Car rental at Chicago Greater Rockford Airport

Car rental at Chicago Greater Rockford Airport

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Chicago, IL, United States - Greater Rockford
23 May — 30 May
Same drop-off
Chicago, IL, United States - Greater Rockford
Mon 23.05
Noon
Mon 30.05
Noon
Driver's age:

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Chicago Greater Rockford Airport car rental reviews and directory

Rated #1
National
Best rated
9.6 Excellent (1 review)
1 location in Chicago Greater Rockford Airport
National
Locations in Chicago Greater Rockford Airport
  • 8
  • 10
  • 10
  • 10
  • 10
Recent reviews
9.6 Excellent2018 Jan 18
CleanlinessThe car was dirty. The Clerk did apologize saying due to the frigid conditions they did not was the vehicle because the doors may freeze shut.
Rated #2
Enterprise
7.8 Good (12 reviews)
1 location in Chicago Greater Rockford Airport
Enterprise
Locations in Chicago Greater Rockford Airport
  • 7.8
  • 8
  • 7.8
  • 8.3
  • 7.5
Recent reviews
2.0 Mediocre2021 Jan 07
They cancelled my reservation!! They said they are over booked and have no cars available
4.0 Okay2021 Jan 07
Decent vehicleVehicle was dirty inside.
5.6 Okay2020 Jul 13
Car was junk. We will never buy a Nissan Kicks!
10.0 Excellent2020 Jul 06
Everything was great!
9.2 Excellent2018 Oct 10
Almost perfectPeople were friendly courteous and efficientThere was confusion on wheee the car was and I had to walk a ways to find the lot and car. Would have been better if they could have brought the car to me.
5.6 Okay2017 Aug 08
The interiror was quite dirty. It was not vacuumed well. It smelled funny. There was some sticky in the consoles and the dashboard. Overall it was quite dirty and smelled funky.
8.8 Excellent2016 Sep 24
Friendly Rockford staffThe lady in Rockford was wonderful! She was fast, friendly and very informative. The over all experiance was quick and easy.I'm spoiled with my car at home, it's quiet and smooth. The Hundai I rented was great but I could feel every bump in the road. It's not the renter companies fault.
9.6 Excellent2016 May 07
Upgraded to a compact SUV free.Did take about 20-30 minutes for the car to be prepped and ready. Car was clean. Not a big deal for me, But might be for some.
Rated #3
Alamo
7.6 Good (12 reviews)
1 location in Chicago Greater Rockford Airport
Alamo
Locations in Chicago Greater Rockford Airport
  • 8.3
  • 7.6
  • 7.5
  • 7.3
  • 7.3
Recent reviews
4.0 Okay2019 Mar 08
The stag at the desk was extremely helpful and the work space was clean and tidy.You need to accept Debit Cards for payment. Being financially responsible and not putting things on Credit should not hinder a person from renting a car. They wouldn’t allow me to use a family members card either because it wasn’t mine or my husbands. I won’t be using Alamo until this is resolved.
6.0 Good2018 Aug 17
Staff was outstanding but...Employees on both ends were great period friendly and informative. Car was cleanCar was not ready. Windshield was chipped, brakes were grabby
2.0 Mediocre2017 Dec 30
they did NOT have the car! what's the point of a reservation!
7.6 Good2017 Dec 27
OverbookedThey overbooked and instead of the car I reserved, I had to drive three kids and all our luggage out of state in a truck. They did comp our gas and give us a discount which was nice of them and I was thankful for the 4 wheel drive once it snowed. I think better inventory checking is needed though.
2.0 Mediocre2017 Apr 17
There is no after hours pick up like the website suggests.Counter closes at 2pm on Weekends. There is no way for after hours pick up to happen.
10.0 Excellent2016 Sep 27
Customer service rep at the airport was awesomeI had to wait in line for awhile to get my rental car. I really did not think my wait was unacceptable as I could see the service rep was just very busy helping others ahead of me in line. Anyway, she gave me an upgrade in my vehicle due to the time I had to wait. Very considerate, will make me choose Alamo again in the future.
Rated #4
Hertz
7.4 Good (13 reviews)
1 location in Chicago Greater Rockford Airport
Hertz
Locations in Chicago Greater Rockford Airport
  • 7.2
  • 7.6
  • 6.9
  • 7.3
  • 7.8
Recent reviews
5.2 Okay2019 Sep 28
Staff was friendly until we had a problem.Unfortunately, had to use a car reaking of smoke. Agent said if we wanted to wait an hour, they could probably get a car cleaned up for us. Agent had to turn away other customers because no clean cars were available. Not acceptable for a company the size of Hertz. Disappointing.
10.0 Excellent2019 Sep 24
Staff was very helpful and friendly. Loved the Nissan Versa. Drop off was quick.
6.8 Good2019 Aug 16
Ford Fusion was greatWaited 40 minutes for a person to come to the counter to get my key. Was told to put the key in the drop box after hours when returning the car, the slot in the box was too narrow to fit the key. Had to make a second trip back to drop key off the next day. I'll be trying another provider.
9.2 Excellent2019 Aug 06
Staff at pick up and drop off.Car was very dirty on exterior, windshield was hard to even see out of
10.0 Excellent2018 Oct 23
Friendly ServiceVery friendly service.
2.8 Mediocre2018 Oct 09
Horrible Hertz ExperienceNothingBecause we prepayed with our credit card we had to pay a $225 deposit for some unknown reason. They claimed this is their policy for anyone who prepays. There was no mention of this when I made the reservation. They refused to let me use a different card for this. Then there was 3 separate charges totaling an extra $23 that I had to pay. Even though my confirmation specifically said $0 due at pickup. The guy at the counter could not tell me what the fees were for. He said "probably some airport fees or something". Hertz customer service people extremely rude and absolutely no help! I rent cars very often and have never had a problem. This was my first and last time going through hertz.
2.0 Mediocre2017 May 11
The Jerk refused to rent me the car so I went to Enterprise where I was very happy with the treatment I received I never rent from Hertz again ever
10.0 Excellent2017 Feb 11
No tilt steering wheel. Minor detail.
Rated #5
Budget
6.5 Good (14 reviews)
1 location in Chicago Greater Rockford Airport
Budget
Locations in Chicago Greater Rockford Airport
  • 6.5
  • 6.4
  • 6.4
  • 6.5
  • 6.7
Recent reviews
2.0 Mediocre2020 May 27
NothingThey called me the next morning and told me they did not have a rental for me. So maybe check your inventory before letting someone book a vehicle.
3.2 Mediocre2018 Oct 22
Got wrong type of car rental, agent misleadingReserved a premium sUV (Suburban) as traveling with 4 adults and 3 children in car seats. Was given a full size suv (Tahoe) even though the same agent called 3 days to confirm asking if I needed a suburban premium suv. At gate when I tried to add my dad as a driver agent said he’d waive charge. Then handed me keys and said the Tahoe was all ready. When I said I didn’t want a Tahoe as my strolled doesn’t fit in back with our 7 passengers and luggage he said that was all available at site. Offered a second vehicle to rent which we didn’t want as I already paid for and reserved a suburban. I had to call national customer service who’s only solution was for ME to drive 1hr+ away to exchange car! Then offered to refund only $50 for mishap. I had paid $66 more for premium rental so demanded at least that back. I won’t be renting from Budget again if they cannot provide rentals they advertise as available.
2.0 Mediocre2017 Jun 26
What is the point of a reservation?NothingI made reservations weeks in advance. Was called an hour before I was to pick up the car and was told there wasn't one available.
5.2 Okay2017 Feb 23
new car and nice bluish color; easy to pick up car and drop off car (except NO drop off sign that says Budget-I had to park and walk in to ask where to park the car). I'm not happy to spend $100 a day to rent car but it was the cheapest price available so happy about that.ALL DIRTY WINDOWS, inside perfume smell was annoying, drop off guy had lack of communication and charged wrong credit card becuz he didn't ask me-he assumed I wanted same card charged. I expected he would ask for my charge card and my signature. He credited my account and took a different card but I did not want a charge and a credit on that card. Then the words he used seemed he was blaming ME. He was Not very apologetic at all. Plus he was RUDE to the people behind us when we left the counter.
6.8 Good2016 Apr 02
The dropoff was quick.The rep in Rockford Il tried to hardsell double coverage collision coverage and even though we had purchased collision coverage/travel insurance through Allianz on the online aggregator we used. He had to redo the contract 2 times because of the excessive add ons that Budget attempted to add. Rep was very slow and tried to distract me with chatter. Car was late and rep said that he tried to call us while we were en route to pick up to tell us the car was late. Although we were picking up the car in Rockford he called NJ.
Rated #6
Avis
6.1 Good (3 reviews)
1 location in Chicago Greater Rockford Airport
Avis
Locations in Chicago Greater Rockford Airport
  • 7.3
  • 6
  • 5.3
  • 5.3
  • 6.6
Recent reviews
3.6 Mediocre2020 Jul 15
Rockford airport Avis personnel don’t care about customers. Allegiant airlines moved my flight to come in at 8pm. Avis employees would not stay or come in so I could pick up a rental car. Unacceptable and unprofessional. Avis doesn’t care !!!!!Had an employee stay allowing Me to rent / pick up a car.
4.8 Okay2017 Oct 24
Poor quality controlPriceThe left turn signal did not work, I think it was a bad bulb. Every time we made a left the turn signal sound would be very rapid.
Easirent
1 location in Chicago Greater Rockford Airport
Easirent
Locations in Chicago Greater Rockford Airport
Recent reviews
Sunnycars
1 location in Chicago Greater Rockford Airport
Sunnycars
Locations in Chicago Greater Rockford Airport
Recent reviews
55 travelers who rented a car in Chicago Greater Rockford Airport gave the car agency they used an average rating of 7.3

Car rental locations at Chicago Greater Rockford Airport

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  • Book your rental car at Chicago Greater Rockford Airport at least 4 weeks before your trip in order to get a below-average price

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