Guest reviews
Overall rating
8.3
Excellent
Based on 96 reviews
Cleanliness
8.5
Comfort
8.5
Pick-up/Drop-off
8.3
Value for money
8.1
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Pros
"car was clean and nice."
(in 543 reviews)
"Dropoff was quick and easy"
(in 436 reviews)
"Staff is friendly and helpful"
(in 5532 reviews)
Cons
"There was no car available"
(in 368 reviews)
"Worst rental car experience ever"
(in 3805 reviews)
"Worst rental car experience ever"
(in 3860 reviews)
Recent reviews
Traveler rating
32
8
2
5
4
Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
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7.2
Pros: Staff was friendly but not very knowledgeable
Cons: We ran around between 2 locations because no one advised the same information which resulted in one teservationnbeing cancelled and new one being created, also after confirming and leaving the office I was called back being advised I was given the wrong car and had to come back. What should have taken 30 minutes turned to 2 hour delay in my plans
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4.0
Pros: There should be more staff on hand to assist customers. Those that were there appeared to be trying help the increasing line of people. The representative who helped me appeared to be trying to do his best under difficult circumstances.
Cons: I did not get the car I booked and the one I got had not been washed. After going through the car wash I could see quite a few dings. The inside has an odor and there is/was sand or dirt on the carpet and paperwork from previous customers. It is also out of windshield wiper fluid.
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10.0
Pros: Drove back to the iairport
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2.0
Pros: no
Cons: everything
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10.0
Cons: Friendly, customer service, great value
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10.0
Cons: It was a wonderful experience. The truck was clean and was fully gas. The attendant was very nice. Walked around the car with me and checked for scratches or other damages.
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6.4
Pros: Staff was great, prompt and responded quickly. Got me on the road as soon as possible.
Cons: I got a sports car for a few days. Drove it, the radio wasn't functioning, went to drive the car back to the airport and the vehicle was completely dead.
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8.0
Cons: The customer service was excellent. The young woman who helped me was very professional. However, it would have been nice if Enterprise would actually pick me up where I was. It was a little disappointing that they couldn't get my rental to me a mile and a half away.
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2.0
Pros: Nothing - the staff did not let me rent the car because I didn’t have a return flight - I’m military.
Cons: Rented a car
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10.0
Pros: The staff were very friendly and welcoming.
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2.0
Pros: 100% terrible.
Cons: Everything. Didn’t even honor the reservation. Ended up not getting the car and got an Uber.
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6.4
Pros: Having a kiosk with people in the garage to check me in, though it wasn't clear whom to see.
Cons: Confusing drop-off, not well or clearly indicated. And this review label says the drop-off was in Norfolk, but it was actually at the airport in Newport News, VA.
review from
Where can I find Enterprise car rentals in Norfolk?
Top tips for renting a car from Enterprise in Norfolk
- Economy rental cars from Enterprise in Norfolk are around 76% cheaper than other car types, on average