Norfolk car rentals

Norfolk car rentals

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Norfolk, VA, United States
1 Nov — 8 Nov
Same drop-off
Norfolk, VA, United States
Mon 01.11
Noon
Mon 08.11
Noon
Driver's age:

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Norfolk car rental information

Pick-up locationNorfolk
Rental locations22
Airport locations11

Norfolk car rental reviews and directory

Rated #1
Alamo
Best rated
8.3 Excellent (167 reviews)
1 location in Norfolk
Alamo
Locations in Norfolk
  • 8.4
  • 8.5
  • 8.2
  • 8.3
  • 8.3
Recent reviews
1.9 Horrible2021 Aug 27
Though I reserved a car and had all ID and Credit cards needed, they would not rent to me. Apparently recently moving affects my ability to rent a car. Agent told me I could Uber to an off site rental location, but not other resolutions were offered.
7.9 Good2021 Jul 10
Agent for car pick up was quick, friendly, efficient. Same for drop off agent. Car had issues - low tire pressure light would not go off despite trying to fill the tire. Lights would not work on "Auto" so had to put them on manual. Got "Change Oil Soon" light during rental. One suggestion is to include a link to the vehicle's owners manual in the rental agreement, or e-mail the link to the customer. I had to search and search online for info that would have been in the owners manual.
2.0 Mediocre2021 Jun 29
The cat. The on-site staff st ORF.They gave us a car with a tire that had a slow leak. Now they are trying to charge for a roadside service that was canceled. They’re telephone customer service is awful.
6.0 Good2021 Apr 11
Windshield wipers needed changing. The car was shaking twice while driving.
2.0 Mediocre2021 Mar 05
Vehicle not ready..had to drive to another rental location to get the right vehicle. Car had bad smoke smell
10.0 Excellent2021 Jan 09
Friendly staff and the car was very well taken care of.Service was great.
8.0 Excellent2021 Jan 03
Friendly staff, easy in and out for pick up and returnPrevious renters had clearly smoked inside the car, it smelled awful.
4.0 Okay2020 Dec 27
The pickup was a waste of my time. I pre-registered for pickup online. When I arrived to pickup the car I showed the completed document on my to the clerk. She didn’t look at it, but gave me papers to fill out. I explained that I completed the information online. The clerk said “I don’t know anything about it. You can talk to my manager if you want.”
9.2 Excellent2020 Oct 19
Everything was good.Everything was good and flowed pretty well.
10.0 Excellent2020 Sep 28
Yes.Everything was perfect.
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Rated #2
Dollar
7.2 Good (132 reviews)
1 location in Norfolk
Dollar
Locations in Norfolk
  • 7.7
  • 7.5
  • 7.1
  • 7.1
  • 7.1
Recent reviews
10.0 Excellent2021 Sep 24
The car had no wiper fluid
7.9 Good2021 Aug 18
Car was dirty inside and out.
1.9 Horrible2021 Aug 17
90 minute wait in line on arrival. Tank was supposed to be full, but was nearly empty (at 1:45 am). Car was too large to comfortably park in small parking lots in town. Return agent was dismissive when I was trying to ensure I wouldn't be charged for returning the car not full, then tried to hurry me while I was gathering my belongings.
1.9 Horrible2021 Aug 16
Long wait at counter, wrong vehicle provided, miscellaneous hidden fees.
10.0 Excellent2021 Aug 14
Had a luxury car booked because it was the cheapest option at the time. Upon pickup they had no luxury cars so I got a Toyota Rav4. Ended up being a great vehicle for my National Park roadtrip.
7.9 Good2021 Aug 10
There was no owner's manual or someone there to tell me how to operate the car. I am not familiar with the latest technology. Some basic operating instructions such as starting and driving the car, and how to open the gas tank door. I had to figure it out myself.
1.9 Horrible2021 Aug 10
The car had several mechanical issues. Low tire pressure that I had to keep filling. But the big issues was road noise. It sounded like a bearing in the right rear wheel was going. The whine in the cabin was so loud we could not hear each other talk. When I called Dollar, they offered to exchange the vehicle but I had to go to an airport location, which I wasn’t remotely near.
1.9 Horrible2021 Aug 09
I had reserved a car for 6 passengers. When we got there, there wasn't one available, so I had to go to a different company to rent a car. I still haven't heard back on my refund.
1.9 Horrible2021 Jul 13
Dollar was closed! I was refered to Hertz counter but Hertz had no available cars. waited over an hour and finally had to get another rental car from Avis.
2.0 Mediocre2021 Jun 28
Staff in Norfolk were friendly and helpful.The first car we received reeked of cigarette smoke and we had to wait over an hour for another vehicle. During the two week rental period, the key fob battery died and we needed to replace it. Then the air conditioning stopped working…in the summer…in the South. I both called and emailed Dollar for assistance and got an email saying I’d hear from them within 7 days. (I’m home now, and still no contact from them.) I asked for a rate adjustment upon returning the vehicle and was told all they can do is check the vehicle back in. A very frustrating experience.
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Rated #3
Budget
7.1 Good (133 reviews)
2 locations in Norfolk
Budget
Locations in Norfolk
  • 7.3
  • 7.4
  • 6.9
  • 6.9
  • 7
Recent reviews
3.9 Mediocre2021 Jun 24
Poor customer service. The lady who processed the rental had attitude.
2.0 Mediocre2021 Jun 06
Car was fineOver a two hour wait to get the car. All of the rental car companies at the airport were closed including Budget. We all had to wait in one long line and then wait with many many other people for a car to be ready.
8.0 Excellent2021 May 02
Yes.Vehicle could have been cleaner and wait time was too long.
4.0 Okay2021 Apr 26
Yes the staff wasn’t the problem.Charged a lot for a car that smelled very strong odor of cigarette smoke. It gave me a headache the the three days I had it. Also my daughter felt ill due to the strong odor. I would have returned it but it was way after midnight. Also about 20 people in line after me. I had a two hour trip to my destination so I sucked it up. What bothers me the most I noticed when I was waiting In line that they supposedly charge 400$ for cleaning fee if someone smokes in their cars.
2.0 Mediocre2021 Apr 21
When got to airport Budget didn’t have any cars with 10 to 15 others waiting also after waiting an hour went to another rental company. That’s why I reserved before you would think they could count reservations
10.0 Excellent2021 Apr 19
Pickup was very easy. I had concerns as I was renting with a debit card but once I showed my itinerary, the rental process went quickly.
2.0 Mediocre2020 Dec 07
Cheap.First car immediately had problem. Service soon message continuously appeared, drivers assistance camera blocked messages continuously appeared, rear tire would not hold air and I had to spend money twice to have it filled up, and the inside of the car was not clean at all. Called to replace vehicle, was told there were multiple vehicles at my closest location and that I did not need to do anything else. Arrived at the location (50 minutes away) for them to tell me there were no vehicles.
4.0 Okay2020 Dec 07
Staff was ok. Drop off is always more unpleasant than pick upAwareness of what they charge to your card
10.0 Excellent2020 Oct 21
The staff was great! good knowledgeable people!!
4.8 Okay2020 Aug 22
on part was nice was the drop off Keith was the person at the pickup he won,t friendly at allwhen ask for full size make sure you have one so your people don,t be trying to pass off you to a nother vehicle .every time i go to pickup from budget the always want put in a SUV
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Rated #4
Hertz
6.5 Good (216 reviews)
3 locations in Norfolk
Hertz
Locations in Norfolk
  • 7
  • 6.8
  • 6.3
  • 6.1
  • 6.6
Recent reviews
10.0 Excellent2021 Oct 15
On Thursday, 14 Oct, front counter personnel were timely and professional. Thoroughly informative about vehicle mechanics and operations. Very smooth transition from reservation to pick-up to getting customer in the vehicle. Same great experience at drop-off. Would definitely rent again from this off-airport Hertz establishment in Norfolk, VA.
1.9 Horrible2021 Oct 11
I NEVER GOT THE CAR BECAUSE THE RESERVATION STARTED AT 5:00 AND THE COUNTER AT THAT LOCATION CLOSES AT 5:00. I HAD TWO ELDERLY PEOPLE WITH ME. THERE WERE NO RENTAL CARS AVAILABLE IN ANY OF THE OTHER RENTAL COUNTERS UNLESS I WANTED TO PAY $700. YOUR COMPANY RENTED A CAR AND LEFT ME IN A DANGEROUS POSITION. THE AIRPORT WAS CLOSING, THEY WERE SHUTTING THE LIGHTS OFF, AND I HAD TO CALL SOMEONE ELSE TO DRIVE 50 MINUTES TO COME AND GET US. I WAS WITHOUT A CAR THE ENTIRE WEEKEND. VERY VERY UNSATISFIED.
1.9 Horrible2021 Oct 08
Horrendous. Will not use again.
3.9 Mediocre2021 Oct 05
Car was not clean when I picked it up. Front speaker was blown. Staff was not friendly or helpful when I needed an upgrade. Tried to use chat with Hertz and they stopped replying until 7 hours later they started chatting again. No other chain in area would answer phone. Not worth it.
10.0 Excellent2021 Sep 22
Fast and great service
10.0 Excellent2021 Sep 13
Employees were friendly, polite and on top of things
5.9 Okay2021 Sep 03
The sticker on the car said clean but the car was not cleaned. All windows had smudges and streeks all over as well as dirty doors. Sounds like there is something loose either under the driver's seat or under the car in that vicinity.
1.9 Horrible2021 Sep 03
Was given a vehicle with two bad tires that was not safe for the road. Rep in D.C was very nice about putting us into a different vehicle. Manager at Norfolk international airport seemed bothered that I was inconvenienced with my whole experience. I just wanted to be done. I didn’t want to argue. He/She got what they wanted… me out of there. I spent almost 3 hours on the phone on Wednesday trying to get help regarding the vehicle and no one would help me or I couldn’t get a straight answer. I was hung up on. I think I Even had someone pretend they couldn’t hear me after 30 mins on hold. I was transferred to the wrong departments. It was a mess. We only went to DC for the day and the whole experience took almost an extra two hours out of our trip. We even stopped at a different location in Fredericksburg Va and the agent there told us the vehicle should have never been given to us in the first place to rent. It was unsafe. I had children in the car. I don’t think I’ll ever rent from Hertz again and I will pass this experience along to our friends and family. My husband is active duty military so I’m sure he will be sure to pass that on so his command doesn’t book through Hertz either when traveling.
3.9 Mediocre2021 Aug 28
Everything was fine with the online rental. When I arrived to pick up my vehicle, the Hertz rental agent offered me an upgrade for $20 more per day. I accepted. When the update was made, the overall charge went up by $200! I asked why and that I had a discount from Kayak/Priceline.com, he was unsure. He re-entered my rental agreement and then showed me that the overall charge was now only $20 more. When I returned the vehicle, once again, the charge was $200 more. Now the Hert agent informed me that I'd have to contact a 1-800 number that there was nothing that could be done. After discussing this with a Hert person on the 1-800 number, they had no explanation for the $200 increase but agreed that I was being overcharged. The additional charge was later refunded on my credit card. Not pleased with this. Lesson learned: DO NOT ACCEPT AN UPGRADE ON A PROMOTION FROM KAYAK!!!
3.9 Mediocre2021 Aug 23
They changed my card $100 after I dropped it off no damage full tank of gas Iand dropped off early am no one at office so put key in drop box no reason to charge my card after I paid for car a little shady. My opinion
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Rated #5
Enterprise
7.9 Good (62 reviews)
8 locations in Norfolk
Enterprise
Locations in Norfolk
  • 8.1
  • 8
  • 7.9
  • 7.9
  • 7.3
Recent reviews
10.0 Excellent2021 Oct 14
The vehicle was ready when I got there and it was as new. Very friendly staff.
10.0 Excellent2021 Sep 17
Our flight was delayed, but this didn't end up being a problem at all. We actually got upgraded which was nice! As always, the Enterprise staff at pickup and drop off were great.
6.0 Good2021 May 08
The price.
10.0 Excellent2021 Feb 05
Upgraded me to an amazing truck. Airport pickup was surprisingly easyJust have a hard time paying so much for a 24 hour rental
8.0 Excellent2021 Feb 05
Mostly painless. Got an upgrade and car was pretty niceThey tried to charge me for the upgrade without me noticing. Also tried to add an extra fee without me noticing. Price for rental cars have gone up and it’s annoying as it is
10.0 Excellent2020 Oct 21
Fast and easy check out and the car was great (no funny smell and everything worked).
4.4 Okay2020 Oct 13
Branch was so busy. Difficult to pick up cars. Looks like they need more staff.Was charged $200 for collision damage I did not opt into because I paid for insurance through my reservation and through my own private insurance. Will never rent from enterprise again. Had a better experience with Budget and Avis.
7.2 Good2020 Jan 21
Staff was friendly but not very knowledgeableWe ran around between 2 locations because no one advised the same information which resulted in one teservationnbeing cancelled and new one being created, also after confirming and leaving the office I was called back being advised I was given the wrong car and had to come back. What should have taken 30 minutes turned to 2 hour delay in my plans
4.0 Okay2019 Aug 11
There should be more staff on hand to assist customers. Those that were there appeared to be trying help the increasing line of people. The representative who helped me appeared to be trying to do his best under difficult circumstances.I did not get the car I booked and the one I got had not been washed. After going through the car wash I could see quite a few dings. The inside has an odor and there is/was sand or dirt on the carpet and paperwork from previous customers. It is also out of windshield wiper fluid.
10.0 Excellent2019 Aug 03
Drove back to the iairport
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Rated #6
Avis
7.5 Good (45 reviews)
2 locations in Norfolk
Avis
Locations in Norfolk
  • 7.7
  • 7.8
  • 7.1
  • 7.6
  • 7.3
Recent reviews
1.9 Horrible2021 Sep 20
DO NOT rent from Avis. I was one of about thirty people who had to wait over three hours for a car to show up. They overbooked everyone and didn't have the cars to fill the reservations - and everyone waiting had a reservation. Terrible company, terrible practice, there was a crowd of us stranded at the airport because of their awful service. Steer clear. It's not worth the frustration.
7.9 Good2021 Aug 23
There was confusion about the epass for toll payment. The clerk when we dropped off the car was not helpful.
1.9 Horrible2021 Aug 18
I was charged for a car but then when I arrived they did not have one. I’m still trying to get my money back.
10.0 Excellent2021 Jun 15
Friendly and helpful staff. Check out and in was a breeze. Car was great.The price. $330 after taxes and fees is steep.
10.0 Excellent2021 May 29
Everything about the rental from start to finish was great. Everyone was polite and helpful.Explain the $200 hold until car is returned. No one said anything about it and I did t see it in my information.
6.0 Good2021 Apr 30
The staff did their basic job but we were charged for gas and brought it in with a full tank.The above definitely and also the car was received in terrible condition.
6.0 Good2021 Apr 12
Car was cheapPick-up was stressful, understaffed, and abrasive. Car smelled like smoke the whole time.
6.0 Good2021 Jan 09
I like how easy is to return the vehicle.I didn't get the car I asked for and the vehicle I got was given had dirty handprints on the overhead where the sun-cover is, on both sides also the vehicle was damaged on the passenger side door.
2.0 Mediocre2020 Aug 19
The original priceHonoring my reservation
10.0 Excellent2020 May 16
Smooth transition.N/A
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Rated #7
Thrifty
7 Good (73 reviews)
1 location in Norfolk
Thrifty
Locations in Norfolk
  • 7.2
  • 7.1
  • 6.9
  • 6.7
  • 6.9
Recent reviews
10.0 Excellent2021 May 26
Great choice for the trip!
4.4 Okay2020 Oct 22
The staff was ok at pick up & drop off.1) Customer service availability should be a lot better than what it is. I needed instruction from customer service at 5:30am eastern time involving misgiven info from a reservations specialist regarding my drop off location open time so i dropped the car off at another location that just opened for the day since i couldn't wait for my location to open. Because i kept getting a recording saying customer service closed it costed me an extra $100.00 for drop the car off at another Thrifty location rather than leave it abandoned & be liable for it.
6.8 Good2020 Aug 25
Car was very nice , comfortable, easy checkout considering this covid situation. Clerk at Hertz was awesome.The van had tire pressure light on
2.0 Mediocre2020 Aug 25
When we arrived there were NO cars available and we were told it would be a 4 hour wait!!! To this day I STILL have not received my refund!!!! I was supposed to pickup the car on Aug 15th, today is Aug 25th and STILL no credit on my credit card!!!!
2.0 Mediocre2020 Aug 23
I arrived at 9am to find out that I couldn't rent car til 3pm...then I was told I had to have a $200 deposit aside from the price of the car and I didn't have enough to cover it.... Thrifty/Hertz wouldn't let my sister pay for my rental over the phone.... so I sat there stranded with my luggage all day trying to figure out how I was going to come up with the money so I can get home....it was very upsetting so I never got the rental
7.6 Good2020 Jul 28
The staff was helpful at pick up.The car wasn't very clean. Sticky stuff on the gear shifter, seatbelts. The windows were dirty inside and out. Visibility was difficult.
2.0 Mediocre2020 Jul 27
NothingAbsolutely worst car rental experience ever. my mag strip on my credit card was damaged. No chip reader, cant enter information manually. So i couldn't get a car, luckily avis saved the day
10.0 Excellent2020 Jul 12
Nothing really.
8.0 Excellent2020 Jul 08
Overall experience was professional and quick.
2.0 Mediocre2020 Mar 30
Nothing. They overbooked and left me stranded and did nothing to offer to help.They overbooked and ran out of cars, leaving me in an unfamiliar city. They offered no options for help and customer service was extremely rude.
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Rated #8
Payless
5.7 Okay (87 reviews)
1 location in Norfolk
Payless
Locations in Norfolk
  • 6
  • 6.1
  • 5.4
  • 5.2
  • 6
Recent reviews
1.9 Horrible2021 Oct 10
The receipt gave ORF as the site to pick up the car; but the address stated was on Military Circle. So where do I go. I went to the address. The place looked like it had been closed for awhile. So i get to the airport and have to ask each company if the deal with Payless. Budget does. They don’t have a convertible….haven’t had one all summer. BUT THE WEBSITE OFFERED ME A SILVER VW BEETLE CONVERTIBLE!!!!!!! Whatever happened to customer service AND INTEGRITY? “In fact we haven’t had any cars all summer!!!! But we couldn’t shut the website down.” WHAT???
10.0 Excellent2021 Sep 28
Where to rent the car in the airport was confusing. Need a sign by Budget and Avis
1.9 Horrible2021 Aug 30
They were closed. Had to find another car rental place!! Horrible experience.
1.9 Horrible2021 Jul 26
No notice that the pick up location was closed.
7.9 Good2021 Jul 18
No Payless counter at Norfolk airport. Finally found out after much consternation that the Avis counter took care of Payless rentals. There was no signage to that effect. Not a good start. One final surprise was a $200 contingency fee hold back added to the pending charge. How about letting the customer know before hand how much the hold back fee will be so that there’s no shock when checking your credit card account. The car, a Kia K5 LX, was great.
5.9 Okay2021 Jul 10
Easy pick-up and drop off
1.9 Horrible2021 Jul 09
The Payless office is 10 min away from the airport. When we got to it, there was a printed paper in the window saying they were closed, and to go back to the airport and check in at Avis. They could have easily sent an email or text or posted a sign at the airport. Avis said that office (listed on the confirmation email) had been closed for a year and a half.
8.0 Excellent2021 Jul 06
Clean new car. Easy return.Poor signage that Payless is really budget/Avis. This should have been communicated ahead of arrival. Also only one computer could process pays at the Avis/budget counter so there was a long line of all of the Payless customers while the other open associates stood around.
4.0 Okay2021 Jun 19
There was no Payless booth in airport had to figure out that Avis /Budget was sponsoring them. First car I was given had cigar/cigarettes burns in it… the receptionist acted like I was wrong for wanting a different car because the car was damaged an Smokey an I can’t stand cigarettes/cigars periodThey need to inform people they are sponsored by other rental car company in airport and monitor the car of car.
1.9 Horrible2021 Jun 17
They don’t exist. Budget/Avis at the airport honored the reservation. It took a while to even find out that is how it works. The Payless website said to go to the budget/Avis counters to get shuttle service off site but there is no one off site. Budget was great, but only had one person at the counter and a lot of people to take care of. It took about an hour to get through the line.
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Rated #9
National
9.6 Excellent (8 reviews)
1 location in Norfolk
National
Locations in Norfolk
  • 9.5
  • 9.7
  • 9.7
  • 9.7
  • 9.5
Recent reviews
10.0 Excellent2019 Nov 20
Staff was great. The girl at the counter was just helping out so it took a little while but she was very friendly and it made the wait much better.Nothing. we got a much better vehicle than expected and it was a great experience. we will definitely use National next time we travel.
9.6 Excellent2019 Aug 11
Easy pickup steps from baggage claim & drop off was a breeze.Pricing
7.6 Good2017 Jun 19
Reasonable pricing for upgrade and insuranceThe odor in the car, and dirty windshield
Easirent
1 location in Norfolk
Easirent
Locations in Norfolk
Recent reviews
Sunnycars
1 location in Norfolk
Sunnycars
Locations in Norfolk
Recent reviews
923 travelers who rented a car in Norfolk gave the car agency they used an average rating of 7.1

Car rental locations in or near Norfolk

Good to know

Most popular car type

Luxury

When to book a rental car in Norfolk

Average daily price per month
Rental car prices as pick-up date approaches

Car rental insurance in Norfolk

Collision Damage Waiver (CDW) & Theft Protection Waiver

Some Norfolk car providers already include Collision Damage Waiver (CDW) and Theft Protection Waiver into the rental price but not all of them. We recommend always be aware of your coverage when renting a car in in Norfolk.

Deductible

Keep in mind that car rental insurances often have a deductible clause, which is the amount you’ll have to pay if something happens during the time of your rental. If you want to avoid unwanted surprises, you should consider adding a no-deductible option to your Norfolk car rental.

Top tips for renting a car in Norfolk

  • Book your rental car in Norfolk at least 1 week before your trip in order to get a below-average price

FAQs about renting a car in Norfolk

  • Based on ratings and reviews from real users on KAYAK, the best car rental companies in Norfolk are Alamo (8.3, 266 reviews), Enterprise (8.3, 108 reviews), and Dollar (7.3, 147 reviews).

  • The average gas price in Norfolk is ₪11.62 per gallon over the past 30 days. Filling up a gas tank costs between ₪139 and ₪186, depending on the car size.

  • Luxury (Audi A4 or similar) is the most frequently booked rental car type in Norfolk.

  • Take a look at our extensive car rental location map to find the best rental cars near you.

  • A Luxury car rental in Norfolk costs ₪208 per day, on average.