2.0 Mediocre2022 May 17
Long Wait for pick up, told at the Register that the car booked was unavailable and to have it must wait for additional hours was a night mare. To save the time we had to upgrade and Pay more , was unexpected and unacceptable. A little courtesy to inform the status of the car ,would have been helpful. To pay the Money I paid , any other comapnay would have brought the car to the Terminal ---- The long wait and asked for addtional wait and availability of an upgraded car ---- all seemed a scam.
2.0 Mediocre2022 May 07
The car I requested required a 90 minute wait. Not happening after a six hour red eye flight. The only car they had was an exorbitantly priced SUV that, because I needed it for two extra days, end up costing me close to $700. NEVER. DOING. BUSINESS. WITH. KAYAK. AGAIN.
4.0 Okay2022 Apr 27
Car was not available on arrival - 1-2hr wait - so had to pay more for a different car that was available
4.0 Okay2022 Apr 24
I had to wait in a long line and then They had no cars available.. so I had to pay more for an suv. That car smelled like cigarettes.
10.0 Excellent2022 Mar 14
I appreciated that there was a windshield ice scraper in the car, since it snowed and/or iced a couple of times while I had the vehicle. Pickup and dropoff was convenient and easy.
8.0 Excellent2022 Mar 09
Counter staff were friendly. Car was great and good to drive. The remaining price to pay at pickup was 210. Lady at pickup counter was very friendly but took advantage of our flight tiredness and we never were told or shown the total remaining amount to pay. Later looking at the receipt it was 565. We were told it is not possible to rent without taking the LIS (150). We were told about Chicago toll charges and that she can enable to auto toll device, and I said we probably only need this twice as we were going South to Indiana, so she enabled it and I thought it just added tolls to your bill as you pass toll gates but instead this was a daily addition of 11.49 totalling to 68.89. Luckily on return I got them to remove this fee as I manually created a number plate account with the toll company for the rental period (8 in total for the trip instead). I used the Fuel Purchase Option which they said was 4 dollars per litre, which made it sound like they were only going to charge you for each litre they had to fill the tank but instead this is a flat 77.69, which is about 10 more than the capacity of the tank x 4 per litre. On return they were good to remove the unfair toll charges applied. So in the end I paid 474 instead of the 210 I expected according to Kayak. I think the price at pickup needs to cover everything to avoid all the surprises (and avoid being taken advantage of).
2.0 Mediocre2022 Mar 03
We had to wait 1 hour at the airport desk for our car to be ready, and the airport was not even busy. I’ve never had to wait for a rental car even when airports are packed with people. It really got the trip off to a bad start.
10.0 Excellent2022 Feb 27
Friendly, courteous staff that was prompt and easy to work with.
6.0 Good2022 Jan 20
4.0 Okay2021 Dec 25
Not worth it, after they add so many additional fees it is much better to go with a larger rental company.