Car rental at Norfolk Airport

Car rental at Norfolk Airport

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Norfolk, VA, United States - Norfolk
23 May — 30 May
Same drop-off
Norfolk, VA, United States - Norfolk
Mon 23.05
Noon
Mon 30.05
Noon
Driver's age:

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Norfolk Airport car rental reviews and directory

Rated #1
Alamo
Best rated
8.3 Excellent (170 reviews)
1 location in Norfolk Airport
Alamo
Locations in Norfolk Airport
  • 8.4
  • 8.5
  • 8.2
  • 8.3
  • 8.3
Recent reviews
1.9 Horrible2021 Aug 27
Though I reserved a car and had all ID and Credit cards needed, they would not rent to me. Apparently recently moving affects my ability to rent a car. Agent told me I could Uber to an off site rental location, but not other resolutions were offered.
7.9 Good2021 Jul 10
Agent for car pick up was quick, friendly, efficient. Same for drop off agent. Car had issues - low tire pressure light would not go off despite trying to fill the tire. Lights would not work on "Auto" so had to put them on manual. Got "Change Oil Soon" light during rental. One suggestion is to include a link to the vehicle's owners manual in the rental agreement, or e-mail the link to the customer. I had to search and search online for info that would have been in the owners manual.
2.0 Mediocre2021 Jun 29
The cat. The on-site staff st ORF.They gave us a car with a tire that had a slow leak. Now they are trying to charge for a roadside service that was canceled. They’re telephone customer service is awful.
6.0 Good2021 Apr 11
Windshield wipers needed changing. The car was shaking twice while driving.
2.0 Mediocre2021 Mar 05
Vehicle not ready..had to drive to another rental location to get the right vehicle. Car had bad smoke smell
10.0 Excellent2021 Jan 09
Friendly staff and the car was very well taken care of.Service was great.
8.0 Excellent2021 Jan 03
Friendly staff, easy in and out for pick up and returnPrevious renters had clearly smoked inside the car, it smelled awful.
4.0 Okay2020 Dec 27
The pickup was a waste of my time. I pre-registered for pickup online. When I arrived to pickup the car I showed the completed document on my to the clerk. She didn’t look at it, but gave me papers to fill out. I explained that I completed the information online. The clerk said “I don’t know anything about it. You can talk to my manager if you want.”
9.2 Excellent2020 Oct 19
Everything was good.Everything was good and flowed pretty well.
10.0 Excellent2020 Sep 28
Yes.Everything was perfect.
Rated #2
Dollar
7.2 Good (142 reviews)
1 location in Norfolk Airport
Dollar
Locations in Norfolk Airport
  • 7.6
  • 7.4
  • 7
  • 7.1
  • 7.1
Recent reviews
10.0 Excellent2022 Feb 13
Fantastic!
2.0 Mediocre2022 Jan 07
Price quoted by Kayak was not honored by Dollar Rental. Dollar rental deferred responsibility to Kayak. Kayak deferred responsibility to Dollar. No resolution.
2.0 Mediocre2021 Nov 09
Dollar rental lied about charges and final charges.
2.0 Mediocre2021 Nov 04
I paid for my rental car online. The car pick-up should have been a quick process. I should be able to go to the counter, show them my license, and have the keys waiting to be handed to me abs then leave. It took them 30 minutes to check in each person. I stood at the counter for over an hour. It was a really slow process with really slow people at the desk. Also, they wanted my credit card for additional charges. The $200 holding fee and the tax should be included when you pay online. You shouldn’t be surprised with $240 worth of extra charges when you go to pick up your rental car. This should all be taken care of already. The car was not clean. There were wrappers and sunflower seeds in the car. Also, no one told me I would have to have the mileage written down when I returned my key.
6.0 Good2021 Oct 26
The (Hertz) agent tried to make us take a compact car. Fortunately I had the voucher with me to show that I had ordered intermediate. Also she said the gas tank was full and it wasn’t. It was below half. The car was very nice, comfortable and good on gas.
10.0 Excellent2021 Sep 24
The car had no wiper fluid
7.9 Good2021 Aug 18
Car was dirty inside and out.
1.9 Horrible2021 Aug 17
90 minute wait in line on arrival. Tank was supposed to be full, but was nearly empty (at 1:45 am). Car was too large to comfortably park in small parking lots in town. Return agent was dismissive when I was trying to ensure I wouldn't be charged for returning the car not full, then tried to hurry me while I was gathering my belongings.
1.9 Horrible2021 Aug 16
Long wait at counter, wrong vehicle provided, miscellaneous hidden fees.
10.0 Excellent2021 Aug 14
Had a luxury car booked because it was the cheapest option at the time. Upon pickup they had no luxury cars so I got a Toyota Rav4. Ended up being a great vehicle for my National Park roadtrip.
Rated #3
Budget
7 Good (120 reviews)
1 location in Norfolk Airport
Budget
Locations in Norfolk Airport
  • 7.3
  • 7.5
  • 6.9
  • 7.1
  • 7
Recent reviews
10.0 Excellent2022 May 10
I would appreciate, Best service, friendly team, thanks for Raphael
10.0 Excellent2022 Apr 26
Friendly staff Clean car
2.0 Mediocre2022 Apr 21
I was quoted one price and it said the price included taxes and fees but then my actual price (with no add ons for insurance or gas or anything else) was $40 higher. At least I think it is because they don't even allow me to see the receipt that they just sent me via email. It's unopenable. I don't think I will book through this site again if it's not resolved. I have used other sites in the past but had Kayak open for booking a flight.
8.0 Excellent2022 Apr 14
The car smelled of smoke, and took 25 minutes wait to pick up. Because I had people to meet, another wait of 25 minutes for a new car, I could not do. The car gave me a headache
2.0 Mediocre2022 Mar 29
Awful experience, waited nearly 3 hours for our rental car even though we had reservations months in advance!!
10.0 Excellent2022 Feb 23
I had a good experience overall.
10.0 Excellent2022 Jan 01
Great prices, easy reservation process, nice cars! I rented twice from Budget on my trip, last minute, in two different locations (in/near the Norfolk International Airport) and am very satisfied with the experience. In contrast, I had a very bad experience with Hertz.
8.0 Excellent2021 Dec 29
Check-in was simple enough. The agent however was sitting and appeared to be on her phone upon arrival. Not a good first impression. But she got me on my way quickly. She could have provided a little information about my rental return. I looked it up online and figured it out. It was an early return and the instructions online were pretty straight forward. All in all, it went smoothly.
2.0 Mediocre2021 Nov 17
Poor customer service. Change of plans led to a need for a vehicle change. After being told it was possible on the phone, change was denied in person (mistakes happen), employees were rude and unhelpful. Hopefully just having a bad day.
2.0 Mediocre2021 Nov 15
Cars not cleaned thoroughly or serviced.
Rated #4
Enterprise
8.3 Excellent (34 reviews)
1 location in Norfolk Airport
Enterprise
Locations in Norfolk Airport
  • 8.5
  • 8.2
  • 8.2
  • 8.4
  • 7.6
Recent reviews
10.0 Excellent2021 Sep 17
Our flight was delayed, but this didn't end up being a problem at all. We actually got upgraded which was nice! As always, the Enterprise staff at pickup and drop off were great.
10.0 Excellent2021 Feb 05
Upgraded me to an amazing truck. Airport pickup was surprisingly easyJust have a hard time paying so much for a 24 hour rental
10.0 Excellent2020 Oct 21
Fast and easy check out and the car was great (no funny smell and everything worked).
10.0 Excellent2019 Jun 25
It was a wonderful experience. The truck was clean and was fully gas. The attendant was very nice. Walked around the car with me and checked for scratches or other damages.
6.4 Good2019 Jun 03
Staff was great, prompt and responded quickly. Got me on the road as soon as possible.I got a sports car for a few days. Drove it, the radio wasn't functioning, went to drive the car back to the airport and the vehicle was completely dead.
2.0 Mediocre2019 May 10
Nothing - the staff did not let me rent the car because I didn’t have a return flight - I’m military.Rented a car
2.0 Mediocre2019 Feb 23
100% terrible.Everything. Didn’t even honor the reservation. Ended up not getting the car and got an Uber.
6.4 Good2018 Nov 12
Having a kiosk with people in the garage to check me in, though it wasn't clear whom to see.Confusing drop-off, not well or clearly indicated. And this review label says the drop-off was in Norfolk, but it was actually at the airport in Newport News, VA.
10.0 Excellent2018 Apr 28
Great Job Enterprise!You guys are all so friendly and efficient!Not a single complaint
10.0 Excellent2018 Jan 31
Kayak gave me a great deal.Check in and check out went great.
Rated #5
Avis
7.4 Good (37 reviews)
1 location in Norfolk Airport
Avis
Locations in Norfolk Airport
  • 7.8
  • 7.8
  • 7.1
  • 7.8
  • 6.9
Recent reviews
2.0 Mediocre2022 Feb 01
That they would have told the truth. Tracy, was a professional and made my day. But I found out the charges she told me was supposed to be a temporary hold turns out with me bullshit fees/taxes. I was expecting to pay only 700-800$ instead they charged me nearly a 1000$. The car was detailed and clean. The person who I dropped it off with was professional and apologized for the confusion. I told him there was no confusion. I looked online and thinking I was going to back 700-800$, not nearly 1000$. The messed up part is that I can’t do anything about it. If I had known how much I was going to pay before booking that would have been better. They charged me $80 for a recovery fee, and other bullshit fees. Wtf are they recovering?
10.0 Excellent2022 Jan 26
I loved the suv! Pick up was quick and the ride was great!
1.9 Horrible2021 Sep 20
DO NOT rent from Avis. I was one of about thirty people who had to wait over three hours for a car to show up. They overbooked everyone and didn't have the cars to fill the reservations - and everyone waiting had a reservation. Terrible company, terrible practice, there was a crowd of us stranded at the airport because of their awful service. Steer clear. It's not worth the frustration.
1.9 Horrible2021 Aug 18
I was charged for a car but then when I arrived they did not have one. I’m still trying to get my money back.
10.0 Excellent2021 Jun 15
Friendly and helpful staff. Check out and in was a breeze. Car was great.The price. $330 after taxes and fees is steep.
10.0 Excellent2021 May 29
Everything about the rental from start to finish was great. Everyone was polite and helpful.Explain the $200 hold until car is returned. No one said anything about it and I did t see it in my information.
6.0 Good2021 Apr 30
The staff did their basic job but we were charged for gas and brought it in with a full tank.The above definitely and also the car was received in terrible condition.
6.0 Good2021 Jan 09
I like how easy is to return the vehicle.I didn't get the car I asked for and the vehicle I got was given had dirty handprints on the overhead where the sun-cover is, on both sides also the vehicle was damaged on the passenger side door.
10.0 Excellent2020 May 16
Smooth transition.N/A
4.0 Okay2020 Jan 04
No goodNo good
Rated #6
Hertz
7.2 Good (94 reviews)
1 location in Norfolk Airport
Hertz
Locations in Norfolk Airport
  • 7.7
  • 7.5
  • 7.1
  • 7.1
  • 7.2
Recent reviews
10.0 Excellent2022 Apr 05
Easy to pick up/drop off, car was clean and price was right!
10.0 Excellent2022 Apr 04
great
8.0 Excellent2022 Jan 03
Ordered a large SUV but actually got a large station wagon with limited back seating for 3 people.
2.0 Mediocre2021 Nov 30
I didn't get my rental because I was not informed that I needed a physical major credit card even though I had it on my phone so my trip was canceled.
2.0 Mediocre2021 Nov 15
Hertz had left for the day when I went to pick my rental I had to go with another rental company
5.9 Okay2021 Sep 03
The sticker on the car said clean but the car was not cleaned. All windows had smudges and streeks all over as well as dirty doors. Sounds like there is something loose either under the driver's seat or under the car in that vicinity.
1.9 Horrible2021 Sep 03
Was given a vehicle with two bad tires that was not safe for the road. Rep in D.C was very nice about putting us into a different vehicle. Manager at Norfolk international airport seemed bothered that I was inconvenienced with my whole experience. I just wanted to be done. I didn’t want to argue. He/She got what they wanted… me out of there. I spent almost 3 hours on the phone on Wednesday trying to get help regarding the vehicle and no one would help me or I couldn’t get a straight answer. I was hung up on. I think I Even had someone pretend they couldn’t hear me after 30 mins on hold. I was transferred to the wrong departments. It was a mess. We only went to DC for the day and the whole experience took almost an extra two hours out of our trip. We even stopped at a different location in Fredericksburg Va and the agent there told us the vehicle should have never been given to us in the first place to rent. It was unsafe. I had children in the car. I don’t think I’ll ever rent from Hertz again and I will pass this experience along to our friends and family. My husband is active duty military so I’m sure he will be sure to pass that on so his command doesn’t book through Hertz either when traveling.
3.9 Mediocre2021 Aug 28
Everything was fine with the online rental. When I arrived to pick up my vehicle, the Hertz rental agent offered me an upgrade for $20 more per day. I accepted. When the update was made, the overall charge went up by $200! I asked why and that I had a discount from Kayak/Priceline.com, he was unsure. He re-entered my rental agreement and then showed me that the overall charge was now only $20 more. When I returned the vehicle, once again, the charge was $200 more. Now the Hert agent informed me that I'd have to contact a 1-800 number that there was nothing that could be done. After discussing this with a Hert person on the 1-800 number, they had no explanation for the $200 increase but agreed that I was being overcharged. The additional charge was later refunded on my credit card. Not pleased with this. Lesson learned: DO NOT ACCEPT AN UPGRADE ON A PROMOTION FROM KAYAK!!!
7.9 Good2021 Aug 21
Car smelled of smoke. Otherwise it was fine.
4.0 Okay2021 Jun 27
Friendly staff but no roadside serviceRoadside service
Rated #7
Thrifty
7 Good (73 reviews)
1 location in Norfolk Airport
Thrifty
Locations in Norfolk Airport
  • 7.2
  • 7.1
  • 6.9
  • 6.7
  • 6.9
Recent reviews
10.0 Excellent2021 May 26
Great choice for the trip!
4.4 Okay2020 Oct 22
The staff was ok at pick up & drop off.1) Customer service availability should be a lot better than what it is. I needed instruction from customer service at 5:30am eastern time involving misgiven info from a reservations specialist regarding my drop off location open time so i dropped the car off at another location that just opened for the day since i couldn't wait for my location to open. Because i kept getting a recording saying customer service closed it costed me an extra $100.00 for drop the car off at another Thrifty location rather than leave it abandoned & be liable for it.
6.8 Good2020 Aug 25
Car was very nice , comfortable, easy checkout considering this covid situation. Clerk at Hertz was awesome.The van had tire pressure light on
2.0 Mediocre2020 Aug 25
When we arrived there were NO cars available and we were told it would be a 4 hour wait!!! To this day I STILL have not received my refund!!!! I was supposed to pickup the car on Aug 15th, today is Aug 25th and STILL no credit on my credit card!!!!
2.0 Mediocre2020 Aug 23
I arrived at 9am to find out that I couldn't rent car til 3pm...then I was told I had to have a $200 deposit aside from the price of the car and I didn't have enough to cover it.... Thrifty/Hertz wouldn't let my sister pay for my rental over the phone.... so I sat there stranded with my luggage all day trying to figure out how I was going to come up with the money so I can get home....it was very upsetting so I never got the rental
7.6 Good2020 Jul 28
The staff was helpful at pick up.The car wasn't very clean. Sticky stuff on the gear shifter, seatbelts. The windows were dirty inside and out. Visibility was difficult.
2.0 Mediocre2020 Jul 27
NothingAbsolutely worst car rental experience ever. my mag strip on my credit card was damaged. No chip reader, cant enter information manually. So i couldn't get a car, luckily avis saved the day
10.0 Excellent2020 Jul 12
Nothing really.
8.0 Excellent2020 Jul 08
Overall experience was professional and quick.
2.0 Mediocre2020 Mar 30
Nothing. They overbooked and left me stranded and did nothing to offer to help.They overbooked and ran out of cars, leaving me in an unfamiliar city. They offered no options for help and customer service was extremely rude.
Rated #8
Payless
5.6 Okay (90 reviews)
1 location in Norfolk Airport
Payless
Locations in Norfolk Airport
  • 6
  • 6.1
  • 5.4
  • 5.1
  • 5.9
Recent reviews
6.0 Good2022 Apr 13
Sorry, I sent the review to the wrong group. Dr. Joseph Jones
6.0 Good2021 Dec 22
The van itself was fine and pretty clean. Drop off was easy. The scheduled pick up at 9am on a Sunday took more than an hour and a half to have the vehicle, which then threw off my departure time. There was not a long line or wait. Just not enough staff and no progress made as to getting my rental.
2.0 Mediocre2021 Nov 07
Didn’t get car
1.9 Horrible2021 Oct 10
The receipt gave ORF as the site to pick up the car; but the address stated was on Military Circle. So where do I go. I went to the address. The place looked like it had been closed for awhile. So i get to the airport and have to ask each company if the deal with Payless. Budget does. They don’t have a convertible….haven’t had one all summer. BUT THE WEBSITE OFFERED ME A SILVER VW BEETLE CONVERTIBLE!!!!!!! Whatever happened to customer service AND INTEGRITY? “In fact we haven’t had any cars all summer!!!! But we couldn’t shut the website down.” WHAT???
10.0 Excellent2021 Sep 28
Where to rent the car in the airport was confusing. Need a sign by Budget and Avis
1.9 Horrible2021 Aug 30
They were closed. Had to find another car rental place!! Horrible experience.
1.9 Horrible2021 Jul 26
No notice that the pick up location was closed.
7.9 Good2021 Jul 18
No Payless counter at Norfolk airport. Finally found out after much consternation that the Avis counter took care of Payless rentals. There was no signage to that effect. Not a good start. One final surprise was a $200 contingency fee hold back added to the pending charge. How about letting the customer know before hand how much the hold back fee will be so that there’s no shock when checking your credit card account. The car, a Kia K5 LX, was great.
5.9 Okay2021 Jul 10
Easy pick-up and drop off
1.9 Horrible2021 Jul 09
The Payless office is 10 min away from the airport. When we got to it, there was a printed paper in the window saying they were closed, and to go back to the airport and check in at Avis. They could have easily sent an email or text or posted a sign at the airport. Avis said that office (listed on the confirmation email) had been closed for a year and a half.
Rated #9
National
9.6 Excellent (8 reviews)
1 location in Norfolk Airport
National
Locations in Norfolk Airport
  • 9.5
  • 9.7
  • 9.7
  • 9.7
  • 9.5
Recent reviews
10.0 Excellent2019 Nov 20
Staff was great. The girl at the counter was just helping out so it took a little while but she was very friendly and it made the wait much better.Nothing. we got a much better vehicle than expected and it was a great experience. we will definitely use National next time we travel.
9.6 Excellent2019 Aug 11
Easy pickup steps from baggage claim & drop off was a breeze.Pricing
7.6 Good2017 Jun 19
Reasonable pricing for upgrade and insuranceThe odor in the car, and dirty windshield
Easirent
1 location in Norfolk Airport
Easirent
Locations in Norfolk Airport
Recent reviews
Sunnycars
1 location in Norfolk Airport
Sunnycars
Locations in Norfolk Airport
Recent reviews
768 travelers who rented a car in Norfolk Airport gave the car agency they used an average rating of 7.3

Car rental locations at Norfolk Airport

Good to know

Most popular car type

Mini

Top tips for renting a car at Norfolk Airport

  • The Norfolk International Airport is to the northeast in a section of town near the outskirts of the city. It is not very accessible using public transit. If you need to get into town in a timely manner, consider renting a vehicle by booking through KAYAK. You will be a short drive from downtown Norfolk once you have your rental.
  • When thinking about a car rental at Norfolk International Airport, always plan ahead. Norfolk is on the water so summertime will be busier than other times of the year, making planning ahead all the more necessary when renting a car during that time of year. A Norfolk Airport car rental is convenient when you book ahead through KAYAK.
  • The city of Norfolk has a lot of lovely sites to see. There is no better way for a visitor to see them at their own pace than with your own rental car. Once you rent your car, check out nearby Norfolk Botanical Gardens if you have some free time. There are also numerous other things to do in Norfolk, including restaurants, shopping, golf, the zoo, and more. Renting a car at Norfolk International Airport opens up the whole city for you to explore.
  • A Norfolk Airport car rental offers many options to find the car you need. Summers are hot and rainy in Norfolk so think about the time of year before you rent that convertible. It doesn't get too cold but heated seats could be just the thing one needs after a swim. Consider all of the options you're looking for when renting and book through KAYAK so you can size up your options before committing.
  • Book your rental car at Norfolk Airport at least 1 day before your trip in order to get a below-average price

FAQs about renting a car at Norfolk Airport