Book Hertz car rentals in Norfolk

Reviews for Hertz in Norfolk

Recent reviews

Traveler rating

Wonderful

17

Very good

4

Good

1

Okay

2

Fair

2

Mediocre

0

Poor

34

Find reviews that mention:

pick up the carfriendly staff

car availablelocation was closed

car was cleanwrong location

rented a car

2.0

I wasn’t able to retrieve my rental because it was paid though Affirm. They needed the credit card that was associated with the reservation. I couldn’t provide a card if it was paid through Affirm. So they wouldn’t let me get the rental and I was forced to cancel. I called customer service and the guy was talking about their terms and conditions. But had no answer when I asked why it’s not in the terms and conditions to accept a reservation through a payment plan company like Affirm knowing a credit card is needed upon pickup of reservation.Reviewed 2023 Aug 06

review from

2.0

No cars were available when I arrive!!!! I lost money!!!!!the girl didnt try to solve the problem!!!Reviewed 2023 Aug 01

review from

2.0

They did not have the car available that I reservedReviewed 2023 Jul 25

review from

10.0

Speedy service, clean car for a good price.Reviewed 2023 May 03

review from

2.0

Terrible handling of one way drop-off. Misleading booking led to much higher charge for drop off at intended destination at the airport.Reviewed 2023 Mar 25

review from

2.0

I booked the car at Norfolk instead of Newport News by mistake. When I called upon arrival, Hertz told me a car would cost an additional $221. That is on top of the prepaid of $54. It was a one day rental. Went to Budget and got a car for $67.Reviewed 2023 Mar 17

review from

4.0

The car was at another site from the airport. I paid $15.00 for a cab to get to the Hertz site. I was informed to return the car on Sunday morning to the same location. In order to cancel my reservation a return trip to the airport would be needed. I had several meetings to attend that day. October 23, 2022, Sunday morning the plane departure at 6:44 am. I contacted via phone Hertz and was informed it was a prepaid account, I made an attempt to get a cab at the airport at 4:00 am, and no cabs available. I returned the car at the airport with Hertz. It was very frustrating, and uneasiness. How can I return a car at another site with no cab available, and the possibility of no one to pick me up, and to return to the airport. It would have been better for me to return the car to the airport. Eventually, I returned the rental to the airport due to no transportation to the airport at 4:00 am.Reviewed 2022 Oct 24

review from

2.0

I paid $350 for a rental to go on vacation. My rental was not available upon pick and no other vehicle was available. I didn't get my money back for 4 days. If I reserved a car, it should have been there.Reviewed 2022 Jul 31

review from

10.0

Only improvement could have been with their pricing. I ended up getting there 30min earlier than expected. Instead of saying no problem, I was told I need to drop the car off 30min earlier on return. They have every right to expect compensation for their product/services and if 30min is no big deal then the guy says well he's just 30min earlier than that (and this logic never ends) and Hertz could be out a significant amount of money. But it also took me more than 30min to go through the rental process, get the car, and leave the airport. It just seemed like the company wanted every $0.10 they could get. Maybe a little flexibility would have been better. Still no complaint.Reviewed 2022 Jun 18

review from

2.0

Hertz has the absolute worst customer service I have ever experienced. The 800 number was not located in the US. There was never a supervisor available the 4 times I called. I used their email and it says they will reply within 2 weeks. It took them 3 weeks to reply by email.. I finally got ahold of them on twitter only to be ghosted. When I arrived to pick up the car, the exact issue I was trying to contact them about happened. Luckily the counter folks were nice, but it still resulted in us waiting 2 hours for our car to be ready…. Never again will I rent a Hertz brand carReviewed 2022 Jun 05

review from

10.0

I expected to pick up the car at the airport, but had not read the address carefully. The location on Military Road was very convenient by cab, and they gave me a ride back to the airport when I returned the car. The rate was very good. I may do this on purpose next time.Reviewed 2022 Jun 04

review from

10.0

Went above and beyond expectations. It was our first time to rent a vehicle for over the road travel due to an emergency. The staff at Hertz in Norfolk -Jacobay- and the staff member in Memphis who signed the car in welcomed us back home It was a nice touch after two rough days. Stay the course:Reviewed 2022 Jun 02

review from

More

• 6.6 /10Enterprise Rent-A-Car Car Rentals at Norfolk
• 5.8 /10Avis Car Rentals at Norfolk
• 4.9 /10Payless Car Rentals at Norfolk
• 5.6 /10Budget Car Rentals at Norfolk
• 5.8 /10Dollar Car Rentals at Norfolk
• 5.5 /10Thrifty Car Rentals at Norfolk
• 7.3 /10Alamo Car Rentals at Norfolk

• What is the most popular rental car from Hertz in Norfolk?

  Standard (Chevrolet Equinox or similar) is the most frequently booked rental car type from Hertz in Norfolk.

• How many car rental locations does Hertz have in Norfolk?

  Hertz has 5 rental locations in Norfolk. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Norfolk airport (ORF)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Norfolk airport (ORF)?

  No (According to our data)