2.0 Mediocre2021 Dec 21
Extremely disappointed with the service. The car I got was WAY SMALLER than what me and my family needed, which almost forced us to completely change our plans as our luggage didn't fit in it. We had to figure things out on the go. The company didn't move a finger to help us finding another car, not even paying the difference. I likely won't use the service again.
5.2 Okay2020 Aug 02
Its the 2nd time that I rent a car online, and the insurance they offer on their page, its not acceptable on the day of pick up!
4.4 Okay2020 Mar 20
Yes, but the process is unnecessarily deceptive. The pricing seems favorable but than they hit you with exhorbidant insurance costs that exceed the actual rental cost. These costs are hidden until your at the counter. Lots of other add-on costs. VERY unpleasant process. I expected more from HERTZ.Address my comments above!!!!
10.0 Excellent2019 Dec 02
Reservation without prepayment. Quick unlock funds.Prosper !
10.0 Excellent2019 Dec 01
Excellent service from staff.While in Europe, the gps provided with the car didn't use the quickest routes to different destinations. I tried numerous ways to use it but the directions were always the long route. I ended up using an offline map application on my phone for the correct and quickest route. This is disappointing since I paid a total of $110 for the gps that was inaccurate.
10.0 Excellent2019 Aug 22
10.0 Excellent2019 Jul 05
Work fast without any spherical issues
2.8 Mediocre2019 Jul 02
Hertz overcharged me 100 euros for fuel. I returned the rental full of fuel as I told them I would when I rented the car, but they still charged me for a full tank of diesel.
6.0 Good2018 Dec 16
Electronic invoice after rental added 5% w/ unauthorized currency exchfriendly staff, quick pick up and drop offFinal invoice was incorrect. My contract was for 331.75 Euros, not $392.23 USD. After dropping the car, they sent an electronic invoice showing that they applied a conversion rate that hiked the cost of the rental by roughly 5%. They were not authorized to convert to USD. I was not given any invoice in dollars until the electronic invoice appeared after leaving Hertz. I did not agree to any conversion rate.
10.0 Excellent2018 Nov 05
Quick and easy processThe pick up and drop off transaction very efficient.