Book Hertz car rentals in Norfolk

Reviews for Hertz in Norfolk

Recent reviews

Traveler rating

Wonderful

12

Very good

4

Good

1

Okay

0

Fair

2

Mediocre

0

Poor

29

4.0

The car was at another site from the airport. I paid $15.00 for a cab to get to the Hertz site. I was informed to return the car on Sunday morning to the same location. In order to cancel my reservation a return trip to the airport would be needed. I had several meetings to attend that day. October 23, 2022, Sunday morning the plane departure at 6:44 am. I contacted via phone Hertz and was informed it was a prepaid account, I made an attempt to get a cab at the airport at 4:00 am, and no cabs available. I returned the car at the airport with Hertz. It was very frustrating, and uneasiness. How can I return a car at another site with no cab available, and the possibility of no one to pick me up, and to return to the airport. It would have been better for me to return the car to the airport. Eventually, I returned the rental to the airport due to no transportation to the airport at 4:00 am.Reviewed 2022 Oct 24

review from

4.0

Car wasn't clean. Had leftover food and trash in it.Reviewed 2021 Dec 18

review from

2.0

Hertz had left for the day when I went to pick my rental I had to go with another rental companyReviewed 2021 Nov 15

review from

2.0

I picked up the vehicle and was less than 2 miles from the location I picked it up at when a large roach crawled out of somewhere in the driver's side door and across the arm rest, scared me and shocked me! Also the windows had not been cleaned and were very hazy which isn't safe when driving. We also found a dread lock on the floor board in the back seat. Obviously not cleaning vehicles like they claim.Reviewed 2021 Nov 08

review from

10.0

Pros:The staff was friendly and accommodating. The pick up and drop off was easy.Cons:The price for a compact car was very high.Reviewed 2021 Jun 01

review from

8.0

Pros:The agent at Norfolk was so personable. She brought sunshine to an anxiety-riddled experience of going to the airport and trying to find things. I left the counter smiling.Cons:The car smelled like smoke especially when I removed the “sanitized” sticker. I didn’t have time to get a different vehicle.Reviewed 2021 May 26

review from

2.0

Pros:NothingCons:EverythingReviewed 2021 May 22

review from

2.0

Pros:This particular location was overwhelmed and not able to deliver on my prepaid reservation.Cons:They could have provided the vehicle I reserved and prepaid.Reviewed 2021 May 22

review from

10.0

Cons:Nothing. They were great.Reviewed 2021 May 16

review from

4.0

Pros:The manager on duty who assisted when I picked up the car was fantastic. She had a line of clients that had been waiting well over an hour (myself included) to pick up their rentals. She was by herself and was calm, cool, and friendly.Cons:How was there only a single agent on duty with so many reservations on the books. The line easily extended over 2 hours for some.Reviewed 2021 May 14

review from

2.0

Cons:I booked on line for a 6 PM pickup in Norfolk and paid in advance. Unfortunately for me, the Hertz facility closes at 5 PM so there was no one there, they could not be reached, and there was no car available.Reviewed 2021 May 11

review from

8.0

Pros:The staff was very friendly but shorthanded. They need more staff at the location. Staff seem overwhelmed do to cars being returned with maintenance problems.Cons:Having a broader inventory of reliable cars.Reviewed 2021 Apr 26

review from

More

• 6.9 /10Enterprise Rent-A-Car Car Rentals at Norfolk
• 5.6 /10Avis Car Rentals at Norfolk
• 4.6 /10Payless Car Rentals at Norfolk
• 5.4 /10Budget Car Rentals at Norfolk
• 5.6 /10Dollar Car Rentals at Norfolk
• 5.7 /10Thrifty Car Rentals at Norfolk
• 7.0 /10Alamo Car Rentals at Norfolk

• What is the most popular rental car from Hertz in Norfolk?

  Intermediate (Toyota RAV4 or similar) is the most frequently booked rental car type from Hertz in Norfolk.

• How many car rental locations does Hertz have in Norfolk?

  Hertz has 5 rental locations in Norfolk. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Norfolk airport (ORF)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Norfolk airport (ORF)?

  No (According to our data)