Dropping the car off was complete chaos. They need to have more people working at the place. One guy was trying to check in everyone. Won’t do budget again anywhere I travel.
Fast pickup and drop off, good quality car, full tank to start, competitive price.
Horrible! The car had an indicator on the dashboard as soon as I turned on the car at the Marseille, France airport that said ‘Adblue’. I assumed the car was good and left, car broke down and was stranded for two days with no help from budget. Not only only did it ruin my entire vacation and timeline of a trip that I planned for a year, they in no way compensated me for the hours of cell phone calls, stress, or exhaustion I was put through during this. Additionally, kayak provided me zero help as well! Also the said they would provide me another rental car and never did, which I then ended up just laying for another one. I will never use them or kayak again!
After waiting in line for 30 minutes and nothing was moving, I opted for another car rental company. Awful service in Marseille; should have more staff to handle rentals when they have many customers at a time.
All was perfect, no bad surprises!
Tricked me into saying 'yes' to a more expensive car, while making it seem like the car they offered was normal for the pre-paid booking I made.