Book Hertz car rentals in Norfolk

Reviews for Hertz in Norfolk

Recent reviews

Traveler rating

Excellent

54

Good

30

Okay

24

Mediocre

50

Poor

4

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car was cleanfriendly staff

pick up the carcustomer service

rented a cargreat experience

car availablenever rent

location was closedcredit card

wrong locationcar was dirty

pick up and drop

2.0

I paid $350 for a rental to go on vacation. My rental was not available upon pick and no other vehicle was available. I didn't get my money back for 4 days. If I reserved a car, it should have been there.Reviewed 2022 Jul 31

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10.0

Only improvement could have been with their pricing. I ended up getting there 30min earlier than expected. Instead of saying no problem, I was told I need to drop the car off 30min earlier on return. They have every right to expect compensation for their product/services and if 30min is no big deal then the guy says well he's just 30min earlier than that (and this logic never ends) and Hertz could be out a significant amount of money. But it also took me more than 30min to go through the rental process, get the car, and leave the airport. It just seemed like the company wanted every $0.10 they could get. Maybe a little flexibility would have been better. Still no complaint.Reviewed 2022 Jun 18

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2.0

Hertz has the absolute worst customer service I have ever experienced. The 800 number was not located in the US. There was never a supervisor available the 4 times I called. I used their email and it says they will reply within 2 weeks. It took them 3 weeks to reply by email.. I finally got ahold of them on twitter only to be ghosted. When I arrived to pick up the car, the exact issue I was trying to contact them about happened. Luckily the counter folks were nice, but it still resulted in us waiting 2 hours for our car to be ready…. Never again will I rent a Hertz brand carReviewed 2022 Jun 05

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10.0

I expected to pick up the car at the airport, but had not read the address carefully. The location on Military Road was very convenient by cab, and they gave me a ride back to the airport when I returned the car. The rate was very good. I may do this on purpose next time.Reviewed 2022 Jun 04

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10.0

Went above and beyond expectations. It was our first time to rent a vehicle for over the road travel due to an emergency. The staff at Hertz in Norfolk -Jacobay- and the staff member in Memphis who signed the car in welcomed us back home It was a nice touch after two rough days. Stay the course:Reviewed 2022 Jun 02

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2.0

Was told by Hertz that the insurance I purchased on kayak wasn't valid and that I needed to purchase insurance directly from them. They didn't have any cars in stock and I had to wait an hour for a car to be returned. When I got into the car it was disgusting. There was some sort of oil/fluid on the center console and arm rest, the car hadn't been cleaned.Reviewed 2022 May 27

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4.0

The service was fine, but there was no shuttle from the airport to the rental location - I had to take a taxi while my wife waited with our son and all the bags plus spend an additional $30 and 30 minutes. Also, I reserved a Nissan Rogue (or something similar) but the vehicle provided was a size smaller.Reviewed 2022 May 24

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2.0

Priceline did not tell me that my car was to picked up several miles from the Norfolk Airport. Hertz provided no shuttle service, so I had to take a $20 cab ride to the N. Military Rd Hertz location, in order to pick up my car!!Reviewed 2022 Apr 20

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10.0

Easy to pick up/drop off, car was clean and price was right!Reviewed 2022 Apr 05

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10.0

greatReviewed 2022 Apr 04

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8.0

Ordered a large SUV but actually got a large station wagon with limited back seating for 3 people.Reviewed 2022 Jan 03

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4.0

Car wasn't clean. Had leftover food and trash in it.Reviewed 2021 Dec 18

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• What is the most popular rental car from Hertz in Norfolk?

  Economy (Kia Rio or similar) is the most frequently booked rental car type from Hertz in Norfolk.

• How many car rental locations does Hertz have in Norfolk?

  Hertz has 4 rental locations in Norfolk. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Norfolk airport (ORF)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Norfolk airport (ORF)?

  No (According to our data)