Book Payless car rentals in Norfolk

Reviews for Payless in Norfolk

Recent reviews

Traveler rating

Excellent

18

Good

11

Okay

9

Mediocre

29

Poor

5

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car was cleancar smelled

get the carcustomer service

car availablegreat value

friendly staffnever rent

great pricecar was dirty

said they wouldcredit card

6.0

Sorry, I sent the review to the wrong group. Dr. Joseph JonesReviewed 2022 Apr 13

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6.0

The van itself was fine and pretty clean. Drop off was easy. The scheduled pick up at 9am on a Sunday took more than an hour and a half to have the vehicle, which then threw off my departure time. There was not a long line or wait. Just not enough staff and no progress made as to getting my rental.Reviewed 2021 Dec 22

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2.0

Didn’t get carReviewed 2021 Nov 07

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1.9

The receipt gave ORF as the site to pick up the car; but the address stated was on Military Circle. So where do I go. I went to the address. The place looked like it had been closed for awhile. So i get to the airport and have to ask each company if the deal with Payless. Budget does. They don’t have a convertible….haven’t had one all summer. BUT THE WEBSITE OFFERED ME A SILVER VW BEETLE CONVERTIBLE!!!!!!! Whatever happened to customer service AND INTEGRITY? “In fact we haven’t had any cars all summer!!!! But we couldn’t shut the website down.” WHAT???Reviewed 2021 Oct 10

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10.0

Where to rent the car in the airport was confusing. Need a sign by Budget and AvisReviewed 2021 Sep 28

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1.9

They were closed. Had to find another car rental place!! Horrible experience.Reviewed 2021 Aug 30

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1.9

No notice that the pick up location was closed.Reviewed 2021 Jul 26

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7.9

No Payless counter at Norfolk airport. Finally found out after much consternation that the Avis counter took care of Payless rentals. There was no signage to that effect. Not a good start. One final surprise was a $200 contingency fee hold back added to the pending charge. How about letting the customer know before hand how much the hold back fee will be so that there’s no shock when checking your credit card account. The car, a Kia K5 LX, was great.Reviewed 2021 Jul 18

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5.9

Easy pick-up and drop offReviewed 2021 Jul 10

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1.9

The Payless office is 10 min away from the airport. When we got to it, there was a printed paper in the window saying they were closed, and to go back to the airport and check in at Avis. They could have easily sent an email or text or posted a sign at the airport. Avis said that office (listed on the confirmation email) had been closed for a year and a half.Reviewed 2021 Jul 09

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8.0

Pros:Clean new car. Easy return.Cons:Poor signage that Payless is really budget/Avis. This should have been communicated ahead of arrival. Also only one computer could process pays at the Avis/budget counter so there was a long line of all of the Payless customers while the other open associates stood around.Reviewed 2021 Jul 06

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4.0

Pros:There was no Payless booth in airport had to figure out that Avis /Budget was sponsoring them. First car I was given had cigar/cigarettes burns in it… the receptionist acted like I was wrong for wanting a different car because the car was damaged an Smokey an I can’t stand cigarettes/cigars periodCons:They need to inform people they are sponsored by other rental car company in airport and monitor the car of car.Reviewed 2021 Jun 19

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More

• 7.1 /10Enterprise Car Rentals at Norfolk
• 5.3 /10Avis Car Rentals at Norfolk
• 5.5 /10Budget Car Rentals at Norfolk
• 4.9 /10Dollar Car Rentals at Norfolk
• 5.1 /10Hertz Car Rentals at Norfolk
• 5.0 /10Thrifty Car Rentals at Norfolk
• 6.5 /10Alamo Car Rentals at Norfolk

• What is the most popular rental car from Payless in Norfolk?

  Economy (Kia Rio or similar) is the most frequently booked rental car type from Payless in Norfolk.

• How many car rental locations does Payless have in Norfolk?

  Payless has 1 rental location in Norfolk. Take a look at our Payless rental location map to find the best rental cars near you.

• Does Payless have a car rental location at the airport: Norfolk airport (ORF)?

  Yes

• Does Payless offer shuttle or airport pick-up services from Norfolk airport (ORF)?

  Yes