car offering was only a Chrysler 300 ... I would have liked to see a better offering, but the vehicle was acceptable enough.
Rated #2
Alamo
8.4 Excellent (43 reviews)
1 location in Madison Truax Field Airport
Alamo
Locations in Madison Truax Field Airport
  • 8.6
  • 8.5
  • 8.3
  • 8.4
  • 8.2
Recent reviews
10.0 Excellent2022 Mar 05
The lady at the counter was extremely efficient. She upgraded me, which really helped because I had to pack in all my sons’ skis and snowboards. Over the week, I unfortunately developed double pneumonia. I had to extend my stay. She managed to do so for only $100 to get the weekly rate. I’m going to Alamo for my first choice. Anne Buchanan
10.0 Excellent2022 Jan 13
Like new car with no hassle and great price.
8.0 Excellent2020 Aug 17
Price and fast serviceFirst car was cleaned but had the maintenance light on and a low pressure tired. The second car was not not too cleaned. Also, I wanted to add an extra day but they would charge me more than twice instead of honoring the same price.
6.0 Good2020 Aug 07
Our car was damaged after we returned it. Unfortunately, we didn't take pictures after we dropped it off and are being charged for it. I understand their policy, and they can do what they want, but it puts a damper on our experience.
10.0 Excellent2020 Jul 09
Staff was friendly, easy pick up And return
10.0 Excellent2020 Apr 17
Very fast pickup and drop off. Clean and quality car. Great price.
10.0 Excellent2020 Apr 13
Dane County Airport Agent was on point with her details everything was ready for me. Durning this pandemic, vehicle was wiped down prior and could smell the cleanest when I opened the car door. When I dropped off in Charlotte Airport, the attendant was professional. Thank you Alamo!No
8.0 Excellent2019 Aug 15
easy and friendly staff. car close to desk.nothing particular.
10.0 Excellent2019 Jul 16
BestBest
7.2 Good2019 Feb 07
Staff was greatIt was freezing cold below zero and they knew I was coming in. I feel they could have either moved the vehicle closer or started it. I had to walk to the furthest outside stall and it was hard starting the vehicle
Rated #3
Budget
8.2 Excellent (38 reviews)
1 location in Madison Truax Field Airport
Budget
Locations in Madison Truax Field Airport
  • 8.4
  • 8.1
  • 8.2
  • 8.6
  • 7.7
Recent reviews
10.0 Excellent2020 Jul 12
Nothing, it was great!
5.2 Okay2019 Oct 11
It was fairly expensive for the car I got.
8.0 Excellent2018 Oct 06
I felt rushed when picking up the car and signing the lease papers. The agent added the gas option before asking me if I wanted it.
7.6 Good2018 Jul 30
Met our needsMet our needs for 7 passengersSuper expensive!
10.0 Excellent2018 Feb 25
Great rental carHad no issues picking up or dropping off the car. Car worked great. No complaints!
8.8 Excellent2018 Jan 10
Easy, fast pick up and drop off. Clean and comfortable
2.4 Mediocre2017 Nov 07
The car had a major stain in the back seat. Overall it was dusty and not vacuumed. Drop off was terrible. Zero help from customer service and other reps in the lot.
2.0 Mediocre2017 Nov 07
My flight arrived at 11:43 pm. I called the rental desk, which normally closes at 11:pm, and I was told they would stay open if I put the flight number and time of arrival on the reservation form. I did that, my flight arrived on time, and the desk was closed. I did not pick up the car.
10.0 Excellent2017 Nov 06
Trying to upsize my rental
5.6 Okay2017 Oct 11
Customer service representative was helpful.I reserved a full-sized car (which was categorized as an Impala or similar) would not comfortably fit a car seat in the back seat. I was forced to upgrade in order to have a car that worked. Won't be reserving a car through Budget again.
Rated #4
Enterprise
8.9 Excellent (28 reviews)
1 location in Madison Truax Field Airport
Enterprise
Locations in Madison Truax Field Airport
  • 8.9
  • 8.9
  • 9
  • 8.8
  • 8.7
Recent reviews
9.6 Excellent2019 Feb 25
The staff was prompt, friendly, helpful and gave clear directions. Car was in excellent condition and clean and conveniently located.
8.0 Excellent2017 May 04
Good experienceCar was clean and service personnel were efficient and polite.The car did not have cruise control which was unexpected.
10.0 Excellent2017 Apr 17
Extremely friendly and helpful !
8.0 Excellent2017 Mar 31
got a minivan for my "specialty" vehicleNot excited about driving a minivan.
8.8 Excellent2017 Feb 11
Easy to upgradeNothing
10.0 Excellent2017 Jan 30
The easiest part of our tripPicking up the car worked without any hiccups. Loved getting the car right there at the airport. Drop off was drama free.
10.0 Excellent2017 Jan 02
Excellent ServiceThe staff at Enterprise were professional, friendly and efficient. We were very pleased with the vehicle. We will absolutely use Enterprise again.
10.0 Excellent2016 Dec 26
The staff was a pleasure to work with.
4.4 Okay2016 Dec 18
Car was made available 90 minutes my requested time, after completing paperwork at the desk. This reservation was made more than 30 days in advance of need. When the car was made available, it had been incompletely cleaned, and was covered in ice and snow. The windows needed to be scraped and swept for safe operation.
7.2 Good2016 Oct 30
Pickup was a breeze, super easy....until I discovered the car tag displayed on the vehicle had expired 3 months ago and had to swap vehicles. The swap was super easy too, just a minor inconvenience.Upon return in another city, agent was unable to provide a final receipt even after 15 minutes of processing.
Rated #5
Avis
8.1 Excellent (20 reviews)
1 location in Madison Truax Field Airport
Avis
Locations in Madison Truax Field Airport
  • 8.4
  • 8.4
  • 7.7
  • 8.2
  • 7.5
Recent reviews
3.9 Mediocre2021 Oct 03
I had a reservation to pick up my rental at Madison airport at 9 pm. I got there at 9:04 and Avis was already closed for the night. I had to taxi to a hotel and come back in the morning for my rental. What a pain in the ass. Who closes at 9 but takes a reservation for the same time? Very bad business. Will not rent from them again.
10.0 Excellent2019 Aug 28
Very friendlyBetter signage about leaving car and walking in n.
4.8 Okay2019 Jun 26
The staff at the counter were very pleasant and helpful.The car was in pretty poor condition. It had some dents and scratches, and if it had been cleaned the cleaning didn't show. Candidly, the car wasn't worth the high rental cost; I've had much nicer cars for a lower cost at other airports.
10.0 Excellent2018 Nov 19
LifesaverBriana (I think it was Briana) at the Dane County Airport helped me quickly get into a great car after a disastrous experience with having a flight canceled without warning. I was in a hurry and on a tight budget. She was kind and helpful and got me a wonderful, reliable and comfy car, fast.
10.0 Excellent2017 Nov 27
We appreciated the call explaining Avis' request to switch our vehicle for your own purposes.
9.6 Excellent2017 Feb 07
the "low tire pressure" light came on and the window washer did not work because it was frozen
3.6 Mediocre2017 Jan 05
Terrible customer serviceFriendly but slow counter service.Slow process to complete pick up. I received no communication that the drop off point for my one-way rental was a satellite location with no official Avis presence, then was charged for a second day after they claimed it was returned late even though there was only a place to drop the keys, so they have no way of verifying my return time. When I called to dispute the additional late charges, the customer service was slow and unhelpful.
6.4 Good2016 Jul 16
Was not a ware I had to pick up off site...cost me too much time on a business trip.
3.6 Mediocre2015 Dec 29
Constant attempts at up selling. They finally gave me a Kia from Budget that had a defective front seat
Rated #6
National
7.8 Good (2 reviews)
1 location in Madison Truax Field Airport
National
Locations in Madison Truax Field Airport
  • 8
  • 7
  • 8
  • 9
  • 7
Recent reviews
5.6 Okay2018 Dec 30
Small location, fast serviceI dropped off in less than 5 minutesI would not recommend Avis ever again
Sunnycars
1 location in Madison Truax Field Airport
Sunnycars
Locations in Madison Truax Field Airport
Recent reviews
268 travelers who rented a car in Madison Truax Field Airport gave the car agency they used an average rating of 8.1

Car rental locations at Madison Truax Field Airport

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