Cons: First car immediately had problem. Service soon message continuously appeared, drivers assistance camera blocked messages continuously appeared, rear tire would not hold air and I had to spend money twice to have it filled up, and the inside of the car was not clean at all. Called to replace vehicle, was told there were multiple vehicles at my closest location and that I did not need to do anything else. Arrived at the location (50 minutes away) for them to tell me there were no vehicles.
Pros: Staff was ok. Drop off is always more unpleasant than pick up
Cons: Awareness of what they charge to your card
Pros: The staff was great! good knowledgeable people!!
on part was nice was the drop off
Keith was the person at the pickup he won,t friendly at all
Cons: when ask for full size make sure you have one so your people don,t be trying to pass off you to a nother vehicle .every time i go to pickup from budget the always want put in a SUV
Pros: Quick pick up
Cons: The van was very dirty and smelly
Pros: Staff were professional but not particularly friendly on this trip - better on prior trips
Cons: Car was new, but not very comfortable (Ford Ecosport)
Cons: Not clean and someone smoked inside the car before us and the smell was too strong.
Cons: The car couldve been cleaned before we got it from them and the smell of marijuana couldve been taken out of it. That was the only thing wrong with it.
Pros: Only 1 thing - price was reasonable.
Cons: Budget counter closed. Referred to Hertz counter. Reserved small SUV. Got the keys and went to the garage to get my SUV which was a PICKUP TRUCK. Went back to counter in garage to request a small SUV as ordered. Rude Hertz person said go back to counter inside. Inside Hertz person said that is all they have (had many other vehicles and I said I would accept a sedan or larger SUV) and it is the same class as an SUV. When I told her I have luggage that will have to go in the back of the truck and that it was raining, she said I would have to wait for another vehicle. Waited for about 20 mins and she said they had one(actually had about 20 of them - I counted) which was in the Hertz aisle vs Budget aisle. That SUV had strong smoke odor and we were so frustrated we decided to keep the car but get the smoke odor marked on our contract. Rude garage counter person scribbled that note on our contract and threw it back at us. EXTREMELY RUDE SERVICE FROM BOTH INSIDE AND OUTSIDE COUNTER PERSONS.
Pros: No not easy at all
Cons: Closer too terminal
Cons: No windshield wash cleaner. Something sticky on both driver and passenger sides of dashboard. These 2 things (if corrected) would have made my experience excellent!
Cons: Car smelled like smoke and it was too expensive.
Intermediate (Ford Escape or similar) is the most frequently booked rental car type from Budget in Norfolk.
Budget has 2 rental locations in Norfolk. Take a look at our Budget rental location map to find the best rental cars near you.