Car rental at Chicago Midway Airport

Pros: Someone from Hertz helped us, thank God.

Cons: Dollar closed at 5pm our flight landed at 6pm. There was NO ONE there to help us- the counter and in the garage were empty. This was an hour and a half fiasco. Fortunately someone at Hertz helped us. The SUV we rented wasn’t available, so we got a minivan that had been smoked in. It smelled awful! I will never use Kayak again

Pros: I didn't like anything.

Cons: I rented from the Dollar location at Midway airport. The Hispanic flamboyant manager on duty was extremely condescending and has a major anger management issue. Even though I PREPAID for the vehicle, I was told they were going to put a $200 hold on my credit (not debit) card. He then went on to say he couldn't override the policy (which I never asked him to) and that all rental car places do this. No they don't. I travel often to different cities all over the US. and only certain car rental places will impose a $200 or $400 (LAX) deposit. This man starts trying to over talk me so I said "I'm not going to argue with you." and left. Then when it's time for me to turn the car in, I'm standing outside waiting for the Hertz agent to close out the reservation for 15 mins while this lady intentionally skips my vehicle and then later admits it. Next thing I know here comes Mr. Flamboyant Manager charging at me and flailing his arms while he yells that I can get my receipt at the Dollar counter, once again not listening to anything I was saying or needing and actually lowered his fask mask to yell at me that he was calling airport security. Fire this loose canon and rethink your rental procedure.

Pros: Absolutely nothing

Cons: I waited at the counter pick up my car from the airport location in Chicago Illinois for 35 minutes not one person showed up to help me I called the helpline their 1 800 number I was hung up on 3 different times and never got anybody on the line to help. I ended up not even renting the vehicle I would not recommend this company I would not recommend this company, how do you have nobody at your airport location, At 10:30 in the morning

Pros: There was no staff on site when we arrived to pick up our rental car and had to rent from a different company.

Cons: Dollar could have rented us the car we pre paid for. They also could have a number to call for customer service that was staffed with a real person. We could not resolve this issue at the time with anyone at Dollar. There was no one to call as the customer service number was only staffed during limited business hours. I will never again rent from Dollar.

Cons: clerk at off site very customer unfreindly.. only customer there for 45 mins and had to wait 1 hour for her to find me a car!!!! I had reservation.. I mean, my car has to be ready before then!! Never again with Dollar! Terry H.