Pros: Nice car- clean. The lady at the PU counter@Hertyz was chill.
Cons: Parking garage for rental drop off needed better/more signs
Pros: This trip was cancelled due to being expose to someone who tested positive for COVID19. I am now quarantining for 10-14 days. I was told this can be cancelled but I have to take up refund with Expedia. I have been on hold for over an hour. I need a direct contact supervisor to help me with a refund. Emilio - Customer Care Team CarRentals.com - ref:_00D61Z8h3._5004NqnnfU:ref, was no help. In fact I responded to her email and she has not replied back to assist me with this matter.
Cons: Provide individuals who have the ability and will to assist customers, not pass on to be someone else's issue.
Cons: If dollar would answer my calls to stop charging me for a rental I never picked up.
Pros: Staff was very helpful and kind. Answered all my questions with patience.
Cons: Additional fees charged after rental
Pros: The staff was cordial and the Dropbox was visible.
Cons: Try thinking about walk up specials in the future.
Pros: Eay dropoff.
Cons: There was no one at the counter when we arrived at 11:30pm, we knocked on all door,s called and waited but no one showed. Avis counter confirmed they went home early. We had to rent from another agency for a day then return to the airport the following day to get our original rental. The person at the coudrop-off. Very rude and would not believe us that no one was there the night before. So we are out $69 for having to rent another car for a day. After that everything went smoothly.
Pros: The staff were great, only problem was the wait. Had to wait for almost 2 hours to pick up a vehicle I had already booked and paid for. Needs more dealerships open at busy times if the day.
Cons: More staff
Pros: The service was quick and customer service excellent.
Cons: Nothing! Everything about the rental process was perfect!
Pros: Super easy, no waiting, easy drop off, nice people. Great experience.
Intermediate (Ford Escape or similar) is the most frequently booked rental car type from Dollar in Norfolk.
Dollar has 1 rental location in Norfolk. Take a look at our Dollar rental location map to find the best rental cars near you.