Pros:Easy pick up and drop off.
Pros:I didn’t even use the car I didn’t even pick it up and I was trying to get my money back and nobody gave it back
Pros:They didnt provide me a car. They overbooked the cars. My whole vacation was ruined because of this, I didnt make it to my destination and hotel reservations were charged.
Cons:everything. At least inform me before my arrival to plan accordingly, not to wait until I show up in the store to tell me that there were no cars.
8.0 Very good
Cons:Hertz not only did not have the van we had reserved, they had NO CARS available. The staff was of no help and left us stranded to find taxis for 7 of us with all our luggage. It is clear that they don't honor reservations. This is not unique to Hertz. Sites need to stop offering car rental reservations for Mexico since there is zero guarantee that you will get what you've reserved.
Cons:Not offered if you are not sure they won’t have nothing for you when you arrive that frustrate your vacation plans
Pros:That another car rental company had what I needed and my family and I were able to enjoy our vacation.
Cons:My reserved vehicle was not available nor any hope of getting my reserved type vehicle until after my vacation would be over. I was not happy putting my family thru that stress!
Cons:It is so ridiculous that I was supposed to pay $270.00 ended up paying almost $1000.00 so yeah your service was MEDIOCRE!
Cons:car was late. car had check-engine alert on. one headlight did not work. Seat recliner did not work.
Pros:The price quoted was what we paid
Cons:Car looked bigger in ad
Cons:The car broke down the next day. Had to fix it myself. Got pulled over & the circulation plates where expired. The service at the agency wasn't very good. Waited almost two hours to get the car.
Cons:I was given the wrong information. I was unable to rent the car. The location I went to wanted a $5,000 deposit. I will make this short because I'm already getting upset just thinking of what I went through.
Pros:I made a reservation, had a price for the days I needed a car. We get off the plane, go to the budget boot to find out my reservation is no good, instead the guy with a bad attitude tells me, I have to pay three times more the price at the reservation, what a great experience....
Cons:I called budget, all they tell me is, ( I'm sorry there is nothing we can do, call this #, or this department, maybe they can help you). Meanwhile I'm with my wife and children stranded in a place I don't know.
Cons:1. Wait for two hours in order to get a car a) did not find the reservation b) with paper work provided he found the reservation but didn't have car reserved c. told us to wait and two hours later said that a junk, substandar car was only available, take it or live it 2. Car provided was the junk counter person (Jose Guadalupe Farfan) wanted 3. Car was not clean, out of gas, not stop or lights working Windshield cracked and dirty seats. 4. Charged high insurance payment without explanation
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