Car rental at Norfolk Airport
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Fri 09.06
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Cheap car rentals at Norfolk Airport
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Norfolk Airport car rental reviews and directory
Alamo
7.9
Good
176 reviewsBest rated
Cleanliness
8.0
Comfort
8.1
Pick-up/Drop-off
7.8
Value for money
7.9
One location in Norfolk Airport
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Reviews
6.0 Okay
Apr 2021
Cons:
Windshield wipers needed changing. The car was shaking twice while driving.2.0 Poor
Mar 2021
Cons:
Vehicle not ready..had to drive to another rental location to get the right vehicle. Car had bad smoke smell10.0 Wonderful
Jan 2021
Pros:
Friendly staff and the car was very well taken care of.Cons:
Service was great.8.0 Very good
Jan 2021
Pros:
Friendly staff, easy in and out for pick up and returnCons:
Previous renters had clearly smoked inside the car, it smelled awful.4.0 Mediocre
Dec 2021
Cons:
The pickup was a waste of my time. I pre-registered for pickup online. When I arrived to pickup the car I showed the completed document on my to the clerk. She didn’t look at it, but gave me papers to fill out. I explained that I completed the information online. The clerk said “I don’t know anything about it. You can talk to my manager if you want.”9.2 Wonderful
Oct 2020
Pros:
Everything was good.Cons:
Everything was good and flowed pretty well.Dollar
6.9
Okay
160 reviewsCleanliness
7.5
Comfort
7.4
Pick-up/Drop-off
6.9
Value for money
6.8
One location in Norfolk Airport
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Reviews
8.0 Very good
May 2021
Cons:
The drop off was so easy! What I would change is the extremely long wait to pick up the car! Everything else was great!8.0 Very good
Mar 2021
Pros:
Nice car- clean. The lady at the PU counter@Hertyz was chill.Cons:
Parking garage for rental drop off needed better/more signs2.0 Poor
Mar 2021
Pros:
This trip was cancelled due to being expose to someone who tested positive for COVID19. I am now quarantining for 10-14 days. I was told this can be cancelled but I have to take up refund with Expedia. I have been on hold for over an hour. I need a direct contact supervisor to help me with a refund. Emilio - Customer Care Team CarRentals.com - ref:_00D61Z8h3._5004NqnnfU:ref, was no help. In fact I responded to her email and she has not replied back to assist me with this matter.Cons:
Provide individuals who have the ability and will to assist customers, not pass on to be someone else's issue.2.0 Poor
Feb 2021
Pros:
NothingCons:
If dollar would answer my calls to stop charging me for a rental I never picked up.10.0 Wonderful
Dec 2020
Pros:
Staff was very helpful and kind. Answered all my questions with patience.Cons:
Nothing2.0 Poor
Dec 2020
Cons:
Additional fees charged after rentalHertz
6.7
Okay
100 reviewsCleanliness
7.5
Comfort
7.5
Pick-up/Drop-off
6.8
Value for money
6.5
One location in Norfolk Airport
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2.0 Poor
Nov 2021
10.0 Wonderful
Jun 2021
Pros:
The staff was friendly and accommodating. The pick up and drop off was easy.Cons:
The price for a compact car was very high.8.0 Very good
May 2021
Pros:
The agent at Norfolk was so personable. She brought sunshine to an anxiety-riddled experience of going to the airport and trying to find things. I left the counter smiling.Cons:
The car smelled like smoke especially when I removed the “sanitized” sticker. I didn’t have time to get a different vehicle.2.0 Poor
May 2021
Pros:
NothingCons:
Everything4.0 Mediocre
May 2021
Pros:
The manager on duty who assisted when I picked up the car was fantastic. She had a line of clients that had been waiting well over an hour (myself included) to pick up their rentals. She was by herself and was calm, cool, and friendly.Cons:
How was there only a single agent on duty with so many reservations on the books. The line easily extended over 2 hours for some.10.0 Wonderful
Apr 2021
Pros:
The staff at both pick up and return were super.Cons:
Nothing I can think of.... We would have like to stay longer....Budget
6.2
Okay
144 reviewsCleanliness
6.5
Comfort
6.8
Pick-up/Drop-off
6.5
Value for money
6.3
One location in Norfolk Airport
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10.0 Wonderful
Oct 2022
4.0 Mediocre
Sep 2022
10.0 Wonderful
May 2022
10.0 Wonderful
Apr 2022
8.0 Very good
May 2021
Pros:
Yes.Cons:
Vehicle could have been cleaner and wait time was too long.4.0 Mediocre
Apr 2021
Pros:
Yes the staff wasn’t the problem.Cons:
Charged a lot for a car that smelled very strong odor of cigarette smoke. It gave me a headache the the three days I had it. Also my daughter felt ill due to the strong odor. I would have returned it but it was way after midnight. Also about 20 people in line after me. I had a two hour trip to my destination so I sucked it up. What bothers me the most I noticed when I was waiting In line that they supposedly charge 400$ for cleaning fee if someone smokes in their cars.Enterprise Rent-A-Car
8.3
Very good
35 reviewsCleanliness
8.5
Comfort
8.4
Pick-up/Drop-off
8.4
Value for money
7.6
One location in Norfolk Airport
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Reviews
10.0 Wonderful
Feb 2021
Pros:
Upgraded me to an amazing truck. Airport pickup was surprisingly easyCons:
Just have a hard time paying so much for a 24 hour rental10.0 Wonderful
Oct 2020
Pros:
Fast and easy check out and the car was great (no funny smell and everything worked).10.0 Wonderful
Jun 2019
Cons:
It was a wonderful experience. The truck was clean and was fully gas. The attendant was very nice. Walked around the car with me and checked for scratches or other damages.6.4 Okay
Jun 2019
Pros:
Staff was great, prompt and responded quickly. Got me on the road as soon as possible.Cons:
I got a sports car for a few days. Drove it, the radio wasn't functioning, went to drive the car back to the airport and the vehicle was completely dead.2.0 Poor
May 2019
Pros:
Nothing - the staff did not let me rent the car because I didn’t have a return flight - I’m military.Cons:
Rented a car2.0 Poor
Feb 2019
Pros:
100% terrible.Cons:
Everything. Didn’t even honor the reservation. Ended up not getting the car and got an Uber.Thrifty
7.0
Good
73 reviewsCleanliness
7.1
Comfort
7.2
Pick-up/Drop-off
6.9
Value for money
6.8
One location in Norfolk Airport
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Reviews
4.4 Mediocre
Oct 2020
Pros:
The staff was ok at pick up & drop off.Cons:
1) Customer service availability should be a lot better than what it is. I needed instruction from customer service at 5:30am eastern time involving misgiven info from a reservations specialist regarding my drop off location open time so i dropped the car off at another location that just opened for the day since i couldn't wait for my location to open. Because i kept getting a recording saying customer service closed it costed me an extra $100.00 for drop the car off at another Thrifty location rather than leave it abandoned & be liable for it.6.8 Okay
Aug 2020
Pros:
Car was very nice , comfortable, easy checkout considering this covid situation. Clerk at Hertz was awesome.Cons:
The van had tire pressure light on2.0 Poor
Aug 2020
Cons:
When we arrived there were NO cars available and we were told it would be a 4 hour wait!!! To this day I STILL have not received my refund!!!! I was supposed to pickup the car on Aug 15th, today is Aug 25th and STILL no credit on my credit card!!!!2.0 Poor
Aug 2020
Cons:
I arrived at 9am to find out that I couldn't rent car til 3pm...then I was told I had to have a $200 deposit aside from the price of the car and I didn't have enough to cover it.... Thrifty/Hertz wouldn't let my sister pay for my rental over the phone.... so I sat there stranded with my luggage all day trying to figure out how I was going to come up with the money so I can get home....it was very upsetting so I never got the rental7.6 Good
Jul 2020
Pros:
The staff was helpful at pick up.Cons:
The car wasn't very clean. Sticky stuff on the gear shifter, seatbelts. The windows were dirty inside and out. Visibility was difficult.2.0 Poor
Jul 2020
Pros:
NothingCons:
Absolutely worst car rental experience ever. my mag strip on my credit card was damaged. No chip reader, cant enter information manually. So i couldn't get a car, luckily avis saved the dayAvis
6.6
Okay
46 reviewsCleanliness
7.1
Comfort
7.1
Pick-up/Drop-off
7.1
Value for money
6.1
One location in Norfolk Airport
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2.0 Poor
Apr 2023
2.0 Poor
Oct 2022
10.0 Wonderful
May 2021
Pros:
Everything about the rental from start to finish was great. Everyone was polite and helpful.Cons:
Explain the $200 hold until car is returned. No one said anything about it and I did t see it in my information.6.0 Okay
Apr 2021
Pros:
The staff did their basic job but we were charged for gas and brought it in with a full tank.Cons:
The above definitely and also the car was received in terrible condition.6.0 Okay
Jan 2021
Pros:
I like how easy is to return the vehicle.Cons:
I didn't get the car I asked for and the vehicle I got was given had dirty handprints on the overhead where the sun-cover is, on both sides also the vehicle was damaged on the passenger side door.10.0 Wonderful
May 2020
Pros:
Smooth transition.Cons:
N/APayless
5.7
Fair
90 reviewsCleanliness
6.1
Comfort
6.4
Pick-up/Drop-off
5.3
Value for money
6.1
One location in Norfolk Airport
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Reviews
1.9 Poor
Jun 2021
3.9 Poor
Jun 2021
2.0 Poor
Sep 2020
Pros:
Location was closed, had to pay for a cab to and from off airport location to find this out.Cons:
Don't rent vehicles from locations that have been closed for months2.0 Poor
Sep 2020
Pros:
nothingCons:
there is no payless at the norfolk airport. they are shut down2.0 Poor
Aug 2020
Pros:
NothingCons:
I made a reservation, and when I went to pu the car it was not available. Whats the point of making a reservation if your not gonna uphold it.2.0 Poor
Jul 2020
Pros:
Nothing this place is a joke do not rent a car from anyone other than hertz or enterprise. These people will run you through the ringerCons:
Everything, no counter in the airport, finally get to the offsite rental place and it’s closed..... every single other car rental place was open except these jokers. Kayaks office is closed they were no help. Payless says I need to call kayak, kayak says I need to call Payless. After the run around for 5 hours on the phone I went and rented a car from enterprise for cheaper and much better customer service. Stay away from kayak and Payless car rental.National
9.9
Wonderful
6 reviewsCleanliness
10.0
Comfort
10.0
Pick-up/Drop-off
10.0
Value for money
9.6
One location in Norfolk Airport
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10.0 Wonderful
Nov 2019
Pros:
Staff was great. The girl at the counter was just helping out so it took a little while but she was very friendly and it made the wait much better.Cons:
Nothing. we got a much better vehicle than expected and it was a great experience. we will definitely use National next time we travel.9.6 Wonderful
Aug 2019
Pros:
Easy pickup steps from baggage claim & drop off was a breeze.Cons:
PricingEasirent
No score available yet
One location in Norfolk Airport
Sunnycars
No score available yet
One location in Norfolk Airport
VIPCars Recommendation
No score available yet
One location in Norfolk Airport
830 travelers who rented a car in Norfolk Airport gave the car agency they used an average rating of 6.9
Car rental locations at Norfolk Airport
Good to know
Most popular car type | Mini |
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Top tips for renting a car at Norfolk Airport
- The Norfolk International Airport is to the northeast in a section of town near the outskirts of the city. It is not very accessible using public transit. If you need to get into town in a timely manner, consider renting a vehicle by booking through KAYAK. You will be a short drive from downtown Norfolk once you have your rental.
- When thinking about a car rental at Norfolk International Airport, always plan ahead. Norfolk is on the water so summertime will be busier than other times of the year, making planning ahead all the more necessary when renting a car during that time of year. A Norfolk Airport car rental is convenient when you book ahead through KAYAK.
- The city of Norfolk has a lot of lovely sites to see. There is no better way for a visitor to see them at their own pace than with your own rental car. Once you rent your car, check out nearby Norfolk Botanical Gardens if you have some free time. There are also numerous other things to do in Norfolk, including restaurants, shopping, golf, the zoo, and more. Renting a car at Norfolk International Airport opens up the whole city for you to explore.
- A Norfolk Airport car rental offers many options to find the car you need. Summers are hot and rainy in Norfolk so think about the time of year before you rent that convertible. It doesn't get too cold but heated seats could be just the thing one needs after a swim. Consider all of the options you're looking for when renting and book through KAYAK so you can size up your options before committing.
- Book your rental car at Norfolk Airport at least 1 day before your trip in order to get a below-average price